More info about CoV pre-orders


4_Thirty_5

 

Posted

I'm sorry, but CoH is just not that in-demand. Heck, Wal-Mart has had to cut the price on the DVD edition a few times, and STILL can't get it to leave the shelf. No one knows about this game, so there would be no risk of not finding one.

When I saw that pre-ordering was available, I clicked the link to find out more about it. What I read made me very excited.

Beta access? Oh yeah...I want that. See, I work a 4-on 4-off shift, and I was on the last day of my 4-on rotation and figured this could be a very nice "weekend" for me if I got access to the beta. I've never beta-tested a game before, so I had no idea what to expect. And the page didn't expound on it, so I assumed that, since it didn't say "open beta," that I would be getting access to the beta immediately...especially since the pre-order comes with a disc. What's the disc for then, if not the beta version of the game?

So, I called up my local EB Games store and asked them if they had "the beta disc" in stock (since EB Games' site did warn to do this). The clerk told me they did. "Great," I said and told him I would pre-order on the 'net.

However, my wife noticed the Best Buy logo - and since it was cloer and we were going shopping anyway - we went. I had to ask a few different employees about it (because no one knew what the game was...one woman kept saying "City of Village"), but finally was brought the box.

I specifically asked the employee who presented the box to me if it contained "the disc that has access to the beta version." He shrugged and looked at the box. On the back, he pointed to where it stated "beta access to City of Villains" and affirmed that it did indeed contain what I asked for. I also read it and assumed he knew what he was talking about. After all, that's how it looked to me as well.

So that made two of us who thought the same thing...not counting the clerk at EB Games who told me the same thing.

I was expecting to pay the full $50 for it and was happily surprised when it rang up to only $10. I asked the check-out cashier how I would be receiving the full game. She told me that I would come in and pay the balance at the time of release, but didn't know how I was going to be informed. No big deal, I thought. So long as I have beta access, I will be content for the time being.

I got home and registered the code immediately. Unfortunately, I read and performed the steps one at a time and didn't notice until the end that I would be getting some sort of confirmation by e-mail (which, consequently, has been changed now). Crud, I thought. Wonder if my e-mail is current. It wasn't. I changed it immediately and e-mailed support about the problem. I asked them if I could get the access information at my new e-mail address and offered to confirm any information they wanted.

What happened afterwards was a night in hell for me. I kept getting canned responses ("to change your e-mail..." "But I already changed my e-mail. I just need the beta access info." "Thank you for your interest in the closed beta program. Preference will be given..." "I pre-ordered the game. It says I get beta access."), I finally found out through lurking in here that *gasp* I DON'T get beta access until sometime in the future. And that time has not been decided yet.

[censored]??

And now...ohhhhh...now they are offering a chance to get closed beta access TO ALL OF US!!! That's just a rip! I paid for the pre-order so that I could GET access to the beta. But now, people who didn't even pre-order have a chance to win access.

That's a load of dung. Plain and simple. And I don't care what sort of marketing mumbo-jumbo anyone wants to spew at me.

My take is, they knew exactly what they were doing. They knew people like me would pre-order thinking we were getting access to the beta. They just wanted to drum up sales.

But, guess what? It hasn't worked as much as they hoped. So now they're offering beta access to all of us to try to drum up more sales.

Don't get me wrong, I don't have a problem with drumming up sales. That's what a sales department is supposed to do. Without money, the game would not exist. I understand that.

But if you have to resort to shady promises to get sales, then you've crossed the line. I'm not the only person who thought pre-ordering the game would grant us access to the beta. But NCSoft has chosen to ignore our complaints.

They're just lucky they have such a cool game. Otherwise, I'd already have canceled (I still have a free trial to Everquest available if I ever decided to use it).

Very bad business ethics. Very bad.


 

Posted

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And now...ohhhhh...now they are offering a chance to get closed beta access TO ALL OF US!!! That's just a rip! I paid for the pre-order so that I could GET access to the beta. But now, people who didn't even pre-order have a chance to win access.

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This is like the third or fourth "sign up a buddy, win a chance at CoV beta" promotion in the last year. Where have you been?

Once again, you will get beta access just as the CoH pre-orderers got beta access. It's just gonna probably be in the last month when the game is more solid, the feature list is locked down, and the beta servers have more convenient hours. You are still getting a premium.


 

Posted

I know that stuff but I didn't receive the bonus box yet with my beta key and extra discs is it supposed to take a while?


 

Posted

It's conceivable for the pre-order box to take a week to get you.

