Game Locking at Contacts
By
LaserJudas,
Posted on: 2011-10-05 18:46 in ALL ACCESS Gameplay Technical Issues Bugs
I had the same issue for all Rogues/Villains that had The Television as a contact. I would crash as soon as contacts tab was opened.
This was on an ATI 5870
For some odd reason, lowering water effects(environment reflections) to the 1st or 2nd setting fixed it for me (starting in safe mode). Rolling ATI drivers back to 10.9 also worked for me then.
Im assuming you're on an ATI card. From memory this was sorted out in a later driver release. (I had this issue back in Dec 2010)
Have you tried updating to the current 11.9 drivers ?
My LotG sold for 65mil and I'm spending it all on hats
Needlepoint and Hobbytex Champion 1984 Blaming others since 2003
I'm actually using a GT 430 now, but I am going to try rolling back to a slightly older driver that I've seen people mentioning. Also, I'm going to attempt lowering the water.
"I see your words..." ~The most menacing thing a forumite could say
Ok, so, I launched in Safe Mode and everything worked fine. I could open and close contact windows, open and close my settings boxes, etc.
When I started in regular mode, and went to drop my settings down out of the advanced, the game stopped responding.
So, I ask: how am I going to get my settings reduced when the game freezes up when I try to lower the settings?
"I see your words..." ~The most menacing thing a forumite could say
Change the graphics settings while Safe Mode is enabled.
While in Safe Mode, the graphics are already set to a reduced rate. They cannot be reduced any further than they already are; however, since those settings cannot be altered, when switching back to non-Safe Mode, the settings revert to where they already were.
Meaning, no change can be affected by me.
See the dilemma?
"I see your words..." ~The most menacing thing a forumite could say
LJ, what Tex is saying is that while you are in Safe Mode, set the graphics options as you want them, click Apply, then quit the game and start in non-Safe Mode. The changes you made in Safe Mode should stick.
My recommendation is always to Start in Safe Mode, make one change, launch in Normal mode. Does it work right? Okay. Start in Safe Mode. Make that first change and another change, launch in Normal mode. Does it work right? Rinse, repeat as necessary. If it gets to a setting that causes it not to work right, go back into Safe Mode and make the changes except for that one. Make it either a less drastic change (From Low to Medium instead of from Low to Very High) or leave it at the reduced setting and try changing a different setting instead.
Yes, that's a lot more steps, but it lets you see exactly which setting is causing your problems. Armed with that knowledge you may be able to find a better solution to the problem or know that it just won't handle that setting.
For example, I leave Ambient Occlusion set to Off since I don't like what it does to my framerates. For a while AO wasn't playing nicely at all with one of the other settings (FSAA I think, could have been AF) and you could select one or the other but selecting both was causing major issues. Even with that fixed AO is still a resource hog, so I'd rather leave it Off and have better framerates.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
So, yeah. Now the game stops responding even in Safe Mode.
"I see your words..." ~The most menacing thing a forumite could say
It would be helpful for you to run coh helper again and post your results.
Doing a quick model search of your HP might have given us a clue.
GeForce 6150SE nForce 430 is the MB chipset. If I recall correctly, this onboard video is very old and is not stable on the more recent Nvidia graphics drivers. I'll have to dig up the forum posts, because I don't recall which drivers you need but I do remember you need a very old driver.
Edit: here we go. seach fu....use 197.45 drivers. Later drivers seem to have issues with CoH.
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
197.45 drivers are not compatible with a GT 430 according to Nvidia.
"I see your words..." ~The most menacing thing a forumite could say
Quote:
He was using an 8400 GS previously, not the onboard video chipset.|
Originally Posted by newchemicals
It would be helpful for you to run coh helper again and post your results.
Doing a quick model search of your HP might have given us a clue. GeForce 6150SE nForce 430 is the MB chipset. If I recall correctly, this onboard video is very old and is not stable on the more recent Nvidia graphics drivers. I'll have to dig up the forum posts, because I don't recall which drivers you need but I do remember you need a very old driver. Edit: here we go. seach fu....use 197.45 drivers. Later drivers seem to have issues with CoH. |
He has the GT 430 now. That card isn't supported with the 197.45 drivers. The oldest drivers I can find for that card are the 260.89 drivers from last October.
