Snow Globe

You have probably earned all the Reward Token badges, as you can only get 34 Reward Token badges.

You get the badge by earning the token, not spending it.

http://wiki.cohtitan.com/wiki/Paragon_Rewards_Badges

Like I've been saying since pre-beta? I'll take a screenshot of my GFX settings and I know that Arbiter Oates has a copy of my DirectX report handy.

I frequently can't see the following in Keyes:

• Alpha/Beta entanglements. (Destiny Barrier, other Force Fields, and various other buffs obscure them).
• Disintegration. Unless I'm incredibly close, have only a few people in the league near the fight, or have my particle effects high enough to cause lag I frequently can't see the effects of disintegration. If I can see it, I frequently mistake it for the other, regular radiation powers that Anti-Matter uses.
• Obliteration beam. Frequently the barely noticeable Obliteration Beam is a fuzzy dim power that is obscured by the ground plane or hidden just above and behind my character if it targets a character off the ground. (edit: also frequently obscured by player AoEs.)

Also note that the Will of the Earth power during the final fight with the Avatar of Hamidon in the Underground also suffers from the same problem as the obliteration beam.

I didn't get any "early" tokens:

By my calculations I've been given the following Reward Tokens

• 26 Token = Veteran Reward Conversion as of August 2011 (78 month Veteran Status as of August 12, 2011)
• 06 Token = 6 Years subscription
• 01 Token = Free token for everyone, including F2P players
• 01 Token = Retail Code Applied to the account.

No token since September 13th.

I'm not surprised. What I am is angry. First reward tokens were to be pre-loaded, then monthly at the beginning of a pay period, then at the end of a pay period, now at some "difficult to calculate number".

My BS tolerance meter has spiked. The "difficult to calculate" should be a red-flag warning to the community support teams (CS and OCR) that someone is feeding them a line. The community support team's responsibility at that point is to tell the powers that be, in a crystal clear manner, that the situation needs to be changed.

Sadly, after 7 years, there is still a disconnect between the makers of this game and testing critical features before they are rolled out.

If you have access to Dual Pistols (have bought GR or just the Dual Pistols), yes. Otherwise no.

From what we were told and were able to do in GR Beta, you were right in your thinking. I don't know if it was changed or is a bug though.

That shouldn't be possible given what we were told and able to do in GR beta.

Slots, yes, characters no.

Here is an snippet of a reply I got:
The slots are the key, not the characters.

The response I got from customer support said that any slots unlocked remain on the server they were unlocked on. You can't move them.

This contradicts the response on the last Facebook Friday, but I was told that the community team will be informed of the "correct" response soon.

I have to assume that within the same server the answer is "yes". If you unlocked the slot on Freedom, assign it to a character, go VIP for a month, you can then assign the slot to another character on Freedom when you go Premium again.

What about checking the Player Guides section?

Guide: Premium Accounts and Paragon Rewards.

Let me repeat this: It has been over a month since Issue 21 has been live, including the head start (September 13, 2011). I didn't get "pre-loaded" with a Reward token for September. My Veteran Rewards date was the 12th. I have yet to get a Reward Token since Issue 21 head start.

If I was supposed to get a Reward Token at the end of a month of play, I haven't got it.

If I was supposed to get a Reward Token at the Veteran Reward Date, I haven't got it.

What I have got was being stonewalled by unsupportive Customer Support teams, both Community Reps and GMs, that do not seem to know what the heck is going on.

Is this an acceptable situation, Paragon Studios? Not from my perspective, and I sure as heck hope it isn't on your side of the screen.

Zwillinger, I think it is past time to get whoever is responsible for this system to come forward and do the following:

• Explain to both Customer Support and the OCR team exactly what is supposed to happen. From what I can tell, neither group actually knows what is going on with the system(s) involved.
• Simplify the system. Mainly change from 3 different reward dates to a single date for all three special rewards (Server Transfers, Paragon Points, and Paragon Reward Tokens).
• Show on the user's account page the accurate time that the awards are to be given to the player.
• Listen to player feedback, because from this side of the monitor, no able to make changes is.

Oh, and you might want to read this post if you haven't already:
http://boards.cityofheroes.com/showthread.php?p=3937095

On a related note, it seems that the monthly Producer's letter has died as well. The more Paragon Studios shuts down communication, the more players will feel ill-treated for subscribing. You know, the people you call VIPs.

