City of Heroes: Live Forum Archive

Issue 20 Top Bugs/Issues - 4/6/2011

Zwillinger

By Zwillinger,
Posted on: 2011-04-06 14:36 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

Here's a list of the top Issue 20 issues we're currently investigating and working on a fix for. Please remember, this isn't a comprehensive list, but rather a working list of what we consider the most egregious and game effecting problems at this particular moment.

  • Character Slot Issues - We've identified reports where previously unlocked character slots appear to have relocked. Additionally, some players are are reporting receiving extra slots which they have not been awarded or purchased. While we work to resolve this issue we've brought the account server offline.
  • Players are being inadvertantly removed from Incarnate Trials - Players are being kicked from Lambda Sector and BAF Trials for no apparent reason. We're currently trying to reproduce the issue internally and are looking for examples of commonality. If you have feedback, please leave it here.
  • Players are crashing when launching CoX via the NC Soft Launcher - This issue occurs occasionally when patching data is corrupted. We're currently investigating this issue. Players experiencing this should attempt to repair the client using the repair function in the NC Soft Launcher. If all else fails, players can use the legacy launcher to verify the files.
  • NC Soft Launcher will not launch CoX for Windows XP Users who are not using SP3+. - We've identified this issue and will be correcting it in an upcoming hot fix. ETA, 4/7.
  • Alpha Slot Issue in Incarnate Trials - We're currently investigating an issue where players have reported losing their Alpha Slot Boost after dying in an Incarnate Trial.
  • Global Chat/Email server Crash - All NA and EU servers were taken offline yesterday, 4/5, to address a global chatserver/email crash issue. This issue has been corrected and further fixes for it will be implemented in an upcoming hot fix.
  • Various Map Server Crashes
  • Mac users unable to successfully launch CoX - Players using the Mac version of CoX, possibly in conjunction with an ATI Radeon GFX Card, are reporting that the client will not properly load for them. We are currently investigating this issue and welcome any and all useful information you can provide here.
Again, please remember that this list is not comprehensive and anything you do not see here should continued to be reported by filing an in game bug report by typing "/bug"

We'll be getting a post up in the German and French forums ASAP detailing this information.

Join in the discussion here.

Andy Belford
Community Manager
Paragon Studios