Luckily for me, neither has been a problem, though, again, it's probably because my commissions are pretty much just people from these boards who are well-known, and I don't do anywhere near the amount that Jomaro (or even Juggertha) do.
Regardless, this is not a good situation to be in for anyone.
I've been lucky with getting really nice customers, too. One person I'm working with right now is just going to spoil me rotten because he deposited more than I required and then paid in full before I require it, too. He really REALLY liked the pencils ^.^
I welcome all my clients depositing more than the original quote!
It's sad to see MMOArt.com in the state they are in with angry customers because I was very pleased with them whenever I was their customer. It took less than 3 months for the drawing of Black Mute and they even gave me a free color upgrade on a $50 pencil I ordered. Also, I didn't receive the print in about 2 weeks after they mailed it, so they sent me another one at no charge. Later first print was just slowed in the mail somehow so I got two!
I hope that this isn't the end of them, but it looks like it.
I have been waiting since 8/30/2006 for my piece, I'm currently sitting at number 11 on the queue list.
I'm furious.
After the offer of a refund, I sent an email with questions which went unanswered.
I was sent a rough sketch of my artwork on 4/2/2007 and was impressed enough to wait.
Some communication, any communication about how long I have to continue to wait or getting a refund would be nice.
I really wanted this piece. It was my first foray into a commissioned art piece, I'm not going to bother with it in the future.
I've been waiting since 9/07 and I never did get my print for my first MMOart piece (Frankie Carter). I've written the deposit and the print off and don't expect to see anything. Still, while much more cautious I haven't given up on owning some really nice art of characters I've spent a lot of time creating.
I have had some absolutely incredible experiences with other artists on these boards and on Deviant Art. Juggy and Brandon McKinney are incredible. They've not only worked hard to give me exceptional pieces; they're both are professional and make me feel as though my character and my time are damn important.
Because of them, I'm considering stepping out of my comfort zone and commissioning some of the other fine artists who post their work on these boards. Don't let this one bad (albeit really bad) experience completely turn you off to the possibility of owning some art.
I've been badly burned by every commission I've wanted, except by my girlfriend. Friends and professionals alike. In fact, I still have a commission order from two years ago that I still e-mail about monthly but am seriously considering giving up on.
Jomaro is little more than just another notch on the wall, another artist in the wide-open sea of talent.
Talent is wonderful, but commitment is better. The smallest deed far outweighs the greatest intention.
even at the height of my "micro" making I never accepted money even when it was offered and this is exactly why. I know that I'm subject to fits of what I call "the terminal [censored] - its". Meaning I just can't summon the motivation to do anything.
I'd feel like hell if somone paid me to do something and I couldn't follow through.
What really sucks is that I have an outstanding commission with them and have tried all means that I know of to reach them and ask for a refund.
Since I've received no reply to any of my requests, I went to file a dispute with PayPal over this issue.
Turns out that they won't do anything for you if you made a payment over 20 days ago which I certainly did. (April 15, 2008, I believe)
I wonder how many others are going to get stiffed for making deposits and not getting anything for it? I'm not happy one bit and while the amount of money is not that much it's the principle. I entered into a contract with someone to provide me a commissioned piece of artwork. They requested 50% deposit up front which I provided and now I have nothing to show for it and don't think I ever will.
Some people here have said they have been waiting upwards of three years for their artwork which is really a shame and sounds more like a scam to me than anything else.
This experience has totally put me off ever working with MMO Art in the future even if the current problems get sorted out and there's a valid explanation for their lack of communication all these months.
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Well to be fair, about 95% of my commissions have gone super smooth, very quick turnaround, and if they weren't there was almost always good communication as to why, or status, etc. I've only been burned by very very few (less than I can count on one hand!), so overall it's always been a positive experience.
Though, also keep in mind the artist, and I'm sure they probably get lots more commissioners who never ever pay up, so they did all this work and got nothing for their time. It goes both ways!