If it's been a couple of weeks, you should contact your retailer's customer service and if they can't tell you a rough date for delivery, you should consider cancelling your order. You can then give it one more try with that retailer in case the order just was glitched up (it happens sometimes), or you can pick a different retailer who is more reliable with ordering.

The pre-order boxes are out there at all the advertised retailers at this point.


 

Posted

Actually, Clintonian, I was not able to access the Internet for quite some time, so I had no idea CoV even existed until about a month ago.

And I understand that I'm still "getting a premium." It's just not the premium I expected, nor the premium they implied.

Either way, my complaint still stands that those who make the commitment to pre-order the game should get preference for beta access before any random drawing. That's the same logic for allowing those who have been with CoH so long to have closed beta access, so why doesn't it apply here?

In fact, if I were one of those who had an account for 12 months or longer and some newbie won a drawing because his friend joined for one month and then quit, I'd be a little irate then as well.

I've given up trying to convince anyone of anything about this. This is just me venting about something I have no control over.


 

Posted

I am also very upset, I figured I would have immediate access too... Instead, I am turning to the forums here only to find out..... I paid $10 for a cd......with nothing on it but pictures..... Very bad I think.. I too was fooled by the box which stated "Beta access to City of Villains" It doesn't say EVENTUALLY... It says inside this box IS the BETA ACCESS for right NOW!


 

Posted

I just picked up my CoV pre-order. It doesn't say it provides beta access now.


 

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It says inside this box IS the BETA ACCESS for right NOW!

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Yes!!! It also says two day head-start NOW!!

I want my two day head-start now cause it says so!!!

Or...it could just be a listed item that you receive at a future date.


 

Posted

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It doesn't say EVENTUALLY... It says inside this box IS the BETA ACCESS for right NOW!

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* Beta Access to City of Villains™ (start date to be finalized)
* Two-day head-start – Play City of Villains before it ships to the public!
* An exclusive In-game item-Helm of the Blood Widows
* Limited Edition “Lord Recluse vs. Statesman” City of Villains poster
* A 14 Day FREE TRIAL for the City of Heroes game for the purchaser of the pre-order AND a friend
* Bonus CD-ROM includes videos, art, wallpapers, screenshots, Rogue Isles map, the City of Heroes™ comic book and more!

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Oh snap.


 

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A 14 Day FREE TRIAL for the City of Heroes game for the purchaser of the pre-order AND a friend


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For the ppl out there that said they canceled their CoH account... you can use this until u get your account up and running

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An exclusive In-game item-Helm of the Blood Widows

[/ QUOTE ] Not true
Not everything you see out there is a truth, its mostly misleading
What can u believe now-a-days? If u cant trust marketing campaigns... then who can u trust ?....

BTW...anyone notice that the Tuatha de Dannan have something dangling b/w their legs....and its not an accessory (fiancee noticed it)


 

Posted

Something is wrong with your link. Here's what I think you were trying to link:

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Regarding the other issues you've raised in this thread regarding the genders of the helmets and associated issues... although there will be a period of exclusivity for these items, we do plan to make them available to our community eventually. So if you can't get your hands on a particular costume piece right now, we will announce at a later date how you can acquire all the helmets. {Alexa 08/12/05}

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If it's anything like the CoH dvd goodies, it means that they plan to offer a $20 repackaging of CoV goodies next summer.


 

Posted

[ QUOTE ]
[ QUOTE ]
An exclusive In-game item-Helm of the Blood Widows

[/ QUOTE ] Not true
Not everything you see out there is a truth, its mostly misleading
What can u believe now-a-days? If u cant trust marketing campaigns... then who can u trust ?....

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It may not be "exclusive," but it's definitely an in-game item that you won't have to earn (either by doing a mission/task force or serving under a specific signature villain) or possibly buy, due to pre-ordering.

They may even change their minds and say that noone but pre-order people can get them. Would that make you happy (even though you're not spending any extra cash by pre-ordering than you would normally, so I don't see why you should get any more special treatment than you already are).


 

Posted

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Either way, my complaint still stands that those who make the commitment to pre-order the game should get preference for beta access before any random drawing.

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Some of us who have been here since the CoH beta haven't gotten in yet.

So go take a pill and calm down.


 

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BTW...anyone notice that the Tuatha de Dannan have something dangling b/w their legs....and its not an accessory (fiancee noticed it)

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You mean their tail?


 

Posted

So how exactly are we gonna be ale to get the game 2- days in advance?


