Coh Crashing during game play(windows 7)

I recently have acquired a problem with coh on my laptop. 2 days ago i played coh and after about 15-20 minutes of playing the game cut out and a solid black screen appear and it crashed on me. I do not have this problem with any othe applications on my computer. Coh is the only game i play on my laptop. I have a hp pavilion dv6 which came preinstalled with windows 7. I have never had this problem before and it has only recently happened. Does anyone have any possible explanations and remedies for this situation?

Download and run CoH Helper (right-click the file and Run as Administrator), then paste the output from the program into a new post here. It will give us system information and show your ingame settings to help troubleshoot.

is that safe to download? I don't want to make anything worse..I feel like it should be..

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at May 24, 2010 11:21 (-04:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6 Notebook PC
BIOS: Default System BIOS
Central Processor: AMD Turion(tm) II Dual-Core Mobile M500 (2 CPUs), ~2.2GHz
Memory: 6144MB
.Net Memory Report: 4458MB out of 5884MB available
Page File: 10060MB (1706MB currently in use)
C Drive: (WDC WD3200BEKT-60F3T1 ATA Device) 230566MB out of 291516MB (79%) free
D Drive: (WDC WD3200BEKT-60F3T1 ATA Device) 2238MB out of 13423MB (16%) free
E Drive: (hp DVDRAM GT20L ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: AMD M880G with ATI Mobility Radeon HD 4200
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9712)
Video Memory: 3010 MB
Driver Version: 8.632.0.0
Driver Date: 7/2/2009 1:54:54 PM
Driver Language: English

Sound Device Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6225.0000
Driver Date: 7/21/2009 9:33:32 PM

Sound Device Description: SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6225.0000
Driver Date: 7/21/2009 9:33:32 PM


WMI Information
Motherboard Manufacturer: Quanta
Motherboard Model: (empty)
Motherboard Product: 3635
Motherboard Version: 33.22
BIOS Manufacturer: Hewlett-Packard
BIOS Name: Default System BIOS
BIOS Version: HPQOEM - 3
BIOS Release: 20091015000000.000000+000


Registry Information for Current User
Resolution: 1280x768
3D Resolution: 1280x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 209932 bytes/second
Current Game Version: 1800.201003300904.25T5r
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found

Hope this helps you guys figure out why it keeps crashing on me after 15 minutes...Thanks alot for the help!

You should check HP to see if they have updated drivers for your video and audio - the date on the ones on your system are last July. Hopefully, they will have something more recent for you. I tried to check at HP for drivers, but HP gives me a message that too many items contain the words pavilion DV6 ... is there a more specific model number or description for your computer? Like "dv6-1210ee" or "dv6-3001ax"?

The only possible place to get drivers will be at HP - I checked ATI and they direct you to the manufacturer.

Storm

I am going to check with HP now...so do you think it is my drivers?

I updated my drivers and im going to also see if windows 7-64 bit has an update as well...I just tried to see if these updates helped but they didnt
I still crashed right after playing for about 5 minutes...its really frustrating..I have however noticed that a number of other people are also having this same problem so maybe its coh and not me.. idk i just want to play the game haha

At some point, if the updates do not help with your problem, you should probably contact NCSoft Tech support. They will make you jump through some hoops (that's standard with virtually any tech support), but hopefully might have some ideas for you to try that might make a difference. At the very least, having more data may help them to identify where the issue is if it is in their code.

Good luck.

Storm

I have the same problem. Random crashes, lockups, and bluescreens, only on CoH and Steam apps. Everything else runs fine. I'm stumped. Here's my CoH Helper file. I humbly beg assistance.

---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at August 14, 2010 01:59 (-05:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: EVGA__
System Model: 132-YW-E179-FTW
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Duo CPU E8600 @ 3.33GHz (2 CPUs), ~4.5GHz
Memory: 8192MB
.Net Memory Report: 6883MB out of 8190MB available
Page File: 14990MB (1388MB currently in use)
C Drive: (WDC WD10 02FBYS-01A6B SCSI Disk Device) 428445MB out of 603857MB (70%) free
D Drive: (WDC WD10 02FBYS-01A6B SCSI Disk Device) 290939MB out of 350002MB (83%) free
H Drive: (WDC WD10 02FBYS-02A6B SCSI Disk Device) 860472MB out of 953866MB (90%) free
E Drive: (ATAPI DVD A DH20A4H ATA Device) zero-size drive
F Drive: (Optiarc DVD-ROM DDU1675A ATA Device) zero-size drive
Windows directory location: H:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 470
Manufacturer / Chip: NVIDIA / GeForce GTX 470
Video Memory: 4064 MB
Driver Version: 8.17.12.5896
Driver Date: 7/9/2010 5:38:00 PM
Driver Language: English
Sound Device Description: Speakers (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1347
Driver Date: 7/14/2009 2:53:54 AM
Sound Device Description: SPDIF Out (Creative SB X-Fi)
Driver File: ctaud2k.sys
Driver Version: 6.00.0001.1347
Driver Date: 7/14/2009 2:53:54 AM

