add deluxe code to account

Hi - I've already got a VIP account - started years ago with GvE pack.
I've got a Deluxe code and want to add it. But it keeps asking me to create a new account. There is no option to add it to my old account.
Any ideas.
I've logged a ticket - weirdly the email points me towards the german support site to update the ticket (no updates yet)
Many Thanks

First off, welcome back.

Secondly, what is this Deluxe code and where did you get it? The more specific the information you give the better it will be for those attempting to help you.

With a retail box code, you should be able to log into your account on the NCSoft site, click on the Use a Serial Code link, enter the code in the box and follow the onscreen prompts.. It may ask which account to apply it to or it may tell you that the code is not valid for that account type. For example, there is a difference between EU codes and US codes. EU codes cannot be applied to a US account, and a US code cannot be applied to an EU account.

You can also try logging in to your account on the NSCoft site, click on Game Accounts, select your account name and then click the Redeem Code link on the right side of the screen. Enter the serial code and follow the onscreen instructions. Again, the code must be the correct type of code for the account you are applying it to.

If this is a code from a VIP Starter Pack, that cannot be applied to an existing account. It can only be applied to a brand new account.

Thanks for replying - I think it was called "collectors" in the US.
Its the one with power slide and cape of the 4 winds.
I've tried selecting my account - going to "add code" - but when I put in the code it prompts me to create an account - even though I started the process from the desired account in the first place.
I googled it - and I found someone had to get support to add the code for them, but that was a few years ago and I was hoping it had changed....

its the same issue this person had
http://boards.cityofheroes.com/showthread.php?t=226455

"Going Rogue Complete Edition?"

It helps to be precise.

What you said, go to your NC account page and click "apply code" should work. Did you select your existing CoH account first? I assume you have to, or else it thinks you're trying to open a second account. Make sure your COH account, not master account, is selected.

I have a european account.
I add the code from my existing account screen - the one with the options in the top right - add code , add time card etc... it takes me to the code entry entry screen. I put the code in - then in prompts me for a new account name and warns me it can't match an existing one.
The tickets been open with support for 2 days now with no reply

just to be clear - there is a european box set called "Deluxe" that came with powerslide and cape. - its old but you can still track it down. I live in Europe - had european account for years - since i13 i think it was - I originally created the account with GvE code.

Sorry to hear about your problem. Support are the only people that can help you at this point.

I was having the issue applying a code from the CoV Special Edition to my old account because I found it for cheap. However, I kept getting sent to add a new account instead of applying to my existing account.

Some research on the forums pointed me to discover that if you have already used a code for that same edition on your account, it will not work.

Most likely the devs realized that people can buy older boxes, like I did, and get $15 worth of VIP Service for half the price, at least for a while.

And this was exactly my case too... I had already applied a CoV SE code years ago. So I took it further to experiment and purchased an Architect Edition box because I had never gotten it before.

This time, it worked. Credited me for a month and all that is included with the Architect Edition (the Magic or Cyborg booster pack).

So, to the OP, is there a chance you have already applied a "Deluxe Version" code in the past to that account? If you have, this may be issue.

As Deluxe is what was called the Collector's edition here, I'm going to say it should include the VIP badge and the Prestige Power Slide. So it would add (unless the OP did already apply a deluxe code previously) and should be something he can upgrade with.

Just to make sure, you went and put your ticket in via the support page at NCSoft.com, right?

And if it's been two days (this being the 3rd) I recommend you "update" the ticket with "still waiting/yet to receive assistance"

I've just used live support- thats a pretty good feature.
Hopefully I'll get somewhere now - they were very nice

Thanks Stargeek - Support have sorted it for me now. Very helpful. (I'll use live support again if i ever have any issues)