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Was this last weekend sometime by chance? The Globals went down on Friday the 30th (I think?) and didn't get brought back up for some time. Any emails containing attachments sent during the downtime had the chance of being lost for good, but most (if not all) emails sent before the Globals went down should have been fine. There may be a chance of being able to track such a loss, but if they can't you're sadly out of luck, since they have to be absolutely sure that there was a loss and that its not a con of some kind.| Any idea what happened with that influence and salvage? Should I mourn it and move on? |
As for the account stuff, that is an odd, and not to mention aggravating, set of occurrences. I wasn't around anywhere near launch (only been playing for a little over 2 years), but its the first time I've heard of a screw-up like that.
How do u email infamy?
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if You open an email, next to the TO and Subject boxes there are now two new boxes, one for Infamy/influence and one for an attachment. You can only send emails with attachments to a global name. So if you're sending it to your alts, you would send it to your own global, not to the alts name.
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Originally Posted by ryancowboy6
How do u email infamy?
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You now have 2 issues to deal with. That's sad.
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You would need to go into the option settings and change the default so that it quotes the email you are replying to when you hit 'reply'.|
Originally Posted by Guen
Until now, when the automated e-mail robot started bouncing my e-mails back to me, insisting that I reply between two lines. Except I can't reply between two lines, because my reply button gives me a nice blank e-mail body to type in, sans whatever I'm replying to. Yeah, I'm computer illiterate, so I was pretty stuck.
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Or, you could cut and paste from the received email into the new one you are writing.
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So, no chance of getting it all back, huh? Wonderful. Don't remember exactly when it was, when did the e-mail system come out? That's what I'd been waiting for, precisely for this reason. The first day you could e-mail items/influence, I did it, and deleted the character.
I don't understand what you're saying about the e-mail. I told you I am computer illiterate.
And seeing as how I've had problems since CoH beta, I didn't expect anything would be resolved. Just glad I can finally ask questions, six years later.
Oh, and one more thing, if it matters. When I was sending those e-mails, I was checking the character's e-mail, to see if they showed up. I was worried that, as I was sending them to myself, they'd just go back to the same character I was sending them from. But they never showed.
Well if you sent the emails on the day that i17 went live, then it was before the Globals went down, so that wouldn't have been the issue. On the other hand though...are you absolutely certain that you sent them to the correct global name? I made that mistake during the beta (thanks to global names being reset again on Test) and sent 2bil off to a nonexistent global name. No error messages about it being a nonexistent global name and no returned undeliverable emails. Since that was on Test, I never bothered to contact customer service about possibly getting that Inf back, but on Live I can understand it being extremely aggravating to lose that much Inf.
Also, its not a complete lost cause. The big "IF" is whether or not Customer Service can trace the fact that those emails were sent, and with what attachments. If they can, then it can be returned to you. If they can't though, there's only a slim chance that you could be reimbursed.
When you sent the emails, you did send them to your global right? and not your characters name? That could be what caused everything to go poof...
in other news, they really need a 'sent' folder now that we can send things back and forth with meaning.
Attemping to send items to a non-global name (or even a global name without an @ symbol) puts up an error, so that's not what happened.
It was likely sent during the time when global server was down; sending or claiming emails during that period is like throwing stuff into a black hole and waving byebye. The GMs should(?) be able to track the attempt of sending items/inf, though.
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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You may notice though that the OP stated that he sent the emails the first day that the new system went live, which means it was prior to the Globals going down.
| It was likely sent during the time when global server was down |
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Originally Posted by Pyber
Well if you sent the emails on the day that i17 went live, then it was before the Globals went down, so that wouldn't have been the issue. On the other hand though...are you absolutely certain that you sent them to the correct global name? I made that mistake during the beta (thanks to global names being reset again on Test) and sent 2bil off to a nonexistent global name. No error messages about it being a nonexistent global name and no returned undeliverable emails. Since that was on Test, I never bothered to contact customer service about possibly getting that Inf back, but on Live I can understand it being extremely aggravating to lose that much Inf.
Also, its not a complete lost cause. The big "IF" is whether or not Customer Service can trace the fact that those emails were sent, and with what attachments. If they can, then it can be returned to you. If they can't though, there's only a slim chance that you could be reimbursed. |
I don't think you sent it to a non-existant global name. It's more likely that whomever received it simply chose to keep it and not say anything. Yes we have people in the game that will do that.
I don't even know if CS would get involved in that situation. The recipient did nothing wrong. They didn't hack anyones account, or abuse an exploit. The mistake was the senders. They could easily tell the sender that it's out of their hands and to be more careful next time.
Think this is farfetched? That's what they do right now with disputes in SG leadership. The person that gets the Superleader rank can do whatever the hell he wants because everything in the SG belongs to him once he gets that rank. He can kick all the SG members (which has happened more than once already) and keep everything for himself.