Win7 64-bit
But I agree, a new CoH Helper would be appreciated.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Here ya go, Mr TJ:
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at October 6, 2011 18:40 (-04:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
System Manufacturer: HP-Pavilion
System Model: BQ476AA-ABA p6557c
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) II X2 220 Processor (2 CPUs), ~2.8GHz
Memory: 4096MB
.Net Memory Report: 2593MB out of 4094MB available
Page File: 6348MB (1838MB currently in use)
C Drive: (Hitachi HDS721050CLA SCSI Disk Device) 392101MB out of 465628MB (84%) free
D Drive: (Hitachi HDS721050CLA SCSI Disk Device) 1630MB out of 11208MB (14%) free
E Drive: (hp CDDVDW TS-H653R SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GT 430
Manufacturer / Chip: NVIDIA / GeForce GT 430
Video Memory: 2784 MB
Driver Version: 8.17.12.8026
Driver Date: 8/3/2011 7:50:00 AM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5938
Driver Date: 9/15/2009 3:08:00 PM
WMI Information
Motherboard Manufacturer: PEGATRON CORPORATION
Motherboard Model: (empty)
Motherboard Product: NARRA5
Motherboard Version: 5.00
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HPQOEM - 42302e31
BIOS Release: 20100316000000.000000+000
Registry Information for Current User
Resolution: 800x600
3D Resolution: 800x600 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No
Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Crisp
Water Effects: Unknown (2147483647)
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (40)
World Texture Level: Unknown (3)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: Unknown
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)
Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown
Show Advanced Graphics Options: No
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2100.201109290250.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found
"I see your words..." ~The most menacing thing a forumite could say
It looks like that test was run under Safe Mode.
Does that matter?
"I see your words..." ~The most menacing thing a forumite could say
Considering all of the Unknown and Unknonwn (2147483647) entries, I'd say it's possibly not setting the registry entries correctly.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Soooo, what should I do?
"I see your words..." ~The most menacing thing a forumite could say
Is it possible that this issue is a resolution issue?
"I see your words..." ~The most menacing thing a forumite could say
Reinstalled the game client and ran a new Helper.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at October 7, 2011 13:13 (-04:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
System Manufacturer: HP-Pavilion
System Model: BQ476AA-ABA p6557c
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) II X2 220 Processor (2 CPUs), ~2.8GHz
Memory: 4096MB
.Net Memory Report: 2830MB out of 4094MB available
Page File: 6220MB (1966MB currently in use)
C Drive: (Hitachi HDS721050CLA SCSI Disk Device) 391457MB out of 465628MB (84%) free
D Drive: (Hitachi HDS721050CLA SCSI Disk Device) 1630MB out of 11208MB (14%) free
E Drive: (hp CDDVDW TS-H653R SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GT 430
Manufacturer / Chip: NVIDIA / GeForce GT 430
Video Memory: 2784 MB
Driver Version: 8.17.12.8026
Driver Date: 8/3/2011 7:50:00 AM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5938
Driver Date: 9/15/2009 3:08:00 PM
WMI Information
Motherboard Manufacturer: PEGATRON CORPORATION
Motherboard Model: (empty)
Motherboard Product: NARRA5
Motherboard Version: 5.00
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HPQOEM - 42302e31
BIOS Release: 20100316000000.000000+000
Registry Information for Current User
Resolution: 16000x9000
3D Resolution: 16000x9000 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No
Physics Quality: Unknown (31)
Maximum Particles: 500000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Unknown (20)
Water Effects: Unknown (2147483647)
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (30)
World Texture Level: Very High
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: Unknown
Shadows Enabled: No
Shadow Mode: Unknown (2147483647)
Shadow Map Shader: Unknown (2147483647)
Environmental Reflections: Unknonwn (2147483647)
Advanced Occlusion Settings: No
Ambient Occlusion: High performance
Occlusion Strength: Unknonwn (2147483647)
Blur: Unknonwn (2147483647)
Ambient Resolution: Unknonwn (2147483647)
Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown
Show Advanced Graphics Options: No
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2110.201110031805.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found
"I see your words..." ~The most menacing thing a forumite could say
Quote:
Are you really running at 16000x9000?
|
Resolution: 16000x9000 3D Resolution: 16000x9000 (Not using renderscale) |
Quote:
Probably not...|
Originally Posted by Tex
Are you really running at 16000x9000?
|
LaserJudas, have you tried running CoH Helper as Administrator?
