Official Thread: PlayNC.com Account Page

This thread is for discussion involving the changes to PlayNC.com's Account Management Page, where you can log in and view details of your account and what Veteran Rewards are available to you.

Please try out the new things and see them for your self before posting. Thanks!

Issue 8 Patch Notes

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Lighthouse
Community Relations Manager

If you have a specific in game, account, tech or billing problem please contact our Customer Support team via The Knowledge Base "Ask A Question" page.

My friend and I have been on City of Heroes since beta. She'll be getting her 33rd month in Dec. 28th, while I'm getting mine on Jan. 31st. I don't recall ever having my account being behind 30+ days. I've had problems with renewing my account due via the Account management, esp. when it goes down. But I don't understand why there's such a huge gap between myself and my friend.

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http://support.plaync.com and "Ask a Question!" at the bottom. Support will check out the inconsistencies in your play time and report a confirmation that you're actually missing the time, or fix it if it's displaying incorrectly.

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Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com

Thank you for the link.

The difference between Dec. 28th and Jan. 31st is a big enough difference for alarm bells to go off, esp. when any time that was missed over the years shouldn't have amounted to that (or even close).

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Hmm... now that I'm thinking about it, it's actually her date that may be incorrect. If I'm counting properly, there has only been 32 months from April 28 2004 (release date), so she shouldn't be displaying 33 months at Dec 28.

Have her write to support as well, if you could!

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Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com

Ok.

I know there was some problems with rewards granted earlier than they are supposed to (some people were sighted with the 33rd rewards and at least one wth a pet on the Live servers), which goes to show it's not all that reliable.

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Just to be clear, what is the earliest possible -correct- date one could have for 33 months vet awards?

[Edit] Never mind, found the info elsewhere. CoH went live April 28, 2004, do the math from there.

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You could have read my post, too. I said the release date.

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Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com

An update on my friend's 33rd, it now says the 28th of January. I sent a petition about my time, considering that there's about a four day difference (28th, 29th, 30th, 31st) between my friend's and my award time. But they tell me it's a tough cookies type of situation.

Most of my problems with the Account Management is the times it's down when I've been trying to keep my account going (like the time I had to use my other credit card, put on a time card, or when my card was expiring). The time lost thanks to maintenance delayed the time I was supposed to get the 33rd month.

I hope that, in the future at least, that PlayNC puts that into consideration, as well as ensure that updating a credit card's info doesn't require having to cancel account and then start it up again from scratch. While it was interesting to have seen what kind of survey they have asking what would bring you back to City of Heroes (at the time CoV was in it's Alpha/Beta phase), it was definitely distracting considering that I never thought of leaving the game.

Before Veteran Rewards, a few lost days wouldn't have mattered. But now it's a different ballgame.

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Are you this girl?
http://www.youtube.com/watch?v=CzG_oHDLZdc
Because you sound a lot like her....

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If the free month included with buying the game counts toward the vet rewards, why does it list different lengths of time for how long my account has been active and how much time counts toward my vet rewards?

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Well I've been active since beta and have never cancelled my account buy my 33 months isn't until Feb 1st. I don't get it.

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I don't get it either .. My Jealousy demands that I get the rewards right away .. ;-)

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My memory's not as sharp as it used to be.
Also, my memory's not as sharp as it used to be.

"The tip of a shoelace is called an aglet, its true purpose is sinister." The Question

I've been told nothing is wrong in Account Management, but between bugs in game and in AM (which don't seem to mesh for the most part, I'd say it needs to be looked into.

Supposedly in a future patch, they are fixing the reward times ingame, such as the ones who (by no fault of their own) got their rewards earlier than expected and wind up getting tonnes of questions of how they got them and all that.

Would be great if that patch would also fix it for those who wound up with delays in Vet Reward times.

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[ QUOTE ]
Are you this girl?
http://www.youtube.com/watch?v=CzG_oHDLZdc
Because you sound a lot like her....

[/ QUOTE ]

I'm not going to click on the link, because you sound a lot like I shouldn't. As for my gender, you couldn't be more further off. Hopefully you're just being weirdly sarcastic.

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[ QUOTE ]
[ QUOTE ]
Are you this girl?
http://www.youtube.com/watch?v=CzG_oHDLZdc
Because you sound a lot like her....

[/ QUOTE ]

I'm not going to click on the link, because you sound a lot like I shouldn't. As for my gender, you couldn't be more further off. Hopefully you're just being weirdly sarcastic.

