E-mail rollback?
By
AzureSkyCiel,
Posted on: 2011-02-10 07:46 in ALL ACCESS Gameplay Technical Issues Bugs
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Granted, we're now 7 hours past when I submitted my ticket and I've not heard anything else. Of course, it is the middle of the night and I don't expect to until morning; at least tomorrow is a regular workday for everyone. |
Originally Posted by _Zep_
Same.
I guess I'll take the HO's out of email and wait for them to duplicate. I wonder how many little things I have lost and never noticed. |
Yep. Just had a friend ask about this, as she'd been moving some stuff around via email.
I went in and looked - same thing. Little bonus for me (another character that could use it now has the Performance Shifter +END IO, and a stupefy they didn't need.) Don't recall if I had anything sitting there to *lose,* really - probably not, I don't shuffle things often.
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I know I am missing a pangean soil. Dont know what else is gone. I know I have more then 1/2 a screen of mail though.
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Originally Posted by Memphis_Bill
Yep. Just had a friend ask about this, as she'd been moving some stuff around via email.
I went in and looked - same thing. Little bonus for me (another character that could use it now has the Performance Shifter +END IO, and a stupefy they didn't need.) Don't recall if I had anything sitting there to *lose,* really - probably not, I don't shuffle things often. |
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I've been trying that and nothing gets dupe'd!|
Originally Posted by FitzSimmons
Wow, this happens every ******* Thursday. I'm going to start exploiting this.
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Hopefully this time they can get BOTH sets of stuff I lost last time they ignored my petition - oh they opened a ticket sent me the place to place my answer and I did so REPEATEDLY and they did not return my goods and just closed it. Filed a second one as once again they screwed up the email deleting recipes, influence and IO's crafted for a new alt. It becomes a joke and the nuthuggers will soon come and tell you somehow its YOUR fault. |
"Play Nice and BEHAVE! I don't want to hear about any more of your shenanigans brought up in our meetings at Paragon"-Ghost Falcon @Tritonfree @Philly's 2nd Convenient CIGAL BoBC/INOANN Arts&Crafts Sporks
Average Joes FAP THE MENTOR PROJECT Justice Events
I lost 10 billion to this...
This is so stupid. They know this is a problem why would they do a rollback? I know I lost several emails from cleaning up my account and emailing inf off of dead toons. A few recipes too. But for the life of me I don't know the amounts.
Ummm the rollback is the problem. I don't think they're doing it on purpose.
It just makes more work for them. You don't need to konw what you lost, just tell them "account A sent **** to account B, you figure it out and restore my stuff".
They ask for specifics because it makes it easier for them. **** that, it's not our fault this keeps happening.
Regarding exploiting this, it's pretty easy to do. If enough people do exploit it, maybe it'll get fixed.
Update on my ticket, if anyone else is wondering about their own.
Received an email from a Senior GM this morning around 11:30 Eastern and replied right away with the information he requested. Still waiting for my emails to be recovered, or another email form the GM, though I'm sure the ticket volume is rather high due to this incident.
With as much as this happens, you'd think I would learn to clear my emails every wednesday
/gignore @username is the best feature of this game. It's also probably the least used feature.
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Originally Posted by Nights_Dawn
Hazy is right
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I've always followed my own policy of not leaving anything in emails overnight. It's not meant to be a storage system.
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Originally Posted by Hazygreys
With as much as this happens, you'd think I would learn to clear my emails every wednesday
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...I forgot what experience means.
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From now on, I'm just keeping everything extra on alts.|
Originally Posted by Hazygreys
With as much as this happens, you'd think I would learn to clear my emails every wednesday
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Originally Posted by SpaceNut
It's not meant to be a storage system.
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Do you keep your emails in Yahoo! mail overnight?|
Originally Posted by SpaceNut
I've always followed my own policy of not leaving anything in emails overnight. It's not meant to be a storage system.
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E-mail is meant to be a storage system and specifically this e-mail system is used to store stuff for 60 days.
