If this is a mission in the RWZ where an enemy listed as a mission objective is showing as friendly, this is something that hit my wife a short while ago.
Unfortunately I can't remember whether we resolved it by autocomplete (I think we did), or if there was, tucked away in a corner somewhere, the final enemy mob that we needed to take down for him to go hostile (for some reason I think we might have dealt with it this way, too - damn my memory!).
That said, I agree that there should be a way for GMs to check if you are online and in-game when they are sending the email, to decide whether you should receive one to your in-game email or to your personal email (though I think the procedure should be to send it to both.
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*
Well, seems to be the same mission, but if I need to kill something to "turn" him, there sure is nothing about it in the mission description. I've got all the glowies and killed everything off as well (very short map, so).
The problem is the routine here, I couldn't care less about the actual mission, but just to see what happens, I've been in that mission for more than 3 hours now, without getting any help. I'm gonna stay in there until The Addamms family guy actually helps me, on pure rediculous principle.
Sending an email to someone who is online, in-game, is a stupid, stupid, stupid routine that is in no way helpful.
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Most of the times a GM will respond by sending you a real email, even if you are in fact on-line.
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I've never had that happen for anything that wasn't an abuse/harrasement report, where you get the 'for privacy reasons we don't tell you what we actually did to the perp' email. Or for a /bug, which means it's not a GM issue anyway.
Everytime I've actually been stuck, including I think the mission you're likely talking about (One of Guassian's in the RWZ, yes?), a GM has sent a /tell and we've got the issue resolved if I hadn't managed to work things out in the intervening time. Sure, response is not immediate, and you typically have to wait 10-20 minutes.
But I, or the team member who petitioned, has always had a /tell even for arguably silly things like 'can't find the last glowie on this darn Oranbega map, and we've run around after clearing it for half an hour now' when the glowie actually *is* there but Oranbega has just baffled us.
Okay, so there was one time where we were on a Posi TF were we got a bugged mission just after midnight, the team leader petitioned it, we got fed up waiting for a GM and reckoning they'd all gone home all logged out for 10 minutes to try and reset the mission. Naturally when we all logged back in, it turned out that the team leader had got an email because the GM had turned up when we were all logged out. But that's the only time.
I popped in to the mission to see if I could help SingStar and Ive got to say those bad guys were that loved up they were overly friendly. Either that or they REALLY liked you.
Sorted in the end, though.
Did you mark the petition as a STUCK?
That generally gets them to pop along in game fastish in my experience.
Also, when I send one I tend to either work out a way of resolving the issue myself/find the hitherto unfound last mob/hit the computer hard enough to sort it out myself about 0.37 of a second after clicking on send.
Dead Calm's Defender Manifesto
Petitioning times have gone down drastically since NC bought all the rights IMHO, and I've actually been impressed with the response and response times of lately (RSF bugged hossie anyone?) so I didn't even think of checking my email for 1½ hour (Played Guitar Hero instead, rofl).
Getting an email when you ARE offline is fine with me, but when you are online it's a complete waste of time for everyone. I'm just hoping it was an honest mistake, and the routine nowadays actually IS to respond online.
..and thanks again LeighB for checking it out, I was actually beginning to question my ability to read and understand english, but as we now know, the mission truly IS(was?) bugged. Rather weird bug too.
Since GR has responded to this thread in private to me, I see no point to continue this thread.
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Since GR has responded to this thread in private to me, I see no point to continue this thread.
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Not really. That is a very hated yet untalked about subject, and I'd like to hear opnions on this.
I have not petitoned for a while, I believe my last report was about a bug as well that didn't allow me to enter a mission.
The GM did not send me a e-mail till the next day.
It was very poor standard IMO.
Even with NorCal they still have to improve on Customer Support, just seems when I've ever petitoned they come about the next day...or week.
And yes, I very much agree tht the routines are stupid. Getting a Live M pop up saying 'You recieved a e-mail from GM Charles' is just not helpful, espically that you have to Alt+Tab out of the game, to check your e-mails, then you come back in-game your computer froze. Really helpful.
Let's just say, they NEED to change it to in-game email.
