Be nice to your GMs


Ahmon

 

Posted

Quote:
Originally Posted by Dark_Impact View Post
I find it amusing that so many people are discounting out of hand the possibility that the GM was in the wrong. Note, I'm not taking EITHER side, we only have and will only ever have one side of the story.

I've worked customer service. Yes, you're paid to be polite and courteous and helpful (within the bounds of what you're allowed to do). Guess what, the people that you are helping aren't always in the best mood. Some can be downright abusive. In time it wears you down. I've seen normally good personnel snap and yell at customers on the phone. Also, the customer isn't always right, yet you're expected, within reason, to act like they are.
*shrug* His story is extremely vague and full of holes. I've had nothing but good experiences with GMs, and except for a few isolated incidents, I've heard of nothing but good experiences. I certainly haven't heard of anything like this, being banned for asking how to file a complaint.

Add to that the improbability of any snail mail actually getting a response, and the even higher improbably of a company rep actually calling someone up...I just don't buy it.


 

Posted

I lol'd at the tags


- @DSorrow - alts on Union and Freedom mostly -
Currently playing as Castigation on Freedom

My Katana/Inv Guide

Anyone who doesn't take truth seriously in small matters cannot be trusted in large ones either. -Einstein

 

Posted

Quote:
Originally Posted by Clave_Dark_5 View Post
/signed!

I had no idea threads had have tags!
Gotta admit tags are fun!

"an hero" added.


 

Posted

Of course since it's standard policy to not discuss GM conversations or actions, we will never hear the other side of the story which is why I find the tag "the gm kicked my puppy" very funny since anyone can claim anything when it comes to a GM.


Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

 

Posted

Quote:
Originally Posted by Isotope_X42 View Post
I sent a second snailmail pointing out how the bogus reason was - in fact - bogus, and also cancelling my account (no you can't have my stuff - it is already cancelled and I have deleted the game from my harddrive).
So when's your last paid day?


If we are to die, let us die like men. -- Patrick Cleburne
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The rule is that they must be loved. --Jayne Fynes-Clinton, Death of an Abandoned Dog

 

Posted

So, I'm curious as to the "bogus reason" you were banned. I'm honestly curious, and hold no preconceived ideas. What were all three (four? six?) of these people wrong on?


There are no words for what this community, and the friends I have made here mean to me. Please know that I care for all of you, yes, even you. If you Twitter, I'm MrThan. If you're Unleashed, I'm dumps. I'll try and get registered on the Titan Forums as well. Peace, and thanks for the best nine years anyone could ever ask for.

 

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I wish I could see the chat log.


 

Posted

Quote:
Originally Posted by FatherXmas View Post
I enjoy the reading the tags added to this thread.
Tags? where ? What am I not seeing?


Call me,,, Mal

 

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Look between the new reply button and quick reply box. Alternately, look at the blue tag at the far right of the thread title in the thread list.


 

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beneath the New Reply button, but above the white area for making a post.

As I type this they are

Quote:
an hero, cheese with your whine?, discussing gm actions, disingenuous, dog pile poster, exploits, gms are ebil, god is confused by this, gone to the americans, i won teh intarwebz!, lol, meow, never your own fault, no pk in this thread?, package slider, pk rules, the blame game, the gm kicked my puppy, whiny mcbitter pants



@Catwhoorg "Rule of Three - Finale" Arc# 1984
@Mr Falkland Islands"A Nation Goes Rogue" Arc# 2369 "Toasters and Pop Tarts" Arc#116617

 

Posted

All the GMs i have had been good but one got kinda of mad at me but that was because he thought the mission was clear all when it was one of those were you needed to bring a hostage to a glowie. But he wasn't to bad. If you don't yell at them or be stupid you should be good.


 

Posted

The closest I've ever gotten to a "bad GM" is someone whose only fault was slightly broken English, and that they had lost their connection while zoning into a mission that had spawned Devouring Earth far above my level.* That I replied that I knew how it felt to get disconnected like that could have been a factor in getting the mission auto-completed.

*This was before we were given the ability to skip missions that are either bugged or too difficult.


Formerly known as Stormy_D

 

Posted

Quote:
Originally Posted by Isotope_X42 View Post
Wow, sorry to disappoint. I wasn't asking for anything but an answer to why something was happening in-game that wasnt supposed to be happening. I wasnt asking for a magical fix, I was frustrated and curious and wanted to know 'why' something was happening.

I didnt get rude and disruptive, quite the opposite actually - the GM was extremely 'smart-alecy' (I know that's probably spelled wrong but you get the idea). I was just asking why, and the guy started playing with me. It was weird. In the past few years my only very few experiences with GMs were them being nice. If I had been rude and disruptive that would have been evident in the copy of the conversation I mailed to Texas. The fact that a customer service manager called me probably shows my claims had a bit of merit and that I wasn't the one being rude.

I made the mistake of asking how to file a formal complaint. The GM changed the subject. Stupid me - persisted again and asked how to go about writing a letter of complaint. His answer was to avoid the subject again. The last words before my account was suspended were 'Are you refusing to tell me where to send a letter of complaint?' Hehe, bang. My account was down.

I didnt whine to anyone. I sent a formal letter of complaint, along with a transcript of the conversation, and then a follow-up to describe my interaction to date and to cancel my account.

To me COX is a social game. I was the head of a SG and had many friends ingame that I will miss. I like COX. It was tough to cancel my account, but the interaction I had was beyond my limit to say 'forget about it'. I appreciate the customer service manager calling me, and even she said 'everything that could go wrong went wrong' with my interactions with customer support.
I hope you come back - for your friends' sakes if nothing else

If you EVER have a bad issue with the GMs/CSRs in City of, PM Nivene or whoever is currently in the OCR. In my experience, they take complaints serious and have been known to expedite issues for various people.
Quote:
Originally Posted by Clave_Dark_5 View Post
/signed!

I had no idea threads had have tags!
Any thread with tags will have, in the same "block" as the thread title but aligned right not left, a little tag icon. Hover over it to see the tags.
Quote:
Originally Posted by Tricia View Post
Add to that the improbability of any snail mail actually getting a response, and the even higher improbably of a company rep actually calling someone up...I just don't buy it.
They are an online company, with various venues of online contact - to me, that makes it a little more likely you will get a response if they know what they are doing. Snail mail means you decided to spend extra money to complain or whatever.


Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net

Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.

 

Posted

Discussing interactions with GM's on the forums is not allowed, and is non productive. I heartily recommend that anyone who is dissatisfied with any interaction with NCsoft employees take it up through the link in my signature or by pm'ing any of the community personnel on the forums.

Thanks,


-Mod8-

If you are using Latin in your post you are probably trolling

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