City of Heroes: Live Forum Archive

Who keeps the box after 7 years?

Ael Rhiana

By Ael Rhiana,
Posted on: 2011-03-28 08:10 in Player Questions

 

Posted

Quote:
Originally Posted by The_Spad_EU View Post
Security questions are bad security. No two ways about it. They are neither something you have nor something you know, they are in fact something that anyone knows. Finding out someone's maiden name, city of birth or pet's name is trivial these days, especially as most people have no problem with plastering that information all over Facebook.
That's why I lie when I'm only given those options. I choose an answer that has nothing to do with the actual Maiden name, City of birth, or pet's name. Something I have no trouble remembering but they'll never guess. I also do two other things to my answers that insure added security.

 

Posted

Quote:
Originally Posted by DarkGob View Post
Please, I still have the boxes for some of my old SNES games.
This. I'm a sentimental pack rat. I've proudly displayed the COH and COV boxes on my shelf for all these years.

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Posted

I had to wait on the phone for 15 minutes, but I was able to get them to reset everything.


WN

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Posted

I still have mine, I have big sacks full of boxes from games I've purchased.

 

Posted

Quote:
Originally Posted by Kitsune Knight View Post
(snips)Security questions generally only LOWER your security, not improve it in any way.
(snips)
This. Anyone who thinks these questions aid in security doesn't know security.
They are more convenience questions than security questions.

Big discussion on all this already: http://boards.cityofheroes.com/showthread.php?t=254142

I don't suffer from altitis, I enjoy every minute of it.

Thank you Devs & Community people for a great game.

So sad to be ending ):

 

Posted

Quote:
Originally Posted by Wrong_Number View Post
I had to wait on the phone for 15 minutes, but I was able to get them to reset everything.


WN
Glad it worked out for you. I had the same thought when my account got caught up in a hacking issue back in January. A call to the customer service got it cleared up for me but yah, they asked for the original security code. I mean, it's seven years ago, three moves -including one coast to coast swap- and I don't even remember which box of stuff in storage has my orginal game box. I do have it. Just dont have it handy.

As far as security questions, I answer them incorrectly as well. But I remember which incorrect answers I give. Sometimes it's simple things which might still be figured out I suppose, like putting my sister's married last name in for mother's maiden name. It's still a different last name than mine but someone determined might be able to figure it out.

On the Gripping Hand, if someone is that determined to break into my CoH account then they are gonna do it anyways. Security is what you make of it. Change your password every ninety days to anything important and don't sweat the small things.

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Posted

Hmm, well since you're asking... went down to the basement and checked - really dusty, but still there are my original CoH box, my CoV box (and a big binder, was that extra?), the second CoV box I bought when they were on mega-discount and I mistakenly thought I could get a cheap $5 month for my main account, my GvE box, and my GR box. I even had to unsub for 2.5 years while back in school and I'm not living in the same house I was seven years ago; weird at times the stuff you choose to keep.

Now that you mention it, should I be peeved that I don't have any boxes for the booster packs I bought? Maybe I could get them to send me a spare box or two...

Glad you got it all sorted out, though. It shouldn't be an actual requirement to hang on to the box forever.

 

Posted

Quote:
Originally Posted by LightSide View Post
Now that you mention it, should I be peeved that I don't have any boxes for the booster packs I bought? Maybe I could get them to send me a spare box or two...
If you bought the booster pack, you already have any boxes there are for the booster packs... sitting right on your desk. (there are no boxes, and you ALSO never see the full code for the boosters, only the last ~4 digits).

Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Quote:
Originally Posted by Kitsune Knight View Post
If you bought the booster pack, you already have any boxes there are for the booster packs... sitting right on your desk. (there are no boxes, and you ALSO never see the full code for the boosters, only the last ~4 digits).
Since late 2009, they send a confirming email with the full code after you apply it. Oh, and I do have all my CoH Boxes that are tied to my account.



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Posted

Quote:
Originally Posted by Snow Globe View Post
Since late 2009, they send a confirming email with the full code after you apply it. Oh, and I do have all my CoH Boxes that are tied to my account.
Don't have all my boxes, but with that change I searched through emails, snagged the codes, tracked down my COV collector boxes (since I *did* keep those, after all) - then grabbed the info from the two accounts and played "Match the last 4."

Should be enough, I'd hope, should I ever need it.

 

Posted

You can have an account and the game without a box. The box should have nothing to do with a pay account. You got either a generic response via email, or an idiot. Call them. Tell them:

- You already have the game on your computer.
- You have the credit card number for the account.
- You have all other relevant security information like DOB etc.

If it is your account, they will be glad to let you pay for it.

 

Posted

Quote:
Originally Posted by DanZero View Post
You can have an account and the game without a box. The box should have nothing to do with a pay account. You got either a generic response via email, or an idiot. Call them. Tell them:
You're quite late to this thread. Also, I don't see how "You already have the game on your computer.", since the client itself is freely distributed (the link to the old updater has been directly linked on these boards countless times... it's on a public FTP server... plus there's the whole NCLauncher).

He got the standard generic response that's sent immediately after making a request of these sorts that asks for that information. Just fill in the blanks then instead of having to wait for a person to ask for the information. And, as already said on the first page, you don't have to fill in everything.


(now all of you can go back to bragging about how much of a bunch of hoarders you are )

Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

Quote:
Originally Posted by Kitsune Knight View Post
You're quite late to this thread. Also, I don't see how "You already have the game on your computer.", since the client itself is freely distributed (the link to the old updater has been directly linked on these boards countless times... it's on a public FTP server... plus there's the whole NCLauncher).

He got the standard generic response that's sent immediately after making a request of these sorts that asks for that information. Just fill in the blanks then instead of having to wait for a person to ask for the information. And, as already said on the first page, you don't have to fill in everything.


