Oh, I thought he gave you a new costume! 
And i give a huge BOOOO for costumer support.
Just spend 46 euro to get valkery outfit on 1 freaking account, as they are non-refundable, but you can apply the same 'pack' over and over on the same account, i had to buy mac edition twice and that retarted ingame-mac [censored] yet another 2 times.
50)Sinergy X/(50)Mika.
(50)MaceX/(50)Encore
Sign the petition, dont let CoH go down! SIGN!
Gm_Darren needs a promotion! We were doing the new SF the other day and he helpfully and politely helped us through the buggy final mission!
Top Bloke!
Shame that they can't all be as helpful as GM_Darren seems. Usually the Support is very lame.
I'll just add my 2 cents and also given GM_Darren some praise as he's by far, the most helpful member of the support team i've had dealings with.
CoH PvP SG = SuperUnion - Co-Leader - Union/Freedom
CoV PvP VG = Disruption - Co-Leader - Union/Freedom
Global = @Rent & @Rent.
Playgroup are all **** - Global Handle
Yea we have found GM_Darren the best of the lot.
[ QUOTE ]
And i give a huge BOOOO for costumer support.
Just spend 46 euro to get valkery outfit on 1 freaking account, as they are non-refundable, but you can apply the same 'pack' over and over on the same account, i had to buy mac edition twice and that retarted ingame-mac [censored] yet another 2 times.
[/ QUOTE ]
Please take it up to our Customer Support team, I'm not really sure if your problem is that you bought several codes and applied them all to the same account by mistake or not at all, but either way, this is an issue only our Account and Billing team can help with.
Support Centre for our English European players
Support Centre for our North American players
Plateforme d'assistance pour les francophones
Support-Center f�r deutschsprachige Spieler
I should perhaps named the thread: GM_Darren, Our Hero. 
Defiant:
Cunundrum, Defender (Generic Supergroup 101)
Other servers too.
New Global: @cunundrumEU
For every good story like this one, there are several dozens from the opposite side.
I, for example, never bother to send a petition any more. Simply because in all my time here, I have never ONCE had a GM get back to me, EVER. All I've ever gotten was the "You weren't in game" email... Well duh.... I wanted help at the time, not 6+ hours later, in the middle of the night.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
My issue with support is that most my queries are not being read. Often i get copy pasta replies that has nothing to do with the issue at all. When i tell them to read they forward it to a senior gm or don't bother replying at all.
My latest issue was with billing and i had to go to Avatea to get some kind of answer. Then a couple of days later i got a reply where they asked for info i had already provided and could be checked in my account. I gave up after that.
Why bother when they don't.
It's only gotten worse since they "downsized".
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
The copy pasta is annoying indeed. I usually get an e-mail response while I'm still in-game.
Helloooh! I'm IN THE FRIGGIN' GAME! Not likely I'll read my email then. SEND AN IN_GAME TELL for cryin' out loud!
Every time that happens, I seriously think about leaving the game beacuse I get so... you know what!
Mmmmm... copy pasta... depending on the sauce... mmmmmmm.
I'm quite partial to GM Charles myself. He was the one who sorted me out when all my badges were erased back in Issue 6. Now THAT'S a scare I don't want to go through ever again!
Thanks GM Charles!
Rabbits & Hares:Blue (Mind/Emp Controller)Maroon (Rad/Thermal Corruptor)and one of each AT all at 50
MA Arcs: Apples of Contention - 3184; Zen & Relaxation - 35392; Tears of Leviathan - 121733 | All posts are rated "R" for "R-r-rrrrr, baby!"|Now, and this is very important... do you want a hug? COH Faces @Blue Rabbit
For all the negative experiences of customer services,... I suppose its only fair to celebrate when Support gets it right.
Heres to your positive experience and resolved issue.
/em,raiseglass.
[ QUOTE ]
For all the negative experiences of customer services,... I suppose its only fair to celebrate when Support gets it right.
Heres to your positive experience and resolved issue.
/em,raiseglass.
[/ QUOTE ]
Oh, I'm glad there was a positive experience to report.
