In game emails gone
By
Bonehead,
Posted on: 2011-01-20 11:39 in ALL ACCESS Gameplay Technical Issues Bugs
yup. all mine are gone too. i petitioned. i'm sure i didnt have as much as u did in it, but 20 EoEs is more than i want to have vanish without proper use. :P
btw, i petitioned and they admitted an error occured during the down time, and asked me for some info so they can find it.
Well, I sent myeself 1.2 billion, a recharge/heal panacea, and who knows what else. They are all gone...
Are you guys petitioning in game?
I petitioned too but got the standard email response.
Response (GM Brandon) 01/20/2011 12:42 PM
Hello XXXX,
I am escalating your petition to a Senior Customer Support Representative to further assist you. Please be aware, however, that there may be a delay in reviewing the issue, based on ticket volume at the time your ticket was submitted.
Someone will be in contact with you as soon as possible.
Take care,
GM Brandon
City of Heroes Support Team
Quote:
Yes in game under technical issue is where i submitted
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Originally Posted by JuliusSeizure
Well, I sent myeself 1.2 billion, a recharge/heal panacea, and who knows what else. They are all gone...
Are you guys petitioning in game? |
Let me know if you guys get refunded and that this is something I will need to petition. I'm hoping they can roll back the email system somehow, as I made some big emails last night to both myself and several friends.
really??
here's my email
Response (GM Grackle) 01/20/2011 11:40 AM
Hello,
An error occurred with the global mail service related to server maintenance on the morning of 1/20. I would be glad to research this for you and restore any items that did not survive the maintenance.
In order to do that, I'll need to gather some specific information from you. Please tell me the name of the character that sent the messages and the server you were playing on closest to, but not after, 6:00 AM Central Standard Time on 1/20.
Regards,
GM Grackle
The City of Heroes Support Team
This is cute.. bulk of my mails are still there, but i seem to have lost a Numina piece or few, along with 200mils of inf.
So yay for that.. will petition this and in the future, i got to remember to claim any/all mails as soon as i swap characters to prevent this nonsense from happening again.
I got the same standard email.
__________________________________________________ ________
Hello,
I am escalating your petition to a Senior Customer Support Representative to further assist you. Please be aware, however, that there may be a delay in reviewing the issue, based on ticket volume at the time your ticket was submitted.
Someone will be in contact with you as soon as possible
__________________________________________________ _________
Hopefully I can get this resolved sometime.
ahhh, mine DID get escalated. Must of done that while I was out shoveling mah snow.
Lesson: don't use email as storage.
But still I fear and still I dare not laugh at the madman!
One man's "meh" is another man's "zomg". - Leatherneck
Procrastination meter coming soon.
I've already got my email from Lloyd asking what toon I want him to put my stuff back on.
"Play Nice and BEHAVE! I don't want to hear about any more of your shenanigans brought up in our meetings at Paragon"-Ghost Falcon @Tritonfree @Philly's 2nd Convenient CIGAL BoBC/INOANN Arts&Crafts Sporks
Average Joes FAP THE MENTOR PROJECT Justice Events
This almost happens every Thursday.
Quote:
I wouldn't call sending an email to friends and yourself to be picked up the next day storage. Not every email and attachment sent is an effort to circumvent storage limits.|
Originally Posted by Bonehead
Lesson: don't use email as storage.
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Quote:
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Originally Posted by FitzSimmons
This almost happens every Thursday.
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I lost a couple purple recipes and a few odds and ends recipes.
I got the same kinds of replies (escalated to senior support and asking which server I most recently played on before maintenance) and am waiting on them to (hopefully) correct the issue. I'm not even overly concerned about the miscellaneous recipes. I just want my purples back.
So this is brilliant; I lost 4billion.
I don't use mails as storage, but I don't expect them to disappear in a day either.
Virtue Speed Junkie
A Simplified Guide to Attack and Defense
Quote:
Petition and it will be fixed. I lost 2.1 billion across 2 accounts, and by close of business Thursday it was all back.|
Originally Posted by slainsteel
So this is brilliant; I lost 4billion.
I don't use mails as storage, but I don't expect them to disappear in a day either. |
They have occasional issues with email getting "rolled back" during server maintenance, and have always been able to track down the problems for me when I've submitted petitions and told them which character(s) had sent items or influence that had gone missing.
This time they even restored 3 level 10 IOs that I hadn't bothered to ask about, because I didn't want to clog up the system with cheap requests.
My postings to this forum are not to be used as data in any research study without my express written consent.
9 hours since I submitted a petition and nothing yet. HEck, it's been 7 hours since I've even heard from them.
Quote:
I think there's a cutoff date/time as to what emails disappear. Generally seems to be the ones done withing a certain time of the server maintenance. And I lost a Hecatomb: Damage, that I had sent yesterday for my Scrapper to get.
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Originally Posted by Lord Mordeth
This is cute.. bulk of my mails are still there, but i seem to have lost a Numina piece or few, along with 200mils of inf.
So yay for that.. will petition this and in the future, i got to remember to claim any/all mails as soon as i swap characters to prevent this nonsense from happening again. |
Got the email telling me the issue has been escalated and the follow up mail which wanted details on which character sent the mails and on what servers, to which i now have replied to.
Hoping that issue gets resolved soon, as while i didn't lose all that much, it's still pretty annoying when your mails go missing overnight. 
checked mine and everything still there,so it would seem the bug is just hit and miss not nice to lose your stuff tho
Prof Radburn controller,Celtic Ice Maiden,blaster,Miss Knockout scrapper,Mistress Davina controller,Stone Hart,tank Split Personality PB.Queen Lostris controller,Fridgid Mary blaster,Shocking Fire blaster Future Elfling defender, Little Weed controller,Capo Angelo MM, Commander Buzzsaw MM, Justice Tank tank all 50,s
Just got my email attachments back. Thanks GM Lloyd.
I lost a couple of emails from a person who inquired about a posting for my SG on Gaurdian
Just lost a couple of purple recipes for me; worst part is, I can't remember which recipe one of them was...
May have also lost some influence as well, but I'm not sure how many emails I had with inf in them...
I find your lack of signature disturbing.
I sent some ingame emails to myself last night. After the issues this morning with the Market, AE, Globals etc... all ingame emails are gone. Is there a resolution in the works?