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Let's just say, they NEED to change it to in-game email
[/ QUOTE ]Surely that's the point. If they did this, then a lot of problems would be solved faster (in theory), depending on time of day, yah-de-yah, yah-de-yah
Main 50 & Badger Nine Claws Claws/Regen/Body
Other 50's Ph10x Brute Unjust Law Tanker Samantha Urai Scrapper Codename 1250 Scrapper
Cepheus Defender Nilus Scrapper Electro Field Blaster S.PONGE Tanker
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Let's just say, they NEED to change it to in-game email
[/ QUOTE ]Surely that's the point. If they did this, then a lot of problems would be solved faster (in theory), depending on time of day, yah-de-yah, yah-de-yah
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Trial accounts cannot access the in-game email system, so wouldn't be able to respond. What they NEED to do, is check if you're online. If so, contact you directly and if you don't reply to the tell, port themselves to your location.
If they STILL can't contact you, you're clearly AFK and then they should either just rectify the problem and leave you a message, or send you an external email.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
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Let's just say, they NEED to change it to in-game email
[/ QUOTE ]Surely that's the point. If they did this, then a lot of problems would be solved faster (in theory), depending on time of day, yah-de-yah, yah-de-yah
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Hmm...I'm not sure whether to call that a serious or mocking post. But I am sure that if a GM logs in, sends a e-mail, then since he's already logged on, can come help the person, can't he?
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[Trial accounts cannot access the in-game email system, so wouldn't be able to respond.[ QUOTE ]
They can recieve e-mails, not respond to them. You're not supposted to respond to them.
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[Trial accounts cannot access the in-game email system, so wouldn't be able to respond.
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They can recieve e-mails, not respond to them. You're not supposted to respond to them.
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If you can't respond to an in-game email from a GM, how are you going to answer any questions they might have? Use your peanut, boyo.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
It must be one of those days where his "brain" was on drugs like he said once... again. And don't compare it to a peanut: he might eat it.
Rabbits & Hares:Blue (Mind/Emp Controller)Maroon (Rad/Thermal Corruptor)and one of each AT all at 50
MA Arcs: Apples of Contention - 3184; Zen & Relaxation - 35392; Tears of Leviathan - 121733 | All posts are rated "R" for "R-r-rrrrr, baby!"|Now, and this is very important... do you want a hug? COH Faces @Blue Rabbit
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[Trial accounts cannot access the in-game email system, so wouldn't be able to respond.
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They can recieve e-mails, not respond to them. You're not supposted to respond to them.
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If you can't respond to an in-game email from a GM, how are you going to answer any questions they might have? Use your peanut, boyo.
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They should come to you first. Asking questions through in-game e-mail would lead to lots of e-mail clutter, the GM would prefer to talk to him/her in person.
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They should come to you first. Asking questions through in-game e-mail would lead to lots of e-mail clutter, the GM would prefer to talk to him/her in person.
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So like I said. The in-game email system is no good for the GM's to contact you. They should go direct with /tells, or teleporting to your location if you don't respond. No need or point in using the in-game email system.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Do hear that screeching sound and smell that rubber? That's 100%, sure as heck, back-pedalling.
Rabbits & Hares:Blue (Mind/Emp Controller)Maroon (Rad/Thermal Corruptor)and one of each AT all at 50
MA Arcs: Apples of Contention - 3184; Zen & Relaxation - 35392; Tears of Leviathan - 121733 | All posts are rated "R" for "R-r-rrrrr, baby!"|Now, and this is very important... do you want a hug? COH Faces @Blue Rabbit
They made so many changes to the trial accounts I can't recall what is and isn't possible. My fuzzy memory says they blocked being able to use /tells from trial accounts as well.
edit: Found it:
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Trial Accounts can only speak in
1. /local
2. /help
3. /team
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so no /tells
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Trial Accounts cannot email other players
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Which could suggest they'd coded to allow trial accounts to use things like tells and ingame emails to converse with GMs.
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They made so many changes to the trial accounts I can't recall what is and isn't possible. My fuzzy memory says they blocked being able to use /tells from trial accounts as well.
edit: Found it:
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Trial Accounts can only speak in
1. /local
2. /help
3. /team
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so no /tells
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You're right; I'd forgotten about that. 
