Buying Boosters Multiple Times
By
Adeon Hawkwood,
Posted on: 2009-11-13 19:27 in CoH and CoV General Discussions
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No, it dates you that you =didn't= make a nipple reference.|
Originally Posted by Ironblade
Does it date me if I make a coffee pot reference?
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--NT
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But I showed them, and nobody's laughing at me now!
If I became a red name, I would be all "and what would you mere mortals like to entertain me with today, mu hu ha ha ha!" ~Arcanaville
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No, they don't. This is stupid. What kind of pseudo-Nietzchean ******** is this?
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Originally Posted by RemianenI
They do, yes.
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Quote:
This.|
Originally Posted by Morac_Ex_Machina
Whether or not you feel sympathy does not mean that there shouldn't be error checking. The current implementation is ugly, and requires extra time spent by the customer service department to refund accidental double-purchases.
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Are people really this self-absorbed?
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I don't think it's so much 'self-absorbed' as 'thinking they know what's best for you'.
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Originally Posted by KaliMagdalene
Are people really this self-absorbed?
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Quote:
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Originally Posted by Westley
What about letting us at LEAST see the ACTUAL name of what we've already bought instead of the generic "perk"?
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This!
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Well, it's the "I have no sympathy for..." as if sympathy is relevant, as if their sympathy is some kind of litmus test for whether something should be changed. This isn't a matter of sympathy or feelings, but a matter of good vs. poor business practice.|
Originally Posted by Ironblade
I don't think it's so much 'self-absorbed' as 'thinking they know what's best for you'.
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I can only imagine this kind of reaction when people were accidentally permabanned from Guild Wars for using the NCSoft store a few weeks ago... "You should have known better than to use the store in the manner in which it was intended!"
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Even that's not relevant to the question of whether the ordering site is operating correctly, because Mod8 seems to be suggesting that people who order duplicates or improperly apply duplicate codes can probably ask customer service for refunds. So actually the online store allows for errors that NCSoft's business practice appears to allow people to back out of. Which makes them unnecessary errors.|
Originally Posted by KaliMagdalene
Well, it's the "I have no sympathy for..." as if sympathy is relevant, as if their sympathy is some kind of litmus test for whether something should be changed. This isn't a matter of sympathy or feelings, but a matter of good vs. poor business practice.
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My guess is that the only reason this hasn't been fixed yet is because very few people have complained about it, which suggests to them that the probability of someone stumbling into the error is extremely small, and that prioritizes fixing it very low.
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Quote:
Sometimes it seems like you argue to hear your keys click and hold onto weird positions...|
Originally Posted by Arcanaville
Even that's not relevant to the question of whether the ordering site is operating correctly, because Mod8 seems to be suggesting that people who order duplicates or improperly apply duplicate codes can probably ask customer service for refunds. So actually the online store allows for errors that NCSoft's business practice appears to allow people to back out of. Which makes them unnecessary errors.
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Having a poorly designed online store is a bad business practice. That they're willing to help customer correct errors isn't relevant to that point. Considering that this is the least of the problems I've seen people experience with the NCSoft store (anyone remember when they didn't allow Mastercard? How about the hypersensitive fraud detection that bans players making legitimate purchases?), I'm not sure how bad business practices are irrelevant to the fact that the site operates incorrectly.
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That's only a side benefit, comparable to, say, snaring the illiterate and belittling them. |
Originally Posted by KaliMagdalene
Sometimes it seems like you argue to hear your keys click and hold onto weird positions...
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Quote:
| Having a poorly designed online store is a bad business practice. That they're willing to help customer correct errors isn't relevant to that point. Considering that this is the least of the problems I've seen people experience with the NCSoft store (anyone remember when they didn't allow Mastercard? How about the hypersensitive fraud detection that bans players making legitimate purchases?), I'm not sure how bad business practices are irrelevant to the fact that the site operates incorrectly. |
Whether the business practices being discussed are good or bad is a subjective opinion. Whether the site is operating correctly or not is an objective judgement that can be inferred from Mod08's statement. Its therefore irrelevant whether the business practice of allowing customers to do what the site allows them to do is a good one or a bad one. If its a bad one, the site is incorrect. If its a good one, the site is still incorrect. Either way, the site is essentially bugged. That's the definition of "irrelevant."
And that's on top of the fact that, as I mentioned just a few posts up, that the site would be considered improperly designed and implemented by any professional programmer worth anything. There may be mitigating circumstances, but if the site programmers said it wasn't a high priority to fix, that would be one thing. If the site programmers said it wasn't actually an error, I could probably make the professional case they were not competent as software designers.
In either case, I believe saying the site is bugged is a stronger statement than saying its annoying.
Conflating working as intended with working as desired is very common when judging software, as evidenced by most discussions surrounding changes to the game itself. But its not an error I ever excuse colloquialisms from perpetrating in most contexts.
