A video driver has crashed and recovered
By
angelo55,
Posted on: 2011-02-02 15:09 in ALL ACCESS Gameplay Technical Issues Bugs
What you are describing sounds exactly like the "your driver is stuck in an infinite loop and had to be reset" error I was getting with the higher versions after clicking on Contact windows or navigating Ouro crystals.
I'd guess your friend is using an ATI card with a driver version that is newer than 10.9, in which case they could roll back to 10.9 to possibly fix the issue.
Please post the results of CoH_Helper from his laptop, and we can know for sure what your friend has installed and provide more information if necessary.
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at February 2, 2011 19:06 (-05:00)
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
System Manufacturer: Alienware
System Model: m15x
BIOS: PhoenixBIOS 4.0 Release 6.1
Central Processor: Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz (2 CPUs), ~2.5GHz
Memory: 3070MB
.Net Memory Report: 1923MB out of 3069MB available
Page File: 4587MB (1752MB currently in use)
C Drive: (ST9160823ASG) 46598MB out of 143829MB (32%) free
D Drive: (MATSHITA BD-MLT UJ-220S ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Generic PnP Monitor
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 8800M GTX
Manufacturer / Chip: NVIDIA / GeForce 8800M GTX
Video Memory: 1779 MB
Driver Version: 7.15.0011.7967
Driver Date: 3/6/2009 10:52:00 AM
Driver Language: English
Sound Device Description: Speakers (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5485
Driver Date: 9/19/2007 5:11:48 PM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHDA.sys
Driver Version: 6.00.0001.5485
Driver Date: 9/19/2007 5:11:48 PM
Sound Device Description: Speakers (Bluetooth Hands-free Audio)
Driver File: {0.0.0.00000000}.{a7c5403c-d462-4c9e-aee1-a50d3e4712d5}
Driver Version:
Driver Date: 1/1/0001 12:00:00 AM
WMI Information
Motherboard Manufacturer: Alienware
Motherboard Model: (empty)
Motherboard Product: m15x
Motherboard Version: Not Applicable
BIOS Manufacturer: Quanta
BIOS Name: PhoenixBIOS 4.0 Release 6.1
BIOS Version: ALWARE - 6040000
BIOS Release: 20080620000000.000000+000
Registry Information for Current User
Resolution: 1914x1169
3D Resolution: 1276x779 (Using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: 2x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (5)
World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.595
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.000
Music Sound Volume: 0.000
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.250
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 708125 bytes/second
Current Game Version: 1950.201101250108.0
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Ok Here's the readout for you. I'll look into the ATI card thing but I'm pretty sure it's running a Nvidia
Quote:
I am also crashing from the game, and it's been happening a lot since I18. And I have a Nvidia 285 GTX graphics card.
|
Originally Posted by Master-Blade
I'd guess your friend is using an ATI card with a driver version that is newer than 10.9, in which case they could roll back to 10.9 to possibly fix the issue.
|
Ice_Storm, might want to start with updating those drivers.
We'll see....
Quote:
Flame. How in the world do you update your drivers? Me and my roommate both are constantly C***blocked when we try to update.|
Originally Posted by Flameshot
Ice_Storm, might want to start with updating those drivers.
|
If I go to the website and download a driver then tell it to install, the program tells me I either A) grabbed the wrong driver or B) am trying to install a driver that's no good for my card.
If I try to use the Microsoft tool to search for no drivers it tells me that I'm up to date....as you and I can both see from that readout there's no way that no one's developed drivers in 2+ years.
So what do you do when you update your driver?
Quote:
I realize some NVidia users have also had issues, but I took a shot in the dark with a known issue and provided a known fix for it, then asked for more information. That information has now been provided and it turns out they are running NVidia instead as well. That's unfortunate, as I don't know which specific driver version for NVidia may fix it. I'm sorry.|
Originally Posted by Mageman
I am also crashing from the game, and it's been happening a lot since I18. And I have a Nvidia 285 GTX graphics card.
|
Quote:
|
Originally Posted by Ice_Storm
How in the world do you update your drivers?
If I go to the website and download a driver then tell it to install, the program tells me I either A) grabbed the wrong driver or B) am trying to install a driver that's no good for my card. So what do you do when you update your driver? |
This should be the driver you need:
NVidia GeForce 8800M GTX for Windows Vista (32-bit)
As for whether or not the newest version fixes the problem or not.. I don't know.
Quote:
That's generally because it's a notebook. You can try the manufacturer of your notebook for the latest drivers, or you'll have to use a third party for newer drivers. There are a few places that repackage the latest drivers so notebook users can bypass the silly manufacturer defaults. I haven't had a notebook in quite a while so can't remember off the top of my head, but a Google search will help you out, or someone might chime in |
Originally Posted by Ice_Storm
Flame. How in the world do you update your drivers? Me and my roommate both are constantly C***blocked when we try to update.
