Where is my veteran badge?
By
Ad Astra,
Posted on: 2009-11-25 06:11 in ALL ACCESS Gameplay Technical Issues Bugs
Open your support ticket and update it. That's the only thing that I can think of. I had this problem with my 48 month badge last week and it was fixed within a day.
Good Luck
"Sorry bucko, but CoH and CoV are the same game." -BackAlleyBrawler
"Silly villain, CoX is for Heroes!" -Saicho
Did you sent petition or bug report?
Prunejuice is warriors drink.
Petitions go to GM's bugs go to developers so a petition would the best.
CoH PvP SG = SuperUnion - Co-Leader - Union/Freedom
CoV PvP VG = Disruption - Co-Leader - Union/Freedom
Global = @Rent & @Rent.
Playgroup are all **** - Global Handle
Quote:
I petitioned it as soon as I noticed it.
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Originally Posted by zachary_EU
Did you sent petition or bug report?
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"Sorry bucko, but CoH and CoV are the same game." -BackAlleyBrawler
"Silly villain, CoX is for Heroes!" -Saicho
Well they are not answering to me at all, so its not matter what I'm doing anyway.
And yes my email address is correct.
edit. Im not getting even automatic answers for bug report. Usually they send that thanks for reporting message but now nothing.
edit2. I made both bug report and petition. Now I just get automatic answer for bug report. Let see hows petition is going.
Prunejuice is warriors drink.
http://help.ncsoft.com/cgi-bin/ncsof...p_sid=lRpMDfuj
Go to the my stuff tab (and login)
Took a couple of days (edit just checked actually about 36 hours) for them to fix mine recently. It has to be escalated from the tier 1 GMs to the account support folks, but it is a routine task for them, juding from the number of times people have an issue.
@Catwhoorg "Rule of Three - Finale" Arc# 1984
@Mr Falkland Islands"A Nation Goes Rogue" Arc# 2369 "Toasters and Pop Tarts" Arc#116617
Thanks. I'll tell you if this going good.
Prunejuice is warriors drink.
Quote:
Fixed that for ya.
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Originally Posted by Rent_
Petitions go to GM's bugs go to QA so a petition would the best.
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If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
Remember, with it being right at Thanksgiving, and needing to be escalated from the Tier 1 support people, that it may take a bit longer. I'm not sure what their Account Support people work as far as Holidays, but I do know that they are Monday through Friday only. I'd suspect that they will be off Thursday, and MAY be off Friday as well.|
Originally Posted by zachary_EU
Thanks. I'll tell you if this going good.
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But that's just a guess.
They'll get it straightened out, it just may take a bit more time with being right before a major holiday.
EDIT: Of course, it the EU account support is handled from NCSoft's EU offices, the above is irrelevant anyway.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Don't always count on just one bug report, you may have to send them several.
I, for example, have to send a bug report every three months now ever since purchasing the valkarye/mac edition.
My account is still 3 months off, at 27 now instead of 30, and worse yet i had to give them a mountain of evidence to prove it.
I sent along the original e-mail of the activation of the game account from nc soft, sent a statement from the bank of the funds withdrawl from the original start date, and one cocky gm who aparently can't count in three month intervals, said my account appeared to be correct to him.
My 2nd account was due for 15 month vet rewards, and still sits at 9 months.
I gave up on asking nicely, do as i did, get nasty, if necessary cancel auto payment, which caused nc soft to mail me 5 times within an hour, and real mails for a change, not the copy & paste crap they send to keep the masses appeased. That just proved to me they don't care till the money is leaving.
Yeah perhaps this may get littlebit longer. I got message yesterday that they are so busy because Aion. Let see what happens.
Prunejuice is warriors drink.
I'm having the same problem, my 4 year badge should have been awarded on the 24th. I'm wondering if the datamining/awarding for the Vigilant/Determined badge is interfering with the Vet badges....
TL
Thank you for help guys and thanks for the support. They fixed my vet reward 
Prunejuice is warriors drink.
Quote:
That is ridiculous. We are paying them to deal with CoH, not Aion. That should NEVER be an excuse. Now, if they want to give me a free month of Aion each time they say this (along with the game itself), that might be more acceptable since it appears our money is now going to Aion...|
Originally Posted by zachary_EU
Yeah perhaps this may get littlebit longer. I got message yesterday that they are so busy because Aion. Let see what happens.