Also, my new Dell USB keyboard doesn't have that satisfying click to the keys, mores the pity.
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You get a key code by email with each pack/perk...
I just:
- Filter my NCSoft emails into a seperate inbox.
- Write down the pack name and last 4 of the packs code from each purchase email.
- Cross reference with the store site's listing of packs/perks and the 4 digits of the pack code shown.
Nuff Said...
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Again, it's poor site design that makes this above workaround almost a necessary solution. Don't keep wiping up the blood without first stitching up the wound, because it's a waste of time and effort.
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Originally Posted by Westley
Well I just bought that Ninja Pack. I also noticed on the shopping page the Science Pack... but I couldn't REMEMBER if I'd already bought it or not. And none of the packs are actually NAMED in your account of course, they all go under the generic name of "perk".
So what the hell, I bought the Science Pack in case I forgot to buy it. It wouldn't let me buy it if I didn't need it right? So I bought the pack and applied it to my account. Now, I'm pretty well off, enough so that I can throw a bit of money around... and I was curious... so I decided to buy the SAME pack again, and apply it to the SAME account, just to see if the site would recognize that I already have it and not allow me to essentially waste my money. No deal, the site was MORE than happy to take my money twice and "apply" the same pack to my account twice. I see something seriously wrong here. It doesn't bother ME, to be honest, because I have the cash to blow... but with it ONLY saying "perk" in the description on your account... how can people know whether they HAVE paid for something or not without actually going in game and looking for the "results" of the pack? And what's to prevent people that aren't so smart from clicking to buy the same pack over and over again and totally blowing their money for no extra product? I honestly believe this to be a serious flaw in the NCSoft store... am I the only one that thinks this way? Or do the "idiots" really deserve to be parted with their money without getting any benefit from the loss? |
Go to billing summery the my account screen. It gives a summery of your last so many transactions and it listest them by name. I see the date i bought super science there. FYI.
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My common sense is tingling... ~ Deadpool
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Originally Posted by Moderator 08
If anyone does accidentally purchase the same booster pack twice, I encourage you to file a support ticket through the link in my signature. Billing will work with you on this issue.
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This is indeed true. I am, not as well off, and accdently bough like half a dozen science packs back when they were released. (don't ask me how) They resolved the issue fairly quickly.
@KingSnake - Triumph Server
@PrinceSnake
My common sense is tingling... ~ Deadpool
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Quote:
So it does, and it's showing the last 4 for me, back to July, 2 boosters (named) and 2 3-month subs.
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Originally Posted by KingSnake
Go to billing summery the my account screen. It gives a summery of your last so many transactions and it listest them by name. I see the date i bought super science there. FYI.
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That's great you can see them for the last 180 days. What about the rest of them, and why is it that the billing page and account page can't get on the same sheet of music?
Here is an abbreviated example of my account page:
Type Date Used Serial Code
Retail Apr 28, 2004
Retail Jan 1, 2006
City of Heroes® Good Versus Evil Special In-Game Item Pack Dec 1, 2006
City of Heroes® Wedding Pack Feb 17, 2008
Perk May 30, 2008
Perk Jul 14, 2008
Perk Dec 16, 2008
Perk Mar 16, 2009
Perk Mar 23, 2009
Perk Apr 17, 2009
Perk Jul 15, 2009
Perk Sep 23, 2009
Perk Oct 23, 2009
Perk Nov 13, 2009
Perk Nov 19, 2009
If one page can get it right, why not the other? And remember, the billing page is for ALL NC Soft products, not just one CoX account. So if you have 2 CoX accounts and you bought 2 Ninja boosters (one for each account), they both would show up properly in the billing area, but the accounts would still only show "perk" once applied. No big deal if that is all you bought that day, but what if you bought an additional pack or group of character slots. Now you can't just go by the date to see which of your accounts you have already applied what to.
Oh i agree that the game accounts page should list more then just perk. And i don't knwo why they aren't on the same page, I was just trying to point that out to be helpful. LOL.
@KingSnake - Triumph Server
@PrinceSnake
My common sense is tingling... ~ Deadpool
If you can't learn to do something well... learn to enjoy doing it poorly...
Many supermarket receipts have heavily truncated entries that aren't always understandable. Would I feel upset if I bought two of a particular item because I didn't know I had bought the first one already? No, because I should've checked my bag(s) first. Does that mean supermarket receipts need to print the exact name (including flavor/variety information) on receipts? I don't think so. Would it be nice? Sure!
Bottom line is, I don't tend to immediately think any mistakes I make are someone else's fault. If I had paid attention or done the necessary checking, neither case would've happened. And while the former has never happened to me, the latter happens at least once a month so it's not like I'm immune to it. My immediate reaction is "I should probably pay closer attention", not "you need to print better receipts".
In other words, its a flaw, necessarily.
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