(now all of you can go back to bragging about how much of a bunch of hoarders you are )
Thanks. I'll try to be on time in the future. No guarantees. And yes, I have all my boxes.

 

Posted

I have one of my boxes, it's actually the CoV box that I started with, but only by fluke; it's in my "old computer games" box that never gets unpacked unless I want to play something, and everything goes back in when I'm done rummaging.

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Posted

I have my box along with multiple cases of every RTS released by a certain 900 ton gorilla on top of my desk.

 

Posted

Quote:
Originally Posted by Kitsune Knight View Post
(there are no boxes, and you ALSO never see the full code for the boosters, only the last ~4 digits).
Each transaction generates TWO emails. One has most of the digits blanked out. The other lists the ENTIRE CODE - every digit.

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Posted

Quote:
Originally Posted by Snow Globe View Post
Since late 2009, they send a confirming email with the full code after you apply it. Oh, and I do have all my CoH Boxes that are tied to my account.
My experience differs.
I've only gotten a thank you for the purchase note, with order number and a This code was applied to the City of Heroes / City of Villains account xxx without a code displayed.

Quote:
Originally Posted by Ironblade View Post
Each transaction generates TWO emails. One has most of the digits blanked out. The other lists the ENTIRE CODE - every digit.
I wonder if this is an option in account settings or somethng. As above, I've never gotten two emails, with one with having the entire code.

I don't suffer from altitis, I enjoy every minute of it.

Thank you Devs & Community people for a great game.

So sad to be ending ):

 

Posted

I just went through my Email Archives and the earliest code I could verify seeing was at the beginning of 2009 which was the mac/valkrie Pack.

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Posted

I'm aiming on getting the party pack when I get the vanguard oack, so will pay close attention to what I get sent then.

But I do have a gmail, and dont delete emails, so things like the code for animal pack should show up if sent.

I don't suffer from altitis, I enjoy every minute of it.

Thank you Devs & Community people for a great game.

So sad to be ending ):

 

Posted

I guess I'm not normal... I still have my original boxes and the activation e-mails. It even says in the game book, or mine did, that you should keep the serial code and stuff for the future in case ANYTHING happens with your account.

I am also one of those that don't use gibberish as my security Q. I actually use something I will, without a doubt know and remember. And if I think I won't? I write it down.

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Posted

Quote:
Originally Posted by tanstaafl View Post
My experience differs.
I've only gotten a thank you for the purchase note, with order number and a This code was applied to the City of Heroes / City of Villains account xxx without a code displayed.

I wonder if this is an option in account settings or somethng. As above, I've never gotten two emails, with one with having the entire code.
You might want to check your spam filters.

The purchase email has the subject of: "Thank you for your purchase from the NCsoft Store"

Followed by an email with the subject of: "NCsoft Serial Code Applied"

The second email body is always the same (expected as an automated system):
Quote:
You have successfully applied the following serial code to NCsoft Master Account: XXXXXXXX

Date : <Insert date here MMM DD YYYY>
Game : City of Heroes
Account: XXXXXXXX
Serial : XXXX-XXXX-XXXX-XXXX-XXXX
Type : <Insert type here, PERK or RETAIL>

Save this e-mail for your reference. You may need to provide the serial code to a customer service representative to obtain customer support.

We look forward to seeing YOU in the game!

The NCsoft Team
Details hidden, of course. This is the one with the full code.



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Posted

Quote:
Originally Posted by GenericGlobal View Post
Call CoH/CoV billing support,they're very helpful and fast. All I was asked to provide was D.O.B. and postal code to confirm my account and the Support Rep enabled me to log into my Master account with just the D.O.B.,which was really nice. You'll be put in a queue list but it shouldn't take too long,provided you call them early enough. If you send them e-mail on the issue,they'll of course want you provide as much as the codes as possible along with the usual info needed. Having two accounts,I was able to get both of mine unlocked from putting in the wrong security answers(most don't remember them or have them anymore.)

(I keep the boxes with the serial codes but was locked out due to incorrectly guessing the security question's answers,like many others and called in since it seemed more better for me;e-mailing required you to list down as much serial codes as you can along with the other required info,calling bypassed it.)
This.

I failed the security questions (and wonder what the hell I did put in as the answer myself).

I called support and everything was fixed right away.

I have my GR box code, sadly, while I know I kept my other CoH codes, I think they've been misplaced in a few moves.

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Posted

Quote:
Originally Posted by Snow Globe View Post
You might want to check your spam filters.

The purchase email has the subject of: "Thank you for your purchase from the NCsoft Store"

Followed by an email with the subject of: "NCsoft Serial Code Applied"

The second email body is always the same (expected as an automated system):

Details hidden, of course. This is the one with the full code.
Yep, your right. Filtered into spam.

I don't suffer from altitis, I enjoy every minute of it.

Thank you Devs & Community people for a great game.

So sad to be ending ):

 

Posted

Quote:
Originally Posted by White Hot Flash View Post
Doesn't everyone keep their codes just in case you might need them, if not the entire box? I thought that was common sense. That's your proof that you have a legit copy of the program.
I normally consider registering the product as my proof of ownership.

Really considering the number of games per year, the total number of games for the last ten years alone, most people dont want to save that much stuff.

They sell the game as a licence to use their product not as a physical product.

 

Posted

Quote:
Originally Posted by The_Spad_EU View Post
*Security questions are not the same as, as good as, or a suitable replacement for two factor authentication, in fact they weaken security by making it easier for 3rd parties to gain information about how to access your account because facts about you are much easier to find out that what is essentially an entirely arbitrary password</rant>
QTF

NCSoft needs to come out with their version of the keychain and/or Ios/Android security key. Anything less can be social engineered or internet data mined.