KaTet

nice idea that mate

whining or not you never get if you don't ask for it, and the majority of villains feel that new TF's is very much justified - for the multiple's of reasons all already posted so i wont go into it.

cheers

And finally its been sorted... they have now been able to verify the payment i made and im up and running. Thanks to all who have posted/supported this, thanks to Ghostraptor who undoubtedly without his help this would have been going on much longer.

Im just happy i have my account back but i would have thought they would have given me some kind of extra time due to the fact ive been banned for a month even though they had the payment all that time... just by way of saying sorry.. but no.. there we go rants over

Thanks again to all

Ka-Tet

fair comment mate... should never have been a factor

and another week rolls by... any help.... any responses....

*tumbleweed*....

enough said..... (i realise ghostraptor will be looking into this asap and it was Christmas/new year period.... just venting some frustration)

cheers anything you can do would be great.. sorry to bug you on your time off

forget the petition idea... breach of rules appartly....

just had a thought too, wether it actually helps me or not, well your guess is as good as mine, but with this (2nd account) going to run out in a matter of days ( which of course i wont be renewing ) i'm not sure i'll be able to post here...

so with there being over a 1000 views hopefully a fair few people understand that this is completely unreasonable by NCsoft to keep me banned.. especially as ive provided proof that they have had the money since the 8th of December.

My thought is to post again here, but use it as a petition to get me un-banned... im out of ideas, and this'll be my last effort to get something resolved, please add your details by way of signature, hopefully it will help in some way!... and again thank you to everyone who has posted in support and to help me

Ka-Tet

lol i could try and demand that they give me a month free but when they wont even help me with the existing problem i doubt that will help me to be honest.. don't get me wrong your right what your saying, but they're the ones who control everything which leaves me "expletive" out of luck!

well im already looking for another game to play now, seriously whats the point in continuing with this. I sent through a bog standard request for information on how to present a formal complaint .. this is what i got back

"Thank you for contacting the PlayNC Europe support team again. As this new information pertains to a previous submission of yours (# 081201-000524), we are going to add everything to that original ticket. We will also make sure that the rest of the team is aware of the addition."

just comical, so i sent that it had nothing to do with that (although it does) and got the same copy and paste message back... i continued to ask until i got ana ctual response (7 times i had to submit it!) and finally i got an actual response...(well different anyway) that it was going to be passed onto senior support for further assistance.... have they contacted me yet... err no

Singstar,, yep i agree great game, great people... but im the same, i'll never play another NC game again, not worth my time or money, currently on the lookout for any decent games so if anyone has any recommendations let me know! cheers

yep... still banned... still waiting for an update from over a week ago... seems the proof of payment i sent in has been cast ignored in favour of the fact they want confirmation from their department (a department that surely cant have even looked for it)..... they have now had the money 22 days!!

oh I REALLY dont believe this. i didnt realise at the time of the last response. the one where they apologised for the delay, ...well.......... instead of "continuing" to deal with the issue they have CLOSED the ticket. so now no-one is or has been doing anything!!!... these guys deserve an award for the worst service ever provided!

one minor detail i re-read on the last response too

"we have not received the confirmation from our department that the money arrived on the account yet"

this only leads me to think no-one has actually checked for it, even though paid on the 8th with proof sent in over a week ago ..... would it surprise me that no-one's checked............ no

hey Starcrash, yep does sound like this service seems to be the norm...just a shame the norm is totally inept service

i feel for your friend, im actually going to change away from paypal, theres just too much trouble with it, at least with bank to bank surely they cant have anything go wrong. saying that they cant Verify a cash deposit into their bank after 16 days!!.. even though i have sent them proof of the payment!?!?

guess i'll be waiting a while, btw ghostraptor, so i've heard is away so i have been emailing palladium, which resulted in a response the same day by the support team -which at the time was going on 9 days, and palladium helped me again with a few more, but unfortunately not resolved.

it means if someone refers you to join again you split 30 days free, if you want i'll refer you? see below

Invite a friend to come back* to City of Heroes®/City of Villains™ (Europe) and split a FREE 30 Day Credit** to your City of Heroes®/City of Villains™ (Europe) accounts! Enter the required information and click the Invite a Friend button below to e-mail a code to a friend. Should your friend reactivate their account and pay for one month of subscription to City of Heroes®/City of Villains™ (Europe), you and your friend will be automatically credited with 15 days of free game time each!

