Corrupt Pigg error: Game unplayable due to crashouts

My girlfriend's computer is relatively new, and has been experiencing this error. I've seen a few posts for it in the past, no method to "fix" in recent months on these boards has corrected her issue yet.

Things I have done include updated all drivers (Graphics, Audio, Chipset) I've deleted the COH directory entirely and had it redownload everything, just deleted the PIGG folder to have that redownload, done consistency checks, turned off all services in the background that could interfere, I've even used Blue Union's method to increase the game's memory allotment up to 3GB. But it freezes and PIGG-error-crashes around 1.1GB of memory in the task manager (In RWZ especially) and there's a sound loop before it, sometimes.

I can go into specifics, and I intend to, but I really want to get some consensus on how many of you other folks are running into the same problem and what you've done to fix it.

Quote:

Originally Posted by Deus_Otiosus This entire post should receive some kind of award for being both hysterical and fantastic. Well done.

Please post a CoH Helper log and HiJack This report from the computer, so we'll know more information about the hardware/running processes/services.

We've been saving Paragon City for eight and a half years. It's time to do it one more time.

Will do. I didn't initially because I've been trying to get a sense of whether or not the problem is beyond just her lately. I've never struggled with a problem like this before, and it's pretty bizarre. Looking for a support group

I have narrowed it down to the game itself, I believe. I did a memory test (0 errors) and a chkdsk (no bad sectors) and a burn-in stress test (no internal combustion there) and played L4D2 for a while to see if I could get any sort of similar problem. I think I'm dealing with a client issue/conflict.

I'm at work now, will look into Helper and HijackThis when I get home tonight.

Quote:

Originally Posted by Deus_Otiosus This entire post should receive some kind of award for being both hysterical and fantastic. Well done.

L4D2 uses DirectX on Windows computers. CoH is using OpenGL.

Unless you are running on Linux or Mac (which would be useful information to include in the OP), the comparisons are pretty much like the following:

Apples. Oranges.

CoHHelper Info


---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at May 7, 2012 17:28 (-04:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: H67MA-USB3-B3
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.3GHz
Memory: 8192MB
.Net Memory Report: 6337MB out of 8175MB available
Page File: 14371MB (1976MB currently in use)
C Drive: (WDC WD10EADS-00P8B0 ATA Device) 109803MB out of 199898MB (54%) free
D Drive: (WDC WD10EADS-00P8B0 ATA Device) 753754MB out of 753867MB (99%) free
E Drive: (TSSTcorp CDDVDW SH-S223C ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce GTX 560
Manufacturer / Chip: NVIDIA / GeForce GTX 560
Video Memory: 4065 MB
Driver Version: 8.17.12.9610
Driver Date: 2/29/2012 8:02:00 PM
Driver Language: English

Sound Device Description: Speakers (Logitech USB Headset)
Driver File: USBAUDIO.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 8:06:32 PM


WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: H67MA-USB3-B3
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20110331000000.000000+000


Registry Information for Current User
Resolution: 1920x1080
3D Resolution: 1920x1080 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: 4x
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High


World Texture Level: High
Character Texture Level: High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: High quality
Advanced Occlusion Settings: No
Ambient Occlusion: Performance
Occlusion Strength: Slight
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 0.058
Music Sound Volume: 0.058

Show Advanced Graphics Options: Yes
Overall Graphics Quality: 1.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCsoft\City of Heroes

Mod files in the Data directory
No modifications found

Quote:

Originally Posted by Deus_Otiosus This entire post should receive some kind of award for being both hysterical and fantastic. Well done.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:30:11 PM, on 5/7/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\NCSoft\Launcher\NCLauncher.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\xxxxx\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [NCsoft Launcher] C:\Program Files (x86)\NCSoft\Launcher\NCLauncher.exe /Minimized
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2337736725-3936346549-64110880-1004\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-2337736725-3936346549-64110880-1004\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7341 bytes

Quote:

Originally Posted by Deus_Otiosus This entire post should receive some kind of award for being both hysterical and fantastic. Well done.