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My reward is late as well. I sent a /petition in-game, and the email response I got was to verify that I am indeed the account holder. Ridiculous. (I have a post about this in these forums with details.) It shouldn't be that difficult to add months and award the appropriate veteran rewards.
I'm glad you got yours fixed, though.
__________________________________________
a wise man once said...
"don't screw this up."
Quote:
You *do* realize that their support is not actually divided into Aion support vs. CoH support, right? It's all NCSoft support, one big pot.|
Originally Posted by haiiro_ninja
That is ridiculous. We are paying them to deal with CoH, not Aion. That should NEVER be an excuse. Now, if they want to give me a free month of Aion each time they say this (along with the game itself), that might be more acceptable since it appears our money is now going to Aion...
My reward is late as well. I sent a /petition in-game, and the email response I got was to verify that I am indeed the account holder. Ridiculous. (I have a post about this in these forums with details.) It shouldn't be that difficult to add months and award the appropriate veteran rewards. I'm glad you got yours fixed, though. |
That's why sometimes the answers you get from a GM seem like the GM is less familiar with the game than you are - because the GM actually is less familiar, and is working from a script.
If the load on all NCSoft support is higher due to the newer game working thru its early months, then that's a perfectly acceptable reason for a respons to *any* support request to take a bit longer. And, no, your $15 does not entitle you to line jump.
(Not to mention, the holiday weekend thing. What would be the Thanksgiving equivalent to "Scrooge", I wonder?)
Altoholic - but a Blaster at Heart!
Originally Posted by SpyralPegacyon
"You gave us a world where we could fly. I can't thank you enough for that."
Thanksgiving is American holiday and I have European account so I dont think holidays made any effect at this case. There is separate supports in EU and US sides.
Prunejuice is warriors drink.
You had any joy on this?
I'm also on European server and I'm now at the month mark of waiting for my late vet reward, it wouldn't be such a pain if it weren't for the fact I'm due another character slot that I already have plans for and since it's the 36th for the server it would be a waste to buy it with this reward coming. I've bug reported and petitioned twice but still no joy aside from an email saying I'd been referred to someone else.
The pellet with the poisons in the Vessel with the Pessel, the Chalice from the Palace has the brew that is true...
I done like Catwhoorg suggested and had wait about week after that. Then they fixed my reward. I hope they fix this annoying bug as soon as possible. Good luck Angelstar.
Prunejuice is warriors drink.
I was having issues with my 54 month badge awarding two months late... I was supposed to get it near the end of September, but I usually forget. Two weeks ago, I logged in and started receiving that badge on characters. I scratched my head, did the math (because I knew it was too soon for the one I usually get in December), and realized that I should have gotten it in September.
I do wonder if the Vigilant badge messed things up... I will be really really ticked if my other vet badges are late as well.
Edit: Yup. My account is completely messed up.
3 months - Trustworthy Nov 6, 2006
6 months - Faithful Nov 6, 2006
9 months - Dependable Nov 6, 2006
12 months - Loyal Nov 6, 2006
15 months - Zealous Nov 6, 2006
18 months - Staunch Nov 6, 2006
21 months - Steadfast Dec 31, 2006
24 months - Devoted Mar 30, 2007
27 months - Dedicated Jun 30, 2007
30 months - Committed Sep 30, 2007
33 months - Unswerving Dec 30, 2007
36 months - Addicted Mar 31, 2008
39 months - Ardent Jun 29, 2008
42 months - Fervent Sep 30, 2008
45 months - Eternal Dec 30, 2008
48 months - Battle Hardened Mar 30, 2009
51 months - To Be Announced Jun 30, 2009
54 months - To Be Announced Dec 1, 2009
The 54 month one awarded it two months late. Lovely.
"A good Defender is the battle hardened Corpsman who will kill a Nazi with a tongue depressor while putting a splint on your leg, then hand you a fresh clip of ammo." ~Jock_Thompson
Repeat Offenders, TNT Profile, My little hero
My 30 month's veteran reward is about week late for now. My billing history is ok and I have not any breaks after my last veteran badge. Is there any persons actually work in support or is that option just for fun? I have sent couple of messages to support and not getting any answers.
Prunejuice is warriors drink.