have a serious problem.


Borts

 

Posted

I have finally got the game installed, but now the patch won't install because of this:

stage3d.pigg

I run the patch and it crashes when it hits that point. So I go into the CoH directory, remove that file and run the repair utility, which replaces it. I run the patch againa and... it craps out when it hits that point again, telling me it's corrupt. I run the repair utility and it finds nothing wrong with it.


 

Posted

Have you run Check Disk on your hard drive to make sure that's not the problem?

Open "Computer," right-click on your C: drive and select "Properties," then go to the Tools tab. Click the "Check Now" button under the Error-checking heading, and when it tells you that it will schedule a run for the next time you restart your computer, do so.

Then go do something else for the next 15-30 minutes; it'll take a little while to finish.


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Posted

Quote:
Originally Posted by Nadazdy View Post
I haven't. How do I go about it?
https://help.ncsoft.com/


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Posted

To to NCSoft.com

At the top will be a link to support. Please note that for a variety of reasons, the support site requires a seperate account.


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Posted

Quote:
Originally Posted by Chad Gulzow-Man View Post
Have you run Check Disk on your hard drive to make sure that's not the problem?

Open "Computer," right-click on your C: drive and select "Properties," then go to the Tools tab. Click the "Check Now" button under the Error-checking heading, and when it tells you that it will schedule a run for the next time you restart your computer, do so.

Then go do something else for the next 15-30 minutes; it'll take a little while to finish.
I've done that. The main sticking point seems to be at this point is a pigg file which the repair utility says is fine but the update patch says is corrupt.


 

Posted

Was gonna say do a Check Disk as well. There might be a bad spot on the disk.

Looking at the logs it does seem like a barren machine and not much stuff running on it. You also mentioned cleaning that up as well. So it should be even less now.

I will say just because those logs do not show malware it does not mean there isn't malware on the machine. It is just your machine is not showing it. If there was malware and it was running it can fool AV since it is in control of the OS. If you wanted to make sure you would have to pull the drive out and make it a slave on another machine with up to date signatures and run AV against that drive while it is a slave. This way the Malware can't hide since it does not have control over the OS.

Though I agree that its probably not malware.

Have you had the game running on this machine before ? Has it been on the machine for years and all of a sudden its crashing ? Or is this a first time install on the machine.

What if anything have you added to the machine parts wise if anything. Assuming its a Tower.

Is it a laptop or a tower ? Does the video card have a fan ? Is it running ?

I have had video cards over heat cause crazy issues. I have seen bad RAM cause some crazy issues as well.

I would tell you to run spinrite against the drive. Its a good tool to tell you if a drive is going or to recover data from a bad spot. But if the drive is going spinrite for sure will finish the job as it attacks bad sectors from every angle. So it puts the drive through a lot of work. Its 80 bucks. But its a good tool to have for hard drives. I used it a few times with some great success.

Where are you getting the download from ? Are you free to play ? I don't know if free to play have ncsoft account.

If you have a ncsoft account I would download the client from the ncsoft site while logged into your account.


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Posted

Quote:
Originally Posted by plainguy View Post
I have had video cards over heat cause crazy issues. I have seen bad RAM cause some crazy issues as well.
This came to mind last nite...

As for the HDD, I use this to keep tabs on things like temperature, S.M.A.R.T. status, and because it has the capacity to do a (seeming?) deep scan for defective clusters.
http://www.ntfs.com/disk-monitor.htm


 

Posted

Quote:
Originally Posted by WanderingAries View Post
This came to mind last nite...

As for the HDD, I use this to keep tabs on things like temperature, S.M.A.R.T. status, and because it has the capacity to do a (seeming?) deep scan for defective clusters.
http://www.ntfs.com/disk-monitor.htm
We've done scans. The HD is good. Which isn't surprising, as it's just six months old.

I'm doing an OS update, and hope it'll clear up my problem.


 

Posted

Nope. Update didn't help. Short of a complete system wipe, I'm not sure what to do.


 

Posted

You have no idea how immensly frustrating this is. This game worked fine on Thursday and now nothing I do can bring it up. I'm literally grinding my teeth with the frustration. Nothing seems to be wrong with anything, but it still won't work. NOTHING HELPS.


 

Posted

I'd recommend posting a link to this thread in the Gameplay and Technical Issues forum - you will probably get more hits there than here (this is really more a bug report forum for i21 specific stuff.)

The people over there are really helpful too.

Also, have you tried NCSOft.com yet?


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Posted

if you think it your ram you can download memtest for free and run it overnight. if you know a little bit about comps or done upgrades you have more then 2g of ram you can pull out 1/2 and see if the error stops or gets worse. ie pull the bad stick of ram out of the system and see if it runs better.
also check to see if your running anything overclocked ie cpu/ram/video card. you shorten the life of products sometimes when you stress them over there rated speed funny things happen. for your hd run one of the vendors fitness test program to check it. one the last things to check with the pc off and power plug puleld is that the ram and cards and cables are all seated. with age or moving pc you can pop cards and cables.


 

Posted

Quote:
Originally Posted by Rajani Isa View Post
I'd recommend posting a link to this thread in the Gameplay and Technical Issues forum - you will probably get more hits there than here (this is really more a bug report forum for i21 specific stuff.)