Quite frankly, this is an outright falsehood. Feel free to look up the following incident:

"Did not get monthly Paragon Reward token [Incident: 111014-000310]"

I have this showing my vet rewards dates:



And it was accurate until August 12, 2011 when I got my 78 Month Veteran Reward, my account has been on auto-renew, and my current play time renews on December 7, 2011 so there has been no interruption of my game account.

Frankly, whoever made this decision screwed up. Awarding all three VIP bonuses on the same day simplifies things for everyone: Paragon Studios, NCsoft Support, and most importantly the paying subscriber.

I've had an uninterrupted play time for well over 6 years now. The "Total Paid Time" on the account page does not accurately reflect any of the following:

• Valentines 2005 Buddy Code (2 weeks)
• Any Retail code (30 days times however many applied to the account. Personally I have 4 (CoH DVD, Cov DVD, Mac Edition, Going Rogue Complete Collection Retail Box).
• Previous "Refer a Friend" Bonuses (2 weeks times amount. I've 6-7 of those).

There is no way for a player to accurately determine when the token is supposed to award. When I directly asked support for the date, they refused to give that information to me. Instead they said the same thing you did in the post I'm quoting.

Okay you are saying that something changed from August 12, 2011 (my 78 month Veteran Reward) and today when my account has been uninterrupted from July 2010 to December 7, 2011? When I renewed in July 2010, the account was set to a 12+2 renewal, added GR: Complete Retail, 1 Month Game time from a contest, and a couple of "Refer a Friend" bonuses)?

Again, this is a bad way to do things to your paying customers. They paid for the month, it isn't as if they are not going to be a customer. Whoever made this choice clearly did not think things through as to how much chaos it would cause. If they did and still went ahead with it anyway, they should be reprimanded.

As the poster above has said: Having three separate dates for Transfers, Paragon Points, and Reward Tokens is a clear recipe for disaster.

Also, by my calculations I've been given the following Reward Tokens:
26 Token = Veteran Reward Conversion as of August 2011 (78 month Veteran Status as of August 12, 2011)
06 Token = 6 Years subscription
01 Token = Free token for everyone, including F2P players
01 Token = Retail Code Applied to the account.

34 Tokens. Which is exactly what I have.

Finally, I get the feeling that even the GMs don't know what to say at the moment:
I attached the screenshot above.

Someone is clearly not communicating in an accurate manner here.

I just got a Senior GM response politely explaining the difference between Paragon Points and Paragon Reward Tokens.

Of course, the GM in question told me that it follows the same schedule as the Vet Rewards schedule and should be expecting the token in the next few days.

Of course, I have this showing my vet rewards dates:



And it was accurate until August 12, 2011 when I got my 78 Month Veteran Reward, my account has been on auto-renew, and my current play time renews on December 7, 2011.

One player I was talking to said their GM response was every 3 months.

I know of another player that just went through his billing cycle and did not get his Reward Token.

I think some GMs still think that Reward Tokens should come once per three months, not monthly.

The GMs are also directly contradicting the responses on the Community Team's "Facebook Fridays". The Community Team said that when an account goes Premium after being a VIP all purchased slots change to Global Slots. I was told by a GM that once a slot is assigned to a server, that slot stays on that server permanently.

The Producers, the Community Team, the Developers, and the GMs need to get on the same page and give a consistent response.

And yes, I've already PM'd Zwillinger about this problem.

Edit:
Oh, and about the Reward Token I also petitioned:
I keep track and screen shot my account page on a fairly frequent basis for just this sort of problem.

I checked with my premium account. It says that you can't do it until tier 4 is unlocked. It does not say that Tier 4 has to be completed, just unlocked.

Edit:
Here is the actual message:
This is the same message that you get if you try to talk on a global channel. You are confusing the fact that Reward Level 4 needs to be unlocked with completing Reward Level 4. Unlocking Tier 4 takes five tokens. Completing Tier 4 takes eight tokens.

Music to go with the animation:
http://www.youtube.com/watch?v=BiMCvQjg9C8

The official meme poster (Zwillinger) should have expected something like this.

Or at least put the Paragon Reward date on the account page.

Actually, Vet Reward time and Paid Time were always tracked separately.

For instance, here a partial screenshot (hiding identity information) of my account page from February 2010:



Notice the difference between Total Paid Time and Veteran Reward Time? That was the game time applied to my account. The new account page only shows paid time. However, I did NOT get my reward token on the 11th or 12th.