Zwillinger

Sounds like we're getting requests for an impromptu UStream cast during the downtime.

I'll kick it off shortly

As soon as I walked into the studio I was speaking with those involved with this maintenance window. It also means that I drive to work and cannot post about extended maintenance whilst I sit in traffic.

Frustration regarding extended maintenance outside of normal parameters is completely understandable, however I do request that you maintain a civil tone of discussion.

Thank you for understanding.

We have brought all live servers offline following today's weekly maintenance to investigate a potential crash issue. At this time we do not have an estimated time for servers to come back online. Please be sure to check this thread for updates regarding this downtime.

We apologize for the inconvenience and thank you for your patience as we work to resolve this matter.

Good morning all.

Just as a reminder, we do have maintenance every Thursday. Today's publish was not anticipated to be beyond the normal maintenance window, however issue have arose which have warranted extended maintenance. Obviously we apologize for the inconvenience.

I'd posting now as I've had a chance to speak with the appropriate stakeholders and am getting updates outside of the normal email chain. Unfortunately, I cannot post from traffic, which I had been sitting in while the decision was made to bring the servers down.

I'll be putting up some extended maintenance notifications ASAP.

And we'll have notes when servers come back up.

Thanks all

- Z

For those that are still experiencing this issue, if you could please let us know a few tidbits of information:

• Server you were playing on
• Size of League/Team
• Trial you were participating in
• Time of Day/Date/Timezone
• Did you join as a preformed group or did you utilize the Team Up Teleporter

Thanks!

Here's a list of the top Issue 20 issues we're currently investigating and working on a fix for. Please remember, this isn't a comprehensive list, but rather a working list of what we consider the most egregious and game effecting problems at this particular moment.

• Character Slot Issues - We've identified reports where previously unlocked character slots appear to have relocked. Additionally, some players are are reporting receiving extra slots which they have not been awarded or purchased. While we work to resolve this issue we've brought the account server offline.
• Players are being inadvertantly removed from Incarnate Trials - Players are being kicked from Lambda Sector and BAF Trials for no apparent reason. We're currently trying to reproduce the issue internally and are looking for examples of commonality. If you have feedback, please leave it here.
• Players are crashing when launching CoX via the NC Soft Launcher - This issue occurs occasionally when patching data is corrupted. We're currently investigating this issue. Players experiencing this should attempt to repair the client using the repair function in the NC Soft Launcher. If all else fails, players can use the legacy launcher to verify the files.
• NC Soft Launcher will not launch CoX for Windows XP Users who are not using SP3+. - We've identified this issue and will be correcting it in an upcoming hot fix. ETA, 4/7.
• Alpha Slot Issue in Incarnate Trials - We're currently investigating an issue where players have reported losing their Alpha Slot Boost after dying in an Incarnate Trial.
• Global Chat/Email server Crash - All NA and EU servers were taken offline yesterday, 4/5, to address a global chatserver/email crash issue. This issue has been corrected and further fixes for it will be implemented in an upcoming hot fix.
• Various Map Server Crashes
• Mac users unable to successfully launch CoX - Players using the Mac version of CoX, possibly in conjunction with an ATI Radeon GFX Card, are reporting that the client will not properly load for them. We are currently investigating this issue and welcome any and all useful information you can provide here.

Again, please remember that this list is not comprehensive and anything you do not see here should continued to be reported by filing an in game bug report by typing "/bug"

We'll be getting a post up in the German and French forums ASAP detailing this information.

Join in the discussion here.

Here's a list of the top Issue 20 issues we're currently investigating and working on a fix for. Please remember, this isn't a comprehensive list, but rather a working list of what we consider the most egregious and game effecting problems at this particular moment.

• Character Slot Issues - We've identified reports where previously unlocked character slots appear to have relocked. Additionally, some players are are reporting receiving extra slots which they have not been awarded or purchased. While we work to resolve this issue we've brought the account server offline.
• Players are being inadvertantly removed from Incarnate Trials - Players are being kicked from Lambda Sector and BAF Trials for no apparent reason. We're currently trying to reproduce the issue internally and are looking for examples of commonality. If you have feedback, please leave it here.
• Players are crashing when launching CoX via the NC Soft Launcher - This issue occurs occasionally when patching data is corrupted. We're currently investigating this issue. Players experiencing this should attempt to repair the client using the repair function in the NC Soft Launcher. If all else fails, players can use the legacy launcher to verify the files.
• NC Soft Launcher will not launch CoX for Windows XP Users who are not using SP3+. - We've identified this issue and will be correcting it in an upcoming hot fix. ETA, 4/7.
• Alpha Slot Issue in Incarnate Trials - We're currently investigating an issue where players have reported losing their Alpha Slot Boost after dying in an Incarnate Trial.
• Global Chat/Email server Crash - All NA and EU servers were taken offline yesterday, 4/5, to address a global chatserver/email crash issue. This issue has been corrected and further fixes for it will be implemented in an upcoming hot fix.
• Various Map Server Crashes
• Mac users unable to successfully launch CoX - Players using the Mac version of CoX, possibly in conjunction with an ATI Radeon GFX Card, are reporting that the client will not properly load for them. We are currently investigating this issue and welcome any and all useful information you can provide here.

Again, please remember that this list is not comprehensive and anything you do not see here should continued to be reported by filing an in game bug report by typing "/bug"

We'll be getting a post up in the German and French forums ASAP detailing this information.

