have a serious problem.

Keep in mind that I am by no means a technical person- I do art, not computers. Yesterday, My game strted crashing- several times in a row, giving all kinds of error messages, including corrupt file messages. I gave it a rest and played for several hours today, no problem. And then it crashed again. and kept crashing. It crashed when I changed zones, and then when I tried to log into a character, and now, I can't even reach the login screen before crashing. I have uninstalled and reinstall the drivers. I have uninstalled and reinstalled the game. It changes nothing.

I'll give as much data as I can, but something has broken, but I don't know what.

First, Hijack This:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:14:11 PM, on 03/02/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Logitech\Gaming Software\LWEMon.exe
C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\NCSoft\Launcher\NCLauncher.exe
C:\Program Files\Steam\steam.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
D:\download\CohHelper.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

O2 - BHO: PriceGong - {1631550F-191D-4826-B069-D9439253D926} - C:\Program Files\PriceGong\2.5.0\PriceGongIE.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.31.6\bh\Ba bylonToolbar.dll
O2 - BHO: BHO Project - {a233f4f1-6ebc-40bc-8369-2b8b2b8019d9} - C:\Program Files\Object\bho_project.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Babylon Toolbar - {98889811-442D-49dd-99D7-DC866BE87DBC} - C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.31.6\Babyl onToolbarTlbr.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [GEST] m‘|\ü
O4 - HKLM\..\Run: [Start WingMan Profiler] C:\Program Files\Logitech\Gaming Software\LWEMon.exe /noui
O4 - HKLM\..\Run: [XboxStat] "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NCsoft Launcher] C:\Program Files\NCSoft\Launcher\NCLauncher.exe /Minimized
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ES lite Service for program management. (ES lite Service) - Unknown owner - C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe

--
End of file - 5726 bytes

Now- CoHelper-

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at February 3, 2012 22:10 (-05:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: P43-ES3G
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (2 CPUs)
Memory: 3326MB
.Net Memory Report: 2635MB out of 3326MB available
Page File: 4538MB (672MB currently in use)
C Drive: (WDC WD400BB-00AUA1) 15856MB out of 38154MB (41%) free
D Drive: (WDC WD15EARS-00MVWB0) 1394810MB out of 1430789MB (97%) free
E Drive: (HL-DT-ST DVD-ROM GDR8163B) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: ATI Radeon HD 4600 Series
Manufacturer / Chip: Advanced Micro Devices, Inc. / AMD Radeon Graphics Processor (0x9498)
Video Memory: 1024.0 MB
Driver Version: 6.14.0010.7246
Driver Date: 12/05/2011 9:54:00 PM
Driver Language: English

Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5672
Driver Date: 01/01/0001 12:00:00 AM


WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: P43-ES3G
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20081126000000.000000+000


Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (0)
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High

I'll just add this error log to the pile.