CS also doesn't get involved when someone accidentally overbids on the market. They won't go make the recipient give the inf back.
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Globals have been up and down since I17 launch, but okay.
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Originally Posted by Pyber
You may notice though that the OP stated that he sent the emails the first day that the new system went live, which means it was prior to the Globals going down.
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Originally Posted by Dispari
I don't know why Dink thinks she's not as sexy as Jay was. In 5 posts she's already upstaged his entire career.
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A fair point Forbin, heh. In my case though, the chances of someone on the Test server using one of my more unique toon names as a Global are slim to none, unless that person did so intentionally. I've yet to run into anyone on Test that has Radek Bahkara1 as their Global, hehe. (and for the record, my Global at the time courtesy of the rest was Radek Bahkara2)| I don't think you sent it to a non-existant global name. It's more likely that whomever received it simply chose to keep it and not say anything. Yes we have people in the game that will do that. |
Obviously since this was on Test I couldn't care less for the lost Inf. If, somehow, it actually did end up on someone else's account, then more power to 'em (or more Inf, as it were, heh). I just copied a fresh version of Radek over to Test twice with another 2bil and sent it properly XD
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| Globals have been up and down since I17 launch, but okay. |
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You mean the OP said SHE doesn't know when SHE sent the emails, but SHE is assuming it was before the globals crashed. It's possible the OP tried to send the emails when the globals were down.|
Originally Posted by Pyber
You may notice though that the OP stated that he sent the emails the first day that the new system went live, which means it was prior to the Globals going down.
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It's also possible the OP sent the emails to the wrong global name. My own global names are almost identical on my accounts. Same name with 1 letter spelled different. That way people don't have to remember that three different globals are really all me.
Also many people get dead set on having a global that was already taken by another player so they mispell it so they can still get the name.
Another thing I don't know if there is a time limit on sent emails. I've reactivated accounts and found emails that were very old sitting in the mailbox. So it's very possible that her email was sent to an inactive account and the owner doesn't even know it's there.
And does anyone know what happens to emails sent to people that block all emails from people who aren't in their SG or on their friends list? It's my understanding that those emails get automatically deleted.
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My bad, lol. Wasn't meant as a slight XD| You mean the OP said SHE doesn't know when SHE sent the emails, but SHE is assuming it was before the globals crashed. |
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| It's also possible the OP sent the emails to the wrong global name. My own global names are almost identical on my accounts. Same name with 1 letter spelled different. That way people don't have to remember that three different globals are really all me. |
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| Also many people get dead set on having a global that was already taken by another player so they mispell it so they can still get the name. |
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| And does anyone know what happens to emails sent to people that block all emails from people who aren't in their SG or on their friends list? It's my understanding that those emails get automatically deleted. |
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Originally Posted by Pyber
A fair point Forbin, heh. In my case though, the chances of someone on the Test server using one of my more unique toon names as a Global are slim to none, unless that person did so intentionally. I've yet to run into anyone on Test that has Radek Bahkara1 as their Global, hehe. (and for the record, my Global at the time courtesy of the rest was Radek Bahkara2)
Obviously since this was on Test I couldn't care less for the lost Inf. If, somehow, it actually did end up on someone else's account, then more power to 'em (or more Inf, as it were, heh). I just copied a fresh version of Radek over to Test twice with another 2bil and sent it properly XD |
The reason I said what I did was because on the Test server my global name is the name of the first character I ever transfered over there. Now given that players are transfering characters from 11 servers to the test server it's far more likely that people will have very similar globals there than you'll find on the live servers.
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| Ugh...I hate that. I'll never understand why people need to copy others in cases like this. Has all sense of creativity been leeched out of our youth? |
Well until now it really didn't matter if people had similar globals. players didn't really identify people by globals unless they were using private chat channels, and then it's real easy to know if the guy next to you is really the same @superdude in your global channel cuz he doesn't respond to you when you speak to him in that channel cuz he isn't a member.
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| I believe you may be right. I haven't exchanged emails with attachments with anyone that isn't either in my SGs/VGs or on my Global list (or both) so couldn't say if that's true. But, that isn't the first I've heard of it. |
Currently my biggest concern is that I think there should be an automatic return feature where if an email with an attachment isn't opened in say 30 days it returns to sender. That way if you accidentally sent an email to an inactive account you'll get the stuff back.
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You can access a support ticket--which is opened every time you petition and get one of those automated emails--directly without using mail.|
Originally Posted by Guen
Until now, when the automated e-mail robot started bouncing my e-mails back to me, insisting that I reply between two lines. Except I can't reply between two lines, because my reply button gives me a nice blank e-mail body to type in, sans whatever I'm replying to. Yeah, I'm computer illiterate, so I was pretty stuck.
