I've never had such a hard time buying a game...
By
Aggelakis,
Posted on: 2010-07-13 18:27 in Player Questions
Out of curiosity, where do you live? (as, in which country are you in?)
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United States.
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Originally Posted by Frost
Out of curiosity, where do you live? (as, in which country are you in?)
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That should be fine then (NC doesn't accept credit cards from a lot of far eastern countries and other places, due to credit card fraud).|
Originally Posted by sploitz_fg
United States.
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Based on the message, it sounds like the credit card you're using has been used with NC before... has it? It's not stolen, right? (okay, that last one is a pretty huge stretch, just thought I'd throw it out there anyways
)I think your best bet is to contact NC directly and try to see what the issue is (or try a different card).
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
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oh that's not good for long term subscription...|
Originally Posted by sploitz_fg
I made a trial account for this game, and I like it, so I decided to buy the game. None of my local stores carry it anymore it seems. I don't really have a problem with that though, because I thought I could just buy it online. However, when I try to buy the game from the NCsoft store I get the following message:
"We are not currently accepting charges for your game account from the credit card number you entered. Please contact support@ncsoft.com if you feel that this is in error." I've e-mailed support about it, just waiting for a response. I'm curious though, has anyone else ever had a problem like this? I'm worried now that even if I find it at a local store, I won't be able to start a subscription. I hate dealing with game time cards. |
if you somehow got on a banned credit card list, you might be better off buying from a retail store or amazon.com
One of the reasons store inventory will be low right now, is that there is a new box coming out in August. This will have the new expansion (Going Rogue) plus the basic game.
try this:
http://www.amazon.com/City-Heroes-Ar...9071781&sr=1-3
Direct from Amazon at $15
@Catwhoorg "Rule of Three - Finale" Arc# 1984
@Mr Falkland Islands"A Nation Goes Rogue" Arc# 2369 "Toasters and Pop Tarts" Arc#116617
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Originally Posted by Kitsune Knight
That should be fine then (NC doesn't accept credit cards from a lot of far eastern countries and other places, due to credit card fraud).
Based on the message, it sounds like the credit card you're using has been used with NC before... has it? It's not stolen, right? (okay, that last one is a pretty huge stretch, just thought I'd throw it out there anyways )I think your best bet is to contact NC directly and try to see what the issue is (or try a different card). |
Yes, the card has been used before. However, the old info expired. (It's a visa debit card) I used the card on my brothers City of Heroes account a long time ago, as well as my short lived Tabula Rasa account. I actually started to suspect it might be because it has been used before, but with an old expiration date. (my first debit card expired in 2009, this one is good until 2012)
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I've thought about buying it online from amazon. Only problem is, if memory serves me correct, you have to add your CC or a game time card to the account to get the free month. I really don't want to drop $50 on the game today. =/ ($20 for the game, $30 for the game time card)
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Originally Posted by je_saist
oh that's not good for long term subscription...
if you somehow got on a banned credit card list, you might be better off buying from a retail store or amazon.com |
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If it's the same number, then that's likely the case (I thought you were supposed to get a new number when you got a new card issued?).
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Originally Posted by sploitz_fg
I actually started to suspect it might be because it has been used before, but with an old expiration date. (my first debit card expired in 2009, this one is good until 2012)
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Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
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Yeah, same number. I know credit cards give you a new number, but I think debit cards are different. Well, at least mine was. And on a side note: I just tried to log into my brothers old account that the card was on at one point. It says that master account is permanently blocked. Which is weird considering the account was in good standings when we canceled it 2.5 years ago. I think I'm just going to bite the bullet and order the game and game time from amazon. Well, after I hear from NCsoft support. Thank you all for the answers.
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Originally Posted by Kitsune Knight
If it's the same number, then that's likely the case (I thought you were supposed to get a new number when you got a new card issued?).
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Just thinking out loud here.. Possibly someone got into the account and used it for nefarious deeds? *shrug* That's the best I can come up with; I don't think us players can assist you much further, good luck with support.
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Originally Posted by sploitz_fg
Yeah, same number. I know credit cards give you a new number, but I think debit cards are different. Well, at least mine was. And on a side note: I just tried to log into my brothers old account that the card was on at one point. It says that master account is permanently blocked. Which is weird considering the account was in good standings when we canceled it 2.5 years ago. I think I'm just going to bite the bullet and order the game and game time from amazon. Well, after I hear from NCsoft support. Thank you all for the answers.
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"My inner mind has become a reality-cracking overgod. He torments me! Help!"
Possibly somebody hacked the account. However there is also something else to consider. Is there any chance at all that you told your bank that the NCsoft charge to your account was invalid? People have done this in the past. They look at a recurring charge on their account and don't recognize it. They call the bank tell them that it's an invalid charge.
If you do that then from that point on that credit card and all accounts tied to it will be permanently blocked. It doesn't matter if you call and explain to NCsoft that it was all a mistake. That card and account are permabanned.
But either way there is an easy fix for getting a new account and subscription. Go to your bank and tell them you want a second debit card for that account. Every bank I've ever had an account with has happily given me a second card. I do this because I keep one card with me for purchases while I'm out and about and I keep the second card in my computer desk so it's always available for online purchases.
Don't count your weasels before they pop dink!
"We are not currently accepting charges for your game account from the credit card number you entered. Please contact support@ncsoft.com if you feel that this is in error."
That is the error line you get if a card has been flagged as stolen/fraudulent and has been blocked by NCSoft.
Why you've been blocked is something that only customer service can say (not sure if they will or not, as the only blocked out card I had was actually stolen and I initiated the block after fraudulent charges started showing up on my card).
I think, unfortunately, that once it's blocked; it's basically blocked forever.
I'd get ahold of CS (calling them is probably better than a game of e-mail tag for something like this) and confirm things, then I'd go have your bank issue you a new card number.
6000+ levels gained and 8 level 50's
Hello, my name is Soulwind and I have Alt-Itis.
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Maybe if you report the credit/debit card lost or stolen. If the card just expires, you should get a new card with the same account number and a new expiration date. They may update the CVV number or whatever it's called, but not the account number. I had a credit card with the same number for close to 20 years before I finally cancelled the account.
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Originally Posted by Kitsune Knight
If it's the same number, then that's likely the case (I thought you were supposed to get a new number when you got a new card issued?).
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(Sometimes, I wish there could be a Dev thumbs up button for quality posts, because you pretty much nailed it.) -- Ghost Falcon
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While you do have to enter a CC number to start the account it's not uncommon for a card to be ok for the monthly payment, but not for the NCSoft store.
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Originally Posted by sploitz_fg
I've thought about buying it online from amazon. Only problem is, if memory serves me correct, you have to add your CC or a game time card to the account to get the free month. I really don't want to drop $50 on the game today. =/ ($20 for the game, $30 for the game time card)
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I made a trial account for this game, and I like it, so I decided to buy the game. None of my local stores carry it anymore it seems. I don't really have a problem with that though, because I thought I could just buy it online. However, when I try to buy the game from the NCsoft store I get the following message:
"We are not currently accepting charges for your game account from the credit card number you entered. Please contact support@ncsoft.com if you feel that this is in error."
I've e-mailed support about it, just waiting for a response. I'm curious though, has anyone else ever had a problem like this? I'm worried now that even if I find it at a local store, I won't be able to start a subscription. I hate dealing with game time cards.