2012-02-03 22:04:19.0156 : 1 : Info : Rolling the log files...
2012-02-03 22:04:19.0468 : 1 : Info : Starting:
C:\Program Files\NCSoft\Launcher\_Launcher.exeC:\Program Files\NCSoft\Launcher\NCLauncher.exe /Minimized
Full assembly name: _Launcher, Version=1.6.3.5, Culture=neutral, PublicKeyToken=null
2012-02-03 22:04:19.0468 : 1 : Info : Windows version: 5.1.2600.196608 (WinXP)
2012-02-03 22:04:19.0468 : 1 : Info : Starting _Launcher...
2012-02-03 22:04:19.0468 : 1 : Info : --- Parsing Command Line ---
2012-02-03 22:04:19.0625 : 1 : Info : --- Command Line Parsed---
2012-02-03 22:04:19.0625 : 1 : Info : --- Setting Up Application Data ---
2012-02-03 22:04:19.0625 : 1 : Info : --- Initializing Launcher App ---
2012-02-03 22:04:19.0625 : 1 : Info : --- Creating User Mutex ---
2012-02-03 22:04:19.0625 : 1 : Info : --- Setting up IPC Channel ---
2012-02-03 22:04:19.0625 : 1 : Info : --- Not Still Running, Setting Up IPC ---
2012-02-03 22:04:19.0625 : 1 : Info : --- Attemping Register IPC ---
2012-02-03 22:04:19.0781 : 1 : Info : --- Handle First Instance ---
2012-02-03 22:04:19.0781 : 1 : Info : --- Initializing Configuration Group ---
2012-02-03 22:04:19.0937 : 1 : Info : --- Initalizing Language And Region ---
2012-02-03 22:04:19.0937 : 1 : Info : --- Creating Splash Screen ---
2012-02-03 22:04:19.0937 : 1 : Info : --- First Run Initialization ---
2012-02-03 22:04:19.0937 : 1 : Info : --- Update Self ---
2012-02-03 22:04:19.1718 : 1 : Info : Patcher: BeginOp: Checking for updates. : () : 0%
2012-02-03 22:04:19.1718 : 1 : Info : Patcher: BeginOp: Getting Current Version : () : 0%
2012-02-03 22:04:19.1875 : 1 : Info : BasicDownloader: Downloading 1 files for a total of : bytes.
2012-02-03 22:04:19.1875 : 1 : Info : BasicDownloader: Downloading from "http://launcher.patcher.ncsoft.com/NCLauncher/Main/Manifests/CurrentVersion.xml" to "C:\Documents and Settings\Lisa Nadazdy\Local Settings\Temp\tmp2.tmp".
2012-02-03 22:04:25.8593 : 1 : Info : BasicDownloader: Response Host "launcher.patcher.ncsoft.com" IP 0 = 216.104.99.209
2012-02-03 22:04:25.8593 : 1 : Info : BasicDownloader: Response Host "launcher.patcher.ncsoft.com" IP 1 = 216.104.99.200
2012-02-03 22:04:25.8593 : 1 : Info : BasicDownloader: Download of "http://launcher.patcher.ncsoft.com/NCLauncher/Main/Manifests/CurrentVersion.xml" completed successfully.
2012-02-03 22:04:25.8593 : 1 : Info : FileVerifier: Verifying: 'C:\Documents and Settings\Lisa Nadazdy\Local Settings\Temp\tmp2.tmp' Expected Hash = '' Expected Length = -1
2012-02-03 22:04:25.8593 : 1 : Info : FileVerifier: PASS: File exists, and there is no hash or length to test against.
2012-02-03 22:04:25.8593 : 1 : Info : Patcher: EndOp: Getting Current Version : () : 0%
2012-02-03 22:04:25.8750 : 1 : Info : Patcher: BeginOp: : () : 0%
2012-02-03 22:04:25.8750 : 1 : Info : Patcher: EndOp: : () : 20%
2012-02-03 22:04:25.8750 : 1 : Info : Patcher: EndOp: Checking for updates. : () : 0%
2012-02-03 22:04:26.1718 : 1 : Info : --- Evaluating Registry ---
2012-02-03 22:04:26.4843 : 1 : Info : --- Creating LauncherApplication ---
2012-02-03 22:04:26.4843 : 1 : Info : --- LauncherApplication Run ---
2012-02-03 22:04:27.7343 : 1 : Info : Getting Pathch Server for GameID: CityOfHeroes
2012-02-03 22:04:28.0312 : 1 : Info : BasicDownloader: Downloading 1 files for a total of : 2510 bytes.
2012-02-03 22:04:28.0312 : 1 : Info : BasicDownloader: Downloading from "http://cohlive.patcher.ncsoft.com/CityOfHeroes/Main/Manifests/InstallManifest.xml" to "C:\Documents and Settings\Lisa Nadazdy\Config\Default\TempInstallManifest.xml".
2012-02-03 22:04:28.4062 : 1 : Info : BasicDownloader: Response Host "cohlive.patcher.ncsoft.com" IP 0 = 216.104.99.208
2012-02-03 22:04:28.4062 : 1 : Info : BasicDownloader: Response Host "cohlive.patcher.ncsoft.com" IP 1 = 216.104.99.200
2012-02-03 22:04:28.4062 : 1 : Info : BasicDownloader: Download of "http://cohlive.patcher.ncsoft.com/CityOfHeroes/Main/Manifests/InstallManifest.xml" completed successfully.
