Snow Globe

Actually the villains got a new contact as of Issue 21.

http://wiki.cohtitan.com/wiki/Mr._Rodney

The only problem is that it is giving no healing OR accuracy bonus at all. None. Heal with a single generic level 50 IO is buffed at 42.4%, which is the IO alone. Same goes for every power that takes accuracy.

It is giving the level shift.

This is on a Rad/Rad defender, VIP account.

Yep, 30 is my count too.

That was my observation from the live servers. No +Acc, no +heal.

Premium Players can only earn Reward merits after getting 8 Paragon Reward Tokens (approximately $75-$90 after tier 2), which also unlocks the lifetime Auction house.

If it is to allow 30 days of being able to get large inspirations for 30 days, well that is a perk that you can get for completing tier 8.

And that would be the reason why tying the rewards to billing would be a mistake.

As near as I figure out, start counting the Paragon Rewards from the end of September. So:

Sep 28 to around Oct 28 (more or less) : 1 token
October XX (when you got the last reward token for having a monthly subscription) to the same day in November : 1 token.

We haven't got the October token yet.

The black-box method we got for this is pretty much a game of "telephone" where the players are telling the Community Team we're upset, the Community Team is passing that along to the producers, but the message isn't arriving to the billing team, the customer support team, or the programming team intact.

From an outside perspective, it is looking like there is a lot of finger-pointing to other groups saying that "it is someone else's responsibility" and no one is willing (or able) to FIX the problem.

I want to take billing completely out of the equation. It serves no purpose being in the equation. It would mean that everyone (NCsoft, Paragon Studios, Customer Support, Community Team, and Players) knows when the perks are awarded. If they aren't awarded something can be done in a blanket fashion to correct the issue. Tying the perks to any billing cycle is a recipe for disaster.

As a rogue:

• You can't do the blue side Death From Below.
• You can't do the blue side Cathedral of Pain (you can't enter hero bases).
• You can't do missions for normal hero contacts.
• You can't do hero flashbacks.

As a vigilante:

• You can't do the red side Death From Below.
• You can't do the red side Cathedral of Pain (you can't enter villain bases).
• You can't do missions for normal villain contacts.
• You can't do villain flashbacks.

He meant a crate in Lambda drops the temp power on a random person on the team. All Keyes crates go to the person that clicks the glowies.

You can hand off all temps in any of the incarnate trials.

Ask me in-game if you want to attack the Seed. I've formed a team for it for Arcanaville. I'm sure Tamaki or any number of other players, if available, would do the same.

Simple answer: Yes.

All tips that offer villain or rogue status are in the villain zones. All tips that offer hero or vigilante status are in the hero zones.

As a Rogue you can start most hero task forces (provided you have met their requirements), otherwise teaming and tips are your only options for missions hero-side until you go full hero.

Yes, as a rogue, you can still do any and all villain content.

I know at least one QA person on the beta server following up the UI bug (and a market interface bug) within minutes of me saying something on the Beta Testers channel on the Beta Server.

Trust me they aren't ignoring bug problems. They might not be saying much and the people responsible for the timetables might be overzealous, but they aren't ignoring the problems.

I could see them upping the damage a bit, but overall I think Keyes will be run a LOT more. Even though I'm 2 for 2 getting Uncommons from it since the last patch.

The developers don't think the majority of players like Keyes as it was:

The problem is that they have to look at all the feedback, both positive and negative. To put it another way:
If they focus only on the positive and ignore the negative they get the current mess that is the Keyes Trial. They launch the content, then wonder why people are abandoning it in droves compared with other content. Well the developers didn't initially listen to the criticisms. Instead they chose to try to increase the rewards. That failed to work as well.

Paragon Studios, despite its faults, do not ignore feedback. They might not respond to negative feedback (a mistake), but most of the times they do take it into consideration.

The developers do care. There are some bureaucratic issues (perks should be easy to understand & communicated to their paying customers), the marketing team needs to go back to the drawing board, and the people that are making the market should be replaced but the development team are not stupid by any means.

I completely understand this. However, when some suggestions are made to help with those priorities, they shouldn't be ignored.

Yeah, even the developers... Who ask for subjective and objective feedback. Clearly you do not understand what an important role both positive and negative feedback play in the development process of any major undertaking, not just an MMO.

Here is an interesting article that might help you get some insight into how to properly deal with negative impact.

http://mackcollier.com/study-responding-to-negative/

The main points:

1. Respond as quickly as possible.
2. Be thankful, polite, and respectful of your customers EVEN IF you think they are DEAD WRONG.
3. If your customers have inaccurate information, feel free to correct them.
4. Tell the customers how you are going to address their complaints, and what the next steps are.
5. Give customers a way to stay in touch with you, and invite further feedback.

I'll point out that the Online Customer Relations Team are doing their best to handle feedback in this manner. They don't always succeed, but they are trying.

The original survey results are here:

http://www.mediapost.com/publications/article/146630/

It has a tidbit that the OCR team and Customer Support need to understand:

Remind you of the VIP perks discussions?

After two months, Triumph has been unable to get Loves a Challenge a second time. With these changes, we'll have a fair chance to do it. The pulse damage might as well not exist now.

However, in the previous state, Keyes was simply not being run enough and players were staying away from it in droves.

Sorry you liked the previous version, but Keyes had to change in order for players to run it. On the other hand I fully expect there to be a nerf to the rewards on Keyes.

Underground will likely need to be changed because people will not be running it. Underground is not worth my time to run. It is not worth my time to PUG it.