City of Heroes: Live Forum Archive

I require your aid.

Armsman

By Armsman,
Posted on: 2009-06-29 08:07 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Okay. Been up just about all night trying to figure this out myself, to no avail.

I was on the computer just fine, on my 9600GT. I log out and turn the computer off, just as I normally do.

The baby woke up hungry, and after I fed her and put her back to sleep, I decided to just stay up and play a bit. To my surprise, the monitor does not show an image, even though it was on. The computer started up just fine, as I heard the Windows Vista logo play from the speakers. I don't think too much about it at first, maybe the card came loose or something. Even after several adjustments, the card refuses to display an image.

Thinking the card may be dead (even though I know it isn't), I try to use an old 8500 instead. Same deal. I'm on a 7300 gs now; It's the only card that the PC would detect.

I have a less than ideal PSU that is needed to run the 9600 (I was unable to get a new one at the time, and still am unable) but I had no visible problems until early this morning, when neither card would display.

And that's what I don't understand. I was fine until I tried to turn on the PC this morning. I can understand if it is a PSU problem for the 9600, but that doesn't explain why I can't get anything from the 8500 as well.

(Posting CoH Helper info as well, if that helps any.)



---System information gathered by CoH Helper version 0.1.1.7---

DxDiag gathered at January 1, 2006 08:49 (-07:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
System Manufacturer: HP-Pavilion
System Model: RK572AA-ABA a1700n
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (2 CPUs), ~2.0GHz
Memory: 3070MB
.Net Memory Report: 2217MB out of 3069MB available
Page File: 5636MB (708MB currently in use)
C Drive: (SAMSUNG SP2504C SCSI Disk Device) 204726MB out of 232071MB (88%) free
D Drive: (SAMSUNG SP2504C SCSI Disk Device) 596MB out of 6400MB (9%) free
Windows directory location: C:\Windows
DirectX: DirectX 10
DirectX Diag version: 6.00.6001.18000 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name:
Manufacturer / Chip: /
Video Memory: n/a
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:

Sound Device Description: Speakers (SB Audigy)
Driver File: P17.sys
Driver Version: 5.12.0001.2004
Driver Date: 6/13/2007 8:58:16 AM

Sound Device Description: Digital Audio Interface (SB Audigy)
Driver File: P17.sys
Driver Version: 5.12.0001.2004
Driver Date: 6/13/2007 8:58:16 AM


WMI Information
Motherboard Manufacturer: ASUSTek Computer INC.
Motherboard Model: (empty)
Motherboard Product: NODUSM3
Motherboard Version: 1.05
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HPQOEM - 42302e31
BIOS Release: 20061215000000.000000+000

Registry Information for Current User
Resolution: 1680x1050
3D Resolution: 1680x1050 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 1.000

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 1872480 bytes/second
Current Game Version: 18.20090422.5T
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
.\texture_library\GUI\Icons\Powers has 108 files
.\texture_library\MAPS\city has 1 file
.\texture_library\MAPS\Safeguard has 9 files
.\texture_library\MAPS\sewers has 44 files
.\texture_library\MAPS\static has 34 files
.\texture_library\V_MAPS\Outdoor_Missions has 9 files
.\texture_library\V_MAPS\Static has 16 files

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:06:58 AM, on 1/1/2006
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18248)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3...&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3...&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {78875F5C-A685-4405-8DC5-D48DC65452B0} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O13 - Gopher Prefix:
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: CSIScanner - Unknown owner - C:\Program Files\PrevxCSI\prevxcsi.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: stllssvr - Unknown owner - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 4766 bytes

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Posted

If your using a AGP card reroll your drivers to the last AGP compatible driver

 

Posted

[ QUOTE ]

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name:
Manufacturer / Chip: /
Video Memory: n/a
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:

[/ QUOTE ]

I don't know much about tech-speak but this is the only thing that jumped out at me. Some computers were affected by Y2K. (Yes, it's a bit late for that) But this looks similar.

Especially concerning the numerical date 1/1/0001 at 12:00:00 AM.

I'm probably wrong, but.... doesn't hurt to look.

 

Posted

First verify the monitor is working and is powered. Looks like its not even showing up. Check all the connections on both sides. Look for the at least the power light on the monitor.

Also, turn the lights off or shine a flashlight on the screen to see if something is there. The backlight on your flat panel may have died. (I ran into this with one of my monitors a few weeks ago.)

Tanker Tuesday #72 Oct 5 @Champion

"I am not sure if my portrayal of being insane is accurate, but damn its fun all the same."

 

Posted

It is possible that your power supply is starting to fail. If you are using the one that came with your computer (300watt), then you have been pushing it with the 9600. The 8500 lists that it requires a 300w power supply, but your output may have dropped to the stress it's been under. The power needs of a 7300gs are so low that I'm not surprised that you got that one to work

�Let there be truth, happiness, and waffles�
-Vagabond, Dark Lord & Avatar of Gnarr
The Justiciars

 

Posted

You can get really good PSUs for around $100.

And be sure to check the specs. Ive seen 650W PSUs with horrible ratings on the 5V and 12V rails.

here is a sweet deal on an Enermax 525W
http://www.newegg.com/Product/Produc...82E16817194034
$60 after mail in rebate.

And a 620W for $100 after rebate
http://www.newegg.com/Product/Produc...82E16817194049

Tanker Tuesday #72 Oct 5 @Champion

"I am not sure if my portrayal of being insane is accurate, but damn its fun all the same."

 

Posted

Did you upgrade your power supply or is it the stock HP power supply?

HP generally pops in the smallest PSU they can, and if your PC didn't come with a video card then you should definitely check into it.

 

Posted

Does the only working card (the 7300) connect to your monitor in the same way as the non-functional cards?
Are they all connecting via DVI, or are any using an analog VGA output?

