City of Heroes: Live Forum Archive

laura mikeinite

Citizen

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  1. laura mikeinite
    Hi there i just made my account and made a toon but wen i try to play it my games crashes at the loading screen... can any1 help me plox?

    ---System information gathered by CoH Helper version 0.2.0.2---

    DxDiag gathered at May 16, 2010 15:26 (+01:00)
    Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
    System Manufacturer: Acer
    System Model: Aspire 7535
    BIOS: Ver 1.00PARTTBL
    Central Processor: AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-82 (2 CPUs), ~2.2GHz
    Memory: 2430MB
    .Net Memory Report: 1423MB out of 2429MB available
    Page File: 6740MB (1077MB currently in use)
    C Drive: (Hitachi HTS545050B9A3 SCSI Disk Device) 217561MB out of 466937MB (46%) free
    D Drive: (TSSTcorp CDDVDW TS-L633B SCSI CdRom Device) zero-size drive
    E Drive: (FSPEP ZCLM7WDY3 SCSI CdRom Device) zero-size drive
    Windows directory location: C:\Windows
    DirectX: DirectX 11
    DirectX Diag version: 7.00.6002.18107 (32-bit version)

    Display Notes: No problems found.
    Sound Notes: No problems found.

    No problems found.
    Input Notes: No problems found.

    Monitor: Generic PnP Monitor
    Monitor's Max Resolution: (blank)
    Video Device Name: ATI Mobility Radeon™ HD 4570
    Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor (0x9553)
    Video Memory: 1467 MB
    Driver Version: 7.15.0010.0176
    Driver Date: 01/01/0001 00:00:00
    Driver Language: English

    Sound Device Description: Speakers (Realtek High Definition Audio)
    Driver File: RTKVHDA.sys
    Driver Version: 6.00.0001.5807
    Driver Date: 03/11/2009 01:21:12

    Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
    Driver File: RTKVHDA.sys
    Driver Version: 6.00.0001.5807
    Driver Date: 03/11/2009 01:21:12


    WMI Information
    Motherboard Manufacturer: Acer
    Motherboard Model: (empty)
    Motherboard Product: JM70PU
    Motherboard Version: Rev
    BIOS Manufacturer: Phoenix Technologies LTD
    BIOS Name: Ver 1.00PARTTBL
    BIOS Version: ACRSYS - 6040000
    BIOS Release: 20090420000000.000000+000


    Registry Information for Current User
    Resolution: 1024x768
    3D Resolution: 1024x768 (Not using renderscale)
    Full Screen: Yes
    Maximized: No
    Screen Position: 0, 0
    Refresh Rate: 60Hz
    Vertical Sync Enabled: Yes


    Physics Quality: Medium
    Maximum Particles: 50000
    Max Particle Fill? 10.000
    Physics Card Enabled: No


    Anti-aliasing: Unknown (0)
    Anisotropic Filtering: 4x
    Texture LOD Bias: Smooth
    Water Effects: Medium quality
    Bloom: 1.000 (turned on)
    Depth of Field Enabled: Yes
    Desaturation Effects (Sepia) Enabled: Yes
    Shader Detail: Medium?


    World Texture Level: Very High
    Character Texture Level: Very High
    World Detail Level (Vis_Scale): 1.000
    Entity Detail Level: 1.000
    Shadows Enabled: No
    Shadow Mode: Stencil shadows
    Shadow Map Shader: Unknown (0)
    Environmental Reflections: Disabled
    Advanced Occlusion Settings: No
    Ambient Occlusion: Off
    Occlusion Strength: Off
    Blur: Bilateral
    Ambient Resolution: Performance


    Gamma Correction: 1.000
    Geometry Buffers (VBOs) Enabled: Yes
    Suppression of FX When Camera Close Enabled: No
    Close Suppression Range: 3.000
    Show Advertisements: Yes

    Audio Mode: Performance
    3D Audio: No
    FX Sound Volume: 1.000
    Music Sound Volume: 0.600

    Show Advanced Graphics Options: No
    Overall Graphics Quality: 0.500
    Reverse Mouse Buttons: No
    Save Login Username: No
    Transfer Rate: Unknown bytes/second
    Current Game Version: 1800.201003300904.20T5r
    Installation Directory: C:\Program Files\City of Heroes\City of Heroes

    Mod files in the Data directory
    No modifications found

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 15:34:05, on 16/05/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18904)
    Boot mode: Normal

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    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
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    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Windows\system32\wbem\unsecapp.exe
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    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Windows\system32\dfrgui.exe
    C:\Program Files\City of Heroes\City of Heroes\CohUpdater.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

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    --
    End of file - 7186 bytes



    I can give these if it helps i really wanna start playing
  2. laura mikeinite
    Quote:
    Originally Posted by Forbin_Project View Post
    I'm not a techie myself, but I know my own graphics card needs adjustment to handle UM from time to time. Most of the time it works without a hitch but around large groups of players using their powers I get laggy and rubberbandy.

