Discussion: Dbl XP Weekend and Server Performance


Agent_X

 

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Do they still reactivate old cancelled accounts during these events to attempt to get people to resubscribe?

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We are not doing a free reactivation with Double XP. We generally do those around new Issue launches to let former players check out all the new goodies.


Lighthouse
Community Relations Manager


If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.

 

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*sings the doom song*

[snip]

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...not sure how to have a value added, content focused, conversation with you. But I guess if your song makes you happy, that's a good thing.

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Um ... have you never watched Invader Zim ...?


 

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amid all the doom crying, one thing has been overlooked.

they don't *have* to do these double Xp weekends for us.

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True. VERY true, BUT, It's not like it's excacitly bad for bussiness either. I mean, it is the time the servers see the most action... and can reinvigurae some players who may be playing less and less cause they'er stuck in bowls of mid level 30 hell... or they make an alt that zones right to travel powers and SO's without having to waste alot of time low level minionity...

double xp weekends benefit everyone, not just us.

And I'm fairly sure there won't be a massive problem this time around... I mean, i do play on triumph, a lower pop sever, but i don't recall seeing any locked out servers last time... or the time before... and we have better hardware this time... so why would we get locked out NOW? Make no since..

unless... this post causes such an uproar of fear that it causes everyone to camp out there home servers all weekend long... THAT i suppose COULD be a problem.


@KingSnake - Triumph Server
@PrinceSnake
My common sense is tingling... ~ Deadpool
If you can't learn to do something well... learn to enjoy doing it poorly...

 

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The servers were not locked for previous double XP weekends because, as I understand it, they did not have the ability to do so. However, we did have lag issues and crashing. In order to prevent those, they now have the ability to lock the server, thus providing better game play for those of us that do get in.

My main concern is the gold farmers who will be taking the place of someone who actually PLAYS the game. That's what I see as "not fair!"


 

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amid all the doom crying, one thing has been overlooked.

they don't *have* to do these double Xp weekends for us.

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by the same token, I never asked them to do a double XP weekend or any other event that could prevent me from playing.

Yes, I can make an alt on another sever. But my main would NOT get the benefit of the double XP. Why should another player, or worse yet a RMTer, get the benefit of double XP on their Chosen character but I can not.

I know it may not happen... but it could... and I like to be prepared.

if a bunch of people are paying the same monthly fees they should all have the same opportunities to take advantage of double xp. No, the arguement that I can go to another sever holds no water. If someone else has the opportunity to play their chosen character on their chosen server but I do not... then that is unfair practice.

Yes, we agree when we sign up for a the game that sometimes we may not be able to connect. Sometimes the sever(s) may be down. But that affects everyone trying to connect. This situation, however, specifically says, "We are going to let you, you and you log onto your character of choice... but not YOU".

If I am told I can not log onto my character of choice while other people can... I want compensation. I demand the same opportunity and benefits that every other paying player gets.


 

Posted

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*sings the doom song*

[snip]

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...not sure how to have a value added, content focused, conversation with you. But I guess if your song makes you happy, that's a good thing.

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Um ... have you never watched Invader Zim ...?

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No, I have not. Which is an example of why when discussing things that have a bit of a hot button feel to them, it's probably better to overtly state what you mean instead of a reference to something that you are familiar with in your own specific culture.

I still don't know what was trying to be said, what point it made, or how it added content to the discussion.

Perhaps in Invader Zim people say "I apologize if I came across the wrong way, let's have a reasonable discussion on this" and then the protagonist runs around singing a song? Or he(?) sings and she(?) likes singing and thought this was a thread about singing? Or "doom" in Invader Zim-speak means "wow, you're right." Or instead of trying to calmly and rationally stating what the issues were to me I should run around yelling doom and I should be as hostile as people seem to intimate posters are being? Quite baffling, or maybe I'm just the perfect straight man today.


 

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If I am told I can not log onto my character of choice while other people can... I want compensation. I demand the same opportunity and benefits that every other paying player gets.

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User Agreement (refer to Section 10).


 

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*sings the doom song*

[snip]

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...not sure how to have a value added, content focused, conversation with you. But I guess if your song makes you happy, that's a good thing.

[/ QUOTE ]
Um ... have you never watched Invader Zim ...?

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No, I have not. Which is an example of why when discussing things that have a bit of a hot button feel to them, it's probably better to overtly state what you mean instead of a reference to something that you are familiar with in your own specific culture.

I still don't know what was trying to be said, what point it made, or how it added content to the discussion.

