Waiting for Someone To Respond

Hi i've had a problem witha mission now since saturday morning. I have petitioned it as a stuck petition 4 times but i'm still waiting for someone to respond to it. has anyone else had problems with having to wait this long for a problem to be solved on the game.

Are you staying logged on to the character in question? The GMs won't be able to help you properly if you're logged off or on an alt.

for the most time i am staying logged in but even if you are not they usually send an e-mail. i've already checked that my correct e-mail address is connected to the account

What problem are you having with the mission? What mission is it?

(If it's a Praetorian warehouse mission and you can't get through the doors, it's a known issue that's hopefully being worked on.)

Quote:

Originally Posted by Nethergoat it's NEVER too late to pad your /ignore list!

its the aid your powers division team one in praetoria. I understand lots of people are having problems with it but i feel that a 3 day response time is unacceptable

I gave them more details than what i have put in here and i appreciate that 4 petitions won't speed things up but i sent them just incase there was a problem as noone had responded. I have not recieved any correspondence automatic or otherwise

Have you checked your spam folder in your email?

Read my stories!

Who is the contact?
What zone?
What is the level range of the mission?
What -exactly- is the problem you are experiencing?

I couldn't find the mission you are talking about.
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If you didn't get the automatic email response, you might want to check the NCsoft support site, and log into that to see if you got any response there:

https://help.ncsoft.com/

Edit:
Yes, also check your email spam filter.

Edit2:
Unless you are skipping the meaning of these questions, we -might- be able to help, or at least help you pose your support question a bit better.

Triumph: White Succubus: 50 Ill/Emp/PF Snow Globe: 50 Ice/FF/Ice Strobe: 50 PB Shi Otomi: 50 Ninja/Ninjistu/GW Stalker My other characters

Is that the one where you have to lead someone out but the mini map makes it look as if you need to go through a solid wall to get to the tunnel.

If so use the exit from that room opposite to where it looks as if the tunnel is - it loops all the way round - you need to take your charge back to the mission entrance.


Also did you /petition it or /bug it - they go to different departments and only /petition will give a GM response.

When you say you are petitioning it are you using the /petition command or /bug? Just asking because I've seen people say they have petitioned something and then say that they did it by using the /bug command since it was obviously a bug.

Ok i want to explain....
I know the mission i have done it 8 times battling Reese before it was broken....and 5 times with not helping the powers division team.

As to people not being familiar with the mission...wow....must not do preatoria missions much....as you have to really skip stuff if you are playing Loyalist to miss this one.
If you stay Resistance the whole time....which I find their story lines mostly lame....they have some good ones(about 5)...but most of the lines are generic for resistance..

Anywise the Mission is one from the Contact Named Transmuter.(located in Imperial City)

Thats the extreme Loyalist contact or Loyalist for Power Contact if you will.....as in you cant use the contact while you are a Resistance aligned character.(but there is nothing stopping you from starting his story arc turning resistance...and then going back to being a Loyalist later which will allow you to continue his story arc if you started it)

The Mission in question starts off as Simply....Capture Ricochette.....You are told to Capture Ricochette...but first you must beat up Twitcher to Lure Ricochette out.

While you do this you get messages telling you what the rest of your Powers Divison Unit is up to.

After you beat Twitcher.....you are then given an option to Capture Ricochette or to Help your Powers Team Unit as they have gotten into trouble.

If you elect to exit(i.e. go help your team)...Transmuter will send you to go help them.....the mission becomes Aid Your Powers Division Team.(this means once you exit you are told to speak to Transmuter. You are then given a choice of being Ready to go or not)

The Mission at that point is straight forward....you click on differing Powers Team Members until you reach a Dead Warrent....who has a note on him telling you That Reese is back.
(This is an instanced mission by the way, and when i first did the Preatoria Missions it was also a single player only mission originaly, when it went to live server it was no longer a single player only mission)

The broken part is that someone on the developement team in the last few months decided to alter that mission without testing it afterwards.....there is now a panel where a door used to be...a door that led to the final battle with Reese.

That battle is important...because it is the second to last of the Reese Chains you need....to get him to become a good guy and give you an excellent dialogue when you go to Primal Earth.

(Alternately If you had decided to Capture Ricochette you cant get this hapening at all i have tried....but at least its possible to keep Warrent Alive.)

ANywise thats the issue with the mission.

As for Tech Support and GMs latley......i dont know what is up either.

My advice is if you wait long enough and do not get support...call them...they have a phone number...worst case scenario is that you cant becasue the time of day is after their support department or their offices are closed.
But that should get you a fairly fast responce time....

I personaly dont think that they are getting the petitions or messages very fast for some odd reason...and it probably has something to do with the change to email non-sense......i am thinking their system is messed up.