http://help.ncsoft.com/cgi-bin/ncsof...i=&p_topview=1
Here is shortcut for contacting support. Phone numbers included. Im sure you will eventually get things sorted out. Sounds like you entered something incorrectly one too many times and the lockout/cooldown period is in effect.
If you have played any MMOs before trust me when I say you will love this game as opposed to others. The Devs here really are very open and helpful. I promise good things come to those who wait 
Hopefully your wait wont be long.
Quote:
Please understand that everyone understands and empathises with your situation but this is a weekend and I'm pretty sure you'll have to wait until Monday when people come back to work. |
Originally Posted by laura mikeinite
I have bin trying to sort out my account since 8am this morning..... its 2.12pm now....... i have reset my game password like 10m times and still have reinstalled my eu CoH 6 times...................... still get the same old crappy message The account name or password that you have entered is incorrect. last time ncsoft gave me a reply was nearly 3 hours ago now..... afther they sent me an e-mail stating We are escalating your ticket to a Senior Account Support Representative to further assist you. Someone will contact you as quickly as possible. i dont seem to think 3 hours is a quick time to even get an e-mail to say we are sorting things out please bare with us............. i have paid for my account and even brought the exspansion that is soon to come out...... BUT I HAVENT EVEN HAD THE CHANCE TO PLAY THE DAMN GAME YET.................... i am starting to hate the game even b4 i have played it.......
just need to let of my feelings somewere thanks Laura |
I truly hope this gets straightened out for you as quickly as possible.
KK thanks i can enter my account every now and then..... but wen i do i get a crash now wen i try and play my toon..... I have bin playing MMO's for about 6 years...... GW, AO, Eve... but i never had problems with ncsoft b4 thats y i am kinda angry i guess XD..
European City of Heroes? Just checking, but are you opening the correct program and not the US version (that is, if your account is an EU account and not US account)?
In C:\Program Files\City of Heroes (if this is where you installed it), do you see:
cohupdater.eu.exe
?
Ideon's Paragonwiki page
Member of Paragon/Rogue Knights
Arc: 60092 - Supa Rumble in the Park
"Keep living the dream, and never let any jerk tell you what to do."
-- High-Roller
It's most likely a temporary lockdown to ensure your account hasn't been hacked. This is a typical security measure when an incorrect password is entered too many times in quick succession. Sometimes (but not always) calling in can expedite the unlock if you can validate certain account information; other times, the lockdown time is automatic regardless of validation, but at least the rep can help you reset the password in the meantime so you know what it is once the lockdown's passed.
(Worked more than a couple years in tech support in various companies - we used to get this a LOT.)
Word of warning, though - some places track how many times an account has been locked down; an excessive number indicates the account might have been compromised. So be careful.
Michelle
aka
Samuraiko/Dark_Respite
Dark_Respite's Farewell Video: "One Last Day"
THE COURSE OF SUPERHERO ROMANCE CONTINUES!
Book I: A Tale of Nerd Flirting! ~*~ Book II: Courtship and Crime Fighting - Chap Nine live!
MA Arcs - 3430: Hell Hath No Fury / 3515: Positron Gets Some / 6600: Dyne of the Times / 351572: For All the Wrong Reasons
378944: Too Clever by Half / 459581: Kill or Cure / 551680: Clerical Errors (NEW!)
THE COURSE OF SUPERHERO ROMANCE CONTINUES!
Book I: A Tale of Nerd Flirting! ~*~ Book II: Courtship and Crime Fighting - Chap Nine live!
MA Arcs - 3430: Hell Hath No Fury / 3515: Positron Gets Some / 6600: Dyne of the Times / 351572: For All the Wrong Reasons
378944: Too Clever by Half / 459581: Kill or Cure / 551680: Clerical Errors (NEW!)
Quote:
|
Originally Posted by Forbin_Project
Please understand that everyone understands and empathises with your situation but this is a weekend and I'm pretty sure you'll have to wait until Monday when people come back to work.
