Unexpected Downtime
By
Darkfaith,
Posted on: 2011-04-08 16:46 in ALL ACCESS Gameplay Technical Issues Bugs
Welcome to the world of software. No matter how much testing you do, you'll encounter issues when you roll it out wide scale- that holds true for any software product (hell, a common "joke" in the IT world is to wait to a update to a new Windows release until Service Pack 1 is released... and then a few weeks after that... and that's the bread and butter of a one of the largest companies in the world...).
There will always be issues after a new release, especially one that adds new frameworks/infrastructures.
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
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I think you are totally missing my point, maybe you should try reading this part of my post again|
Originally Posted by Kitsune Knight
Welcome to the world of software. No matter how much testing you do, you'll encounter issues when you roll it out wide scale- that holds true for any software product (hell, a common "joke" in the IT world is to wait to a update to a new Windows release until Service Pack 1 is released... and then a few weeks after that... and that's the bread and butter of a one of the largest companies in the world...).
There will always be issues after a new release, especially one that adds new frameworks/infrastructures. |
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| i know that unexpected down time is, just that, unexpected, but you seriously think that spending 20 mins talking to us and giving out 1 or 2 costume codes is compensation for this? |
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Originally Posted by Identity_EU
I think you are totally missing my point, maybe you should try reading this part of my post again
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I think you missed Kitsune's point which might just be "this isn't the kind of thing you should expect compensation for."
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While I agree with Kitsune and Shagster that they don't 'owe' us anything in compensation for it, knowing our Dev's and how well they treat us...
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whilst i see what your saying, but as i read through his post i see NO relevence in his post as to what your saying|
Originally Posted by Shagster
I think you missed Kitsune's point which might just be "this isn't the kind of thing you should expect compensation for."
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| "this isn't the kind of thing you should expect compensation for." |
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| I know that you brought in the Halloween event for the last big unexpected downtime, which i understand that you didn't have to |
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The SP3 thing is not a pretty amateur bug, it's a pretty understandable oversight. When I've writing apps and building websites I try and test against all current OS/browser versions and as many of the "older" but still in use ones as well - for example, I *still* have to test against IE6, however much I hate it and the amount of extra work it causes me - but I'm not going to waste my time testing against Opera 8, or MacOS 9, or Windows XP SP2 because they're completely unsupported by their developers and have been for quite some time. As it stands, the devs will be having to test against (at least): Windows 7 (x86), Windows 7 (x64), Windows 7 SP1 (x86), Windows 7 SP1 (x64), Windows Vista SP1 (x86), Windows Vista (x64), Windows Vista SP2 (x86), Windows Vista (x64) SP2, Windows XP SP3 and that's assuming that they don't test against Home/Pro/Ultimate as separate entities. Adding in old, unsupported platforms to their testing creates substantial extra cost (time & money) for what should be an almost insignificant proportion of the userbase.|
Originally Posted by Identity_EU
The recent Issue 20 update has been released with severe trial crashes, messed up character slots and a pretty amateur bug with XP SP3,
All this combined with being an EU player has resulted in very little game time for the working EU Player base |
Frankly I've been amazed by the number of people still running XP SP2 and it certainly explains why so many botnets count their membership in the tens of millions these days.
Yes, unplanned downtime is bad, but the devs aren't actually obliged to do anything to compensate us for it (Read your user agreement). In fact, if I were them I'd almost be tempted not to do anything because I know full well that *anything* they try and do by way of compensation is going to make people complain about how it isn't how *they* wanted to be compensated.
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I'm NOT saying they have to compensate us!, Infact I have already said 3 times that I KNOW they don't have to..(Read Previous Posts)| Yes, unplanned downtime is bad, but the devs aren't actually obliged to do anything to compensate us for it (Read your user agreement). In fact, if I were them I'd almost be tempted not to do anything because I know full well that *anything* they try and do by way of compensation is going to make people complain about how it isn't how *they* wanted to be compensated. |
All I am saying is that in recent weeks the downtime is getting ridiculous! and the ways they have chosen to compensate (Although the don't have to) us is for the minority of the player base and not the majority!
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Downtime has NOT been ridiculous, you are exaggerating, over-reacting and sound like an entitled petulant 6 year old that has not gotten a nap.|
Originally Posted by Identity_EU
I'm NOT saying they have to compensate us!, Infact I have already said 3 times that I KNOW they don't have to..(Read Previous Posts)
All I am saying is that in recent weeks the downtime is getting ridiculous! and the ways they have chosen to compensate (Although the don't have to) us is for the minority of the player base and not the majority! |
Is my point clear enough?
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im not saying that the Downtime is rediculous. im saying the unexpected downtime is Getting rediculous, Combined with all the other Bugs which has cause alot of players to be without game time.|
Originally Posted by MajorPrankster
Downtime has NOT been ridiculous, you are exaggerating, over-reacting and sound like an entitled petulant 6 year old that has not gotten a nap.
