Bug: Pets don't move on Zone-in


Back_Blast

 

Posted

Id did submit this in game, but I don't see a thread for it so I thought I'd ask if anyone else is having the issue.

I have a Thugs/FF Mastermind who worked well through most of Praetoria. When I got the Anti-matter Mission to find the psychic in the funny helmet (Responsibility path), I zoned in and my pets did nothing. It was like the elevator bug from a few issues back. They all responded with their text, but they would not move or attack.

I tried to dismiss them, which resulted in the pets staying in game, but the interface going away. I had to zone out, then back in. When I got back in the mission, my Thugs came out of a building to join me as normal.

The next time it happened was the Save the Reactor mission. Something slightly different happened. I had to leave the mission to dismiss, then enter and re-summon. Entering while the pets were still out there somewhere didn't allow them to move.

Both of these were outdoor instances, and as far as I can recall, they were the only instance Missions I've done on a MM for a while.

The last time it happened was in Steel Canyon. I crossed over and headed for Icon. I thought it was odd that I had no pets in Icon with me when I talked to Serge, but thought I might have just outrun them.

When I went back out on the street, there they were, crowded around the door, watching me get my butt kicked by the ambush. Between sleeps, I managed to get in the formation of them and they still didn't act. I ended up having to summon Gang War to survive. Nothing I could do would let me gain control of them without leaving Steel Canyon, which I didn't actually try since it was late enough I just logged.

Anyone else?


My first short story (detective fiction) came out in Jan-2012. Other stories and books to follow, I hope. Because of "real writing". COH was a big part of that happening.

 

Posted

Long-standing bug that has proven impossible to fix thus-far ever since they allowed MM pets to zone with the MM.

Personally, I suggest 'bind p /releasepets' as a literal panic button that is the only thing that works perfectly when this happens.


 

Posted

Unfortunately what you experienced is nothing all that new and yes it has been reported. Sadly to date the only fix has been a slash command:

/release_pets

type that in and hit enter and all your pets will be dismissed and you can resummon. Now for the bad news.... You never know when this bug will occur and you can do mission after mission with no incident. Then you enter a new mission and move ahead to engage mobs and suddenly wonder... "Why am I taking so much damage and why aren't my minions destroying these things in front of me." If you are lucky you defeat the mob or get just as lucky and RUN to safety to discover all your pets are still at the entrance trapped by whatever invisible field now holds them.

Its a sore point for many of the Masterminds that after so long no attempt has been made to determine and solve the problem other than that lone slash command. Sure it allows you to get you pets moving again but it does nothing to set your mind at ease. You find you need to discipline yourself to check on your minions at the start of every mission to be sure they are following and ready to complete their assigned tasks. Something no other AT has to deal with... A Blaster never has to wonder will my attacks fire when I need them. A Controller doesn't need to test their buffs, debuffs and holds before every encounter.. Those minions make up the majority of your damage and can and do provide an MM with defenses and even healing during combat. They are POWERS just like any other but for some strange reason its perfectly fine to let a situation continue that forces us to leave them at the front door unless we are constantly watching.

Wish I had better news for you but at least now you know its nothing wrong with your computer, PC interface, or whatever... just one small portion of one AT that has been allowed to go unfixed for far too long.


�We�re always the good guys. In D&D, we�re lawful good. In City of Heroes we�re the heroes. In Grand Theft Auto we pay the prostitutes promptly and never hit them with a bat.� � Leonard
�Those women are prostitutes? You said they were raising money for stem cell research!� � Sheldon

 

Posted

What Wicked Wendy said... It is real annoying.

I am already starting to simply summon again inside missions. Especially on trials.


- The Italian Job: The Godfather Returns #1151
Beginner - Encounter a renewed age for the Mook and the Family when Emile Marcone escapes from the Zig!
- Along Came a... Bug!? #528482
Average - A new race of aliens arrives on Earth. And Vanguard has you investigate them!
- The Court of the Blood Countess: The Rise of the Blood Countess #3805
Advanced - Go back in time and witness the birth of a vampire. Follow her to key moments in her life in order to stop her! A story of intrigue, drama and horror! Blood & Violence... not recommend to solo!

 

Posted

Well turds. I play MM's quite often and once the elevator stopped happening in nearly every mission, then the pets all dying when I leveled (or whatever that was) I didn't have a single issue until the other day. That included running a Demon to 50 playing 6 hours every Sunday. I just figured that one was fixed.

Thanks.


