Bugs: NCsoft Launcher

Multiple downloads don't "pause" when you close the NC Launcher. Yesterday, I started downloading the three US clients (Live, Test, Beta), I was at about 50% in each download. This morning, when I restarted my computer, only the Beta download started from where it left, the other two restarted from the beginning.

Edit : Strange, my connection crashed, so I restarted the NC Launcher, and all my downloads restarted as where they stopped yesterday, even though two of them restarted from the beginning a few minutes ago.

If you allow the launcher to run in the taskbar when "closed/minimized" then it will still keep on downloading patches.

The other two, it *appears* that it might have quickly checked what it had (ie assumed nothing), then realised that something was there and carried on. Similar to how some download software with autoresume works.

We've seen people get caught in a perpetual installation loop if their registries had more than one installation pointing to the same directory. This happened cause a lot of folk just switch their -test shortcut to -beta rather than create a new installation.

The Launcher should look to make sure multiple installs don't point to the same directory and at least warn the user. It should be smart enough to not get caught in a perpetual installation loop because of it.

No more forcing me to use Internet Explorer! YAY!!

I've been waiting years for that piece of trash to be dropped. I don't know for sure if it is entirely dropped out of the launcher but it makes me feel good that I can click a link and it go to my default browser.

dont know if any one else has run into this one but for some reason it trys to patch the test server (I initiate it) and I get this error every time...

Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

it patched live and beta perfectly fine though

thoughts?

Selecting my US city of heroes install and clicking for server status directs me to EU server status (probably because I'm in the UK). Might want to lock that to the region the account's for rather than location.

The 'official' way to get technical support for NCsoft Launcher problems is to fill out a support ticket.

https://help.ncsoft.com/app/answers/detail/a_id/4654

We can also better track open issues and make sure your NCsoft Launcher problems get resolved ASAP.

I'm trying to launch City of heroes beta from the NCSoft launcher and keep getting the following message:

When I leave the Launcher running in the background, all of my access to NCsoft related "things" goes into incredibly-slow-mode.

Launching the game is typically OK (it's all stored on my computer after all), but logging in typically fails with a "cannot connect to DB" error; if I can actually log in, there is horrendous lag/latency (and sometimes both at once); attempting to access NCsoft websites (cityofheroes.com, ncsoft.com, etc) typically ends in "took too long to respond" error messages.

*AS SOON* as I end the Launcher process, everything goes back to normal *IMMEDIATELY*.

Quote:

Originally Posted by Dispari I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.

You just need to do a repair (right click on COH TEST and select "Repair (Check Consistency)".

Going via the ticket method is more "regimented" in that they do have a list of stuff to go through before they can get to the nitty gritty (once you actually complete the 1st couple of stages for them getting all the info that they need).

Once they have done that, its more of a checklist of stuff to check through instead of taking a random stab in the dark right away (unfortunately its procedure)

On the flip side, although the forums have a method of sorts (ie coxhelper/dxdiag logs), we are more inclined to throw out the "oddball" answers.

ALSO, we (the forums) tend to have a far far wider range of experiance so that rare intermittent bug (that the help desk doesnt know how to solve) we MIGHT know how to solve just by pure numbers of people hitting a problem.

Oh, if its on the forums and your PC blows up, you cannot blame NCsoft....

Paragon/NCsoft also like you to use the ticket service, because it actually helps add to their knowledge base. Here, they have a LOT of different forums to trawl through (believe it or not, not everyone posts their tech issues inside this forum).

I don't have access to any "helpdesk ticket/database system" other than what's in my head

Oh I know about 'procedure' for helpdesk and all that (it's my job! )....


But you'd think that after collecting the game advisor log they'd say, "hmm, x and y work so it's most likely just something with the test server....try verifying it..."

*shrugs*

Usually I get great support so not really complaining so much :P