City of Heroes: Live Forum Archive

Refunds?

Aggelakis

By Aggelakis,
Posted on: 2012-09-26 10:14 in Player Questions

 

Posted

I haven't yet, but from the latest message I got, I should be getting a call from their billing people 'soon'. Though if they still think I have Guild Wars issues, oh am I gonna be pissed...

Thank you for the time...

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Posted

Quote:
Originally Posted by Sukothai View Post
I've been waiting for a call for 2 weeks now.
Um, refunds weren't supposed to start coming out until today.

Quote:
Originally Posted by Zwillinger View Post
We will do our best to initiate automatic refunds Wednesday, September 26, 2012 for those customers who previously paid for either a recurring subscription or purchased Paragon Points using either credit cards or PayPal™ as set forth below:
  • Outstanding subscription balances as of September 1, 2012 will receive a refund to the payment method used for the original purchase
  • Customers who purchased Paragon Points after August 24, 2012 will receive a refund to the payment method used for the original purchase
For customers who previously paid using Game Time Cards with outstanding subscription balances as of September 1, 2012, please contact support (https://support.cityofheroes.com/app...tail/a_id/8848) with your name, City of Heroes account name and phone number. Once support calls you, please be prepared to supply them with this additional information to receive a wire transfer for the remaining balance:
  • North America - Financial Institution, Account Number and Routing Number, and the 20-digit game time card applied to said account.
  • United Kingdom - Sort code, Account Number and the 20-digit game time card applied to said account
  • European Union – International Bank Account Number (or IBAN), Bank Information Code (or BIC) and the 20-digit game time card applied to said account
  • In the event that a wire transfer is not possible, you may request to be mailed a check instead
  • Players requesting a refund for a GTC in either of the above manners should anticipate their funds within 14 calendar days once approved.
Thank you for your support and patience as we work to smoothly close this chapter with the sunset of the City of Heroes franchise.
Actually reading the announcements helps.



Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

According to greendot, the pre paid credit card company i used, it takes 3-5 days for the refund to show up. And a few people have already complained or disputed the charges that deal with NCsoft.

 

Posted

Quote:
Originally Posted by Snow Globe View Post
Um, refunds weren't supposed to start coming out until today.


Actually reading the announcements helps.
Snow, this is the internet. Do you really expect people to read the announcements before posting.

 

Posted

Quote:
Originally Posted by Forbin_Project View Post
Snow, this is the internet. Do you really expect people to read the announcements before posting.
I don't know... You'd figure that sometime in the last two weeks (according the the original poster), that either NCsoft support or the poster would have spent the 2 minutes to find that.

On the other hand I didn't get an email about a refund yet, and if I don't soon then I'm going to be extremely annoyed at NCsoft Support & Billing.



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Posted

Quote:
Originally Posted by Snow Globe View Post
I don't know... You'd figure that sometime in the last two weeks (according the the original poster), that either NCsoft support or the poster would have spent the 2 minutes to find that.

On the other hand I didn't get an email about a refund yet, and if I don't soon then I'm going to be extremely annoyed at NCsoft Support & Billing.
Have you checked your spam folder? On my one account I get NCSoft emails all the time and another of my accounts it's hit or miss. Which is wierd because both accounts use the same email address.

 

Posted

People have already reported refunds from as little as <$1 to nearly a whole year's worth of sub.

 

Posted

Quote:
Originally Posted by Forbin_Project View Post
Have you checked your spam folder? On my one account I get NCSoft emails all the time and another of my accounts it's hit or miss. Which is wierd because both accounts use the same email address.
Gmail comes up with "Hooray, no spam here!". Also I have 2 different email accounts as far as support goes and neither have had anything sent to them.

Edit:
Checked the spam filters on the web versions of both email providers as well for any trace of spam. Nothing.

Edit 2:
The last web mailing I got from NCsoft for the Market was Aug 21st (Nature Affinity), the last email from NCsoft support (petition) was September 11th, the last 4 serial codes applied were on Aug 31st (a bunch of the costume codes).



Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

This is just speculation then but maybe they are doing refund emails in waves. I hope you hear something from them real soon.

 

Posted

Quote:
Originally Posted by Snow Globe View Post
Gmail comes up with "Hooray, no spam here!". Also I have 2 different email accounts as far as support goes and neither have had anything sent to them.

Edit:
Checked the spam filters on the web versions of both email providers as well for any trace of spam. Nothing.