hahaha i wish.... can always ask but i wouldn't hold my breath. When they make the rules you pretty much don't have a say in anything.. and lets face it that would be good customer service!

just like to say thanks to all those who have helped with this issue too beleive it or not it has actually helped speed the issue along... all-be-it its been over 2 weeks since payment and ive been banned the whole month. Without the help i would have left the game by now, now im just gonna wait (probably til the new year) til its activated... hopefully it wont be too much longer but who knows

cheers again happy Christmas and new year peeps

well this is the latest response from them... sounds like now they realise that they do actually have the money via the proof ive sent them.. but because it hasn't been verified in some way they wont do anything

this is also the first time they've actually apologised for the delay and frustration!..

Hello,

We are sorry for the current delay. However we have not received the confirmation from our department that the money arrived on the account yet.

We can understand that this is frustrating and would like to apologize for the delay. We will however unban your account as soon as we get the confirmation.

Thank your for your patience in this matter.

Regards,

PlayNC Europe Customer Support Team

well be nice but i havnt heard from them since i last told them they definitely have the payment which was 5 days ago...

been to the bank today and got a print out, which is stamped by the bank to show the money going in on the 8th as a cash deposit, which clears a minute later... gonna scan and send it through to them so your guess is as good as mine when i will actually hear from them and get my account back!!!.. its utterly ridiculas... i just hope no-one else has this problem

tried looking for the receipt but no joy, going down to the branch today to speak with them and hopefully get a copy or some kind of electronic proof so i can pass them onto NCsoft, 5 days and counting for a reply from them..... the response time is unbelievable!

*cough*.....

Tidgy_Tigeress - yea think i'll do that although knowing the "customer service" ive had so far i doubt they'd accept the proof as they can't find the payment.... worth a shot though!!

Globey, hey mate - no i never got an email from either NC or paypal, but when i go onto my account i can see it came back!? no idea why! and the only reason i'm able to post on here is cos i have 2 accounts otherwise i'd be banned from here too!! due to the fact that my account status does not allow me on!

I'm just trying to think of any way to sort it out, the only thing ive come to conclude at the moment is that they may be looking for a funds transfer as they keep re-iterating that it can take 2-3 working days to clear (even though its now 9 since payment), a cash payment clears straight away, so maybe they havent looked for a cash deposit?? .. all out of ideas.. and of course they havnt come back to me since yesterday, not much to expect them to reply and treat this as a priority case ?? or is that too much to ask of a customer service department?

my appologies, i just followed grinningspades lead on that one she - retracted

yes she did give good advice, but re reading that i should have had this sorted out by now isnt really going to help me. I fully understand they have taken far too long to sort this out, but the facts are the banks saying its with them, theyre are saying its not...

i can't see a way round that! i dont have access to their account, i can only take the banks word for it its there and NC's that its not... who do i trust more... undoubtabley the 2 Natwest staff ive spoken to on separate occasions who found the payment within a minute of talking to them!...

and unfortunately your right... holiday season means i doubt this will be sorted any time soon, lets face it, it took them 9 days to tell me they cant find the payment, (and that was down to Palladium getting in touch with them, if they hadn't im sure id have been waiting longer)

which gives me the only option i have left... lose the sub i paid for december as ive been banned, lose the 20.99 i paid to reactive my account because they cant
a) be bothered to help me, or b) are too incompetent to find a payment,

...and inevitably quit the game because the game support is utterly inept

thanks for all the help so far guys,

archie, i looked at the paypal account and could see the payment come back so they are right but i certainly didn't ask for it so maybe they thought i paid 2 by mistake i guess?? i'll look into that

Palladium, thanks for getting someone to actually respond to me... i have spent ages just trying to get someone to look for the payment so i can get in touch with the bank should it not be there

of course now they have come back to me to advise that they dont have the payment... I told them i did this over the counter in a branch so this response could have been with me so much earlier...

Now the problem is i contacted the bank who have confirmed my payment went in on the 8th, they confirmed it was to the sort code and account, under the code they asked me to put it under...

what do i do now...

ye tried that.. unsurprisingly no phone support

its the frustration when you ask someone to help, to get a response that says ... we are closing this as you have an active ticket... but no-ones helping on the active ticket... i think you might actually get further smashing your head against a wall!!