My first short story (detective fiction) came out in Jan-2012. Other stories and books to follow, I hope. Because of "real writing". COH was a big part of that happening.

 

Posted

I've had the same problems and I also found it to happen quite often on Lambda trials as well.


Behind The Veiled Mask
Arc# 526759

 

Posted

Quote:
Originally Posted by Tog View Post
I play MM's quite often and once the elevator stopped happening in nearly every mission, then the pets all dying when I leveled (or whatever that was) I didn't have a single issue until the other day. That included running a Demon to 50 playing 6 hours every Sunday. I just figured that one was fixed.

Thanks.
This is one of the things that has made it so difficult for them to track down the cause of the problem and find a fix.

It's very random, and even when it does happen it doesn't always happen after the exact same steps. When you can't reliably duplicate an issue, or sometimes even get it to occur at all, it's rather hard to find the cause and fix it.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Quote:
Originally Posted by Texas Justice View Post
It's very random, and even when it does happen it doesn't always happen after the exact same steps. When you can't reliably duplicate an issue, or sometimes even get it to occur at all, it's rather hard to find the cause and fix it.
Well then. There is good news. This bug is a lot less random now.

Entering, and leaving, a Lambda trial locks my pets near 100% of the time.

Very repeatable.


 

Posted

My suggestion then would be to send a PM to The Television or Alpha Wolf with all of the included steps to reproduce the issue. Be as explicit as possible with every step of the process including, but not limited to, where are you zoning from, where are you zoning to, what team number you are on, are you the team leader, are you the league leader, were the pets summoned in the zone you are in when you enter Lambda or were they summoned in a different zone, etc. The more explicit the steps, the better the chance of finding exact methods of duplicating it and finding a cause for it.

If they can duplicate the issue reliably they can then start trying to find what causes it.

We had a problem a while back that seemed easy for players to experience but it took a certain set of steps to be able to duplicate it and once some players found the steps to reproduce it EVERY TIME, they were able to find the cause and correct it.

At the same time, we had several players insisting that it was easily duplicated using other methods, but even other players couldn't always reproduce it using their steps.

EDIT: Be sure to include information such as "have you been to WW/BM", "have you opened any store interface (origin stores, FP Stores, Ghost Falcon store, RWZ store, etc", "what contact dialogs have you opened", "have you opened the enhancement window, Incarnate powers interface, etc", "have you spoken to a Merit Vendor", "have you spoken to Null the Gull or a Difficulty contact", "have you spoken to a tailor", etc. This may seem like I'm just tossing out arbitrary unrelated items, but surprisingly, one or more of these was the key to resolving the previous bug that was difficult to identify.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.

 

Posted

Quote:
Originally Posted by Texas Justice View Post
My suggestion then would be to send a PM to The Television or Alpha Wolf with all of the included steps to reproduce the issue. Be as explicit as possible with every step of the process including, but not limited to, where are you zoning from, where are you zoning to, what team number you are on, are you the team leader, are you the league leader, were the pets summoned in the zone you are in when you enter Lambda or were they summoned in a different zone, etc. The more explicit the steps, the better the chance of finding exact methods of duplicating it and finding a cause for it.

If they can duplicate the issue reliably they can then start trying to find what causes it.

We had a problem a while back that seemed easy for players to experience but it took a certain set of steps to be able to duplicate it and once some players found the steps to reproduce it EVERY TIME, they were able to find the cause and correct it.

At the same time, we had several players insisting that it was easily duplicated using other methods, but even other players couldn't always reproduce it using their steps.

EDIT: Be sure to include information such as "have you been to WW/BM", "have you opened any store interface (origin stores, FP Stores, Ghost Falcon store, RWZ store, etc", "what contact dialogs have you opened", "have you opened the enhancement window, Incarnate powers interface, etc", "have you spoken to a Merit Vendor", "have you spoken to Null the Gull or a Difficulty contact", "have you spoken to a tailor", etc. This may seem like I'm just tossing out arbitrary unrelated items, but surprisingly, one or more of these was the key to resolving the previous bug that was difficult to identify.

I'm afraid the problem is Tex that I seriously doubt any MM has a clue what causes it. Like I said I can run multiple missions, on teams or solo, and everything is fine and then at some point I realize my minions are now babysitting the front door. Fortunately this has happened to me often enough over the years that I am conditioned to check as soon as I enter and IF they don't follow me I /pet_release and resummon.