Join in the discussion here.

Here's a list of the top Issue 20 issues we're currently investigating and working on a fix for. Please remember, this isn't a comprehensive list, but rather a working list of what we consider the most egregious and game affecting problems at this particular moment.

• Character Slot Issues - We've identified reports where previously unlocked character slots appear to have relocked. Additionally, some players are are reporting receiving extra slots which they have not been awarded or purchased. While we work to resolve this issue we've brought the account server offline.
• Players are being inadvertantly removed from Incarnate Trials - Players are being kicked from Lambda Sector and BAF Trials for no apparent reason. We're currently trying to reproduce the issue internally and are looking for examples of commonality. If you have feedback, please leave it here.
• Players are crashing when launching CoX via the NC Soft Launcher - This issue occurs occasionally when patching data is corrupted. We're currently investigating this issue. Players experiencing this should attempt to repair the client using the repair function in the NC Soft Launcher. If all else fails, players can use the legacy launcher to verify the files.
• NC Soft Launcher will not launch CoX for Windows XP Users who are not using SP3+. - We've identified this issue and will be correcting it in an upcoming hot fix. ETA, 4/7.
• Alpha Slot Issue in Incarnate Trials - We're currently investigating an issue where players have reported losing their Alpha Slot Boost after dying in an Incarnate Trial.
• Global Chat/Email server Crash - All NA and EU servers were taken offline yesterday, 4/5, to address a global chatserver/email crash issue. This issue has been corrected and further fixes for it will be implemented in an upcoming hot fix.
• Various Map Server Crashes
• Mac users unable to successfully launch CoX - Players using the Mac version of CoX, possibly in conjunction with an ATI Radeon GFX Card, are reporting that the client will not properly load for them. We are currently investigating this issue and welcome any and all useful information you can provide here.

Again, please remember that this list is not comprehensive and anything you do not see here should continued to be reported by filing an in game bug report by typing "/bug"

We'll be getting a post up in the German and French forums ASAP detailing this information.

Hi everyone,

I'm fairly sure that this issue is already being investigated, however the information you're providing is invaluable in our research (specifically in the area of identifying commonality with the Radeon cards.)

I'll give you all an update ASAP.

You're more than welcome to dismiss my advice out of hand, however remember that just as Paragon wasn't built in a day, a PUG group may not be taught new content on day 1 of release.

Patience grasshopper, folks will learn and in a matter of months people will be complaining here about how they can sleep walk through Lambda/BAF.

Lambda only requires 8 to launch and scales based on the number of participants. Remember that the top numbers are only the max number of players. Each trial requires less than the max number to launch.

There's an expected learning curve, especially when it comes to content that is so very different than what previously existed in game.

I've run Lambda a few times today, both of the times as a PUG, and failed both times. I know that the reason we isn't any persons fault, but rather a part of the learning curve.

Something to keep in mind with Marauder, his adds (or his legion) spawn periodically from the portals and are meant to be a test of your groups coordination. Some sage words of advice after stage 2 (where everyone runs around gathering grenades/acid) are to pause shortly, remind folks to check their temp power tray, and then venture forth, taking out the portals.

Remember, not everyone reads guides, not everyone checks the forums regularly and not everyone learns new content at the same pace. Be patient with each other, help each other rather than chastise each other, be a team player and listen to instructions and most importantly, have fun!

Steelclaw,

Thanks for making these lists. In order to improve your list making experience, we'd like to take the time to ask you a few questions. Please note that attempting to skip these questions will result in you being logged out of the forums at random for no apparent reason.

Making these lists is a great way to participate in the CoH Community because:
- I enjoy making people laugh
- I enjoy making fun of devs
- As a small child in rural Sasketoon Canadia I often enjoyed venturing out into the wilderness and poking bears repeatedly until they roared with rage.
- Everything has its place in a list, everything in order, everything in line, clean, alphabetized, EVERYTHING IN ITS PLACE!

Zwillinger is the best because...
- No other Redname has the temerity to have a name that starts with a Z
- He posts pretty pictures
- What is this I don't even...

Be afraid
- Be very afraid
- You will be
- Indeed

Thanks guys,

We have developers looking into the issue, so any amount of detailed information regarding occurrences are helpful.

Thanks for the feedback all, I'm funneling this to the Devs.

Hi Kaiz,

We're finding that some players are currently encountering an issue such as the one you've encountered. If you're running the repair tool, you may need to run it more than once (i.e.; multiple times).

If all else fails you can try using the legacy CoH launcher to solve the issue.

It is indeed a bug. Are you using the Team Up Teleporter when this happens or is it with a premade team?

Keep in mind that we're going to be expanding/diversifying the Lore slot, as confirmed by Mr. Black Scorpion in the UStream dev chat. It definitely doesn't hurt to at least get started on unlocking it and working your way up.

The issue didn't actually pop up on test from what I can tell, and we ran several BAF Trials during one of the many open testing events. There's simply some things that don't manifest until you get into a live server environment.

That being said, we're currently investigating the issue.

Thanks!

- Z

Folks,

Two things

1. We're currently investigating this issue.

2. Please refrain from posting instructions, advice or anecdotal comments regarding the pirating of software or digital licenses on these forums. As fellow software developers, we consider it a professional courtesy to not encourage or foster an environment where this type of activity is discussed.

Thanks

- Z

Update 2:30 PM PDT - This issue is now resolved.