To whoever controls NCSoft billing.

I know, from the repeated form responses from Support, that the people who usually handle Support requests are unable to override the Risk Management feature of the billing system. This, for those who are not aware, supposedly prevents "unauthorized credit or debit card or PayPal® account use."

But I would still like to request for someone sufficiently high up in the hierarchy to please, please take a look at ways for legitimate customers to get past this without having to keep escalating the issue.

The suggested solutions obviously do not work: trying different browsers (Firefox, IE, and Chrome) has already been done, and I've said as much, so please don't suggest it again. And it is not helpful to ask me to "wait for a later time" to try again when I wait up to one month and it still doesn't work. Having my billing date approach lends a sort of urgency to the situation. If nothing else, give a time frame of how long I have to wait for "later". One month? Two months? One year?

And when I get the error in the first place, it should not simply toss out a generic "Error processing transaction" message at me. This tells me nothing other than the transaction failing, for some mysterious reason.

Because it should not be this difficult to change my card details. Is it because I'm an international customer in Asia or something?

I am not happy with this, and I do feel the need to rant about it. Because I think this is simply not acceptable.

I wish you folks didn't have these problems.

I'm in the same boat, in Alaska, so I don't think it has to do with location.

Ya know, people can see Russia from their porches in Alaska... so it might as well be a foreign country, don'tcha know?

Sigh. Just started having this problem too. Just got a new card as my old was nearing its expiration. Activated the new one, made some purchases around town to make sure it worked, then went to my account to update.

BOOM
"Error processing transaction"

Redid it a couple of times from different browsers on different pc's to no avail.

Sometimes I hate technology.

...

On second thought, I hate technology on a frequent basis. :P

I have the same issue. It's all based on your IP address. From what I understand the NC soft store looks at the Zip code on your CC or bank account and compares that with your IP to see if there from the same location.

There is a long LONG list of why that is the most idiotic system they could possibly ever use.

When I made a rant thread about this a month or two ago I was told that they were "working on it".

I'm sure they will fix it "Soon tm."

Well, I had sent an email describing the problem to NCSoft support...

They said the purchase I was trying to make triggered their risk management feature (despite the fact that I'm not making any purchases, just trying to update the credit card they have on file).

Part of their advice to me:
"Please confirm that all of your contact and billing information is correct and up-to-date."

I came close to blowing a gasket, reading that.

Although I want to keep playing, I have no inclination to track down time cards each month just to do so, so I'm hoping this gets resolved. :\

[EDIT]
Ok, I found a solution that just worked for me.

While it is strange that you can't use the system they have in place for changing the information, I just went through and deleted all my credit card info they had stored and then went to the "purchase more game time" option (or whatever it is called). From there I no longer got the error for processing my request.

For a long time I have found the NCSoft Account and Store management to be a broken, clunky and godawful pile of shite.

I hope they correct that sometime soon.

Quote:

Originally Posted by Zwillinger GG, I would tell you that "I am killing you with my mind", but I couldn't find an emoticon to properly express my sentiment.

Quote:

Originally Posted by Captain_Photon NOTE: The Incarnate System is basically farming for IOs on a larger scale, and with more obtrusive lore.

I'm trying to sort out a new card now, myself. I haven't tried any of these things like different browsers or deleting current card information yet (frightened that I'll have issues setting that one back up if my new one fails), but it really shouldn't be this difficult to set up a new card.

I'll also agree that just being told that there was an 'error processing transaction' is not helpful. A tiny bit of direction would at least give me some idea what was going wrong.

Edit: Now I've removed my existing card, I'm getting the addition of 'REFUSED' to my error message. I suppose that's a plus.

Edit #2: Now it's 'FRAUD SUSPICION'? I wish it'd make up its mind, let alone actually let me have a new card.

While I can appreciate the merit of guarding people's credit cards from being used abroad, the inability to allow people to EVER use their cards abroad, or even in a different state, is plain old lazy design. Yes, it's a safety feature that should SUGGEST a safety violation, not an outright block. You should be able to tell account support that, yes, this really is you and, yes, you really want to use that card from that location and have them LET YOU.

There are few things more frustrating than people not letting you spend your own money, but having it happen right now, with the Vanguard Pack requiring consistent subscription, is just asking for disaster.

Quote:

Originally Posted by Arcanaville Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.

I'm a tad more frustrated now because the support base suggests using the 'ask a question' tab if you have trouble setting up a card that seems it should work.

The issue is when I use this tab, it prompts me to set up a new NCSoft account. I then realise I'm logged out, and log into my account. This boots me back to the NCSoft account management page, and clicking 'Support' logs me out.

Not happy right now.

Last time I got a new debit card and tried to apply it it wouldn't work. Now I just subscribe by PayPal.

When I got a new debit card recently the only way I could get it to work was to completely remove the old card, then add the new one. Using the link to simply update the card info gave me the same problems as others in this thread.

I don't know if that will work for you guys, but it worked for me.

While I realise the pitfalls of account fraud and the pressure on NCsoft to not get caught in it, I still feel there ought to be SOME way to allow people to validate that they do, in fact, own the card they are trying to use and that they do, in fact, live where they say they live. I know PayPal has an annoying security feature that requires you to have access to the credit card's actual account, but at least once you prove you own it, they stop hassling you.

Quote:

Originally Posted by Arcanaville Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.

Does whoever controls NCSoft billing also control the universe?