I20 and NCsoft Launcher
By
Antoinette,
Posted on: 2011-04-05 07:10 in ALL ACCESS Gameplay Technical Issues Bugs
Any idea what to make of this:
"Error Code: 58 (FileGroupApplicationErrorRollbackNotAttempted):
Errors occurred while applying the patch,
and a rollback was not attempted.
The product is likely in an inconsistent state and should be repaired or reinstalled.
The patch application errors are as follows:
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))"
Repeated attempts to repair produce the same results...I'm dreading reinstalling
Code:
Here's my fun little message in the log:Error Code: 8 (DownloadFileCorruption): Corruption detected in a downloaded file 'C:\Program Files (x86)\City of Heroes\CityOfHeroes_Main_1950.201103080206.1.0To2000.201103302055.1.0.ncpatch'.
Code:
Exception Information Details: ====================================== Exception Type: NC.Patcher.PatcherLibException Message: Corruption detected in downloaded file 'C:\Program Files (x86)\City of Heroes\CityOfHeroes_Main_1950.201103080206.1.0To2000.201103302055.1.0.ncpatch'. Make sure the hash and length of the file was set properly on the patch server. Data: System.Collections.ListDictionaryInternal TargetSite: NULL HelpLink: NULL Source: NULL
Code:
2011-04-05 20:44:51.8047 : 8 : Info : FileVerifier: FAIL: Length matches, but the hash does not. Expected Hash = 1FD4AB360EAFEE94224CD502FC9612C0, Actual hash = 14096F073FC49139061DE250121D484E 2011-04-05 20:44:51.8057 : 8 : Info : Patcher: EndOp: Examining downloaded file: CityOfHeroes_Main_1950.201103080206.1.0To2000.201103302055.1.0.ncpatch : () : 100%
Code:
2011-04-05 20:46:51.6766 : 8 : Info : FileVerifier: FAIL: Length matches, but the hash does not. Expected Hash = 1FD4AB360EAFEE94224CD502FC9612C0, Actual hash = C30ACE4E07239DFA890385F12248F380 2011-04-05 20:46:51.6776 : 8 : Info : Patcher: EndOp: Examining downloaded file: CityOfHeroes_Main_1950.201103080206.1.0To2000.201103302055.1.0.ncpatch : () : 100%
Virus scanning is off at the moment, which I'm not comfortable with.
Repairing seems to work a bit better now than before.
Still @Shadow Kitty
"I became Archvillain before Statesman nerfed himself!"
Quote:
Is this over a wireless or wired connection?
|
Originally Posted by Shadow_Kitty
...so for some reason, the patcher downloaded the same file twice, same length, but got different hashes both times and different from what's expected. Virus scanning is off at the moment, which I'm not comfortable with. Repairing seems to work a bit better now than before. |
Sounds like the patch server might be having problems serving files.. There's probably a LOT of folks trying to patch now.
Best I can suggest is to keep trying... Not helpful I know, but it DOES work...
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
Quote:
Wired, 100 Mbit.
|
Originally Posted by Faegula
Is this over a wireless or wired connection?
|
Still @Shadow Kitty
"I became Archvillain before Statesman nerfed himself!"
If you really don't want to use the launcher then you can launch the game with:
Code:
(for the EU version at least - I think for the US you can just omit the -setlocale, might also be a different auth server) and you'll be fine for the time being.-launcher -setlocale 1033 -auth 64.25.36.15
Are NCSoft planning to update the Steam version to use the launcher? Because otherwise they're going to have a lot of very confused users on their hands when they can't login any more.
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Vista or 7? Sounds like you might need to run it As An Administrator.