As to some common demoninator.. I cant think of one. There is no particular enemy group I face that causes it

There is no particular map type.. I have seen it occur in caves, warehouses, office buildings, even outdoor instnace missions (including the Incarnate trials). Heck I have even had it occur AFTER I left a mission. Level up and hit exit .. head off to the trainer and realize my minions are all still sitting back and the door of the mission i just completed.

It has nothing to do with travel of any sort. I have had it happen when I was on the 5th or 6th mission in the exact same zone so we can't link it to the use of the trains, ferry, Ouro portal or any other means of zoing.

At time it just seems like there is a tiny little gremlin in the server that decides.. "Well that MM has been having way too much fun. Let's lock his pets at the front door." This isn't a new issue to be honest I can;t recall exactly how long it has gone on with no solution short of that slash command. Frankly I am a paying customer, and plan to continue as a VIP,after Freedom starts. IF the tech team needs data on why a particular bug is occurring then maybe someone on TECH TEAM should create a mastermind and play it for a while so they see the bug for themselves. I realize that's probably never going to happen ... the economy isn't good enough to support having someone on staff to just PLAY the game day in day out or they wouldn't need us for BETA testing. But I really have no idea what is making it happen and no idea WHAT to look for as possible reasons for it. Add in the fact that I play the game to have fun and don't keep a note pad and pencil handy so I can LOG everything I do on every character day in and day out. The chances I will remember some small intimate detail that may be causing this to happen are very slim. It just seems unfair somehow that after all this time they seem quite happy with the only fix being.. delete all pets and resummon.


�We�re always the good guys. In D&D, we�re lawful good. In City of Heroes we�re the heroes. In Grand Theft Auto we pay the prostitutes promptly and never hit them with a bat.� � Leonard
�Those women are prostitutes? You said they were raising money for stem cell research!� � Sheldon

 

Posted

Well I can say for my MM, this happens 100% of the time on the Lambda. Don't think I have yet to see it not happen. OTOH, it never happens on the BAF and rarely happens anywhere else. I think I have yet to do a Lambda with him where I didn't have to ditch the pets and resummon.


It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

I had this happen to me yesterday while running an ouroboros flashback set of missions (task force?), to get Alexander Pavlidis to surrender.

When it came time to kill 35 Family, I decided to zone from north indy to bricks then gate to south indy to get to family that was high 20's. The pets just stood at the gate. I released them, resummoned but they didnt resummon.

I decided to run down into the magic store in south indy. Then resummon. Didnt work. They eventually just entered the store and stood there.

I logged off this character, onto another character, on another server, then back. Same unresponsive pets appeared when I relogged back into the magic store, except they were standing by me.

I ended up logging off for about an hour. Then came back and the pets could actually be resummoned.

I didnt know about the slash command mentioned earlier. I usually just click them and hit x. How is this slash command different? Would that have worked for me?


-Largo

Founder of A.G.O.N.Y. Supergroup on Victory
Member of Thought Sanctum VG on Victory
Member of St0rm Batallion SG on Guardian

 

Posted

The slash command is like a master kill switch. So yeah, it would have done the job.


It is known that there are an infinite number of worlds, simply because there is an infinite amount of space for them to be in. However, not every one of them is inhabited. Therefore, there must be a finite number of inhabited worlds. Any finite number divided by infinity is as near to nothing as makes no odds, so the average population of all the planets in the Universe can be said to be zero. From this it follows that the population of the whole Universe is also zero, and that any people you may meet from time to time are merely the products of a deranged imagination.

 

Posted

Thanks. I made a macro button to kill my pets if I need to now


-Largo

Founder of A.G.O.N.Y. Supergroup on Victory
Member of Thought Sanctum VG on Victory
Member of St0rm Batallion SG on Guardian

 

Posted

Quote:
Originally Posted by Wicked_Wendy View Post
As to some common demoninator.. I cant think of one.
That is likely because there isn't any common denominator aside from the act of zoning itself.

For example, me with a Lambda (before I started dismissing pets before entering and leaving):

  • "Clean" Log in. First log in of the day, at least 8 hours since last activity.
  • Travel to RWZ. It isn't limited to RWZ, that is just where I queue up for trials.
  • Join league/summon pets/fully improve pets. Aside from not being able to improve pets without summoning them first, that order doesn't matter. Joining first then summoning, summoning then joining, both lead to a pet lock.
  • Wait to enter Lambda.
  • Watch pets lock up at entrance.
  • /releasepets and resummon and improve
  • Play through Lamda. Success or failure doesn't matter. Both lead to lock.
  • Have pets summoned and improved on exit
  • Watch pets lock up in RWZ.