2012-02-03 22:04:28.4062 : 1 : Info : FileVerifier: Verifying: 'C:\Documents and Settings\Lisa Nadazdy\Config\Default\TempInstallManifest.xml' Expected Hash = '' Expected Length = 2510
2012-02-03 22:04:28.4062 : 1 : Info : FileVerifier: PASS: Length matches, and there is no hash to test against.
2012-02-03 22:04:28.8281 : 1 : Info : Checking to see if the game (CityOfHeroes) can apply transition CheckForUpdates.
2012-02-03 22:04:28.8281 : 1 : Info : Attempting transition - 0 other operations are currently taking up low bandwidth.
2012-02-03 22:04:28.8593 : 11 : Info : Patcher: BeginOp: Checking for updates. : () : 0%
2012-02-03 22:04:28.8593 : 11 : Info : Patcher: BeginOp: Getting Current Version : () : 0%
2012-02-03 22:04:28.8593 : 11 : Info : BasicDownloader: Downloading 1 files for a total of : bytes.
2012-02-03 22:04:28.8593 : 11 : Info : BasicDownloader: Downloading from "http://cohlive.patcher.ncsoft.com/CityOfHeroes/Main/Manifests/CurrentVersion.xml" to "C:\Documents and Settings\Lisa Nadazdy\Local Settings\Temp\tmp3.tmp".
2012-02-03 22:04:29.0625 : 11 : Info : BasicDownloader: Response Host "cohlive.patcher.ncsoft.com" IP 0 = 216.104.99.200
2012-02-03 22:04:29.0625 : 11 : Info : BasicDownloader: Response Host "cohlive.patcher.ncsoft.com" IP 1 = 216.104.99.208
2012-02-03 22:04:29.0625 : 11 : Info : BasicDownloader: Download of "http://cohlive.patcher.ncsoft.com/CityOfHeroes/Main/Manifests/CurrentVersion.xml" completed successfully.
2012-02-03 22:04:29.0625 : 11 : Info : FileVerifier: Verifying: 'C:\Documents and Settings\Lisa Nadazdy\Local Settings\Temp\tmp3.tmp' Expected Hash = '' Expected Length = -1
2012-02-03 22:04:29.0625 : 11 : Info : FileVerifier: PASS: File exists, and there is no hash or length to test against.
2012-02-03 22:04:29.0625 : 11 : Info : Patcher: EndOp: Getting Current Version : () : 0%
2012-02-03 22:04:29.0625 : 11 : Info : Patcher: BeginOp: : () : 0%
2012-02-03 22:04:29.0625 : 11 : Info : Patcher: BeginOp: Getting Patch List : () : 0%
2012-02-03 22:04:29.0625 : 11 : Info : BasicDownloader: Downloading 1 files for a total of : bytes.
2012-02-03 22:04:29.0625 : 11 : Info : BasicDownloader: Downloading from "http://cohlive.patcher.ncsoft.com/CityOfHeroes/Main/Manifests/PatchListManifest.xml" to "C:\Documents and Settings\Lisa Nadazdy\Local Settings\Temp\tmp4.tmp".
2012-02-03 22:04:29.3281 : 11 : Info : BasicDownloader: Response Host "cohlive.patcher.ncsoft.com" IP 0 = 216.104.99.208
2012-02-03 22:04:29.3281 : 11 : Info : BasicDownloader: Response Host "cohlive.patcher.ncsoft.com" IP 1 = 216.104.99.200
2012-02-03 22:04:29.3593 : 11 : Info : BasicDownloader: Download of "http://cohlive.patcher.ncsoft.com/CityOfHeroes/Main/Manifests/PatchListManifest.xml" completed successfully.
2012-02-03 22:04:29.3593 : 11 : Info : FileVerifier: Verifying: 'C:\Documents and Settings\Lisa Nadazdy\Local Settings\Temp\tmp4.tmp' Expected Hash = '' Expected Length = -1
2012-02-03 22:04:29.3593 : 11 : Info : FileVerifier: PASS: File exists, and there is no hash or length to test against.
2012-02-03 22:04:29.3593 : 11 : Info : Patcher: EndOp: Getting Patch List : () : 0%
2012-02-03 22:04:29.3593 : 11 : Info : Patcher: BeginOp: Finding the minimum number of patches to apply. : () : 0%
2012-02-03 22:04:29.3593 : 11 : Info : Patcher: EndOp: Finding the minimum number of patches to apply. : () : 0%
2012-02-03 22:04:29.3593 : 11 : Info : Patcher: EndOp: : () : 80%
2012-02-03 22:04:29.3593 : 11 : Info : Patcher: EndOp: Checking for updates. : () : 0%
2012-02-03 22:04:29.4218 : 1 : Info : --- Entering StagedInstallState ---
2012-02-03 22:04:29.5468 : 1 : Info : -StagedInstallState: Performing Disk Space Check.
2012-02-03 22:04:30.5625 : 1 : Info : -StagedInstallState: Attempting to load StagedInstall.xml
2012-02-03 22:04:30.7343 : 19 : Info : -StagedInstallState: Entering Download Thread