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Go to the main cityofhereos.com page and click the Support Center button on the left hand side. This will take you to the NCsoft support page where you'll see a list of links and three tabs that say Answers, Ask a Question and My Stuff.
Click on My Stuff and you'll be prompted to login or create an account if you haven't already.
Now you'll have a list of every ticket you have opened and can click on any of them to update/view them.
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Here's a tip 6 years too late: Go to http://support.plaync.com/, and select the "My Stuff" tab. Create an account here (no game account required), and then click the "Ask a question" tab. |
Originally Posted by Guen
I had a pre-order of City of Heroes. As in, when this game first came out. And I got to see the very first Rikti invasion over my husband's shoulder, because from the start there were problems.
Got into the game, finally, by making another account, because my pre-order account didn't exist, according to whatever computer my computer was talking to. Yet, when I made a working paid account, there was my original account! I actually was watching my credit card bill to see if I was being billed for an extra account, but nothing. And yet, I never got the pre-order bonus, one of the "prestige sprints" that came as vet rewards later, until I got it as a vet reward. Naturally, I petitioned. And got an e-mail, telling me I should post on these boards for help. Except that I still didn't exist, not in any form, my original pre-order or my new paying account. I could play, but I couldn't access the forums. So all communication was via e-mail. And this issue has not been addressed for six years. But hey, who needs to forum troll. I went on, enjoying the game. Until now, when the automated e-mail robot started bouncing my e-mails back to me, insisting that I reply between two lines. Except I can't reply between two lines, because my reply button gives me a nice blank e-mail body to type in, sans whatever I'm replying to. Yeah, I'm computer illiterate, so I was pretty stuck. Meanwhile, I'd e-mailed myself all the influence (8 figures worth) and the rare salvage I had on one character, just before deleting that character. And it all predictably vanished. I got an e-mail saying there was a hiccup in the server or something and that it should be there, but it's not. So, SDragon showed me how to get in here, six years later. Any idea what happened with that influence and salvage? Should I mourn it and move on? I gave up on ever getting my account fixed about five years ago.  |
You can now ask and reply to questions without having to reply between the lines. Just make sure that you are logged in (via the My Stuff tab) when asking a question. If you have this account tied to your in-game account, you can even see the results of petitions (within a certain timeperiod).
I would recommend asking this question there.
EDIT: never mind, didn't scroll down far enough in the thread to see this already suggested
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I have no information to provide for the topic of the thread, but I can answer this question.|
Originally Posted by Pyber
Ugh...I hate that. I'll never understand why people need to copy others in cases like this. Has all sense of creativity been leeched out of our youth?
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The answer is...
YES!
It is very unfortunate, but it does seem that creativity has, indeed, been leeched from our youth.
I would blame someone, but I'm not creative enough to find out who to blame for the loss of creativity.
There I was between a rock and a hard place. Then I thought, "What am I doing on this side of the rock?"
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Blame Canada! (PG)|
Originally Posted by Twisted Toon
I would blame someone, but I'm not creative enough to find out who to blame for the loss of creativity.
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Sorry, it seemed to be most obvious response.
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I had a pre-order of City of Heroes. As in, when this game first came out. And I got to see the very first Rikti invasion over my husband's shoulder, because from the start there were problems.
Got into the game, finally, by making another account, because my pre-order account didn't exist, according to whatever computer my computer was talking to. Yet, when I made a working paid account, there was my original account! I actually was watching my credit card bill to see if I was being billed for an extra account, but nothing. And yet, I never got the pre-order bonus, one of the "prestige sprints" that came as vet rewards later, until I got it as a vet reward.
Naturally, I petitioned. And got an e-mail, telling me I should post on these boards for help. Except that I still didn't exist, not in any form, my original pre-order or my new paying account. I could play, but I couldn't access the forums. So all communication was via e-mail. And this issue has not been addressed for six years.
But hey, who needs to forum troll. I went on, enjoying the game. Until now, when the automated e-mail robot started bouncing my e-mails back to me, insisting that I reply between two lines. Except I can't reply between two lines, because my reply button gives me a nice blank e-mail body to type in, sans whatever I'm replying to. Yeah, I'm computer illiterate, so I was pretty stuck.
Meanwhile, I'd e-mailed myself all the influence (8 figures worth) and the rare salvage I had on one character, just before deleting that character. And it all predictably vanished. I got an e-mail saying there was a hiccup in the server or something and that it should be there, but it's not.
So, SDragon showed me how to get in here, six years later. Any idea what happened with that influence and salvage? Should I mourn it and move on? I gave up on ever getting my account fixed about five years ago.