(Right click on CoH Helper, and select "Run as Administrator.")
I think that will clear up all of the unknowns and give a better report.
Quote:
I wish! That would be amazing. I am running 1600x900. Dunno why it is registering with the extra 0 on there.
|
Originally Posted by Tex
Are you really running at 16000x9000?
|
"I see your words..." ~The most menacing thing a forumite could say
Ok, here is the Helper run as administrator.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at October 7, 2011 16:05 (-04:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
System Manufacturer: HP-Pavilion
System Model: BQ476AA-ABA p6557c
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: AMD Athlon(tm) II X2 220 Processor (2 CPUs), ~2.8GHz
Memory: 4096MB
.Net Memory Report: 3027MB out of 4094MB available
Page File: 6115MB (2071MB currently in use)
C Drive: (Hitachi HDS721050CLA SCSI Disk Device) 391430MB out of 465628MB (84%) free
D Drive: (Hitachi HDS721050CLA SCSI Disk Device) 1630MB out of 11208MB (14%) free
E Drive: (hp CDDVDW TS-H653R SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GT 430
Manufacturer / Chip: NVIDIA / GeForce GT 430
Video Memory: 2784 MB
Driver Version: 8.17.12.8026
Driver Date: 8/3/2011 7:50:00 AM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5938
Driver Date: 9/15/2009 3:08:00 PM
WMI Information
Motherboard Manufacturer: PEGATRON CORPORATION
Motherboard Model: (empty)
Motherboard Product: NARRA5
Motherboard Version: 5.00
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: HPQOEM - 42302e31
BIOS Release: 20100316000000.000000+000
Registry Information for Current User
Resolution: 16000x9000
3D Resolution: 16000x9000 (Not using renderscale)
Full Screen: No
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No
Physics Quality: Unknown (2147483647)
Maximum Particles: 1000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (2147483647)
Anisotropic Filtering: Unknown (2147483647)
Texture LOD Bias: Crisp
Water Effects: None
Bloom: Unknown (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (40)
World Texture Level: Unknown (2147483647)
Character Texture Level: Unknown (2147483647)
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: Unknown
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Unknonwn (30)
Ambient Resolution: Unknonwn (10)
Gamma Correction: Unknown
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: Unknown
Music Sound Volume: Unknown
Show Advanced Graphics Options: No
Overall Graphics Quality: Unknown
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2110.201110031805.1.0
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found
"I see your words..." ~The most menacing thing a forumite could say
Quote:
Hrmm.... That didn't help.|
Originally Posted by LaserJudas
Ok, here is the Helper run as administrator.
|
My next suggestion is uninstalling and re-installing your graphics drivers.
This outline should give you the details... Although, ignore the part about ATi and Catalyst. That was for another poster. Look for the nVidia stuff (that I am not familiar with so I can't give you better details).
Try not to skip the Driver Sweeper (or your program of choice) steps.
I've already uninstalled, cleaned and re-installed a few times now, but I suppose another go 'round won't hurt.
"I see your words..." ~The most menacing thing a forumite could say
Well, looking over all of the info, something isn't adding up.
Looking over the machine's info over at HP, onboard video is the default option. GT 430 isn't much of an upgrade over a 520 or 8400. 430 GT is a pretty awful card. Since were trying to establish if this thing even works, I would suggest pulling out the video card and running off the onboard graphics. 
Purely for diagnostic purposes of course!
Lets see how it runs on the older drivers I suggested with onboard video. If that fails, I am almost to the point of suggesting backing up all your data and re-installing windows.
Quote:
|
Originally Posted by Texas Justice
He was using an 8400 GS previously, not the onboard video chipset.
He has the GT 430 now. That card isn't supported with the 197.45 drivers. The oldest drivers I can find for that card are the 260.89 drivers from last October. Win7 64-bit But I agree, a new CoH Helper would be appreciated. |
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
3 days ago I was running the game at 1600x900 with all settings maxed with no lag with the 430. Now I can't. Nothing changed on my end.
"I see your words..." ~The most menacing thing a forumite could say
I think I've read something about this, but now I can't find it.
The game freezes up every time I open the contact window.
"I see your words..." ~The most menacing thing a forumite could say