The people over there are really helpful too.

Also, have you tried NCSOft.com yet?
Not yet. I'll try there shortly. Note this machine is practically brand new, and the card isn't remotely being pushed to it's limits (it's not overclocked), I haven't even done much past it's default settings.

I had my spouse check the hardware- she builds and designs these things, and she says everything seems to be in working order.


 

Posted

I sent in a report.


 

Posted

A alternate virus scan (Malwarebytes) has flagged something, so maybe I did pick up something bad. I'm hoping that this is the case, if only to know what I need to do to fix it.


 

Posted

I had similar symptoms and it was bad memory (or more specifically the memory socket on my motherboard, i haven't finished fully testing what configurations work without crashing).
If I have 2 sticks of memory in, it crashes. Only CoH and other games (that reach into more memory). I can spend all day just horsing around on the internet and nothing will crash. It also only crashed to desktop and reported corrupt piggs on occasion.

I'm not saying you have the same problem, but it's something to consider since there is an overlap in symptoms. If you find that you also crash when running other games that use more memory, that would be a pretty good indication.

Then if you're using 2 sticks of RAM, just take the 2nd one out, see how that treats you.


It's an easy enough thing to experiment with to rule it out.


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Posted

There's a good (and FREE!) memory tester available on http://www.memtest.org. You'll need to download the software and burn it to a CD, then the next time you reboot your computer, let it boot to the disc and run the diagnostic.

Download link: http://www.memtest.org/download/4.20...+-4.20.iso.zip


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Posted

It looks as if the primary HD may have been tanking. That's oaky, they're cheap and I have others. I dumped the memory just to be on the safe side, though.


 

Posted

Quote:
Originally Posted by Nadazdy View Post
It looks as if the primary HD may have been tanking. That's oaky, they're cheap and I have others. I dumped the memory just to be on the safe side, though.
Oh! Then what we could have been seeing is a dying HDD causing the swap file's R/W functionality going to the tubes when ingame. So in a sense memory management was probably right, just not necessarily the DIMMS. What told you the HDD was tanking btw?

EDIT: Just goes to show that we tend to forget that even brand-spanking-new =/= 100% error free.


 

Posted

Quote:
Originally Posted by WanderingAries View Post
Oh! Then what we could have been seeing is a dying HDD causing the swap file's R/W functionality going to the tubes when ingame. So in a sense memory management was probably right, just not necessarily the DIMMS. What told you the HDD was tanking btw?

EDIT: Just goes to show that we tend to forget that even brand-spanking-new =/= 100% error free.
My spouse did a scan of my machine using a laptop on the network to take a closer look with a utility she had, and it showed that some of the sectors on the drive were bad. Even though it wa really, really minor, it can affect the stability of the OS and software and cause various problems. Fortunately, hard drives are cheap as dirt these days, which is good, since my disabilty income is limited.


 

Posted

Quote:
Originally Posted by Nadazdy View Post
My spouse did a scan of my machine using a laptop on the network to take a closer look with a utility she had, and it showed that some of the sectors on the drive were bad. Even though it wa really, really minor, it can affect the stability of the OS and software and cause various problems. Fortunately, hard drives are cheap as dirt these days, which is good, since my disabilty income is limited.
You mentioned it being a new system, would this be covered under some sort of warranty? Unless by new you mean like a year, then I'd imagine some sort of free-repair/preplacement would be in order.


 

Posted

Quote:
Originally Posted by WanderingAries View Post
You mentioned it being a new system, would this be covered under some sort of warranty? Unless by new you mean like a year, then I'd imagine some sort of free-repair/preplacement would be in order.
Machine isn't off the shelf. We usually build our own unless it's a laptop or something.


 

Posted

The problems continue. I have a brand new hard drive, a complete clean install of everything, top to bottom. Hardware seems to be fine, no problems anywhere. CoH seems to install without a hitch. And and when I go to log in, one of two things happens. The game either crashes before the login, or get to login to a character and the game crashes within moments, giving me this error:

./piggs/stage3g.pigg: Corrupt pig file detected
Read failed for file: texture_library/WORLD/City_Zones/Atlas_Park_makeover/CityHall/AP_CityHall_Dome_01_NS.texture
-1

Your data might be corrupt, please run the patcher and try again.


I run the repair utility, and it doesn't find anything wrong. I'm at a loss what to do anymore.


 

Posted

It looks like it's a drivers issue, but the problem is I can't get the updated drivers to install. The driver version installed right now for my ATI Radeon HD 4600 is version 8.831.2.0. I have the update package (12.1) but nothing I do seems to update it- I've tried uninstalling the old package and drivers first, updating the drivers and so forth, but nothing takes. Any ideas?

Edit: that apparently IS the current drivers. Hmmm.


 

Posted

Try using a driver sweeper. Here are some rough steps:

1) download and install the driver sweeper, but don't run it yet.
2) download and have the new drivers ready, but don't install it yet
3) uninstall the current drivers
4) reboot into Windows safe mode, and don't let the system install any drivers after reboot
5) run the driver sweeper to remove all remnants of old drivers
6) reboot
7) install new drivers.