2012-02-03 22:04:30.7500 : 19 : Info : -StagedInstallState: C:\Program Files\NCsoft\City of Heroes\CityOfHeroes_Main_0.0.0.1To0.0.0.2.ncpatch does not exist, Downloading file.
2012-02-03 22:04:31.0156 : 19 : Info : -StagedInstallState: FileMode.Append
2012-02-03 22:04:31.0156 : 19 : Info : -StagedInstallState: Starting File Download - C:\Program Files\NCsoft\City of Heroes\CityOfHeroes_Main_0.0.0.1To0.0.0.2.ncpatch. downloading
2012-02-03 22:06:18.0781 : 19 : Info : -StagedInstallState: Checking Files Hash
2012-02-03 22:06:49.8750 : 19 : Info : -StagedInstallState: removing downloading tag from file.
2012-02-03 22:06:49.9218 : 16 : Info : -StagedInstallState: Entering Applying state.
2012-02-03 22:06:50.0937 : 16 : Info : -StagedInstallState: Attempting to Uncompress patch.
2012-02-03 22:06:50.1093 : 16 : Info : -StagedInstallState: Performing Disk Space Check.
2012-02-03 22:06:50.2343 : 16 : Info : -StagedInstallState: Extracting - CityOfHeroes_Main_0.0.0.1To0.0.0.2\PatchManifest.x ml
2012-02-03 22:06:50.3125 : 16 : Info : -StagedInstallState: Extracting - CityOfHeroes_Main_0.0.0.1To0.0.0.2\ProductFiles\pi ggs\stage2.pigg
2012-02-03 22:06:54.6250 : 16 : Info : -StagedInstallState: Extracting - CityOfHeroes_Main_0.0.0.1To0.0.0.2\ProductFiles\pi ggs\stage2a.pigg
2012-02-03 22:06:59.7187 : 16 : Info : -StagedInstallState: Extracting - CityOfHeroes_Main_0.0.0.1To0.0.0.2\ProductFiles\pi ggs\stage2b.pigg
2012-02-03 22:07:07.1562 : 16 : Info : -StagedInstallState: Extracting - CityOfHeroes_Main_0.0.0.1To0.0.0.2\ProductFiles\pi ggs\stage2c.pigg
2012-02-03 22:07:12.8281 : 16 : Info : -StagedInstallState: Extracting - CityOfHeroes_Main_0.0.0.1To0.0.0.2\ProductFiles\st aged_version.ini
2012-02-03 22:07:12.8281 : 16 : Info : -StagedInstallState: Extracting - CityOfHeroes_Main_0.0.0.1To0.0.0.2\ProductFiles\st aged_version.ini.X-D-E-L-T-A
2012-02-03 22:07:12.8281 : 16 : Info : -StagedInstallState: Retrieving Patch Manifest.
2012-02-03 22:07:12.8281 : 16 : Info : -StagedInstallState: Applying Patch Manifest
2012-02-03 22:07:12.8281 : 16 : Info : -StagedInstallState: Adding File: C:\Program Files\NCsoft\City of Heroes\piggs\stage2.pigg
2012-02-03 22:07:12.8281 : 16 : Info : -StagedInstallState: Adding File: C:\Program Files\NCsoft\City of Heroes\piggs\stage2a.pigg
2012-02-03 22:07:12.8281 : 16 : Info : -StagedInstallState: Adding File: C:\Program Files\NCsoft\City of Heroes\piggs\stage2b.pigg
2012-02-03 22:07:12.8281 : 16 : Info : -StagedInstallState: Adding File: C:\Program Files\NCsoft\City of Heroes\piggs\stage2c.pigg
2012-02-03 22:07:13.6093 : 16 : Info : -StagedInstallState: Applying XDelta: C:\Program Files\NCsoft\City of Heroes\staged_version.ini.P-A-T-C-H-E-D
2012-02-03 22:07:13.8593 : 16 : Info : -StagedInstallState: (XDelta) Removing: C:\Program Files\NCsoft\City of Heroes\staged_version.ini
2012-02-03 22:07:13.8593 : 16 : Info : -StagedInstallState: (XDelta) Moving: C:\Program Files\NCsoft\City of Heroes\staged_version.ini.P-A-T-C-H-E-D
2012-02-03 22:07:13.8593 : 16 : Info : -StagedInstallState: Removing Patch Scratch Directory.
2012-02-03 22:07:14.0625 : 16 : Info : -StagedInstallState: Setting up for next Stage Download.
2012-02-03 22:07:14.0625 : 1 : Info : -StagedInstallState: Performing Disk Space Check.
2012-02-03 22:07:14.1250 : 21 : Info : -StagedInstallState: Entering Download Thread
2012-02-03 22:07:14.1250 : 21 : Info : -StagedInstallState: C:\Program Files\NCsoft\City of Heroes\CityOfHeroes_Main_0.0.0.2To0.0.0.3.ncpatch does not exist, Downloading file.
2012-02-03 22:07:14.5468 : 21 : Info : -StagedInstallState: FileMode.OpenOrCreate
2012-02-03 22:07:14.5468 : 21 : Info : -StagedInstallState: Starting File Download - C:\Program Files\NCsoft\City of Heroes\CityOfHeroes_Main_0.0.0.2To0.0.0.3.ncpatch. downloading
2012-02-03 22:32:08.3125 : 21 : Info : -StagedInstallState: Checking Files Hash
2012-02-03 22:32:11.4531 : 21 : Info : -StagedInstallState: FILES HASH DID NOT MATCH EXPECTED! Going to repair state to finish!
2012-02-03 22:32:11.5156 : 21 : Error :


