Well, the security checks are to protect your account - they need to have some way of making sure you're the real owner and not someone trying to steal an account.
EDIT: Welcome back to the game and the new forums anyway 
@Golden Girl
City of Heroes comics and artwork
Frankly, I'd be worried if they just did it all willy-nilly. Security measures are for our safety, and if they aren't a pain in the ars then they probably aren't worth squat. Thankfully, NCSoft seems to take it seriously.
On the upside...you're back now 
Willy Nilly? On five different occasions I was asked for Various differing pieces of "proof" some were crazy like my activation code on the game that I originally purchased. Yeah, that box is LONG GONE. Or my last 4 digits of the credit card that was used to pay for the startup...again, LONG GONE and also...not sure I'd give that info if I had it.
The point was, they weren't helpful, or providing any useful suggestions that were in the realm of reason.
I'll note there was NEVER any problem w/ the NCSoft taking my money, or logging into the game itself. Oh, and they would update my e-mail on that side of things to ensure I knew my account expired so I could renew it. ::rollseyes::
Mainly I'm posting this in the OFF chance a mod sees it and forwards it to Customer Service to let 'em know how thoroughly UNacceptable I felt their level of assistance was. Apparently was pretty simple to make it possible for me to login again.
Tourettes
That's not debt, those are my "fury bonus points"--Stahlkopf
MOST amazing Brute engineer goes to: Ultrawatt. His SS/Fire farm build is SMASH!
Congrats to Black Assassin! Won 100,000,000 INF for building most survivable NRG/NRG Blaster
Mods probably wont see it in this forum, it is just for player questions. You want a mod to see something, send them a PM.
Quote:
If you have a complaint with customer service, you need to contact them yourself, just like any other business.|
Originally Posted by Tourettes
Willy Nilly? On five different occasions I was asked for Various differing pieces of "proof" some were crazy like my activation code on the game that I originally purchased. Yeah, that box is LONG GONE. Or my last 4 digits of the credit card that was used to pay for the startup...again, LONG GONE and also...not sure I'd give that info if I had it.
The point was, they weren't helpful, or providing any useful suggestions that were in the realm of reason. I'll note there was NEVER any problem w/ the NCSoft taking my money, or logging into the game itself. Oh, and they would update my e-mail on that side of things to ensure I knew my account expired so I could renew it. ::rollseyes:: Mainly I'm posting this in the OFF chance a mod sees it and forwards it to Customer Service to let 'em know how thoroughly UNacceptable I felt their level of assistance was. Apparently was pretty simple to make it possible for me to login again. Tourettes |
However, those checks are their for your protection. What if someone could get your password just by knowing your login name and name? They ask for the codes because of the people who sell/steal accounts. A secondary user is not likely to be able to turn those codes up.
Instead of looking at it negatively, consider it a lesson learned. Save all your codes, always.
I had to go through three days of my accounts being mistakenly banned because of an error on NCSoft's part, and I had to come up with as many codes as I could that I had ever used on the accounts, that includes expansions. I had to give them the credit card used, my address when I signed up, my ORIGINAL CODE from my master account activation, the email that I was using, and a couple of other things. I signed up in '04, so this is information from five years ago!
Was it frustrating? Heck yes it was, but they came through for me in the end, and I learned never to throw away another code. I save them and write down which account they were applied to just in case something like this happens again.
Quote:
You GAVE IT to them originally. Why would you have any qualms about it now?!?!|
Originally Posted by Tourettes
Or my last 4 digits of the credit card that was used to pay for the startup...again, LONG GONE and also...not sure I'd give that info if I had it.
Tourettes |
Perhaps you just needed another reason to gripe?
"Hi Customer Service, this is Positron - I seem to have lost my account log-in details."
"That's ok - we can resend them to you. What's your e-mail address?"
"t3hl33thaxor@hotmail.com"
"Thank you. We've e-mailed the details to you."
