I'm not there!

Who could I contact about this:

Not only have my test characters been wiped, but

No Freedom beta characters got copied over, and

None of my account stuff shows (veterans stuff, purchased items).

I started a new character but I'd like to have my account items.

Who gets petitions on Test?


mg

From the Sticky:

How does a test server differ from a “live” server?

Due to the nature and purpose of a test server, the operative word to keep in mind is “temporary.”

• Content and characters could be wiped at anytime as game specific updates and changes are published, tested and removed.
• Players can expect lower levels of support, since the bulk of this service is centered around our live servers.
• Normal bug reporting and petitions will be handled a bit differently, as all issues need to be given more time for in-depth study, review and reproduction.

[ ProTip: The banner is a link to art refs!! | The Khellection | The HBAS Repository | Brute Guides (4/16/10) | How To Post An Image - A Quick Guide ]
Biggest Troll on the forums? I'll give you a hint:

You've misread the threads. Test characters were wiped and the Freedom server (as in Virtue, Freedom, Justice, Zukunft, etc. server) database was placed on Test.

It wasn't a copy of the Beta server character database.

EDIT: Also, it isn't a current copy of the Freedom server database but one that is a bit out of date.

Hmm okay I think I get it. Too many things are named "Freedom".

:P

I'm not certain but I think it was probably something along the following lines of what happened.

Before CoH Freedom launched, the Freedom server database was copied over to test some database items. It was a copy from some point after the big stress test event on Freedom (known due to the level of the Texas Justice that exists there). Since it was before the launch of Freedom and isn't tied to the Live account system, it didn't get awarded the Reward Tokens when Freedom launched. The Reward tree exists since it is part of the build but no Tokens since that server wasn't processed when the Live server was in setting all of the Paragon Points and Reward Tokens when CoH Freedom launched.

I believe they should be able to give us access to the Paragon Market, similar to how we accessed it during Beta using dummy account info for the Market.

As for the Reward Tokens, only someone from Paragon Studios would be able to answer as to whether or not they are willing to award Reward Tokens and Paragon Points based off of either Live data or at least off of the Veteran's badges you show. It's also possible that they will be willing to grant some level bumps (since the copy tool isn't working still) and possibly grant Points and Reward Tokens manually.

I didn't think to check last night when I logged in Texas Justice (to see what level he was to know if it was after the Freedom stress test event) to check to see if he had his Sands of Mu, Nemesis Staff and Blackwand.

It's possible that those may still be claimable in the Badges windows since it's apparently an database copy from before CoH Freedom launched. It's at least something you could test.

I'd test it but I'm at w*rk right now.

Okay, I thought it might be like that since it's the new build but wasn't able to check it myself to verify. I'll be out most of the evening and won't be able to take a look at my Test version of Texas Justice until tomorrow.

It might be worth it to PM either Alpha Wolf, Clockwork 01 or one of the OCR team to ask about the possibility of manually awarding reward tokens and points or trying to get Test to have the same earned reward tokens and points applied since they aren't there.

I wound up having to make a run to the house at lunch so went ahead and logged on to Test. Scrolling through the Veteran Badge list, it shows badges being awarded for receiving 1 Reward Token, 2, Reward Tokens, 3 Reward Tokes, all the way up through somewhere around 29 Reward Tokens. Yet the Paragon Rewards window shows me as having earned 0 Reward Tokens. I went ahead and filed a /bug report but figured I'd post what I found here as well.

It's due to the Account Server being down. While it's down, you can't access the Paragon Market, unlocked account features, store or recent purchases, Paragon Rewards may not be up to date and cannont spend reward tokens, and cannot claim Character or Account items.

[ ProTip: The banner is a link to art refs!! | The Khellection | The HBAS Repository | Brute Guides (4/16/10) | How To Post An Image - A Quick Guide ]
Biggest Troll on the forums? I'll give you a hint:

I think the account server was up last night when I checked to see which version of TJ it was. I remember seeing the Store icon and not the ! icon I get when the account server is down.

Well dang. I guess Training Room likes you better. I've not seen the store up at all since it was patched with I21/Freedom.

[ ProTip: The banner is a link to art refs!! | The Khellection | The HBAS Repository | Brute Guides (4/16/10) | How To Post An Image - A Quick Guide ]
Biggest Troll on the forums? I'll give you a hint:

Okay like MG I understand the concept that my stuff can disappear at any time but earlier tonight I decided to log on and if nothing else see if I can find out where this new Halloween Trial is launching from. To my suprise, sort of, all the characters I had copied to test were gone. One 8 level SoA I created on test remained....

Now for the strange part I am still trying to understand. About 6 or 7 other characters from different servers, none above level 10 btw, that I had never ever copied over to test, beta or anywhere else.. many have not been played LIVE in years suddenly appear in my Test slots.

I can understand as things are upgraded my 50 (+3) level SoA crab vanished that's fine but can you explain just who at NC Soft decided to replace her with a series of low level characters I stopped playing or caring about a long time ago. I had friends coming on line from one of my SGs so I simply logged off and let it go for now but I fully intend to go in there and delete all of them. I'll buy off on the frequent patches deleting characters I want to play on test but no one is going to tel me.. "We had to delete your 50 level incarnate but here's a 4 level mastermind we thought you might enjoy playing again!"

If they are going to use this as a test server for store items, then they should wipe it every few weeks. If they didn't there would be no reason for people to spend money in the store to purchase items on live.