City of Heroes: Live Forum Archive

How long does it take to get a GM?

bpphantom

By bpphantom,
Posted on: 2011-02-18 23:38 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

At least three and a half hours apparently. Still waiting at 0130 after submitting a petition at 2230 yesterday. I did get a reply from GM Sven that it was escalated to Senior Customer Service Rep. I've updated the ticket twice since then. No replies. Team of 8 is down to a team of 4. Three of us have submitted petitions on the issue and two received the message I mentioned above. So apparently Sven is working tonight, but can't do anything about the issue.

Pushing towards 81 months and this is the first time I've found that NCSoft support is sorely lacking.

@bpphantom
The Defenders of Paragon
KGB Special Section 8

 

Posted

Over 10 hours now.

@bpphantom
The Defenders of Paragon
KGB Special Section 8

 

Posted

Issues that are escalationed to senior support staff aren't usually taken care of on weekends, unfortunately, because senior support staff tend to only be available during business hours Monday through Friday. You probably won't hear anything from them until Monday morning, from my experience.


 

Posted

How long does it take to get a GM?

Depends on a lot of things.

For starters, it depends on how concise your particular issue is. If you get stuck in a mission, simply do:

/petition

choose: stuck

For title put the mission name and stuck, such as:

Quote:
Stuck in Annihilate the Portal Corp Lab.
Then, in the body of the message, put the contact, mission title, and subtitle, such as:
Quote:
Contact: Tip.
Mission: Annihilate the Portal Corp Lab.
Sub-Mission: Defeat the Thystle Assault.
If you do a long winded story petition, the GM's aren't likely to look at it.

If you do a rude or ugly petition, the GM's are not going to look at it.

If you ARE rude or ugly to a GM, they will make a note on your account, and they will move you to the bottom of the priority pile.

Lastly, be patient. If the servers are really loaded up on a weekend, it's very possible that you'll have a long wait ahead of you.

 

Posted

I have needed help in a mission about four times in all the time I have been playing..I don't think I ever waited more than 15 minutes.

�Many things worth doing in the world had been declared impossible before they were done.�

 

Posted

I remember waiting 6 hours once, in a TF. I also remember being promised by the GM to get full reward for said TF...none of which I ever saw. That was 3 years ago :P



We'll see....