Announcing Our European Community Coordinator
By
2wierd,
Posted on: 2004-11-12 11:04 in CoH and CoV General Discussions
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As soon as I can, I'll let you all know what we're working on...
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What?? Not even a hint? How can we start the wild speculation without even a hint?
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As a few other people have already pointed out, to see what's been keeping me busy recently you might wanna take a glance here...
Oh, and if anything I've talked about earlier in the thread does change, I will be sure to let you know. Otherwise, my earlier answers still stand.
Hah! The UK gets a cooler site than the US! Whoooo! :grin
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As a few other people have already pointed out, to see what's been keeping me busy recently you might wanna take a glance here...
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I was looking that site over a little bit, and stumbled upon this screenshot.
I find it unfair that the European players will get magical crotch-beams, when I have to resort to using my hands to use most of my powers. What if I need to carry some luggage and defeat villains at the same time? A crotch-beam would be the perfect solution!
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As a few other people have already pointed out, to see what's been keeping me busy recently you might wanna take a glance here...
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I was looking that site over a little bit, and stumbled upon this screenshot.
I find it unfair that the European players will get magical crotch-beams, when I have to resort to using my hands to use most of my powers. What if I need to carry some luggage and defeat villains at the same time? A crotch-beam would be the perfect solution!
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If I were drinking anything right now I'd be charging you for a new keyboard. 
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As a few other people have already pointed out, to see what's been keeping me busy recently you might wanna take a glance here...
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I was looking that site over a little bit, and stumbled upon this screenshot.
I find it unfair that the European players will get magical crotch-beams, when I have to resort to using my hands to use most of my powers. What if I need to carry some luggage and defeat villains at the same time? A crotch-beam would be the perfect solution!
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You win at life. 
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As a few other people have already pointed out, to see what's been keeping me busy recently you might wanna take a glance here...
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I was looking that site over a little bit, and stumbled upon this screenshot.
I find it unfair that the European players will get magical crotch-beams, when I have to resort to using my hands to use most of my powers. What if I need to carry some luggage and defeat villains at the same time? A crotch-beam would be the perfect solution!
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Now we're going to be sued by some Anime company. A crotch beam is an obvious rip off Astro Boy's Butt machine gun!
Looks like I'm stuck here 
I'm English please let me transfer.
Looking at the wallpapers there.. on this one, is it my perspective, or is the antennaed guy missing his right hand? His arm looks to end at the wrist.
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Looking at the wallpapers there.. on this one, is it my perspective, or is the antennaed guy missing his right hand? His arm looks to end at the wrist.
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Oh, so now we are going to pick on the disabled, eh? Can't be a superhero because you lost a hand, eh? I have 3 words for you, sir, equal opportunity employment!
EDIT: BTW, that ingenious superhero is probably the one that came up with the crotch cannon weapon.
Welcome Bridger !
This is the post i made to CoH Europe and here at the player's question thread. And THEN i saw this thread...so i apologise if i circumvented you Bridger, but i havent seen this thread in order to post here and go above your head was not my intention !
So..FYI the post i made:
Greetings from Greece!
My character's name is Mystiv Fist and i play on the protector server. I love the game and although my job is demanding and have a family i play every chance i get !
Please, NCSoft customer support/service and European players, read below an important message i sent to the COH Europe (which is about to launch). They dont have a forum as of yet, but they have a question facility which i used to ask the following:
""" Message to European COH site start """
Hello !
I am playing City of Heroes with US friends for many months now...in US servers.
So...the questions are 4 and they are the ones i am sure people all over Europe (who play in US servers with the downloaded version of the game from NCSOft's US site) ask you !
So here they are:
1. We who play using the client we downloaded from NCSOft US site...will we be able to use the same client for the European servers ? Hopefully yes because paying AGAIN for a game i alreadfy own and play a long time...is pretty difficult for many of us.
2. If we are able to use the client to play in European servers...will we be able to use the same client to play on the US servers as well ? I have invested a considerable amount of time to teh chars i have on the US servers and of course, dont want to lose them.Also many currecty-generation MMORPGS except WoW let players play with the same client to bith continent's servers. And please dont forget that i and lots of others have invested about $300 to this game already and it will be great pity if we lose our characters or if we are not able to transfer them to Europe, or at least if we are not able to play them on the US servers (having also chars on the European servers as well).
3. Will the game client be available for download from NCSOft europe as well
4. Will there be a character transfer service from the US server to the European server (even with a fee...i dont care).
So...as you can see...since NCSoft UK ALLOWED us to buy and download the game from their server, and since they bill us Europeans who play on US servers, that means that it was not illegal that we played on US servers all this time! So at least a character transfer service must be available.