[/ QUOTE ]You sound spoiled is all

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[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Are you this girl?
http://www.youtube.com/watch?v=CzG_oHDLZdc
Because you sound a lot like her....

[/ QUOTE ]

I'm not going to click on the link, because you sound a lot like I shouldn't. As for my gender, you couldn't be more further off. Hopefully you're just being weirdly sarcastic.

[/ QUOTE ]You sound spoiled is all

[/ QUOTE ]

No, just seeking answers to why there are such discrepencies between different accounts. If that's considered spoiled by your account, then by all means just ignore it instead of posting linkies.

I'm not the only one affected by it, and I wouldn't doubt there are more that just either didn't realize it or just sent in in-game bugs or petitions (which I already had done).

For the most part, my account was syncronized with my friend's account until the 33rd month. Another in this thread mentioned a difference of a month even though he had his account active since Beta like mine has been.

Next award time may see an even greater difference between one account and another even if the same time and money was spent.

This thread is supposed to help point out errors in the Account page, and this relates/affects the times in which the awards are given. Therefore this is the right place to post it.

Spoiled is when a person unjustifiably expect the world for oneself. I only expect equal reward time for everyone who stuck with CoH/CoV from the get go, or else that would be unfair to everyone, not just one or two people. Eventually down the line, if this isn't taken care of, it'll effect everyone.

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Quick update, I found the e-mails I got from PlayNC, not only from the time I'd set up the beta account of CoH, but also an e-mail about the live account on April 28th, 2004, and about the time I requested a password the next day, since I forgot it (I was playing SWG and other games at the time that required passwords and I lost the paper that they were written on).

I PM'd Lighthouse about it, and that there were other's also affected by the strange Reward times. Hopefully this can be cleared up, even if it has to go through a lot of channels.

I'm thinking they were relying on billing times, rather than actual start times for the Veteran Rewards. Before, my billing date was on the 28th, but when I was updating my credit card (my older one was expiring and I'd just got a replacement), I had to cancel it and restart it with the new card. Which accounts for why my billing date now revolves around the 31st of the month, rather than the 28th.

Maybe this is why so many people have funky reward times, including another friend who got his reward a couple days before the 28th. I'll have to ask my friend to ask him when his billing date is to confirm this.

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I finally found out that the award time is supposed to be the end of the month that you are due the award. So for the 33rd, it was the end Feburary, rather than some time before. Which means I was one of the people who got it earlier than planned.
*****
*****

I'd like to mention a few changes that would improve the PlayNC.com Account Page and affiliated billing issues.

*Have a warning about one week in advance of account expiry. This will allow warning to those who need to either make sure their credit card(s) are payed up and up to date or be able to buy a time card.

Not everyone lives within walking distance of a store that offers a time card, and this would allow people to arrange for a way of getting the card before the account expires.

*Streamline account updating to allow credit card information to be updated without having to cancel and reactivate the account. Under the current system, if you have a new card that's replacing an expiring card, you have to cancel your account and reactivate it again using the updated information.

These improvements will reduce the amount of time that an account is inactive, which affects such things as Veteran Reward times. When the system is working right, there may be a few minutes (esp. if you are putting in a time card code) or more until your account is reactived. When it's down for whatever reason, it can take a lot longer. And a person could add even more time to inactive accounts depending on what time of the day it is and if you are busy at work or what have you.

Inactive accounts, regardless of how short the time was, affects your Vet Reward times. And there's more than a few people who ended up getting their rewards late at night thanks to when the account expires and it's reactivated.

(I tried posting these suggestions before in the Suggestion threads, but nothing came of it. I'm hoping that someone looks at this thread and passes these suggestions to the right people in NC Soft).

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[ QUOTE ]
Streamline account updating to allow credit card information to be updated without having to cancel and reactivate the account. Under the current system, if you have a new card that's replacing an expiring card, you have to cancel your account and reactivate it again using the updated information.

[/ QUOTE ]

Well I changed my Credit Card info on the account page last Sunday (which was my 2 year vet reward day btw) as my previous card expired in Feb 2007. I changed it to a completely different card without having to cancel my subscription. Just clicked "Manage Card(s) on File" and then "Change Card". Granted I haven't had a billing cycle on it yet but it shows the info for the new card on my account page.