I truly hope this gets straightened out for you as quickly as possible. |
Mehh i understand but this is an MMO and i am paying for a service that i am not getting ...... They earn enough money to have people working for account maintance 24/7............ if they dont i think they should start doin so. All the mmo's i have played have had 24/7 account help , so i dont see why ncsoft should have changed..
Quote:
Glad you got in, and anger is understandable. I'm wondering if oyur crashing because your system has trouble with ultramode. If you can actually login to a character try turning off Ultra Mode and lowering the graphics settings.
|
Originally Posted by laura mikeinite
KK thanks i can enter my account every now and then..... but wen i do i get a crash now wen i try and play my toon..... I have bin playing MMO's for about 6 years...... GW, AO, Eve... but i never had problems with ncsoft b4 thats y i am kinda angry i guess XD..
|
Quote:
I am using the EU.exe and yes i have an EU account.. so i dont get y..|
Originally Posted by Ideon
European City of Heroes? Just checking, but are you opening the correct program and not the US version (that is, if your account is an EU account and not US account)?
In C:\Program Files\City of Heroes (if this is where you installed it), do you see: cohupdater.eu.exe ? |
Quote:
|
Originally Posted by Dark_Respite
It's most likely a temporary lockdown to ensure your account hasn't been hacked. This is a typical security measure when an incorrect password is entered too many times in quick succession. Sometimes (but not always) calling in can expedite the unlock if you can validate certain account information; other times, the lockdown time is automatic regardless of validation, but at least the rep can help you reset the password in the meantime so you know what it is once the lockdown's passed.
(Worked more than a couple years in tech support in various companies - we used to get this a LOT.) Word of warning, though - some places track how many times an account has been locked down; an excessive number indicates the account might have been compromised. So be careful. Michelle aka Samuraiko/Dark_Respite |
just seems 3 hours to get we are working on it or at least a please be paitent XD
Quote:
I see you were able to get in so it isn't the department I was thinking of that isn't in on weekends. Certain departments have weekends off. That's just the way the company has always been.
|
Originally Posted by laura mikeinite
Mehh i understand but this is an MMO and i am paying for a service that i am not getting ...... They earn enough money to have people working for account maintance 24/7............ if they dont i think they should start doin so. All the mmo's i have played have had 24/7 account help , so i dont see why ncsoft should have changed..
|
Quote:
yeah pre-generated messages like those are always irritating. They lack the human touch.
|
Originally Posted by laura mikeinite
I am using the EU.exe and yes i have an EU account.. so i dont get y..
KK thanks just seems 3 hours to get we are working on it or at least a please be paitent XD |
Quote:
|
Originally Posted by Forbin_Project
Glad you got in, and anger is understandable. I'm wondering if oyur crashing because your system has trouble with ultramode. If you can actually login to a character try turning off Ultra Mode and lowering the graphics settings.
|
Lolz i am using safe mode and it is crashing....... And i have a
AMD Turionx2 ultra 64 3.3ghz
4g ram
1g HD raideon 4570 series graphics card
1tb harddrive
All uptodate drivers and windows updates ........ fully defragged....
Dont get it XD
Quote:
|
Originally Posted by Forbin_Project
I see you were able to get in so it isn't the department I was thinking of that isn't in on weekends. Certain departments have weekends off. That's just the way the company has always been.
|
Quote:
|
Originally Posted by Forbin_Project
yeah pre-generated messages like those are always irritating. They lack the human touch.
|
Quote:
I'm not a techie myself, but I know my own graphics card needs adjustment to handle UM from time to time. Most of the time it works without a hitch but around large groups of players using their powers I get laggy and rubberbandy.|
Originally Posted by laura mikeinite
Lolz i am using safe mode and it is crashing....... And i have a
AMD Turionx2 ultra 64 3.3ghz 4g ram 1g HD raideon 4570 series graphics card 1tb harddrive All uptodate drivers and windows updates ........ fully defragged.... Dont get it XD |
The tech smart players pay attention to posts up in Technical issues and Bugs. here's the link
http://boards.cityofheroes.com/forumdisplay.php?f=578
Posting your problem there along with the info you just posted here may get some helpful advice if any players are browing the section.
I hope that helps.