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Originally Posted by revkip
Any idea what to make of this:
"Error Code: 58 (FileGroupApplicationErrorRollbackNotAttempted): Errors occurred while applying the patch, and a rollback was not attempted. The product is likely in an inconsistent state and should be repaired or reinstalled. The patch application errors are as follows: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))" Repeated attempts to repair produce the same results...I'm dreading reinstalling |
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In so far as it's the product they're currently selling, you can.|
Originally Posted by FloatingFatMan
If they're not going to update, then they're not fellow players any more. That's a choice they're making. You can't expect the devs to continue to support obsolete OS's forever.
|
CoX retail is marked as being compatable, among other OS', with windows XP(Refer to:
clearly marked system requirements on GR retail package). Not XP sp3, not "for as long
as we feel like it, subject to write you out without notice", but XP. A reasonable person
making a purchase decision, would read that as "As long as you have windows XP, and
the other listed system requirements are met, you can use this product."
Now, if that changes on the next retail box, that's another thing, but that's what they're
marketing right now. A person buying the product, should expect to be able to play it
if they meet the listed requirements.
As mentioned before by others, this sort of nasty jack-in-the-box surprise is the sort of
thing I'd expect acknowledged and hotfixed before long though. As many complaints about
the state of the game I've had lately, I don't honestly believe they intended to cut
off players who've been able to play just fine all this time.
I'm going to echo what other people are saying.
If you use obsolete equipment to run constantly evolving and updating software, you're going to run into problems eventually. That's life.
People that own 1920's antique cars don't get upset when they walk into AutoZone and can't get the part they want- they want to own an antique, they're going to have to struggle to make repairs or upgrades.
The same applies to computers. Except of course, the timescale is a little different.
You're running an OS version that's so old, the manufacturer doesn't even support it anymore. That should be a hint that it's time to upgrade to something else. Anything else. Vista and Windows 7 come to mine. Or if you don't like M$, Mac OS, hell even Linux with a Windows virtual machine or something.
If at first you don't succeed...
... try and try and try and try and try and try and try again for about two hours.
<voice="flynn">And then... one day... I got in!</voice>
Still @Shadow Kitty
"I became Archvillain before Statesman nerfed himself!"
Quote:
Did you do anything different? I've been bashing my head against this bug all afternoon.
|
Originally Posted by Shadow_Kitty
If at first you don't succeed...
... try and try and try and try and try and try and try again for about two hours. <voice="flynn">And then... one day... I got in!</voice> |
Quote:
Several of US can't update. For me it causes me to wipe my OS to resume use of the PC. It's not like it's a giant super-cool system they added to the game making it obsolete either. It's a stupid processor speed snoop. The game ran fine without that kernell32.dll being looked for yesterday. I don't see why it's so important they throw so many players out the door with it today. If they add OS specific code, that has a purpose to an in-game feature, then, maybe, it would be understandable. But doing it for the sake of doing it is dumb.|
Originally Posted by FloatingFatMan
If they're not going to update, then they're not fellow players any more. That's a choice they're making. You can't expect the devs to continue to support obsolete OS's forever.
|
Buying an entire new PC, which is budget-wise impossible for me, to continue playing a $15/month game is crazy. But I've been here 3 years, and not really ready to walk away yet. They shouldn't be making the choice for me.
10 50's To Date! Check out Titan Sentinel; it got my CoH presence synced online
Dev Post on this thread about the same issue:
http://boards.cityofheroes.com/showp...20&postcount=6
Quote:
Multiple times? eek!!|
Originally Posted by Faegula
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Well, I'm getting this.
Access to the path 'C:\Program Files (x86)\NCsoft\City of Heroes\cityofheroes.exe' is denied.
Brand spankin new comp on windows 7. That's the new fangled one right?
Using NC Soft's own updater... not the old one. Which I don't even know where that went to... this one seemed to replace it when I downloaded it. So I don't know how I'm gonna run it to skip the new one, as that dev's final statement suggests.
So I've been a good little customer and I'm likely gonna have to wait all night for a total reinstall if it wil leven do that for me.... Joy.... (sarcasm mode on) ;p
Sigh.
**EDIT: Over 25 repair attempts later... Found an old disk with the ancient updater. I hope I'm running the right thing. It seems to be doing stuff. Fingers crossed.
Quote:
It's not a speed snoop. It polls information on multi-threading/multi-core so that the game can take advantage of those. And yes, it is a call that MS could have probably patched compatible with SP2, but they didn't, because they tend to stop supporting service packs a couple years after the next one launches.