Summary For :
======================================
--> MachineName: KALGOORLIE
--> TimeStamp: 04/02/2012 3:32:11 AM
--> FullName: NC.Logging, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
--> AppDomainName: StubDomain
--> WindowsIdentity: KALGOORLIE\Lisa Nadazdy

Exception Information Details:
======================================
Exception Type: System.Exception
Message: An error prevented the game from being updated.
Game files might be corrupted, or files could have been in use while the update was being applied.
Reinstalling the game will probably fix the problem.
You can also try to reapply the updates by right-clicking on the game's name in the game list.
Data: System.Collections.ListDictionaryInternal
TargetSite: NULL
HelpLink: NULL
Source: NULL

2012-02-03 22:32:11.5312 : 21 : Error : StagedInstallState: Exception:



Summary For :
======================================
--> MachineName: KALGOORLIE
--> TimeStamp: 04/02/2012 3:32:11 AM
--> FullName: NC.Logging, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
--> AppDomainName: StubDomain
--> WindowsIdentity: KALGOORLIE\Lisa Nadazdy

Exception Information Details:
======================================
Exception Type: System.Exception
Message: An error prevented the game from being updated.
Game files might be corrupted, or files could have been in use while the update was being applied.
Reinstalling the game will probably fix the problem.
You can also try to reapply the updates by right-clicking on the game's name in the game list.
Data: System.Collections.ListDictionaryInternal
TargetSite: Void LogAndThrowException(System.String, System.Exception)
HelpLink: NULL
Source: NC.Logging

StackTrace Information Details:
======================================
at NC.Logging.Logger.LogAndThrowException(String message, Exception ex)
at NC.Logging.Logger.LogAndThrowException(Exception ex)
at NC.Launcher.GameItems.GameItem.ReadyToPlayStagedIn stallState.HashDownloadedFile(String sDLPath)
at NC.Launcher.GameItems.GameItem.ReadyToPlayStagedIn stallState.DownloadWithWebClient(FileManifest fMan, String sDLPath)

2012-02-03 22:32:11.5312 : 1 : Error : Creating ErrorState



Summary For :
======================================
--> MachineName: KALGOORLIE
--> TimeStamp: 04/02/2012 3:32:11 AM
--> FullName: NC.Logging, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
--> AppDomainName: StubDomain
--> WindowsIdentity: KALGOORLIE\Lisa Nadazdy

Exception Information Details:
======================================
Exception Type: System.Exception
Message: An error prevented the game from being updated.
Game files might be corrupted, or files could have been in use while the update was being applied.
Reinstalling the game will probably fix the problem.
You can also try to reapply the updates by right-clicking on the game's name in the game list.
Data: System.Collections.ListDictionaryInternal
TargetSite: Void LogAndThrowException(System.String, System.Exception)
HelpLink: NULL
Source: NC.Logging