With a bug that pure, the chances of a player stumbling upon the cause are nearly non existent.

I believe the bug is in the zoning code itself. I know, that is kind of a "well, duh!" statement. But I meant the code itself is the problem. If a developer ever has the time to comb through that code (preferable not the initial author[s] to allow a fresh perspective) looking for typos, grammatical errors, procedural errors, and such I would think the bug could be solved.

I have noticed, possibly unrelated, that if you zone with pets and have the "show pet buff" option on (the little arrow next to the pet window that when clicked on displays all the powers affecting each pet) at least one of the powers - it has been too long, I think it is just Supremacy - get repeatedly stacked upon itself. So, that is a clue that the pet zoning code is a bit "cloodgy." Oh, and this is not directly related to the zone lock. The stacking happens with, and without pet lock.


 

Posted

Quote:
Originally Posted by Wicked_Wendy View Post
I'm afraid the problem is Tex that I seriously doubt any MM has a clue what causes it. Like I said I can run multiple missions, on teams or solo, and everything is fine and then at some point I realize my minions are now babysitting the front door. Fortunately this has happened to me often enough over the years that I am conditioned to check as soon as I enter and IF they don't follow me I /pet_release and resummon.

As to some common demoninator.. I cant think of one. There is no particular enemy group I face that causes it

There is no particular map type.. I have seen it occur in caves, warehouses, office buildings, even outdoor instnace missions (including the Incarnate trials). Heck I have even had it occur AFTER I left a mission. Level up and hit exit .. head off to the trainer and realize my minions are all still sitting back and the door of the mission i just completed.

It has nothing to do with travel of any sort. I have had it happen when I was on the 5th or 6th mission in the exact same zone so we can't link it to the use of the trains, ferry, Ouro portal or any other means of zoing.

At time it just seems like there is a tiny little gremlin in the server that decides.. "Well that MM has been having way too much fun. Let's lock his pets at the front door." This isn't a new issue to be honest I can;t recall exactly how long it has gone on with no solution short of that slash command. Frankly I am a paying customer, and plan to continue as a VIP,after Freedom starts. IF the tech team needs data on why a particular bug is occurring then maybe someone on TECH TEAM should create a mastermind and play it for a while so they see the bug for themselves. I realize that's probably never going to happen ... the economy isn't good enough to support having someone on staff to just PLAY the game day in day out or they wouldn't need us for BETA testing. But I really have no idea what is making it happen and no idea WHAT to look for as possible reasons for it. Add in the fact that I play the game to have fun and don't keep a note pad and pencil handy so I can LOG everything I do on every character day in and day out. The chances I will remember some small intimate detail that may be causing this to happen are very slim. It just seems unfair somehow that after all this time they seem quite happy with the only fix being.. delete all pets and resummon.
I've done a little digging into old notes and it seems like the previous bug I mentioned was people talking in Global channels getting a long random string of characters at the beginning of what they said. It got really frustrating for players and the devs and it seemed like since it happened so much that it HAD to be easy to duplicate. But the devs couldn't duplicate it at all, or if they did it was after seemingly random occurrences and then they couldn't duplicate it again when they tried. One or more of the players finally noticed that it only happened at some point after they had been to WW/BM. If they didn't go to the market, they never got it. If they went to the market they always got it. After sending that information to PS, they were able to duplicate it and find what was causing the problem. IIRC, it was something that SHOULDN'T have had any effect on chat at all. Then they had to figure out how to patch it without breaking something else.

Now, that being said, I know a couple of the QA team at PS personally. I'm fairly sure that at least one of those two plays an MM on a fairly regular basis. I know a few of the others tangentially due to interactions on the Beta server in the past and on the forums. With all of the bug reports that have been sent in I'm also fairly sure that they've had someone trying to reliably duplicate it so that they can find the cause and fix it.

I'm also fairly sure that it frustrates both of the one I know when they can't find the cause of a problem, and I'd guess it frustrates anyone working at PS that has tried to work on this problem.

I'd feel sorry for anyone that had to dig through some of the code for the game and try to make sense of several of the things that are in there. With no documentation. Or cryptic notes like "not sure why this is here, but leave it or X, Y and Z stop working" or "this shouldn't do anything but it has to stay in or A and B stop working" or similar notations.


If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.

Black Pebble is my new hero.