City of Heroes: Live Forum Archive

"Not allowed on this server..."

BeornAgain

By BeornAgain,
Posted on: 2011-09-13 24:10 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

I was able to successfully download the update today and start the client. However, whenever I log in, I run into two errors:

  • First, whenever I select any of the servers, I get the following message: "Account <name> is not allowed on this server. reason: Public access to this server has been disabled." My account is VIP status now according to the NCSoft website, so I'm wondering if this is the servers being down for everyone... or it not recognizing my account status properly.
  • Second, whenever I try to scroll down the list of servers, the scroll bar does not "stick" in place; I cannot even try to access the Exalted server. Whenever I let go of the scroll bar with my mouse, it snaps back up to the top.

@Shenalia
Triumph: Ion Force (SG)
Victory: Evil Triumphs (VG)
Proud member of the Triumphant Defenders Coalition.

 

Posted

We have the same problem on two different pc's - we can't scroll down to Exalted, it snaps back up as soon as you let go of the mouse button.

Member of Top Ten since 2005
Arc 98079: Hay Fever hits Heroes Hard
Arc 53357: Family Business is not Men-only

 

Posted

Quote:
Originally Posted by Shenalia View Post
First, whenever I select any of the servers, I get the following message: "Account <name> is not allowed on this server. reason: Public access to this server has been disabled." My account is VIP status now according to the NCSoft website, so I'm wondering if this is the servers being down for everyone... or it not recognizing my account status properly.
This is the default "servers are being worked on" message.

Quote:
[*]Second, whenever I try to scroll down the list of servers, the scroll bar does not "stick" in place; I cannot even try to access the Exalted server. Whenever I let go of the scroll bar with my mouse, it snaps back up to the top.
THAT is weird.

 

Posted

the "scroll snap" has been mentioned on Ustream and they are looking into it. as to the other issue, since the servers are not live for the public yet, we will all be getting that message.

 

Posted

Quote:
Originally Posted by Captain_Denmark View Post
We have the same problem on two different pc's - we can't scroll down to Exalted, it snaps back up as soon as you let go of the mouse button.
I have the same problem -- I cannot select Exalted (VIP) nor can I select my home server. So even once the servers are up, I'm effectively locked out!

-Buxley


"Don't cry because it's over, smile because it happened." -- Dr. Seuss

 

Posted

The good news being that Exalted's server load will be the lowest of ALL the servers once it goes live (if no one can get onto it), so it'll jump up to second place on the list.

Briefly.

The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise. ; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise ; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*

 

Posted

Quote:
Originally Posted by Shadowe View Post
The good news being that Exalted's server load will be the lowest of ALL the servers once it goes live (if no one can get onto it), so it'll jump up to second place on the list.

Briefly.
Is Exalted the new VIP server?

I have an idea. It starts with 's' and ends with 'litting their throats.'"
-Belkar Bitterleaf, Order of the Stick
Order of the Stick

 

Posted

I was get that same error at beta time but they said to me "we are trying game at there" kind message. I was thinking it was a beta thingie but looks like it is not only beta issue...

 

Posted

Quote:
Originally Posted by Silverrain View Post
I was get that same error at beta time but they said to me "we are trying game at there" kind message. I was thinking it was a beta thingie but looks like it is not only beta issue...
It was a beta thing then. The access list wasn't updated, so anyone who had resubscribed after the access list was last updated would get that message. I would get that message until I contacted support. They added me to the access list and I was able to play on beta.

Right now, everyone is getting that message because the servers are down for maintenance. No one is allowed on the servers during maintenance because of obvious reasons.

 

Posted

I have the scroll snapping issue as well as being told I dont have access to the server.

FYI on a mac if that matters.

*readies fire extinguisher*

 

Posted

Once they bring the servers back up you can just pick a server and back out and it will bring the servers you can't get access to up the list so you can click them.

It's a pain but you can get to them.

Level 50s: to many to remember at this point