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Trial Accounts cannot email other players
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Which could suggest they'd coded to allow trial accounts to use things like tells and ingame emails to converse with GMs.
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That might be true, yes. But knowing the devs, I have a sneaky suspicion that they haven't... However, the GM's should be able to tell that a person is on a trial account, so would likely contact them by teleporting to their location and using local chat.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Using Global tells is the best way to GMs to reply imo, it tells them if your online or not, and you get the message even if hidden (something I imagine GMs can see thru) and also means that if u get told in email they tried to contact you in game, you get a time stamp saying when.
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Originally Posted by VoodooGirl
[*]Watching out for the Spinning Disco Portal of D00M!*
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ok, go ahead... Trash me or praise me! 
[/ QUOTE ]Well, GM Raoul has been very good for me. Each time he got hold of my petition he responded with direct answers, like he is a fan of the game and knows his stuff.
Just recently my MM got twilighted to [censored] at the door to the Midnighter's Club and had been twilighting fairly consistently for a couple of weeks. GM Darren answered but rather than sent me an e-mail with a ton of questions he just moved her to Mercy Island and she can walk again.
I suppose it does depend on what type of bug you encounter and the depth of knowledge each GM has of the game in question since they tend to be universal NC employees, dealing with multiple games.
What I'd like to see (never gonna happen) would be deputised heroes - players with limited GM powers (each use would have to be monitored obviously) who could pop round to help their fellow players in a pinch. Imagine being on a TF and getting stuck only to have one of your fellow players say "don't worry, I'll fix it".
Tyger (50), Mutation-Controller Mind/FF - oldest Mind/FF on Union
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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What I'd like to see (never gonna happen) would be deputised heroes - players with limited GM powers (each use would have to be monitored obviously) who could pop round to help their fellow players in a pinch. Imagine being on a TF and getting stuck only to have one of your fellow players say "don't worry, I'll fix it".
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You'd have a summon phonebooth power too, so you could transform into a GM
@Golden Girl
City of Heroes comics and artwork
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What I'd like to see (never gonna happen) would be deputised heroes - players with limited GM powers (each use would have to be monitored obviously) who could pop round to help their fellow players in a pinch. Imagine being on a TF and getting stuck only to have one of your fellow players say "don't worry, I'll fix it".
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You'd have a summon phonebooth power too, so you could transform into a GM
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Ha! I'd love to see that! 
Pitty it's unlikley to happen though 
GM Emily helped ius on the ITF that we couldn;t complete as the last boss dude died and didn't res and we were most appreciative. She was really helpful and most of all fast in response which i really wasn't expecting at 1AM!
Defiant 50's
Many and varied!
@Miss Chief
Yep GM Emily helped me out quite late the other night (though not quite that late), couldn't have taken more than 15 minutes from the time I sent the petition to her fixing it, and she was very polite too.
However, it turned out that Smith was not a time-travelling Terminator
from my knowleadge from GM helpers is they can be quick on the mark from pertitions sent to an half hour (but i guesss that when there super computer comes out the BBC Mirco computer). But the tell i get from them is a light blue and from my computer set-up in chat for that is system, so my though is there tell system is on another level of tell in systems.
Plus i think they give you a 5 min reply window incase u gone AFK
I have been stuck in a mission for several hours due to a bug. A hostile I'm supposed to kill is actually friendly and can't be killed. I fairly typical BUG situation that a GM could help me with. (Yes, I know I can use the autocomplete but there's still so many bugs it's not enough)
but here's the problem. The routines are stupid. Most of the times a GM will respond by sending you a real email, even if you are in fact on-line. That's just stupid.
In this case I got an email telling me to read the mission description carefully since they sometimes change. That is not the problem, the mission IS bugged. It took me 1½ hour before I noticed a mail, since I'm in-game and don't check my mail every 10 minutes.
There's even an in-game email system, so why oh why would a GM send me an email out of the game? This routine really has to be changed because it's plain stupid.
ok, go ahead... Trash me or praise me!