Please, i know there are MANY people asking you these and an answer is still not forthcoming.
I please urge you to answer. Your customer service is excellent, the best i have seen in every aspect of the game, so i know that my (and the european community's) questions will be answered to our satisfaction, with your usual standard of excellence.
We are awaiting your response.
Thank you.
P.S. I will post this to the official forums of CoH US.
""" Message to European COH site end """
So...please dont flame, try and answer the questions if you know anything. Of course this is primarily directed to Customer Support or other NCSoft related people, but we Europeans also need the support of the US players for this to succeed (meaning getting an answer to our questions and hopefully a satisfactory one !)
I also dont want to alienate NCSoft people or create another problem for their heads. But i am SURE they know about it...and an answer will be forthcoming. NCSoft people, your game is amazing, your service even better and frequent tweaks and expansions prove that you care for us and for your product... THIS i cannot say for ANY other MMORPG. So please answer.
I apologise if the post is in the wrong thread. It was the only close to the subject i coud find ! But feel free to move it if you want.
So...in summary:
1. Will we Europeans who play on US servers be able to transfer our characters to the European servers ?
1a) If yes, all is ok. No gripes !!! Hehehe !
1b) If no...then at least will we be able to use the game client to play in both Europeans and US servers ? And we are asking that because we need a way (transfer or the ability to play in both continent's servers) to retain our hard earned characters and progress (I played till 4am to reach the place i am) cause i love love love the game !!!
2. Will we be able to download the game client like we did from NCSoft US ??? (This in the case the currect client does not work for Europe)
2a) This will be bad because we have already payed $49 to download the clienbt from the US site...but hey...i will pay again if the new client allows me to retain and play my character on the US server, and also allows me to play on the European server as well)
Well...thats it !!!
I am awaiting your response. As i said...CoH-NCSoft people need to answer this...but ALL of you are welcome.
Yours,
The Mystic Fist
(RL name Dimitris)
Most of those questions have been answered in Bridgers previous posts Greek.
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Welcome Bridger !
So..FYI the post i made:
Greetings from Greece!
So here they are:
1. We who play using the client we downloaded from NCSOft US site...will we be able to use the same client for the European servers ? Hopefully yes because paying AGAIN for a game i alreadfy own and play a long time...is pretty difficult for many of us.
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Nope - you have to buy and use the new EU client.
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2. If we are able to use the client to play in European servers...will we be able to use the same client to play on the US servers as well ? I have invested a considerable amount of time to teh chars i have on the US servers and of course, dont want to lose them.Also many currecty-generation MMORPGS except WoW let players play with the same client to bith continent's servers. And please dont forget that i and lots of others have invested about $300 to this game already and it will be great pity if we lose our characters or if we are not able to transfer them to Europe, or at least if we are not able to play them on the US servers (having also chars on the European servers as well).
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Nope. Though you might be able to transfer them to EU servers, it may or may not cost money.
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3. Will the game client be available for download from NCSOft europe as well
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Haven't seen this answered.
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4. Will there be a character transfer service from the US server to the European server (even with a fee...i dont care).
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Maybe, they haven't confirmed this yet. But have said they'd like to.
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4. Will there be a character transfer service from the US server to the European server (even with a fee...i dont care).
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Maybe, they haven't confirmed this yet. But have said they'd like to.
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A transfer service between all servers would be much apreciated, and with the test server transfer service already in place shouldnt be hard to do
Fellow forum participants i would like to indicate to you a small issue regarding refering to European players as UK players:
There are lots of Swedish, French, German, Swiss, Greek(i am one of them) who are Europeans although not from the UK. So please, refer to us as Europeans.
I stress this issue because when character/account transfers from US servers to UK servers happen, then the criteria for the transfer should not be the billing address of the person but if this is the criteria (which i doubt) then European addresses in general should be considered...not only UK ones.
This post against UK people. I have studied for 6 years in the UK and love the country. Just dont forget that there are other people who will request a transfer...and they dont reside in the UK.
Thank you.
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Hi.
I live in Poland, but Im from the UK. Ive been playing CoH for about 2 weeks now, and Ive got a lvl 10 blaster. I downloaded the client and bought the CD key from Ncsoft. Id really like to be able to play more with people from my own timezone, but the thought of starting from scratch with a new char if he is at a fairly high level in Feb (and, maybe more importantly :P, possibly losing his name to someone else who chooses it beforr I can on the new server) leaves me a bit glum to tell the truth.