Edit 2:
The last web mailing I got from NCsoft for the Market was Aug 21st (Nature Affinity), the last email from NCsoft support (petition) was September 11th, the last 4 serial codes applied were on Aug 31st (a bunch of the costume codes).
Try being patient? You even said it yourself. They JUST started doing refunds today.

 

Posted

And regardless of the emails everyone should also remember the method of payment they used with NCSoft because M_G brings up a good point to keep in mind if they used a credit card of some type.

Quote:
Originally Posted by Mafia_Godfather View Post
According to greendot, the pre paid credit card company i used, it takes 3-5 days for the refund to show up. And a few people have already complained or disputed the charges that deal with NCsoft.
While people using Paypal and other forms are seeing refunds immediately.

 

Posted

Well, I just checked my credit card balance, and I got just got my refund (no emails though).

I renewed my account December 7, 2011 under the 12+2 plan, so my account would have expired in February 2013. I got approximately 5 months at $10.99 back.



Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Still no refund here, either. I'm going to give it a couple of days to show up, and then complain. I'm hoping it's just the normal delay with a credit card return and I won't be forced to file a ticket.

I mean yes, I did remove the card from the billing information already (back in April when I realized it auto-renewed before I thought it would) but they should be able to find the transaction information and reverse it - we had to do that at a place I worked before.

Quote:
Originally Posted by PleaseRecycle View Post
it has gone from unconscionable to downright appalling that we have no way of measuring our characters' wetness.
Quote:
Originally Posted by Brillig View Post
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Posted

They did say to allow 7-10 days for it to hit your account. (I've not gotten anything back yet, either.) :/

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Quote:
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Posted

Quote:
Originally Posted by Snow Globe View Post
Well, I just checked my credit card balance, and I got just got my refund (no emails though).

I renewed my account December 7, 2011 under the 12+2 plan, so my account would have expired in February 2013. I got approximately 5 months at $10.99 back.
Glad to hear you got something back. I just hope it was what you were supposed to get.

 

Posted

I think so.

September (My billing day is the 7th)
October
November
December (Bonus month starting Dec 7th)
January (Bonus month #2 starting Jan 7th)

They gave me 5 months at a yearly rate ($10.99), so it was approximately right. It might be off a tiny bit bit off, but due to exchange, etc. it was a bit lower than 1/3 of what I paid (in Canadian funds) for 5/14 months service remaining. Probably a couple dollars off, but the exchange rate is different too.

It is close enough that I'm not going to complain.



Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

 

Posted

Quote:
Originally Posted by Sukothai View Post
Has anyone gotten their refund from NCSoft, or are you getting the run-around like me?
It finally showed up in batch processing for me last night, although it wasn't as much as I was expecting.

Quote:
Originally Posted by PleaseRecycle View Post
it has gone from unconscionable to downright appalling that we have no way of measuring our characters' wetness.
Quote:
Originally Posted by Brillig View Post
It's hard to beat the entertainment value of Whackjob Wednesdays.

 

Posted

I was signed up for the 3 month plan and received my refund:

CHARGE.NCSOFT.COM 866-367-9516 TX
Transaction Date 09/26/2012
Post Date 09/27/2012
Transaction Amount $36.39

 

Posted

Quote:
Originally Posted by Forbin_Project View Post
And regardless of the emails everyone should also remember the method of payment they used with NCSoft because M_G brings up a good point to keep in mind if they used a credit card of some type.



While people using Paypal and other forms are seeing refunds immediately.
Refund showed up this morning.

 

Posted

Confirmed receipt of a refund of US $1.34 (received as $1.29 Canadian) for 4 days from September 1-September 4

Premium accounts can't edit signatures.
Huh.

 

Posted

Just noticed a refund of $4.35 from NCSoft and I wasn't expecting any. Must be because my monthly renewal was on the 9th of the month and I'm getting the last 9 days or so back from my August payment.

Now I can afford to pay for my grandmother's operation!

 

Posted

Mine posted this morning. $131.31 out of $143.40 for a 14 month subscription. So they charged me for 1.18 months or about 35-36 days. Renewal date was 7/26 and that's 36 days before the announcement so it looks good.

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Posted

Got mine. $65.12 on one account and $59.96 on the other. That's only $6 off from what I estimated without looking up the exact dates. Good enough for me.


So...... with a little 'mental accounting', that means I have about $125 lying around to spend on games.

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