"Thanks"
@Golden Girl
City of Heroes comics and artwork
This is more of a rant then a question.
My Global Chat Handle: @The Dreaming Shadow
My all time farorite "security question" HAS to be "What was your date of birth when you first signed up?"
Cuz that changes over the years? 
....just saying
PS. They DO seemed to have relaxed a bit about the original code as the game IS 5 years old now. I know I don't have mine or ANY idea where to find it.
Quote:
So,let me get this right.They tried to help you 5 different times.Each time you could not provide the necessary info.Because things like you credit card number is asking to much?|
Originally Posted by Tourettes
Willy Nilly? On five different occasions I was asked for Various differing pieces of "proof"
*snip* The point was, they weren't helpful, or providing any useful suggestions that were in the realm of reason. *snip* |
WoW,I wonder what should they have done?Come to your house and check you picture ID?
Quote:
Intercepts email...|
Originally Posted by Golden_Girl_EU
"Hi Customer Service, this is Positron - I seem to have lost my account log-in details."
"That's ok - we can resend them to you. What's your e-mail address?" "t3hl33thaxor@hotmail.com" "Thank you. We've e-mailed the details to you." "Thanks" |
Thank You GG!
/plot
/evillaugh
Comic and Hero/Villain Culture
Saturday January 29th, 2005 (12:37 PM) ~ Monday August 9th, 2010
Those Who Lived It Will Remember Long after your Ban Hammer Crumbles and the servers flicker dead.
We Will Remember This One Moment In Time! ~ Shadow Ravenwolf
Quote:
|
Originally Posted by Golden_Girl_EU
"Hi Customer Service, this is Positron - I seem to have lost my account log-in details."
"That's ok - we can resend them to you. What's your e-mail address?" "t3hl33thaxor@hotmail.com" "Thank you. We've e-mailed the details to you." "Thanks" |
...I think that was my throwaway email address for a while.
@Leiter
The Sixth Column
"Good company and good discourse are the very sinews of virtue."
Izaak Walton
Quote:
I did. I got it reset.|
Originally Posted by Tourettes
PS- If any of you ever need PW help from NCSoft....GOOD LUCK!
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I used to share this account with my ex boyfriend. (Ooh, bad account sharing! Boo hiss! :P ) When we split up, I got access to it, but the forum account was his password, and I had been using Firefox's password storage to keep it because I was too lazy to change it. Well, my computer went belly-up and I had to build a new one. I no longer had Firefox's password storage to assist me, so I was locked out of the forum account.
I had a second account that was lapsed, so I came in here and PM'd Ex Libris (a former community mod type person, for the newbies) if she could reset my password. She said she couldn't, but she set my forum email address to the address on hand for the account. Which was perfectly acceptable, since I had updated the email address from his to mine.
Sometimes you just need to be a little creative. The forums mods have much more control over the forums than the game mods, which is to be expected.
Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com
Quote:
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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I'm glad the new Forums are here. Here's why:
I was playing this game since Beta. RABID fan. Played upon release for almost 1.5 years. Everyday. Posted a lot on the Forums.
Took a LONG time away from the game and when I returned my Password wasn't correct for Forum access. I tried to get Dev's or Customer Support to reset it. NEVER EVER happened. For over 2 years now I've been trying to get the PW to be reset to be able to post on boards. Old E-Mail account that was linked to board account had been long since deleted (Thanks Yahoo) and the Customer Support REFUSED to help. Saying I'd need more rediculous proofs re: who I was than applying for US Citizenship!!!
Anyways, it's nice to be back, but I'm still miffed at Customer Support's inability to fix SUCH a simple problem
Tourettes
PS- If any of you ever need PW help from NCSoft....GOOD LUCK!
That's not debt, those are my "fury bonus points"--Stahlkopf
MOST amazing Brute engineer goes to: Ultrawatt. His SS/Fire farm build is SMASH!
Congrats to Black Assassin! Won 100,000,000 INF for building most survivable NRG/NRG Blaster