I managed to pull something out of the Windows event viewer:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-05-07T02:10:08.000000000Z" />
<EventRecordID>9996</EventRecordID>
<Channel>Application</Channel>
<Computer>TheJeanMachine</Computer>
<Security />
</System>
- <EventData>
<Data>CityOfHeroes.exe</Data>
<Data>1.0.0.1</Data>
<Data>4cc</Data>
<Data>01cd2bf5933a68e9</Data>
<Data>249</Data>
<Data>C:\Program Files (x86)\NCsoft\City of Heroes\CityOfHeroes.exe</Data>
<Data>c2597e84-97e9-11e1-8bf8-50e549360faf</Data>
<Binary>430072006F00730073002D00740068007200650061 006400000044006500610064006C006F0063006B0000000000 </Binary>
</EventData>
</Event>

Quote:

Originally Posted by Deus_Otiosus This entire post should receive some kind of award for being both hysterical and fantastic. Well done.

After 20 minutes of trying to do what caused tons of crashes last night, I cannot reproduce the problem. Yet.

I'm curious though, if anyone can pick at the dumped logs here and tell me anything.

Quote:

Originally Posted by Deus_Otiosus This entire post should receive some kind of award for being both hysterical and fantastic. Well done.

The error has persisted, until last night. An unprofessional theory is that her network card's drivers were corrupt and causing freezing when heavy packet traffic hit it, then City was simply throwing back whatever error seemed appropriate at the time - since uninstalling the adapter and reinstalling the drivers, the error SEEMS to have gone away.

Will update as needed.

Edit: How we came to the conclusion was that during a routine file transfer from PC to PC (Windows 7) she froze up again during the calculation phase for the transfer. Then she couldn't connect to my PC anymore. This problem disappeared after reinstalling the network card.

Oh, and I transferred my non-crashing game folder to hers, to overwrite her COH directory. I thought maybe I had the magic switch in there somewhere.

Quote:

Originally Posted by Deus_Otiosus This entire post should receive some kind of award for being both hysterical and fantastic. Well done.

Update: This is a lost cause. I fully formatted and reinstalled Windows, the problem persists.

I can't narrow down if its the client or the computer, but I'm really leaning toward the client because I can't make any other program behave this way.

Quote:

Originally Posted by Deus_Otiosus This entire post should receive some kind of award for being both hysterical and fantastic. Well done.

The harsh bit I gotta say now... sorry...
The game is fine. It *is* the computer, and I know that's frustrating to hear, but I speak not only truth, but near-gospel. If the game itself were the problem, I, and others, would simply not be running. My computer, and yours on your other computer, run with no issues, yes? So... what's that leave? The computer itself. This has been the case since Co* started. There are *occasional* systemwide/cross computer issues with the client or servers, but invariably, the onesies like these are the comptuers themselves. Period.

---

Now, having said that so we're clear... I'm not tryin' to harsh ya out. It's just the facts.

Go get a PCI network card (not a USB one) and stick it in there. If that solves it, you have it figured out: the onboard network port is bad.

However, it could also be the bios on the motherboard. Your current BIOS is saying V6.00PG, which *COULD* be F6 on the list here:
http://www.gigabyte.us/products/prod...?pid=3806#bios

And if that's the case, there's a new one, F8. Maybe you can upload that onto the motherboard and fix it.

Beyond that, perhaps a flaky motherboard. It sounds likely to me at this point.

Ask a few of us: We use Co* to KILL THINGS. It is, still, so far as I know, the baddest thing you can do to any computer. I don't know why, but it maxes CPUs, Memory, North/south bridges, network ports, and video cards. Only thing it doesn't stress is the hard drive. Well, and if you happen to have a floppy drive, that doesn't get hit at all.

You are experiencing one of those computers that it kills, sounds like.

I bet the network card fixes it. But only a small bet. I'm sorta leaning bad mobo. I've also kinda fallen off the Gigabyte bandwagon, and use only Intel at work these days. Seems to have been a really good move so far, I've had a few problems with the Gigabyte boards in recent months. Perhaps this is your issue too. That being said, I am running on an Intel Core2Duo, Gigabyte board, EVGA NVidia 9600GT, Win Vista, 4G ram, no issues whatsoever, and this Gigabyte is a good board. (so far. Now that I've bragged, watch it burn on me. Heh.)

I hope that helps. I know it's wordy. But I really do want you to feel good about the game, and place suspicion where it's warranted: the computer.

Good luck!

Try something for me.

Try disconnecting the USB headset.

See if it is still unstable.

Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

I see my fair share of bad motherboards, it happens.

You did the 3rd "R" and its still flaky. I think you answered your own question.

Start with houtex's suggestion about using a different network card. Sometimes having spare stuff is handy.

The game is quite stable, if there was a serious issue, this part of the forums would be going bonkers.