Perhaps in Invader Zim people say "I apologize if I came across the wrong way, let's have a reasonable discussion on this" and then the protagonist runs around singing a song? Or he(?) sings and she(?) likes singing and thought this was a thread about singing? Or "doom" in Invader Zim-speak means "wow, you're right." Or instead of trying to calmly and rationally stating what the issues were to me I should run around yelling doom and I should be as hostile as people seem to intimate posters are being? Quite baffling, or maybe I'm just the perfect straight man today.

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Lighten up Francis.
(NSFW)


 

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Lighten up Frances.

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That I know (and like).

But what's the deal about people posting about others crying doom and then saying lighten up when you take the time to calmly explain? Eh, whatever.


 

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*We interrupt this doom for an important announcement*

You know... there will probably be no lock out. How can I be sure of this? I can't.

BUT, it's just a WARNING, because they have not fully tested the NEW HARDWARE under the stress of something like a DOUBLE XP WEEKEND...

Thanks for the warning Lighthouse.

*We now return you to your regularly scheduled doom*


 

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If I am told I can not log onto my character of choice while other people can... I want compensation. I demand the same opportunity and benefits that every other paying player gets.

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User Agreement (refer to Section 10).

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(a) NC Interactive reserves the right to interrupt the Service from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. You agree that NC Interactive will not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.

(b) You acknowledge that the Service may be interrupted for reasons beyond the control of NC Interactive, and NC Interactive cannot guarantee that you will be able to access the Service or your Account whenever you may wish to do so. NC Interactive shall not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.


I refered to this earlier. In the event of a server outage where nobody can connect I can see how this would apply. But this is not a case of servers been down or service being interrupted for all players. This is a case of "we are going to let some people but not others. Who determines who gets in and who dosen't? A creative and industrious player could even make a case for discrimination.

The EULA applies to everyone.. not just some players. If the servers are down, fine, I can accept that. It already happens a lot. But if access is being given selectively and "interruptions of service" are happening selectively, I don't believe the EULA is shield for that.


 

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So you would prefer to be able to log in but not be able to play (enjoyably)? Because unless I miss my guess, that is the implied alternative.


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If I am told I can not log onto my character of choice while other people can... I want compensation. I demand the same opportunity and benefits that every other paying player gets.

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User Agreement (refer to Section 10).

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(a) NC Interactive reserves the right to interrupt the Service from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. You agree that NC Interactive will not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.

(b) You acknowledge that the Service may be interrupted for reasons beyond the control of NC Interactive, and NC Interactive cannot guarantee that you will be able to access the Service or your Account whenever you may wish to do so. NC Interactive shall not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.


I refered to this earlier. In the event of a server outage where nobody can connect I can see how this would apply. But this is not a case of servers been down or service being interrupted for all players. This is a case of "we are going to let some people but not others. Who determines who gets in and who dosen't? A creative and industrious player could even make a case for discrimination.

The EULA applies to everyone.. not just some players. If the servers are down, fine, I can accept that. It already happens a lot. But if access is being given selectively and "interruptions of service" are happening selectively, I don't believe the EULA is shield for that.

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See (c) and (d).


 

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So you would prefer to be able to log in but not be able to play (enjoyably)? Because unless I miss my guess, that is the implied alternative.

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Alternative uh alternative, server crashes under the load and is down for everyone. Equality of the lowest common denominator for the... win?


 

Posted

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If I am told I can not log onto my character of choice while other people can... I want compensation. I demand the same opportunity and benefits that every other paying player gets.

[/ QUOTE ]

User Agreement (refer to Section 10).

[/ QUOTE ]

(a) NC Interactive reserves the right to interrupt the Service from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. You agree that NC Interactive will not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.

(b) You acknowledge that the Service may be interrupted for reasons beyond the control of NC Interactive, and NC Interactive cannot guarantee that you will be able to access the Service or your Account whenever you may wish to do so. NC Interactive shall not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.


I refered to this earlier. In the event of a server outage where nobody can connect I can see how this would apply. But this is not a case of servers been down or service being interrupted for all players. This is a case of "we are going to let some people but not others. Who determines who gets in and who dosen't? A creative and industrious player could even make a case for discrimination.

The EULA applies to everyone.. not just some players. If the servers are down, fine, I can accept that. It already happens a lot. But if access is being given selectively and "interruptions of service" are happening selectively, I don't believe the EULA is shield for that.

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How conveniently you left off the rest of section 10:
(c) NC Interactive has the right at any time for any reason or no reason to change and/or eliminate any aspect(s) of the Service as it sees fit in its sole discretion.

(d) NC Interactive shall not be obligated to refund all or any portion of any Account fee or Additional Feature fee by reason of any interruption of the Service by reason of any of the circumstances described in paragraph (a) or (b).

So because you choose to play on a high population server you would rather they did what exactly, have them lock all servers if they need to lock Freedom and Virtue so it would be fair to you?

Please, believe it or not the world revolves around the sun, not you.