Quote:
Most likely guessing your sure your account details are correct. Have you tried logging into the Master Account in PlayNC site, and confirming the correct password/username.|
Originally Posted by Ideon
European City of Heroes? Just checking, but are you opening the correct program and not the US version (that is, if your account is an EU account and not US account)?
In C:\Program Files\City of Heroes (if this is where you installed it), do you see: cohupdater.eu.exe ? |
If you have done this and it is correct, then the only log-in problem I foresee, as it happens a lot, is that you have the NA updater parameter and have not added the EU subscript to the Properties/Parameter.
Fury
Quote:
KK wicked thank you will go and see there..... but i can run crysis on full spec on my laptop so i am sure i can run this XD...|
Originally Posted by Forbin_Project
I'm not a techie myself, but I know my own graphics card needs adjustment to handle UM from time to time. Most of the time it works without a hitch but around large groups of players using their powers I get laggy and rubberbandy.
The tech smart players pay attention to posts up in Technical issues and Bugs. here's the link http://boards.cityofheroes.com/forumdisplay.php?f=578 Posting your problem there along with the info you just posted here may get some helpful advice if any players are browing the section. I hope that helps. |
Quote:
|
Originally Posted by Wondering_Fury
Most likely guessing your sure your account details are correct. Have you tried logging into the Master Account in PlayNC site, and confirming the correct password/username.
If you have done this and it is correct, then the only log-in problem I foresee, as it happens a lot, is that you have the NA updater parameter and have not added the EU subscript to the Properties/Parameter. Fury |
Quote:
*points up at the tech issues and bugs forum* |
Originally Posted by laura mikeinite
I can access it now i just crash everytime i try and play it now..... >.< |
Might want to take a visit up there, then. It's players, still, but there's a tool or two you'll want to run first (just grab COH Helper, there should be a link to it) and post the info it comes up with. Maybe they can see something that's causing the problem.
RadeonHD 4570?
That only came in a Mobile Edition: http://www.techarp.com/showarticle.aspx?artno=98&pgno=3
And Ultra Mode is way out of it's reach. It's relative rendering power is just barely above the RadeonHD 2600 I have: 5440 MTexels versus 4000 MTexels; and it's memory bandwith is just about the same:: 12.8GB/s
Second: unless you are running NT6 and updated with the Catalyst Mobility drivers, no your drivers are NOT up to date.
32 bit: http://support.amd.com/us/gpudownloa...b_win7-32.aspx
64 bit: http://support.amd.com/us/gpudownloa...b_win7-64.aspx
And yes, the regular AMD installer from game.amd.com will run, but it won't actually install or update a driver.
Quote:
|
Originally Posted by laura mikeinite
KK wicked thank you will go and see there..... but i can run crysis on full spec on my laptop so i am sure i can run this XD...
I can access it now i just crash everytime i try and play it now..... >.< |
BTW Crysis is a Direct X game while CoH is a OpenGL game so being able to play one doesn't mean you'll be able to play the other. It could be an error in the driver getting in conflict with the OpenGL API. so you could try to uninstall the driver and reinstall a new version.
I don't like the OP when she gets angry.
Within each of us, ofttimes, there dwells a mighty and raging fury.
The Sly Bold Renardine - " I am Scraptastic!"
Curious, how did this end?
I have bin trying to sort out my account since 8am this morning..... its 2.12pm now....... i have reset my game password like 10m times and still have reinstalled my eu CoH 6 times...................... still get the same old crappy message The account name or password that you have entered is incorrect. last time ncsoft gave me a reply was nearly 3 hours ago now..... afther they sent me an e-mail stating We are escalating your ticket to a Senior Account Support Representative to further assist you. Someone will contact you as quickly as possible. i dont seem to think 3 hours is a quick time to even get an e-mail to say we are sorting things out please bare with us............. i have paid for my account and even brought the exspansion that is soon to come out...... BUT I HAVENT EVEN HAD THE CHANCE TO PLAY THE DAMN GAME YET.................... i am starting to hate the game even b4 i have played it.......
just need to let of my feelings somewere thanks
Laura