Is my point clear enough? |
Your post is not constructive nor wanted. In my view, you are just trying to insult and degrade me, which is totally unnecessary when all i am trying to do is voice my opinion which i am entitled to do.
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You insult and degrade the devs, you deserve no better.|
Originally Posted by Identity_EU
im not saying that the Downtime is rediculous. im saying the unexpected downtime is Getting rediculous, Combined with all the other Bugs which has cause alot of players to be without game time.
Your post is not constructive nor wanted. In my view, you are just trying to insult and degrade me, which is totally unnecessary when all i am trying to do is voice my opinion which i am entitled to do. |
You ARE exaggerating and you ARE over-reacting.
I never said you were not allowed to voice your opinion.
I was simply voicing mine as well.
The precious game-time that you feel you and other gamers have lost is a microscopic bit of carbon in a galaxy made of it.
So there have been a few hours out of YEARS of up time. Even if you try and use the 'getting worse' angle, then is been a few hours out of weeks of up-time.
It's quite obvious you have absolutely no clue as to the complexities of a system of this nature, at a technical level nor at a business level.
Your OP is neither constructive nor warranted.
"The side that is unhappy is not the side that the game was intended to make happy, or promised to make happy, or focused on making happy. The side that is unhappy is the side that is unhappy. That's all." - Arcanaville
"Surprised your guys' arteries haven't clogged with all that hatred yet." - Xzero45
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I have never Insulted the Devs.|
Originally Posted by MajorPrankster
You insult and degrade the devs, you deserve no better.
You ARE exaggerating and you ARE over-reacting. I never said you were not allowed to voice your opinion. I was simply voicing mine as well. The precious game-time that you feel you and other gamers have lost is a microscopic bit of carbon in a galaxy made of it. So there have been a few hours out of YEARS of up time. Even if you try and use the 'getting worse' angle, then is been a few hours out of weeks of up-time. It's quite obvious you have absolutely no clue as to the complexities of a system of this nature, at a technical level nor at a business level. Your OP is neither constructive nor warranted. |
I am not over reacting or exaggerating at all, if you was a player suffering alot from these bugs you would be just as annoyed as me.
whilst you did not directly say i wasnt entitled to my opinion you slate me for doing so.
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| you are exaggerating, over-reacting and sound like an entitled petulant 6 year old that has not gotten a nap. |
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| The precious game-time that you feel you and other gamers have lost is a microscopic bit of carbon in a galaxy made of it. |
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| It's quite obvious you have absolutely no clue as to the complexities of a system of this nature, at a technical level nor at a business level. |
You know absolutly nothing about me. and taking personal digs is unacceptable.
I have not slated the system or the devs, i know that sometimes things pop up which is unavoidable,i could say this a few more times if that makes you understand? you are missing my frustration simple because your sole intent of insult and degrading me.
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| Your OP is neither constructive nor warranted. |
I'm sorry Identity, I'm just not sure what the point is you are trying to make. You say you realize that the Devs don't have to do anything. Yet what they do is not good enough, even though they don't have to do anything because some people don't get compensated...
I'm not sure what you want...
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I dont want anything in perticular, im just trying to show how annoyed i am / vent some anger.?
I dont want compensation for anything, i just think it is a harsh that during these downtimes they give 2 or 3 people costumes codes as a kind of 'were sorry' for the downtime, while the rest of the players dont get anything.
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You did so in your OP, IMO. This is why I started posting in the thread.|
Originally Posted by Identity_EU
I have never Insulted the Devs.
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I am not over reacting or exaggerating at all, if you was a player suffering alot from these bugs you would be just as annoyed as me. whilst you did not directly say i wasnt entitled to my opinion you slate me for doing so. Like i said, if you suffered from these bugs you wouldnt be saying this, Especially if you are a working EU player suffering First Hand with these bugs and the downtime is during your prime play time. |
I am reasonable, I have a life and I go enjoy some of it when the game is not available. That is what a reasonable person does.
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| Whilst this may be microscopic to Hardcore Gamer Like yourself, to a casual player like me and many others this is a rather big chunk of game time for people with a life outside of CoH |
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How exactly have you come to this conclusion? You know absolutly nothing about me. and taking personal digs is unacceptable. I have not slated the system or the devs, i know that sometimes things pop up which is unavoidable,i could say this a few more times if that makes you understand? you are missing my frustration simple because your sole intent of insult and degrading me. Well, my Opinion is indeed warranted when I am expeirencing the problems, which is why i made my orignal post. |
Obvious is obvious.
Calling the OP unreasonable, childish and entitled is simply stating the truth, IMO.
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I dont want anything in perticular, im just trying to show how annoyed i am / vent some anger.? I dont want compensation for anything, i just think it is a harsh that during these downtimes they give 2 or 3 people costumes codes as a kind of 'were sorry' for the downtime, while the rest of the players dont get anything. |
You want to rant on these forums, fine. But don't expect everyone to agree with it and for no one to call you out about it. You want it to be public, deal with the consequences.