 

Posted

The game will already be on your hard drive as part of your pre-order entry into beta. You will not need to install from the discs on launch day. You will only need the retail serial code that comes inside the retail box on launch day to play.


 

Posted

[ QUOTE ]
* Beta Access to City of Villains™ (start date to be finalized)
* Two-day head-start – Play City of Villains before it ships to the public!
* An exclusive In-game item-Helm of the Blood Widows
* Limited Edition “Lord Recluse vs. Statesman” City of Villains poster
* A 14 Day FREE TRIAL for the City of Heroes game for the purchaser of the pre-order AND a friend
* Bonus CD-ROM includes videos, art, wallpapers, screenshots, Rogue Isles map, the City of Heroes™ comic book and more!

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Hmm, that's odd, my box doesn't say anything like that.... no start date to be finalized... So yes, it should be NOW


 

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Some of us who have been here since the CoH beta haven't gotten in yet.

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I know. That's why I said...

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In fact, if I were one of those who had an account for 12 months or longer and some newbie won a drawing because his friend joined for one month and then quit, I'd be a little irate then as well.

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Posted

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Hmm, that's odd, my box doesn't say anything like that.... no start date to be finalized... So yes, it should be NOW

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My point was that the information is out there. Internet: The Information Superhighway. It would be safe to assume that you have access to it, as you're here. So, why is it that you didn't know the details, yet you knew that you could pre-order City of Villains with the promise of getting into Beta? Are you a selective reader? There were emails stating that you could pre-order City of Villains from online stores. It even listed which ones. Those online stores (who had it listed) also listed the details of the pre-order bonus.

Major Life Tip: Look up information on the product you intend to buy/pre-order. Only the foolish act first and ask questions later (this actually applies to a good portion of everyday life). Don't blame a company for your lack of an attention span or your apathy towards information.

*directs you to his sig*


 

Posted

i didn't know tails grow out of the front. Neither did I know that the monsters had two tails.


And to clint.....i must of put the wrong link...thanks


 

Posted

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i didn't know tails grow out of the front. Neither did I know that the monsters had two tails.

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I just had to go look. Now, I'll have nightmares.


 

Posted

Thus far I have not been given a proper link to the information. Not even from NCSoft support. This is sad.

For those of you keeping score at home, the link is here.

And, yeah, it tells me everything I needed to know. I'm not arguing whether or not the information is out there. But when I asked support about it, I never once got told this.

On the other hand, though, Best Buy had the box in-store, so anybody could have picked it up and bought it. Maybe some people do, but I'm not one who looks at a game at a store and then rushes home, logs on to the Internet and researches the game to see if I'm going to like it. If the story/graphics/etc. appeal to me and I can afford it and have the minimum specs, I buy it. I'm sorry if this is beyond someone's comprehension, but I don't take my gaming that seriously to research it vigorously.

I'll take the hand I'm dealt. Fine. I just wish support was better able to handle issues.


 

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BTW...anyone notice that the Tuatha de Dannan have something dangling b/w their legs....and its not an accessory (fiancee noticed it)

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I noticed that as well. I was fighting one in a river when in happened. Is that a..........OOOOOOOHHHHHHHHHH..


 

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Hmm, that's odd, my box doesn't say anything like that.... no start date to be finalized... So yes, it should be NOW

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My point was that the information is out there. Internet: The Information Superhighway. It would be safe to assume that you have access to it, as you're here. So, why is it that you didn't know the details, yet you knew that you could pre-order City of Villains with the promise of getting into Beta? Are you a selective reader? There were emails stating that you could pre-order City of Villains from online stores. It even listed which ones. Those online stores (who had it listed) also listed the details of the pre-order bonus.

Major Life Tip: Look up information on the product you intend to buy/pre-order. Only the foolish act first and ask questions later (this actually applies to a good portion of everyday life). Don't blame a company for your lack of an attention span or your apathy towards information.

*directs you to his sig*

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Not to mention that they have said repeatedly in the CoH forum that the order of beta entry will be Loyalty/Contest/Pre-order.


Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net

Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.

 

Posted

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For those of you keeping score at home, the link is here.

And, yeah, it tells me everything I needed to know. I'm not arguing whether or not the information is out there. But when I asked support about it, I never once got told this.

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I think that's a fair criticism.

I have a problem with people go into full-drama mode about the box copy lying to them, but it does seem a little bewildering that in the digital information age that support hasn't updated all its response scripts and there aren't more formal announcements. I don't have access to the behind-the-scenes action, though, and I've got researcher habits left over from my college days, so I guess other indutrious folk and I will continue to offer what dribs and drabs we have.