 

Posted

so they are all using the VGA connection?
I'm assuming this is because your monitor doesn't support DVI?

 

Posted

Eh. Why not.

Still, I wonder why I was able to view my monitor just fine yesterday, and 6 hours later it gets no signal from any of my video cards, sans the 7300?

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Posted

I hate to admit it, but I had an issue when I installed my 9600 GT.

Are you sure you are plugging the monitor into the correct output from the card?

Can you walk us through what you are doing when installing the card, plugging in the monitor, etc?

 

Posted

[ QUOTE ]
I hate to admit it, but I had an issue when I installed my 9600 GT.

Are you sure you are plugging the monitor into the correct output from the card?

Can you walk us through what you are doing when installing the card, plugging in the monitor, etc?

[/ QUOTE ]
According to the OP's very first post, the card was not a fresh install. It was working fine and now it doesn't.

Nightphall, you haven't even responded to the most relevant post in this thread (3rd post even).

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name:
Manufacturer / Chip: /
Video Memory: n/a
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:

This is not how the information should be reporting. Something is seriously borked here. It should look closer to the following.

Monitor: Default Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9600 GT
Manufacturer / Chip: NVIDIA / GeForce 9600 GT
Video Memory: 512.0 MB
Driver Version: 6.14.0011.8585
Driver Date: 4/30/2009 10:02:00 PM
Driver Language: English


So a few questions..

1. Is your post code one short beep?

2. You seem to indicate that when powering on, even the startup screen doesn't show (bios version, RAM check, etc). Is that correct?

3. Did [u]anything[u] change on your computer just before this problem? Such as new driver/hardware installs, driver/hardware updates, Windows Updates, virus/malware scan, hard computer shutdown (due to power failure or etc), or anything else you can think of?

.
.Driver Sweeper * CohHelper * HijackThis * TweakCoH * CPU-ID
* Defraggler * Program Security Scan * PC Performance Scan *

 

Posted

Reiterating the second question, as well - does anything *at all* show up, ever, during the process?

Assuming this is an LCD, given you're using DVI... if you turn everything off (computer and LCD, not just shut down/sleep) and JUST turn on the monitor, does it at least give you something like "No signal detected?"

If you can't even see that, I'm half wondering if the backlight in the LCD isn't shot. Doesn't mean the point about the wonky info above isn't troubling as well, but it is something else to consider.

(If you DO see the "no signal detected" and the very first bit of BIOS info - VGA card/ram, etc, but not the Windows info, well... then that's not the case.)

Does it show anything in Safe mode? (for the heck of it.) F8 while starting. This, of course, depends on it actually showing the BIOS information from the last section.

 

Posted

[ QUOTE ]
1. Is your post code one short beep?

[/ QUOTE ]

I get no beeps at all.

[ QUOTE ]
2. You seem to indicate that when powering on, even the startup screen doesn't show (bios version, RAM check, etc). Is that correct?

[/ QUOTE ]

Correct. It is as if the monitor is not connected to the card at all.

[ QUOTE ]
3. Did anything change on your computer just before this problem? Such as new driver/hardware installs, driver/hardware updates, Windows Updates, virus/malware scan, hard computer shutdown (due to power failure or etc), or anything else you can think of?

[/ QUOTE ]

Before shutting the computer off for the night, I installed iTunes. No other updates.

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Posted

It sounds to me like the mobo isn't working at all now. As if the previous use with a lesser power supply has taxed it, and it gave up.

What really needs to happen now, if I had it, is this:

1) Disconnect all power *and* cablings from anything except what is needed to the motherboard from the power supply. 1a) If the card needs power, plug it in, but if you had a non-powered card, I'd be using that instead for the test. 1b) Yes, drive cables, extra cards, etc. You are in test mode, this is how it's done. 1c) Onboard video would be a good thing here, so use it if you got it, taking out the more powerful video card.

2) Disconnect all front panel connections except the power switch, power LED, and the speaker, if equipped. NOTHING else, esp. the reset button.

3) Externally, these connections only: keyboard, power, video. Nothing else, take them all off. USB printer cable, network cable, etc, all gone. BARE minimum connections.

4) Ensure the power supply's main switch itself is on. Can't tell ya how many times I forgot that.

5) Try to power the machine on. If it doesn't start... the mobo is the issue, with a 2% chance it's the power button itself. You might try to use the reset button in the power button's place and see if that works, but I just use a small screwdriver to short the leads on the mobo itself in this case.

6) But if it starts, turn it off. Add *one* thing at a time. Perhaps the HDD LED next... then the reset button... then maybe the CD/DVD drive... Video card, if it wasn't being used yet, would be my first shot, actually.

7) The *very* last thing to plug in is the hard drive. Do not use it at all until it's the last thing. All other connections, internal and external, should be done before this one.

Hopefully, along the way, you'll have found the problem. This is the basic troubleshooting that needs to happen now. Good luck!

August 31, 2012. A Day that will Live in Infamy. Or Information. Possibly Influence. Well, Inf, anyway. Thank you, Paragon Studios, for what you did, and the enjoyment and camaraderie you brought.
This is houtex, aka Mike, signing off the forums. G'night all. - 10/26/2012
Well... perhaps I was premature about that whole 'signing off' thing... - 11-9-2012

 

Posted

Posting this from the PS3 in the living room. lol

After the troubleshooting listed above, it seems that the problem is the PCI-E slot.

Oh well......I tried what I knew. Thanks all for the help anyway.

Now before I attempt to undertake the dangerous task of attempting to convince the wife to make yet another computer related purchase, is is possible to get a bad PCI-E slot repaired, or should I just man up and ask if we can get a new motherboard?

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