My opinion is that anyone who would get frustrated enough to make the OP, needs to take the game less seriously.
"The side that is unhappy is not the side that the game was intended to make happy, or promised to make happy, or focused on making happy. The side that is unhappy is the side that is unhappy. That's all." - Arcanaville
"Surprised your guys' arteries haven't clogged with all that hatred yet." - Xzero45
Jeez you are still not getting the point..
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It is NOT just about the Extended Downtime. IT IS about the Extended Downtime COMBINED with the downtime for certain players due to unable to PLAY the game BECAUSE of BUGS!.| A couple of days is a big chunk of time to you? Really? Again, not reasonable. The game will still be here next week, next month and hopefully next year. |
how hard is it for your small sighted mind to see this? i have said about 5 times now.
you obviously do not have the same problems as me.
so you can only see what is going on your end and think, i know just because i dont have it that bad i shall mock and insult people who have it worse then me.
bless you.
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Okay, so maybe you're just trying to rant...but this isn't the place for it. This forum is for players helping other players with technical issues that they're having. A more appropriate place for this (if there is such a thing) would have been General Discussions, with the majority of other rant threads. And, if you're not expecting people to discuss your post in a way that you may not like, then perhaps you might be better served keeping your anger to yourself.
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Originally Posted by Identity_EU
I dont want anything in perticular, im just trying to show how annoyed i am / vent some anger.?
I dont want compensation for anything, i just think it is a harsh that during these downtimes they give 2 or 3 people costumes codes as a kind of 'were sorry' for the downtime, while the rest of the players dont get anything. |
well its a rant about the technical issues so i thought this area fits the post just fine?
It's funny how you keep shifting the "point" of your post.
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Originally Posted by Identity_EU
IT IS about the Extended Downtime COMBINED with the downtime for certain players due to unable to PLAY the game BECAUSE of BUGS!.
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Originally Posted by Identity_EU
well its a rant about the technical issues so i thought this area fits the post just fine?
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Each time someone addresses your "point", you just claim your point was actually someone else, and try to insult them for missing your ever-shifting point.
Edit:@The_Spad_EU, you also forgot to list all the versions of OS X they have to test! I also wouldn't be surprised if they tested each of those OSes with both ATI and nVidia graphics as well (maybe also Intel). Quite frankly, I would have told the people running SP2 to 'upgrade or throw away your computer, you're a danger to the rest of us'
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
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Originally Posted by Kitsune Knight
It's funny how you keep shifting the "point" of your post.
Hey! My first post in this thread is now a PERFECT response! Maybe you should go read that! Each time someone addresses your "point", you just claim your point was actually someone else, and try to insult them for missing your ever-shifting point. |
DO you not see the simularity between the 2?
Bugs are Technical issues...?
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You are not currently having a technical issue that your fellow players can help you fix, nor is the technical issue that you're discussing something specific or current.
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Originally Posted by Identity_EU
well its a rant about the technical issues so i thought this area fits the post just fine?
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Those weren't supposed to be showing a contrast (I had originally started writing the post before you wrote the second quote, and right after I posted that I saw your new post, so added it in).
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Originally Posted by Identity_EU
DO you not see the simularity between the 2?
Bugs are Technical issues...? |
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
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Oh I get the point.|
Originally Posted by Identity_EU
Jeez you are still not getting the point..
It is NOT just about the Extended Downtime. IT IS about the Extended Downtime COMBINED with the downtime for certain players due to unable to PLAY the game BECAUSE of BUGS!. how hard is it for your small sighted mind to see this? i have said about 5 times now. you obviously do not have the same problems as me. so you can only see what is going on your end and think, i know just because i dont have it that bad i shall mock and insult people who have it worse then me. bless you. |
You are putting too much emotional investment into a game and it is not healthy.
If you cannot play, for any reason, then simply find something else to do.
If you are unsatisfied with the product, then stop paying for it.
Ranting here will to nothing but what you see posted in this thread.
"The side that is unhappy is not the side that the game was intended to make happy, or promised to make happy, or focused on making happy. The side that is unhappy is the side that is unhappy. That's all." - Arcanaville
"Surprised your guys' arteries haven't clogged with all that hatred yet." - Xzero45
Locked at OP's request
Now this is a rant also maybe a reality check.
The recent unexpected downtime is starting to get extremely annoying, you are supposed to be professionals and while i know that unexpected down time is, just that, unexpected, but you seriously think that spending 20 mins talking to us and giving out 1 or 2 costume codes is compensation for this?
Now, I know that you brought in the Halloween event for the last big unexpected downtime, which i understand that you didn't have to
but how about something for the non-badgers people? not everyone cares about costumes and badges.
we all pay the same amount of subscription fee and seems that the minority are getting some sort of compensation whilst the majority are sitting around waiting the next downtime occur.
The recent Issue 20 update has been released with severe trial crashes, messed up character slots and a pretty amateur bug with XP SP3,
All this combined with being an EU player has resulted in very little game time for the working EU Player base