    The tech smart players pay attention to posts up in Technical issues and Bugs. here's the link

    http://boards.cityofheroes.com/forumdisplay.php?f=578

    Posting your problem there along with the info you just posted here may get some helpful advice if any players are browing the section.

    I hope that helps.
    KK wicked thank you will go and see there..... but i can run crysis on full spec on my laptop so i am sure i can run this XD...

    Quote:
    Originally Posted by Wondering_Fury View Post
    Most likely guessing your sure your account details are correct. Have you tried logging into the Master Account in PlayNC site, and confirming the correct password/username.

    If you have done this and it is correct, then the only log-in problem I foresee, as it happens a lot, is that you have the NA updater parameter and have not added the EU subscript to the Properties/Parameter.

    Fury
    I can access it now i just crash everytime i try and play it now..... >.<
  3. laura mikeinite
    Quote:
    Originally Posted by Forbin_Project View Post
    I see you were able to get in so it isn't the department I was thinking of that isn't in on weekends. Certain departments have weekends off. That's just the way the company has always been.
    Quote:
    Originally Posted by Forbin_Project View Post
    yeah pre-generated messages like those are always irritating. They lack the human touch.
    suxxors i will work for them at weekends then lmao.............. I am human 1 sec let me check... *checks body* no i might be super actually :P
  4. laura mikeinite
    Quote:
    Originally Posted by Forbin_Project View Post
    Glad you got in, and anger is understandable. I'm wondering if oyur crashing because your system has trouble with ultramode. If you can actually login to a character try turning off Ultra Mode and lowering the graphics settings.

    Lolz i am using safe mode and it is crashing....... And i have a
    AMD Turionx2 ultra 64 3.3ghz
    4g ram
    1g HD raideon 4570 series graphics card
    1tb harddrive

    All uptodate drivers and windows updates ........ fully defragged....

    Dont get it XD
  5. laura mikeinite
    Quote:
    Originally Posted by Ideon View Post
    European City of Heroes? Just checking, but are you opening the correct program and not the US version (that is, if your account is an EU account and not US account)?

    In C:\Program Files\City of Heroes (if this is where you installed it), do you see:

    cohupdater.eu.exe

    ?
    I am using the EU.exe and yes i have an EU account.. so i dont get y..

    Quote:
    Originally Posted by Dark_Respite View Post
    It's most likely a temporary lockdown to ensure your account hasn't been hacked. This is a typical security measure when an incorrect password is entered too many times in quick succession. Sometimes (but not always) calling in can expedite the unlock if you can validate certain account information; other times, the lockdown time is automatic regardless of validation, but at least the rep can help you reset the password in the meantime so you know what it is once the lockdown's passed.

    (Worked more than a couple years in tech support in various companies - we used to get this a LOT.)

    Word of warning, though - some places track how many times an account has been locked down; an excessive number indicates the account might have been compromised. So be careful.

    Michelle
    aka
    Samuraiko/Dark_Respite
    KK thanks just seems 3 hours to get we are working on it or at least a please be paitent XD
  6. laura mikeinite
    Quote:
    Originally Posted by Forbin_Project View Post
    Please understand that everyone understands and empathises with your situation but this is a weekend and I'm pretty sure you'll have to wait until Monday when people come back to work.

    I truly hope this gets straightened out for you as quickly as possible.

    Mehh i understand but this is an MMO and i am paying for a service that i am not getting ...... They earn enough money to have people working for account maintance 24/7............ if they dont i think they should start doin so. All the mmo's i have played have had 24/7 account help , so i dont see why ncsoft should have changed..
  7. laura mikeinite
    KK thanks i can enter my account every now and then..... but wen i do i get a crash now wen i try and play my toon..... I have bin playing MMO's for about 6 years...... GW, AO, Eve... but i never had problems with ncsoft b4 thats y i am kinda angry i guess XD..
  8. laura mikeinite
    I have bin trying to sort out my account since 8am this morning..... its 2.12pm now....... i have reset my game password like 10m times and still have reinstalled my eu CoH 6 times...................... still get the same old crappy message The account name or password that you have entered is incorrect. last time ncsoft gave me a reply was nearly 3 hours ago now..... afther they sent me an e-mail stating We are escalating your ticket to a Senior Account Support Representative to further assist you. Someone will contact you as quickly as possible. i dont seem to think 3 hours is a quick time to even get an e-mail to say we are sorting things out please bare with us............. i have paid for my account and even brought the exspansion that is soon to come out...... BUT I HAVENT EVEN HAD THE CHANCE TO PLAY THE DAMN GAME YET.................... i am starting to hate the game even b4 i have played it.......

    just need to let of my feelings somewere thanks

    Laura