WMI Information
Motherboard Manufacturer: EVGA
Motherboard Model: (empty)
Motherboard Product: 132-YW-E179-FTW
Motherboard Version: 1
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: EVGA - 42302e31
BIOS Release: 20080730000000.000000+000

Registry Information for Current User
Resolution: 1920x1200
3D Resolution: 1920x1200 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: High quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.535
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Unknown (4)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality

Gamma Correction: 0.895
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: No
Audio Mode: Performance
3D Audio: Yes
FX Sound Volume: 1.000
Music Sound Volume: 0.302
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1800.201006040036.8T
Installation Directory: h:\program files (x86)\steam\steamapps\common\city of heroes
Mod files in the Data directory
No modifications found

tommy_troy, your video drivers are out of date. go to the manufacturers website( the video card makers) and download the latest drivers.

voltea, same with you. go to the manufacturers website and make sure you have the most recent video drivers. you might want to also get a cooling pad to put your laptop on as the confined space that all the electronics are in makes it run very hot.

ty omw!

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at August 14, 2010 19:27 (-04:00)
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
System Model: MS-7388
BIOS: Default System BIOS
Central Processor: AMD Athlon(tm) II X3 440 Processor (3 CPUs), ~3.0GHz
Memory: 4096MB
.Net Memory Report: 1393MB out of 4095MB available
Page File: 4244MB (3943MB currently in use)
C Drive: (Maxtor 6Y200P0 ATA Device) 121153MB out of 194478MB (62%) free
D Drive: (WDC WD1600JS-00MHB1 ATA Device) 84588MB out of 152617MB (55%) free
H Drive: (INTEL SSDSA2M040G2GC ATA Device) 34661MB out of 38163MB (90%) free
E Drive: (TSSTcorp CD/DVDW TS-H653L ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 470
Manufacturer / Chip: NVIDIA / GeForce GTX 470
Video Memory: 3040 MB
Driver Version: 8.17.12.5896
Driver Date: 7/9/2010 6:38:00 PM
Driver Language: English

Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 8:07:00 PM

Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 8:07:00 PM


WMI Information
Motherboard Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
Motherboard Model: (empty)
Motherboard Product: 770T-C45 (MS-7388)
Motherboard Version: 3.0
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: 7388MS - 20090728
BIOS Release: 20090728000000.000000+000


Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 2x
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: Ultra quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 0.978
Shadows Enabled: Yes
Shadow Mode: Unknown (5)
Shadow Map Shader: High quality
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: High quality
Occlusion Strength: Strong
Blur: Trilateral
Ambient Resolution: Quality


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.361
Music Sound Volume: 0.283

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 844975 bytes/second
Current Game Version: 1800.201006040036.8T
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 108 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

Still crashing with newest video drivers.

It might be your sound drivers. The GTX 470 definitely can handle City in Ultra mode.

Oh, I see a possible issue. Ambient Occlusion and Anti-aliasing do not play well together. Turn one or the other off.

OK turning AO off and checking for Creative Labs driver updates.

Man, I think I fixed it.

The AO/AA combo was not a problem because I don't have an ATI graphics card, but the suggestion to check for sound driver updates led me to this: my motherboard and sound card are notoriously incompatible.

My mobo is an EVGA nVidia 790i that is SLI-capable. My sound card is a Creative Labs PCI Express X-Fi Titanium Fatali1y Pro. If you have that combination and have been experiencing instability in CoX and Steam games in general, do a search for (790i and Fatal1ty) and read up on the longstanding problems when the two are used in combination.

It turns out that Creative released new drivers for this soundcard series on 7-7-2010. In the readme file, under "known issues," the docs refer to sound stuttering experienced with some hardware combinations and highly-demanding 3D graphic applications. My bluescreen crashes have generally been accompanied by a loud, continuous noise, indicating to me that the sound card/mobo conflict could be the source of my crashing.

Creative has a hotfix that requires applying a registry patch. There's a link to the hotfix in the "known issues" section of the new sound driver docs. I've been working on this issue for almost a year so I tried it - and it seems to have worked. Not a single crash on coh today despite having played over four hours straight. I'll give it a few days and report back, but I think I found the magic bullet for my problems.

Thanks for the help and suggestions - now help me keep my fingers crossed for a few days!

I tested it all day today with no crashes. This was a definite fix. Whoever compiles the known fix stickies should add this one.

I don't know where Jeto got his/her information. But CoX should be fully compatible with 64-bit Windows. The issue usually stems from OpenGL drivers not being up-to-date.

My city of heroes is lagging really bad. If i gave someone my game setup info could one of you guys help me make it run faster please?

Sorry Jeto, I run 64bit on 2 of the 3 computers here and they've never had an issue with CoH ever.

Must admit, I really hate people posting incorrect info on the tech boards. I run CoH on a desktop running Win7-64 and on a laptop running Win7-64 and I have experienced no problems whatsoever with either of them.