 

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I would HIGHLY recommend putting this in the updater and/or /gmotd so that players who don't read the forums will know what's going on if a server is greyed out.

Also, too bad there is no way to transfer a character to another server once the server is locked. Personally I wouldn't want to pay the $20, but I'm sure some people would, especially if they don't have a lot of alts or REALLY want to play a particular character.

Any chance of locking the "enter game" button instead of the server button, solely to allow transfers?


 

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So because you choose to play on a high population server you would rather they did what exactly, have them lock all servers if they need to lock Freedom and Virtue so it would be fair to you?

Please, believe it or not the world revolves around the sun, not you.

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neither does it revolve around the chosen who get to log in and play, but they are getting all the benefits while I (hypothetically) get none. Your suggestion that I think the world revolves around me is uncalled for. I simply asking for the same privledges and benefits that other paying player get. If I can't, due to system limitations, get the same benefits through playing, then I should be awarded them in some other way.

I intentionally left out (c) and (d) because they were irrelevant. The basic point of Section 10 is this:

"it's not our fault if you can't get in".

It IS however, their fault if they selectively choose who gets in. I still do not believe the EULA covers that.

If I pay $15 per month and you pay $15 per month and they give you a gold star, then I damn well better get a gold star, too.


 

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Any chance of locking the "enter game" button instead of the server button, solely to allow transfers?

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Agreed. People wouldn't have to complain about not being able to play their "preferred characters" if they could simply move them to another server for a day or two. Not the best work-around, but at least an available option.


 

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Lighten up Frances.

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That I know (and like).

But what's the deal about people posting about others crying doom and then saying lighten up when you take the time to calmly explain? Eh, whatever.

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Indeed. Which reminds me, I need some lunch


 

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I intentionally left out (c) and (d) because they were irrelevant.

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They are not. (c) states that they reserve the right to alter or change the service as they see fit. That would include throttling server population, on a server-by-server basis, to prevent downtime.

(d) establishes that we are not entitled to reimbursment for any and all such interruption of service. Whether or not they would is up to them, not you.

Pretty standard stuff, really.


 

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amid all the doom crying, one thing has been overlooked.

they don't *have* to do these double Xp weekends for us.

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by the same token, I never asked them to do a double XP weekend or any other event that could prevent me from playing.

Yes, I can make an alt on another sever...

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Therefore, no denial of service, no grounds for compensation.

Locking a server is not 'selectivity' on the part of NCSoft, no matter how many times you claim it is. They are not 'selecting' who gets in and who doesn't. They are reserving the option of locking the log in for *anyone* (not a select crowd) who will try to enter. It's not like they're choosing to keep out players of a certain age or gender or race or obliviousness to reality.

If they don't lock a server that's at max capacity, the play experience will start grinding to a halt, you'll have numerous mapserves and disconnects (yes the overloaded game engine is kicking you off... how's that for 'selectiviity'?), and eventually it will crash, kicking everone off and being unavailable for everyone from, judging by past experience, 10 minutes to 2 hours.

I remember the peak days of CoH when servers regularly hit the red zones during peak hours. The servers did grind down, become erratic, and eventually crashed.

A lock down before that happens is the most sane thing the devs could do. And with the server upgrades, the servers can handle more than they ever could before.

In other words: THERE WAS ALWAYS AN UPPER LIMIT OF HOW MANY COULD LOG ON TO A SERVER. THAT UPPER LIMIT IS EXPANDED NOW, AND IT WILL BE HARD-CAPPPED BEFORE THE SERVERS CRASH.

This is a win-win for everyone.


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Eh first come, first serve?

It would stink if I couldn't login to play the char. I wanted (or the server) then that would stink...but...to ask for compensation? no ty (unless you had proof that ncsoft wanted specific people locked out from the server(s) ).


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The servers were not locked for previous double XP weekends because, as I understand it, they did not have the ability to do so.

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We've always had the ability to lock servers. That is not new functionality and has always been around. However, previously we didn't really consider it an option, since locking it at a low number probably would have done less good than harm.

We may not need to this time around - but we are doing you the courtesy of informing you that we might. We are working and positioning ourselves to have the most people possible have the best gaming experience possible (at least from a server performance standpoint).

Ultimately, the proof will be in the pudding (so to speak). We'll see how things go as we progress through prime time on Friday and into the weekend. Know that we will be monitoring things very closely and we'll keep you informed here via the forums.

As always, thanks for your patronage and continued support


Lighthouse
Community Relations Manager


If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.

 

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I would like to encourage people discussing this to please remain constructive and friendly. Overly negative, attacking or otherwise flame inducing posts will be removed and the poster sent a friendly reminder.

Thanks!


Lighthouse
Community Relations Manager


If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.