StackTrace Information Details:
======================================
at NC.Logging.Logger.LogAndThrowException(String message, Exception ex)
at NC.Logging.Logger.LogAndThrowException(Exception ex)
at NC.Launcher.GameItems.GameItem.ReadyToPlayStagedIn stallState.HashDownloadedFile(String sDLPath)
at NC.Launcher.GameItems.GameItem.ReadyToPlayStagedIn stallState.DownloadWithWebClient(FileManifest fMan, String sDLPath)

2012-02-03 22:32:11.5312 : 1 : Info : --- Exiting StagedInstallState ---

What I assume is your real name is in that last logfile thrice, under the machine summaries, you may wish to edit that out if you're concerned about such things (although based on your forum name, perhaps you aren't).

I just updated my Radeon HD 4650 drivers and it took 3 installs to get it correct and work with my monitor and games. I'm running the same drivers now, with no issues, so you may want to try and roll back the drivers and reinstall them.

Anna, my spouse, is more of a computer nerd than I am (understatement- she's a real-time software engineer for the nuclear industry) has helped me narrow things down. The card is good, it works in any other circumstance. The drivers are good, too. My machine is clean as a whistle and runs stable in all other circumstances.

So, what it is not (or unlikely to be):

Malwar

Hardware failure

Failure on the part of the graphics card either in software, drivers or hardware



I have completely unistalled the NCSoft Launcher and CoH, and done a defrag of the system. Next step is to use a clean disc utility and wipe any 'crud' that may be lurking on the drive, and inspect the registry. Then reinstall the launcher and CoH and see what happens. I suspect that the Launcher has some corrupt files and uninstalling them may have left something behind which is causing me grief and we'll looking closely at that to see if it's the culprit.

Judging by the driver dates it looks as if you are running 11.5 of Catalyst Control Centre which is known to be unstable for CoH. I'd suggest upgrading your graphics drivers - 11.9 is known to be stable - I'm not sure about the latest though.

Unrelated I'd definitely look at upgrading your Internet Explorer unless you need v6 for some reason - that has a huge number of security holes and is no longer supported by Microsoft.
The Babylon and PriceGong toolbars are a concern as they are Adware which don't vet the ads the serve up properly and have been reported as a source of malware infection

Try this:
Dump the Pigg files in your Beta folder and copy the Live ones. Tell it to repair and see what happens then.

While I'm not the best with knowing what does/doesn't need to be on startup, I did see what felt like too many unnecessary things like Office related startup things. I create a 'Startup Disabled' folder (holdover from my early Mac use) within the 'Programs' folder on the start menu and move the shortcuts to that unless I need the app to run on boot.

To perhaps answers somebody else's question, it looks like the OP actually uses Firefox as a browser, not IE, but I would still upgrade to IE8 for security reasons. It also looks like you have some sort of XBox related drivers (or something) loading on boot as well.

No dice. Complete cleanout fixed nothing. The SAME error shows up again:

Error Code: 58 (FileGroupApplicationErrorRollbackNotAttempted):

Errors occurred while applying the patch,

and a rollback was not attempted.

The product is likely in an inconsistent state and should be repaired or reinstalled.

The patch application errors are as follows:

Error Code: 57 (ErrorRepairingTargetFile):

File could not be repaired: C:\Program Files\NCsoft\City of Heroes\piggs\stage1c.pigg.

It seems to have installed a new file to replace the old. Hopefully, that is the only problem. So far, so good.

I've hit a new error:

Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

I don't get it. I've tried a complete, clean installation from the bottom up. Why is it I'm having such problems?

I MIGHT be able to play soon. It's finally at a point where I can log in and access the character creator and tutorial. I've logged in, created a character and adjusted some settings. Looks good so far.

I get to stage 4 of the installer and it craps out at 90% every time with this error:

An error prevented the game from being updated.

Game files might be corrupted, or files could have been in use while the update was being applied.

Reinstalling the game will probably fix the problem.

You can also try to reapply the updates by right-clicking on the game's name in the game list.

Now, I'm in Atlas monitoring the instal (and it says I can do this), but is it affecting the install?

Hi Nadazdy,

Have you opened a CS Ticket for this issue? If not, please do so. They should be able to assist you further.

Thank you,
Freitag