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[ QUOTE ]
[ QUOTE ]
Streamline account updating to allow credit card information to be updated without having to cancel and reactivate the account. Under the current system, if you have a new card that's replacing an expiring card, you have to cancel your account and reactivate it again using the updated information.

[/ QUOTE ]

Well I changed my Credit Card info on the account page last Sunday (which was my 2 year vet reward day btw) as my previous card expired in Feb 2007. I changed it to a completely different card without having to cancel my subscription. Just clicked "Manage Card(s) on File" and then "Change Card". Granted I haven't had a billing cycle on it yet but it shows the info for the new card on my account page.

[/ QUOTE ]

At the time I made the request a second time, they said it was unavailable at the time and to (once again) post it on the forums. Since it was a totally different card, rather than updating the info to a renewed card, there may be a difference anyway.

At the beginning of this month, I entered a time card for one of my accounts I've set up for a family member and noticed some changes to the account page, such as log in (included new user registration on the same page).

Another new feature was a selection of accounts to apply the gamecard, not just the one you click on in the Game Management page.

Hopefully the advanced notice of account expiry date will be coming soon. Since my account expired just expired recently (definitely no advanced warning at the time), I had no problem with changing the info of my card one way or the other.

As I said before MSN sends out e-mails to notify time of renewal, which PlayNC needs to impliment as well. Less time the account is down the better.

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[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Streamline account updating to allow credit card information to be updated without having to cancel and reactivate the account. Under the current system, if you have a new card that's replacing an expiring card, you have to cancel your account and reactivate it again using the updated information.

[/ QUOTE ]

Well I changed my Credit Card info on the account page last Sunday (which was my 2 year vet reward day btw) as my previous card expired in Feb 2007. I changed it to a completely different card without having to cancel my subscription. Just clicked "Manage Card(s) on File" and then "Change Card". Granted I haven't had a billing cycle on it yet but it shows the info for the new card on my account page.

[/ QUOTE ]

At the time I made the request a second time, they said it was unavailable at the time and to (once again) post it on the forums. Since it was a totally different card, rather than updating the info to a renewed card, there may be a difference anyway.

At the beginning of this month, I entered a time card for one of my accounts I've set up for a family member and noticed some changes to the account page, such as log in (included new user registration on the same page).

Another new feature was a selection of accounts to apply the gamecard, not just the one you click on in the Game Management page.

Hopefully the advanced notice of account expiry date will be coming soon. Since my account expired just expired recently (definitely no advanced warning at the time), I had no problem with changing the info of my card one way or the other.

As I said before MSN sends out e-mails to notify time of renewal, which PlayNC needs to impliment as well. Less time the account is down the better.

[/ QUOTE ]

Hmm? PlayNC did give me a nasty email-gram when I forgot to update to my new debit card in January, so I was expired for about... two hours and I went "DOH!"

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Still here, even after all this time!

[ QUOTE ]
Ok.

I know there was some problems with rewards granted earlier than they are supposed to (some people were sighted with the 33rd rewards and at least one wth a pet on the Live servers), which goes to show it's not all that reliable.

[/ QUOTE ]

my friend got his 33 in early December,and he started his account on april 28th,I started mine on april 30th and my 33 was not till late January

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I have an entirely different problem. Oh, I'm fairly certain that my 30 month reward's running late, too, but that's just the beginning of the issue.

I petitioned, and got an e-mail back asking for, among other things, my credit card's last four digits. I'm using game cards, but I figure it's a form thing, no biggie. I click on the link to update my response. I'm asked to put in my password and e-mail, and get back a message that it's incorrect. It's been a while, no biggie. I use the "forget your password" link so they can send me a new one. That e-mail's not on record (even if it's the one NCSoft used to e-mail me!). I go to the Ask a Question tab to try a work-around, only to be told that my "new" account won't work, as the e-mail (same one all the way through) is already in use.

Color me confuzzled.

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I would PM Lighthouse or Ex Libris with your issue, San_Diablo. They may be able to either clear up your login problem, or give you an email address to directly contact support with. (Support@plaync.com seems to not be getting answered anymore.)

Alternately, you can call the following number to talk directly to a customer service rep:

1-512-225-6359
Mon-Fri
12pm to 5pm, Central

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Paragon Wiki: http://www.paragonwiki.com
City Info Terminal: http://cit.cohtitan.com
Mids Hero Designer: http://www.cohplanner.com