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Originally Posted by Psychic Guardian
Several of US can't update. For me it causes me to wipe my OS to resume use of the PC. It's not like it's a giant super-cool system they added to the game making it obsolete either. It's a stupid processor speed snoop.
|
Quote:
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Originally Posted by Back Alley Brawler
Did you just use "casual gamer" and "purpled-out warshade" in the same sentence?
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Quote:
Nothing different. Well, I went to the kitchen to snatch a mousie for late night snack while patching the last file after about two hours of attempts, and when I got back, the last file was finally patched.|
Originally Posted by Yoru-Hime
Did you do anything different? I've been bashing my head against this bug all afternoon.
|
...but up until that point, I had to repair, repair, repair, repair, and repair. I had some progress in that time: first it was the 34th last file that failed (texWorld.pigg, I think), then 31st last file (sound.pigg), and so on and so on. Each time it halted on a particular file, I had to do at least half a dozen attempts.
Occasionally I tried to exit the launcher and start it again, at which point it tried the regular patch twice (and failed twice) and then it was repair again. I doubt it made any difference except wasting time on failed patch attempts.
I tried to fire up the legacy updater, but it failed to rename the new updater to CoHUpdaterEU.prv, since it wanted to update itself.
I also tried to manually remove the .pigg that was said to be broken, but that didn't affect anything - the updater downloaded a new corrupted version that I still had to repair and repair and repair.
I also tried removing the checksum file and patch files, but as far as I could see, nothing happened.
However, I don't think that any of these did anything. I think it was just perseverance and two hours of try and try and try and try and try again.
In the log, it appears that I receive the correct number of bytes, but the hash* of the downloaded file does not match the expected hash, and the hash was different each time. So I have a suspicion that whatever I receive is corrupted in some random way. Whether it is the server, the updater or the internet in between that corrupts the file, I can't tell.
*a hash is a kind of a fingerprint of a file, and often used to tell whether a file's integrity is compromised. If something is changed, no matter how small, generates a different hash. So if a server gets a nervous breakdown from the strain and sends out a number of packets of 1024 bytes of 0s while crying for mommy, instead of the packets of 1024 bytes of cool TF art, you would receive the exact number of bytes, but the hash would differ. That way, you would know that something went wrong.
Still @Shadow Kitty
"I became Archvillain before Statesman nerfed himself!"
Quote:
If you're running 64-bit Windows 7 you'll get this issue with or without the old updater. The fix is to copy the updater + cityofheroes.exe to your desktop or other temporary location, run the updater from there, allow it to do its stuff and then you can go back to running it as normal.|
Originally Posted by RogueDemonhunter
Multiple times? eek!!
Well, I'm getting this. Access to the path 'C:\Program Files (x86)\NCsoft\City of Heroes\cityofheroes.exe' is denied. Brand spankin new comp on windows 7. That's the new fangled one right? Using NC Soft's own updater... not the old one. Which I don't even know where that went to... this one seemed to replace it when I downloaded it. So I don't know how I'm gonna run it to skip the new one, as that dev's final statement suggests. So I've been a good little customer and I'm likely gonna have to wait all night for a total reinstall if it wil leven do that for me.... Joy.... (sarcasm mode on) ;p Sigh. **EDIT: Over 25 repair attempts later... Found an old disk with the ancient updater. I hope I'm running the right thing. It seems to be doing stuff. Fingers crossed. |
Not sure why it happens, it's not a UAC issue or inherently a permissions issue; it looks like something to do with how the updater/windows is locking files.
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Well whoopie-doo for you. Not the experience I, or anyone else I've talked to had. Oh, wait, that's not true. A friend of mine did patch in a few mins but he was still running the old updater. Everyone I've talked to using the new updater struggled.|
Originally Posted by FloatingFatMan
I get completely the opposite. The NC Launcher can max out my 50mbit line, and patching is a hell of a lot faster. I20 was downloaded and patched in less than a minute.