Can you tell me, Bridger, when the results of this 'looking into' char transfer be available? Id like to know before mid December, which is when my current subscription auto-renews. If Char transfer is NOT going to be possible, then theres no point in me playing with any degree of seriousness until Feb. I might as well cancel my sub now and wait till Feb. Half Life 2's out soon, that and my backlog of bought but unplayed FPSs should see me through till then.
Being forced to pay again for this game if I want to play it with fellow Brits makes me grimace slightly, but I would be very disappointed if char transfer wasnt possible.
At the very least, retainment of hero names should be possible for us subscribers who have created heroes on the US servers and want to see their heroes continue in some form at least on the European ones.
MrCaptainMan (Freedom)
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I agree with everything the poster says. I need clarification on this too. I am planning to play tonight. But why play when i am about to lose the char ? Why invest time on him since perhaps i will not be able to transfer him to Europe ? And i request a character transfer service because i have invested money on this char. I NEED to retain him.
Please...tell us that we can continue playing our chars in US servers till the EU version becomes available. I dont mind paying for the EU version. I dont mind paying for char transfer from US to EU.
What i want though is:
An account transfer service from US to EU. Its simple economics. I pay for a product, which i love. Part of the product is the time sacrifice i made, to develop a character. By denying to me the chance to take my char to Europe,you give me an unsatisfactory product. The product is not only the game client people. Its the chars, the time invested, and all other sentimental things. This MUST NOT BE DENIED TO EU PEOPLE WHO PLAY IN THE US. I dont mind paying (personal thing anyway) but i will cry tears for losing him. Time wasted ??? Yes. So clarify the transfer situation.
Please.
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And let's not forget that it's not just NCsoft that's doing it this way - from what I read, WoW is going to work the same way...
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I agree with WoW launching that way...but WoW FROM THE START stated that European servers WILL BE AVAILABLE IN FEBRUARY 2005. That way European people did not start characters on US servers because the KNEW that in 3-4 months they will be able to play on our home turf.Knowing THAT, we have not started WoW in the US in order also to avoid the grief caused by having to abandon our US friends/characters to be able to play in good timezones when EU servers became available.
However CoH is not like that. CoH has an already established European base that plays on US servers. Talk about grief a char transfer server is not available !!! Dont compare CoH EU launch with WoW. WoW notified me at the START to wait for EU servers ! Hence they correctly dont offer character transfer service ! On the other hand CoH is obliged to offer a character service because there are thousands of Europeans who will WANT (i am among them) to retain their hardf won progress...and finaly finaly finaly play in their timezones with their hard won character !!! So...a character transfer service is needed, required, requested and demanded.
And something else: Right now, many of us...many many of us Europeans...dont play CoH anymore, because we DONT know IF we will be able to retain our hard won hero characters ! So...we have the game on hold and we dont play anymore. Just because we dont have an answer about the char transfer. I am a programmer, usualy, when they ask me something about thigs I have developed i usually answer at once. If its something old...i look at the documentation and reply in a few hours/mins depending. I know Bridger you did not develop CoH, but you have access to the ones that had ! Arent they knowledgeable enough to reply regarding their architecture and IF it allows for a char transfer service ? They are excellent software engineers, not like other we all know and hate. Its a simple answer and i call upon the community not to drop the character transfer issue.
TheGreekHero
Something applicable to various points in this thread from the UK site's FAQs
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If you are playing on the US servers, we are currently working on a solution to ensure you will not have to buy City of Heroes again if you want to begin playing on the European servers.
More information will be available as soon as we have it.
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Thank you Mr Bridger
Thank you for browsing the UK FAQ to enlighten us Luudo ! Hopefully you will quiet things down with this.
After this, we know that there is a great chance we dont need to pay again for the game client.
Now...do we start from scratch on the Euro server or a character transfer service will be implemented ? Now that a "confirmation" of efforts to do the right thing is here...and now that we know after Luudo's post that perhaps we can use the same client...and already knowing that a character transfer tool exists from the live servers to the training room, how hard is it to develop a character transfer service between US and EU servers ???
I know it should be an account transfer service...not a single char transfer service, and i know you have to solve problems like alt char transfers when the server is going to have limited space but please people: NCSoft is not like others. You care about the community and it is proven countless times. Dont let us down. Let us play with our old characters - whom we love and care about and invested sleepless nights to develop them (sleepless due to the time differential) - in EU servers!
NCSoft people, you know you will win the hearts of even the most unmanageable and disaggreable of your customers if you let us keep our old chars and of course if you let us play them on EU servers.