If I go to the website and download a driver then tell it to install, the program tells me I either A) grabbed the wrong driver or B) am trying to install a driver that's no good for my card. If I try to use the Microsoft tool to search for no drivers it tells me that I'm up to date....as you and I can both see from that readout there's no way that no one's developed drivers in 2+ years. So what do you do when you update your driver? |
Edit: You can try here. Try out the ones Master-Blade posted first, as they're from nVidia. But if they don't work try the other I posted. Although lately GPU manufacturers are pushing more and more towards supporting notebook GPU's with their newer drivers, some notebook manufacturers still bork up the INF files so you can't install directly from nVidia or AMD. It's one of the silliest faux-pas I've ever come across, but up until recently apparently no one cared.
We'll see....
Quote:
This is the exact problem Im having tonight, just after the servers came back online, after the emergancy patch.
|
Originally Posted by Master-Blade
What you are describing sounds exactly like the "your driver is stuck in an infinite loop and had to be reset" error I was getting with the higher versions after clicking on Contact windows or navigating Ouro crystals.
|
I have had these issues as well...tried lots of things but nothing really seemed to work well.
Although with the latest patch (the one from 1-2 weeks ago not the 19.5 patch) seemed to help me....looks like it passed on to others though 
Leader of The LEGION/Fallen LEGION on the Liberty server!
SSBB FC: 2062-8881-3944
MKW FC: 4167-4891-5991
Quote:
Another common cause of this message is overheating. Hows the room and ventalation?
|
Originally Posted by Ice_Storm
Hey there awesome people who are better with computers than me!
I need some help on behalf of my roommate. He plays Coh on his laptop and frequently gets the error message "A video driver has crashed and recovered" as the screen goes black and then he gets kicked from the game. This is getting very annoying and we would like to fix it. I can give you any specs that you might need later tonight when I'm home but until then, are there any general solutions that we may be able to try? We have tried updating the driver several times but windows won't accept any driver we find always saying that the driver it currently has is better. We also tried deleting the driver and then rebooting and letting it install a driver on its own but this actually seemed to make the issue worse. He's tried running the game in safe mode and it STILL crashed. Thanks in advance for any help you can provide. -Ice_Storm |
Quote:
I'm almost 100% certain that this is NOT the problem. The laptop always has a chill pad underneath it going strong and is never in a cramped position. Also, the laptop is never really hot or anything when this problem occurs.|
Originally Posted by _Zep_
Another common cause of this message is overheating. Hows the room and ventalation?
|
As for the drivers. We tried to install the Nvidia drivers on the site that Blade suggested. The install seemed to go alright but after the reboot a Black Dos window comes up and started listing off errors. I believe it said something about the LDLL or something like that? After the window runs through several lines of texts we get an error message saying that the drivers are incompatible and have been disabled.
Could this possibly be because it's an Alienware laptop and has some other things such as Lights on the laptop. Would it require special drivers so that they're able to recognize these extra things and run them??
Thanks again for any help,
-Ice_Storm
Well what do you know...I spoke to soon
Ever since this new patch (the one to fix the lvl shift alpha incarnate bug) I have had frame rate issues. Today while playing I got into an STF and while waiting for the team to fill up I alt-tab'ed out to watch some youtube video that someone sent me in an email....
Low and behold, the video stopped working/displaying (audio was still going) so at first I thought it was some weird editing by the youtube movie/creator but...it wasn't....
Ctrl+Alt+Del two times before it finally responded and behold it was the "driver stopped responding and has recovered." Windows 7 error message that came up.
Had to re-log into CoH....and now having more frame rate issues again
Leader of The LEGION/Fallen LEGION on the Liberty server!
SSBB FC: 2062-8881-3944
MKW FC: 4167-4891-5991
Quote:
|
Originally Posted by Energizing_Ion
Well what do you know...I spoke to soon
Ever since this new patch (the one to fix the lvl shift alpha incarnate bug) I have had frame rate issues. Today while playing I got into an STF and while waiting for the team to fill up I alt-tab'ed out to watch some youtube video that someone sent me in an email.... Low and behold, the video stopped working/displaying (audio was still going) so at first I thought it was some weird editing by the youtube movie/creator but...it wasn't.... Ctrl+Alt+Del two times before it finally responded and behold it was the "driver stopped responding and has recovered." Windows 7 error message that came up. Had to re-log into CoH....and now having more frame rate issues again |
Modern video cards will slow down the clock rate if they are to hot to try and cool down.
Also try turning off everything in the system tray, all other programs etc before playing.
Is it nvidia? If so go to the nvidia control panel and make sure your set to single display performance mode.
Also sounds like you might be running generic windows drivers now instead of nvida ones.
have you tried a clean driver install? The new nvidia driver package gives you the option under custom.