But that should be the norm, not the exception. Currently, negatives are the norm... 
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Not true in my experience, only once have support taken so long to reply in game before I've given up and logged. All the other times (prolley about a dozen) I've been graced by a most helpful GM within 15 mins.
As for bugs though I send as much detail as possible with in the initial character space then forget about it. Luckily I've not had any account/billing issues to resolve to date.
[ QUOTE ]
Not true in my experience, only once have support taken so long to reply in game before I've given up and logged. All the other times (prolley about a dozen) I've been graced by a most helpful GM within 15 mins.
As for bugs though I send as much detail as possible with in the initial character space then forget about it. Luckily I've not had any account/billing issues to resolve to date.
[/ QUOTE ]
In game problems are easy, wait till you get a reply in french, then say you dont speak french, and get another french reply.
Or a problem closed.... 5 times without a result.
Or a reply nothing to do with your problem, which then needs 5 back and forths saying the same thing.
Or a billing issue not resolved 3 weeks in.
Lets have it right, finding a glowie in a timely manner for you is not a great feat. (and yet often dosent happen, though they seem better than they were at that)
Its bigger problems this lot need to address.
I'm just soooo grateful they fixed the RSF hossie. At least no more petitions for help, wait around for ages, for that one.
...and we've pretty much mastered the new SF after two runs! 
[ QUOTE ]
[ QUOTE ]
For all the negative experiences of customer services,... I suppose its only fair to celebrate when Support gets it right.
Heres to your positive experience and resolved issue.
/em,raiseglass.
[/ QUOTE ]
Oh, I'm glad there was a positive experience to report.
But that should be the norm, not the exception. Currently, negatives are the norm...
[/ QUOTE ]
Part of the statistic discrepancy (a large part, actually) comes down to basic human nature. A negative experience with game CS is something people will naturally want to complain about, and they will also naturally tend to remember it.
When CS get things right, it's not memorable and not worth reporting.
Only when CS goes above and beyond for some reason, because of some very specific circumstances, will you get a thread start out like this one did. It's notable that the thread has elicited a few positive responses that otherwise would not have ever been made, actually.
It's not perfect, and there are definitely areas for improvement (such as eliminating the incorrect language responses), but it's no where near as bad as it's made out to be either.
Well, I'll throw in a positive bone then:
GM_Charles been nice at times!
...now... Naming and/or shaming isn't really allowed though. Guess that actually goes for positive stuff as well,so...
[ QUOTE ]
but it's no where near as bad as it's made out to be either
[/ QUOTE ]
I Disagree. Apart from the above encounter with support i had with GM_Darren everyone else seems to ignore any request for help.
Take now for example... There's a problem with Solo cards being used for in-game store purchases and it's effected quite a few people.
I first petitioned about it 2 weeks or so ago and updated it 6 days ago. I'm still waiting for any kind of response that isn't automated.
That's almost 3 weeks customers (at least 4) have been ignored and that is absolutely disgraceful customer service.
I'm not expecting the problem to be fixed instantly but a message saying that a problem has been identified would be better than total silence.
I really won't be happy if i don't get any extra character slots by dxp weekend.
CoH PvP SG = SuperUnion - Co-Leader - Union/Freedom
CoV PvP VG = Disruption - Co-Leader - Union/Freedom
Global = @Rent & @Rent.
Playgroup are all **** - Global Handle
Well when I petition'd at 5 past midnight i got a reply from GM_Darren within 10 minutes, something I wasn't really expecting at that time of night so big up to GM_Darren!
Defiant 50's
Many and varied!
@Miss Chief
We started Manticore TF tonight. First mission felt weird. Oh, PPE lvl 40 on map. Petitioned /bugreported. Quit TF. Restarted. Again the same problem. Then the hero of the Evening showed up. GM_Darren. He took care of the PPE's and has been helping us with that particular problem thru the whole TF. We salute his helpfulness and nice personality!
Defiant:
Cunundrum, Defender (Generic Supergroup 101)
Other servers too.
New Global: @cunundrumEU