A friend emailed me a targetcustomnext bind. There is no way to claim that, I want it in my email for reference. It's gone now.
Lost a few level 25 LotG: +Rech recipes over this.. rollback or whatever it was, so as before, made a petition hoping that the issue will be fixed.
Still though, being unable to log on for couple of days and then coming back to find emails missing is NOT a nice surprise. -.-
I... I lost more than 30 mill in recipes i had bought...
Click here to find all the All Things Art Threads!
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Originally Posted by Samuel_Tow
City of Heroes is a game about freedom of expression and variety of experiences far more so than it is about representing any one theme, topic or genre.
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Most recent reply was around 6:00 Eastern yesterday evening; they found 6 billion inf in lost emails for me. Still awaiting the return; had to clear the inf from some alts so they can return it.
Roughly 30 hours after receiving, and replying to, the most recent email from support and still waiting on my influence. I'm guessing the delay is due to this being the weekend, but I really wanna start IO'ing my Crab. 
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I still havnt heard anything.|
Originally Posted by rlloyd
Roughly 30 hours after receiving, and replying to, the most recent email from support and still waiting on my influence. I'm guessing the delay is due to this being the weekend, but I really wanna start IO'ing my Crab.
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**2/14/11
Just got an email asking for me to fill out a survey about how well the issue was resolved. I guess someone closed the ticket without doing anything.
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Check your spam folder to make sure the reply from support didn't get tossed in there by accident. If your ticket really got closed without being resolved, PM Avatea or Zwillinger and explain the situation and they should be able to sic someone on the problem.
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Originally Posted by _Zep_
I still havnt heard anything.
**2/14/11 Just got an email asking for me to fill out a survey about how well the issue was resolved. I guess someone closed the ticket without doing anything. |
...I forgot what experience means.
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Only thing in my spam folder are attempts to phish my currently closed wow account details.|
Originally Posted by SpaceNut
Check your spam folder to make sure the reply from support didn't get tossed in there by accident. If your ticket really got closed without being resolved, PM Avatea or Zwillinger and explain the situation and they should be able to sic someone on the problem.
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I'll try the PM.
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You can also try the support site. Please note user name and pw are not the same as your game/master account.
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Originally Posted by _Zep_
Only thing in my spam folder are attempts to phish my currently closed wow account details.
I'll try the PM. |
"Play Nice and BEHAVE! I don't want to hear about any more of your shenanigans brought up in our meetings at Paragon"-Ghost Falcon @Tritonfree @Philly's 2nd Convenient CIGAL BoBC/INOANN Arts&Crafts Sporks
Average Joes FAP THE MENTOR PROJECT Justice Events
Oh dear, a downtime! I wonder how many emails I'll lose today!
Well the rollback worked for me! i got my LOTG 7.5 + 500mil that i used a few days prior back!
Got the same email I did last time - I have referred this to the next level.......last time I got zero and explained that to them as well including the exact form they requested both times.
I did get the survay and noted it is great service except for the fact that you never get the problem fixed.
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Originally Posted by Phillygirl
I've been trying that and nothing gets dupe'd!
Sounds like they aren't getting your reply, i've had that happen. It has to be in between the green lines. I would suggest to you that you reply via the support site instead. I believe you can still do that for your old items. |
I did read the emails - I did reply between the green lines just exactly like last time and got the same message - this is being referred to the next level and nothing............
I do understand that you believe I don't know how to do it and assume I am too stupid to read the emails - I am not. If they fix it great - if not I don't care - the fact is this is no longer a feature that works. You have people intentionally exploiting now and I used to like storing drops in email so I could add them to the alt that needed them as they leveled - now I assume it will be lost and never leave anything in there longer than it takes to log on the other character.
I filed BOTH tickets via the Support site.
I know it is always assumed its the players fault - nope jumped thru every hoop they asked for and got nothing - so far twice.
I guess I'll take the HO's out of email and wait for them to duplicate. I wonder how many little things I have lost and never noticed.