I may have figured out a solution!! Just did it on my buddy's computer and did a small test run on two missions and it seemed to work. We'll be trying to test it for a good hour or two later to see if it really works. anyways, for anyone else having the problem here's what I did.
http://www.microsoft.com/whdc/device...m_timeout.mspx
This told me to change my registry setting so that the computer wouldn't reboot my display driver as quickly when it got hung up. I put in 8 seconds for TDRdelay.
If someone use uses this please post to confirm if it worked for you or not. Thanks Guys
EDIT: Please, please, PLEASE make sure you create a restore point before you do this. You're messing with registries and can potentially really mess up your computer if you change the wrong thing and I don't want to be responsible for anyone destroying their expensive computer
I have the same problem but only when clicking the Oro crystal to open the mission menu.
Altering the registry did not fix the issue for me. I've been talking to tech support via e-mail for a few days without much result.
Out of curiosity, are you guys seeing this more often on a particular character or side? This has made my villain Widow completely unplayable since I crash every time I open her contacts list, but my hero Bane Spider crashes very rarely.
Do you use /suppressclosefx ?
While I haven't stopped the crashes entirely, I have noticed they occurred less frequently when I stopped using /suppressclosefx. I noticed the feature kept getting turned off after crashes, which I kept turning back on. Now instead of crashing 2-3 times per mission, I can usually get through a TF with only a single crash.
Not a fix, but might help a few folks. Still not sure why it works. You'd expect suppressing the graphics would be easier on your system, not worst.
SI Radio has many DJs and listeners whom hold City of Heroes close to their hearts. We will be supporting many efforts to keep CoH ALIVE!!
I've been crashing way before the I19.5 update. I thought my processor was the problem since it's 65watts and I have two dual video cards from nvidia. But I found at first it was overheating due to huge clumps of dust. Then the fails stopped... For a day! Just had one and my cards are clean as they can get with out dunking them in water. Here's my stats:
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at February 11, 2011 19:43 (-05:00)
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 05/30/08 14:59:54 Ver: 08.00.15
Central Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+ (2 CPUs), ~2.3GHz
Memory: 8126MB
.Net Memory Report: 6073MB out of 8126MB available
Page File: 14436MB (1996MB currently in use)
C Drive: (WDC WD5000AAKS-65A7B0 ATA Device) 147830MB out of 476937MB (30%) free
D Drive: (SONY DVD RW DRU-V200S ATA Device) zero-size drive
E Drive: (YRGNI MJ0HEV85U SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 7.00.6002.18107 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor: Acer H233H
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 8800 Ultra
Manufacturer / Chip: NVIDIA / GeForce 8800 Ultra
Video Memory: 4061 MB
Driver Version: 8.17.0012.6099
Driver Date: 10/16/2010 1:55:00 PM
Driver Language: English
Sound Device Description: Speakers (2- Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5582
Driver Date: 3/11/2008 6:55:38 PM
Sound Device Description: Realtek Digital Output (2- Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.5582
Driver Date: 3/11/2008 6:55:38 PM
WMI Information
Motherboard Manufacturer: XFX
Motherboard Model: (empty)
Motherboard Product: MD-A72P-7509
Motherboard Version: Ver1.1
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: BIOS Date: 05/30/08 14:59:54 Ver: 08.00.15
BIOS Version: 053008 - 20080530
BIOS Release: 20080530000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: None
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (5)
World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.800
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 0.747
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.038
Music Sound Volume: 0.000
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.250
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 117811 bytes/second
Current Game Version: 1950.201102010039.0
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
No modifications found
I found a new driver for my video cards on nvidia but my drivers make no sense?
Uploaded with ImageShack.us
What am I supposed to uninstall? I went to nvidia and I couldn't find any info on what needs to go, and I can't remember what I did last time.
I can't link my pic, soon as I uploaded it it's corrupted? Try this one more time.
Also I get these red flecks in my screen after a crash of CoX or just starting up my computer after a complete system crash.
I found out my problem through practical means. I turned off my comp and looked at all my connections. I have dual video cards so some thought popped in my head to just switch them around. It would figure the one card thats been sitting in the main slot is broken but the second is functioning fine. So I'll just ship out the bad one to nvidia since I have mine registered. Probably not warranty covered but it's cheaper then getting a new set of dual cards.
Hey there awesome people who are better with computers than me!
I need some help on behalf of my roommate. He plays Coh on his laptop and frequently gets the error message "A video driver has crashed and recovered" as the screen goes black and then he gets kicked from the game.
This is getting very annoying and we would like to fix it. I can give you any specs that you might need later tonight when I'm home but until then, are there any general solutions that we may be able to try? We have tried updating the driver several times but windows won't accept any driver we find always saying that the driver it currently has is better.
We also tried deleting the driver and then rebooting and letting it install a driver on its own but this actually seemed to make the issue worse. He's tried running the game in safe mode and it STILL crashed. Thanks in advance for any help you can provide.
-Ice_Storm