cheers anything you can do would be great.. sorry to bug you on your time off
By the way, if you want to log on just to catch up with in-game friends, then you could grab a trial account and use it until Monday when you should get your real account back.
@Golden Girl
City of Heroes comics and artwork
and another week rolls by... any help.... any responses....
*tumbleweed*....
enough said..... (i realise ghostraptor will be looking into this asap and it was Christmas/new year period.... just venting some frustration)
Give GR another poke, now that work is back to normal.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.
[ QUOTE ]
A quick request while I'm here: While what I've seen in this thread is of concern, and worthy of investigation, I do not feel that everyone jumping in making negative comments about support is at all helpful.
[/ QUOTE ]
Strange that, most companies would welcome a bit of criticism when they fail a customer to this degree.
I think negative comments where they are deserved are what you should be looking for, saves you being under the impression that EU customer service is not dire.
This should have been sorted out for him 2 days after it started, christmas or no christmas. In fact had it been resolved in anywhere near a reasonable time period, christmas would not have been a feature of this problem.
fair comment mate... should never have been a factor
And finally its been sorted... they have now been able to verify the payment i made and im up and running. Thanks to all who have posted/supported this, thanks to Ghostraptor who undoubtedly without his help this would have been going on much longer.
Im just happy i have my account back but i would have thought they would have given me some kind of extra time due to the fact ive been banned for a month even though they had the payment all that time... just by way of saying sorry.. but no.. there we go rants over
Thanks again to all
Ka-Tet
Glad it got sorted out for you!
Happy Heroing or Vigourous Villaining, whichever floats your boat!
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.* cheers
Good thing it finally got solved. To bad it took so long though. But in the end it is the result that matters most.
Well that's good to here just a pity it took so long.
I to had the same problem with my main account took a break from the game came back and my account was banned veteran of three years so when i contacted support i got asked to supply these details..
*First and last name
*PlayNC Login (if possible)
*Postal address
*Email address
*Date of Birth
*20-digits Serial code/25-digit Access key (This was sent to you via email on the date your game account was activated, with a subject header of Game Account Activated.)
*Last 4 digits of the credit card used on your account
20-digits Serial code/25-digit Access key <<< i dont have this wouldnt keep it for 3 years
20-digits Serial code/25-digit Access key <<< not got this either 
So i ended up having to make a brand new account up as they would'nt help me with out these details was really annoyed at that big time
Mccoll, can you log into your PlayNC Master Account? If you can, then I believe you can get the Serial code from there.
If not, then you're a little screwed, other than that you can go through the "forgotten password" routine to get back into it.
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise ; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.* No i now dont have access to the plaync account at all now but i still playing :S now veterens though lol
[ QUOTE ]
Strange that, most companies would welcome a bit of criticism when they fail a customer to this degree.
I think negative comments where they are deserved are what you should be looking for, saves you being under the impression that EU customer service is not dire.
[/ QUOTE ]
Constructive criticism is always welcome where warranted, and gets passed along to support. Destructive negativity, however, doesn't help anyone and it was those sorts of posts that I was commenting on.
I've forwarded this case internally for review and improvement of the processes for cases such as this one. Unfortunately KaTet appears to have been one of the first to run across a specific issue with using PayPal, combined with it occurring at a time of year when resolving the issue in a timely manner was compromised.
I'm still on holiday until Monday, as are many of the other staff. It's not a good time of year for an issue such as this to crop up, unfortunately.
I will make sure that this is investigated with a high priority ASAP.
Edit:
A quick request while I'm here: While what I've seen in this thread is of concern, and worthy of investigation, I do not feel that everyone jumping in making negative comments about support is at all helpful.