I know that introducing high-level chars in new servers is disruptive to the player run economy on the new server but that affects games that actually have eonomy...like SWG and EQ2. In CoH there is no such case...so please give as a definite answer about the possibility of a transfer !!! Because right now...there is a huge number of EU players who stoped playing because they are afraid to invest time on the characters they play on US servers because they dont know if they can transfer them to EU.
So...perhaps a response is in order ? Please ? Because the monthly fee is counting...and we dont play (at least many of us EU people) with the same appetite. Because we dont know if we are going to say farewell to our chars...
And i know you will say..."continue playing on US then".
And our answer is..."playing on EU time...is a big plus...so much bigger than keeping a char".
But hey...people who want to play their old US chars in the EU servers ARE actualy the majority.
And my last argument is...(and in my opinion money comes second than sentimentality)...money ! Dont forget the investment of $14/month we have payed in order NOT ONLY to playthe game...but in order TO ACTUALLY CONTINUE PROGRESSING...
Yours,
The Greek Hero
As I was typing the original post the UK guys were typing another FAQ answer that said they wouldn't be transferring characters from the US servers to the Euro servers.
Personally, it's not an issue for me as I've missed so much content on the way to my current level that it'll be quite fun to go back and take a different path back to here. I know not everyone agrees, though I can't claim to understand it
Yeah...just saw it myself.
Ah well...stil Bridger/Rockjaw said they are looking into it. At least we dont get to pay again for the game client !
But then...an official answer is required here!
Are you looking into character transfers still or the matter is closed ?
I ask because in the EU/UK FAQ Bridger/Rockjaw says what we already know. That a character transfer service is not available. Here however he says that they are looking into it !
Please people...an official answer. Looking into it means we may get it or not. So again...no need to play our US chars anymore. BUT if its going to be done...but the time of implementation is unknown...then we can continue playing in US atleast until the EU version becomes available !
Also..since Rockjaw/Bridger here said that the game WILL be available for download, BUT in the EU FAQ there is no such clarification...may i ask if at least the comment about us being able to download the client to play in the Euro servers and not being forced to buy it in retail is still true ???
I am awaiting an official response please !
Thank you for replying thus far.
Yours,
TheGreekHero
Hey GreekHero,
As Ramas pointed out, I think most of your questions have already been answered either earlier in this thread or in the FAQs on the European website.
Just to be clear, though:
The game client will be available for download, but we'd recommend new players buy the boxed game, as it'll have some goodies - and the 'special edition' box will be packed with 'em.
We're working hard to allow European players with an existing US account to play on the European servers without having to buy the game again. As soon as I have any definite news, I'll let you all know both here and on the European website.
We would like to offer character transfer, but we are still looking into whether this will be technically possible. More news on this as soon as I have it.
This rocks, I can stay up all nite and still get Dev Digest replys from the Euros now. Sleep is for those who do not like pie
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The game client will be available for download, but we'd recommend new players buy the boxed game, as it'll have some goodies - and the 'special edition' box will be packed with 'em.
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This made me think of another question: If we buy the UK special edition will we UK players still on the US servers be able to apply the extras to our US CoH accounts using the 'Upgrade' feature?
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We're working hard to allow European players with an existing US account to play on the European servers without having to buy the game again.
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"to play" = "to also play" or "to instead play"? Very important difference... 
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We're working hard to allow European players with an existing US account to play on the European servers without having to buy the game again.
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"to play" = "to also play" or "to instead play"? Very important difference...
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If we can make it work the way we want to, that will be up to you.
French player here.
Many known french MMO community sites have pages explaining how to get the US version of CoH... so like everyone else in the french community I wasn't going to wait 6 months for playing CoH and bought the US version online.
So you better think of something smart if you want to see us on the euro servers...
Concerning language, I am very well aware that some friends of mine only play online games when they can speak french with other players but they are a very small minority. As a german poster already said before, we are all learning english in school because hey it's 2004 and everyone has to speak english now. The whole bloody internet is in english.
Moreover I prefer ten times to play on an international server with people from all around the globe because that's almost a guarantee that there will always be a decent number of people to play with at whatever the time I choose to log on.
I experienced french servers in other online games and it's generally stupid because you have to wait 6 in the evening for some decent population numbers. Whereas on an international server, it's always 6 in the evening for someone around the globe.
Finally like many seasoned MMORPG players I am definately done with the French online community and want to play online games to meet people from different places around the world, not only from France. Because we are in the freaking 21st century and that it is possible.
Grominus