After GR went live, I submitted multiple tickets, and never got a response. I did it via the in game system. Normally I have one within 24 hours.
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Both of the tickets I've submitted received prompt replies so I can only surmise that
1) They hate you
2) They love me
I personally hope it's the latter. That would make me feel happy.
Check your junk mail filter folder.
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its odd to put all the customer service under one person, particularly a musician withlittle customer service background. she did cure one of my issues with a disappeared npc by singing "paper planes" though.
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I petitioned a blatant Dr. Doom knockoff earlier this week and got a response that they were investigating it, so I know they still worked as of... I want to say Tuesday, but call it at least Monday.|
Originally Posted by AmazingMOO
I can't find any announcements about problems with the customer service system. Does anyone know if the automatic response system or GMs abilities to receive petitions is having an issue?
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Check your junk mail folder, and if that fails go to my stuff on the PlayNC Support site and check to see if you have any open tickets pending. I no longer remember how accounts there are handled, but I believe that you may need to create a new one based on the e-mail address you're set to receive official mail to. That's the best way to track your communication with customer support.
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Originally Posted by Arcanaville
Samuel_Tow is the only poster that makes me want to punch him in the head more often when I'm agreeing with him than when I'm disagreeing with him.
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I've had responses to my petitions but they are adding a caveat that response time may be increased due to additional workload.
Thelonious Monk
People were reporting a delay in submitted tickets actually arriving on the "my stuff" queue just after GR went live.
I petitioned last night on a TF, GM turned up in a minute or less, so it appears it's working now, the previous 2 calls took 1-2 hours to be answered.
It's true. This game is NOT rocket surgery. - BillZBubba
I've got three replies so far on a specific issue. That is to say, they've escalated it, given me reasons for non-immediate responses, and updated me. 
Customer service recently handled a complicated problem for me, restoring emails lost when the global server crashed after the GR update. It took a few exchanges of information and several days but they restored all the items I lost. They were great.
Together we entered a city of strangers, we made it a city of friends, and we leave it a City of Heroes. - Sweet_Sarah
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I can't find any announcements about problems with the customer service system. Does anyone know if the automatic response system or GMs abilities to receive petitions is having an issue?