Downtime Tuesday Feb 22.

Am I the only one who thinks applying a hotfix smack dab in the middle of the EST primetime is a bit ridiculous?

I mean really? Because the WHOLE day Tuesday isn't enough? You *have* to do it between 7pm-9pm EST? Wow. Who's bright idea was that?

We'll see....

After all, nobody ever makes typos.

There would have to be some odd reason for it, and tomorrow passes we won't know, but I'd think they meant PST am or something.

Note, the devs are on the west coast, so even if it's 7pm EST, that makes it' 4 for them.

after re-reading it, it does seem kind of odd for all the times to be PM (from past patches im sure the maint window took place at exact same times in AM)

im not going to discount the possible typo or mistype (as it has happened before)

but even if those times are correct, ill be in class during almost that entire downtime window anyway, so mistype or not, it wont matter to me much lol

Flameshot maybe if you clicked the link Aveata put in the announcement you would see the PM is a typo.

Go back to the announcement click the link and look at the US times. You'll see the are all AM times. Hey look 4am in Los Angles, hey look 7am in NY, hey look 6am in Chicago.

She has to do the same message in 3 languages cut her some slack.

I work 11AM- 7PM (usually much later) and this is the second week in a row I have woke up to the servers being down on Tuesday in addition to the normal downtime on Thursday. Personally I do not know why they start downtimes at 7AM EST. Couldn't they be moved back to 5AM EST? Still it is better than the old 9 AM-11AM EST times they started with. I have a sent private messages to the Devs and got no response. Does anyone know if these live issues are going to be ongoing? If so it is going to put a major crimp in my playing time, essentially cutting out an additional 2 hours a week. I realize 7-9 is not prime time for most of you but it is for me and these live issues and the regular maintenance are just a pain.

Remember NcSoft not all your customers live on the West Coast and when an almost 7 year player sends you repeated emails about an issue it might be good customer service to actually respond to them and not just ignore them.

No matter when they do the downtime, they are going to be inconveniencing SOMEONE.

If they adjust the timing so YOU can play, that means it is almost guaranteed to screw someone else out of THEIR playtime. So, to make things easier, they schedule it for the time the IT guys are first showing up for work (probably). I know some of the servers are physically located in Virginia, so maybe they are splitting the difference so they don't have to make people come it at too strange of an hour to do it.

I have sent many PMs to devs and got no response. They are busy, and don't have time to respond to every single PM that hits their in-box. You and I receive a PM every so often, rarely more than a few in a week. The devs get hundreds every day. Responding to all of them would take up the majority of their work day, and I, for one, would rather have them working on the game than firing off 400 PM responses.

The few times I DID get a response from one of them, it was very seldom more than a couple sentences, sometimes not even that much. I once got a reply from Castle that consisted of "Not gonna happen", and that was the entirety of it.

Don't take it personally that they didn't respond.

I understand the Devs are busy and do not respond to every PM. Trust me after 7 years of COH i am used to NcSofts "customer service"! I do not have access to their usage time information and the like but must wonder if there are more people on at 5AM than 7AM, or if one day is busier than another.

In fact I did not complain about the regular Thursday maintenance despite the fact that I think the timing stinks. My problem is that for the second week in a row they have added a 2 hour downtime to Tuesday at the same time as the Thursday downtime. My gut tells me that this is due to the Weekly Strike Target and if its true then this will be a weekly occurence. Now if they want to move maintenance from Thursday to Tuesday then thats not really an issue but if suddenly I am lose 4 prime playing hours (for me) instead of 2 then I am going to have to seriously reconsider where I spend my gaming dollars.

Not that anyone really cares but I work outside for a utility company and by the time I get home at night I am usually too tired to jump on the computer. Mornings are my COH time and this maintenance/issue is just beyond annoying.

Quote:

Originally Posted by ClawsandEffect No matter when they do the downtime, they are going to be inconveniencing SOMEONE. If they adjust the timing so YOU can play, that means it is almost guaranteed to screw someone else out of THEIR playtime. So, to make things easier, they schedule it for the time the IT guys are first showing up for work (probably). I know some of the servers are physically located in Virginia, so maybe they are splitting the difference so they don't have to make people come it at too strange of an hour to do it. I have sent many PMs to devs and got no response. They are busy, and don't have time to respond to every single PM that hits their in-box. You and I receive a PM every so often, rarely more than a few in a week. The devs get hundreds every day. Responding to all of them would take up the majority of their work day, and I, for one, would rather have them working on the game than firing off 400 PM responses. The few times I DID get a response from one of them, it was very seldom more than a couple sentences, sometimes not even that much. I once got a reply from Castle that consisted of "Not gonna happen", and that was the entirety of it. Don't take it personally that they didn't respond.

Yup - those of us on the other side of the world are pretty resigned to being the bunnies who lose out on prime time playing. At least in summer it's 11pm, not 9pm as it is in winter, so it's just an enforced early night.

... Crud. That means if one goes down to connection problems, they're all hosed. But I guess that's why global chat has been behaving lately.