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I suspect the reason why yours was so fast was due to it being pre-downloaded through background activity and I suppose I could leave the NCsoft launcher running in the background permanently so I can do background downloads too. But you know what? I don't want to. I liked the old (and in my opinion, clearly superior) updater to the new, inferior, model. I really, really wish I'd not bothered changing updaters it and to anyone still using the old updater I'd recommend you stick with it until it fails from lack of support. No sense trading in a Porsche for a Model T.
You'd be wrong then. No background downloading here, I don't allow the launcher to run in the background. All 313MB was downloaded and patched in under a minute. Maybe it's your ISP, because it isn't the launcher.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
I have 2 machines, one patched fine with 64 bit windows 7, the other got the error, and I had to removed COx and reinstall with the old loader, it also had 64 bit windows 7 pro.
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Well my ISP is pretty poor (BT) as I live out in the countryside and so the absolute best speed I can get given wiring and distance from the exchange is 2Mb and we never actually see that good a connection. However the download speed I had using the new loader was about 115Kb/s which is approximately 1/10 of the speed I had with the previous loader. It was using less than 1% of my available bandwidth (and nothing else was using that bandwidth).|
Originally Posted by FloatingFatMan
You'd be wrong then. No background downloading here, I don't allow the launcher to run in the background. All 313MB was downloaded and patched in under a minute. Maybe it's your ISP, because it isn't the launcher.
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As for the speed you got, all downloaded and applied in less than 1 min. Assuming 5 seconds to apply the download then you were downloading at better than 5.7 M a second. You'll forgive me if I find that laughable.
Quote:
Assuming sufficient bandwidth at the patchserver end, 5.7Mb/s is only 45.6Mbit/s and thus easily achievable on a 50Mbit/s cable connection.
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Originally Posted by Hostile_Takeover
As for the speed you got, all downloaded and applied in less than 1 min. Assuming 5 seconds to apply the download then you were downloading at better than 5.7 M a second. You'll forgive me if I find that laughable.
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...CoH and WoW were released the same year within roughly 7 months of eachother. Their development periods then were running in parallel. While the graphics superiority of WoW over CoH is another topic entirely (highly debatable). Each game has shared it's own history of bug issues. EVERY online game has these problems, or might I point you in the direction of the WoW forums? |
Originally Posted by Megalopolis
World of Warcraft- a much newer Game, runs just fine on SP1.
i fail to see how the launcher for a much newer ( and might i add more code - complex and graphically superior) Game can use a launcher SP1 friendly , while CoH " demands" per some posters here, a feature only offered in SP3. i doubt it to those who think " newer is better" , i guess you are choosing to overlook the Vista fiasco i wouldnt trade 1 copy of XP for 10 of the bug riddled and disastrous Vista. my point is this- the game worked fine yesterday- it wont run today.i dont need the headache.i still say if it aint broke , dont fix it , the object when offering a service is to design it to where it is available to the widest possible audience, as painlessly as possible. this is like being refused an oil - change on your 2004 model, you need to "upgrade to the 2011 model" since your car is no longer warranty supported. if i'm paying for the oil change... oh well, you get the point - all i'm sayin is this was needlessly created hassle,and we are not amused. |
People need to understand that a game developer can only anticipate so much because everyone uses different hardware then different drivers then different operating systems then different service packs then different security updates then different software (anti-virus, malware, etc...etc..)....see what I'm getting at? At some point the chain breaks and sadly the fault may be on our end or the fault may be on their end. The problem in coming to a solution is figuring out what is at the root of the issues. Our systems or their code. A continuous cycle at best but one that probably will never change. We want to play NOW.....patience is a virtue.
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Actually, VirginMedia's speed capping is a bit stuffed atm... I regularly hit over 70Mbit/s on downloads. |
Originally Posted by The_Spad_EU
Assuming sufficient bandwidth at the patchserver end, 5.7Mb/s is only 45.6Mbit/s and thus easily achievable on a 50Mbit/s cable connection.
|
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
again, realize that not everyone can or wants to upgrade to SP3 and these type of high horse comments don't help. you're just alienating your fellow, subscription paying players.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.