City of Heroes: Live Forum Archive

Lag Issues aka Same Problem Different Day

Father Xmas

By Father Xmas,
Posted on: 2010-07-16 08:15 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

I think its about time to see if i can get some professional help, because trying to solve this problem is killing me.. lol. My computer has always been fine with playing Coh and i've never really had any problems until like Issue 14 which made me quit for a year

To get to the point, lets just say that i'm having extreme lag issues that come and go when they please. It doesn't matter where i'm at or what i'm doing. I even have my graphics turned all the way down. So what i was wondering if somebody could give me some advice on how to solve this problem?

This is my info:

---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at July 16, 2010 10:05 (-05:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
System Manufacturer: GBT___
System Model: GBTUACPI
BIOS: Award Modular BIOS v6.00PG
Central Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs)
Memory: 2048MB
.Net Memory Report: 1466MB out of 2047MB available
Page File: 3378MB (564MB currently in use)
C Drive: (WDC WD2500JB-00GVA0) 155701MB out of 238464MB (65%) free
D Drive: (IBM-IC35L120AVV207-1) 91646MB out of 117239MB (78%) free
E Drive: (LITE-ON DVDRW SOHW-1693S) zero-size drive
F Drive: (LITE-ON DVD+RW LDW-401S) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.2180 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: ATI Radeon 9550 / X1050 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Graphics Processor AGP (0x4153)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 2/25/2009 4:41:10 PM
Driver Language: English

Sound Device Description: Realtek AC97 Audio
Driver File: ALCXWDM.SYS
Driver Version: 5.10.0000.6160
Driver Date: 8/18/2006 1:52:00 PM


WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: 8I865GME-775-RH
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20061226000000.000000+000


Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 70Hz
Vertical Sync Enabled: No


Physics Quality: None
Maximum Particles: 100
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Crisp
Water Effects: None
Bloom: 1.000 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: No
Shader Detail: Unknown (4)


World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Shadow Mode: Disabled
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: Yes
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Compatiblity
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.599

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.000
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 86840 bytes/second
Current Game Version: 1800.201006040036.8T
Installation Directory: C:\Program Files\City of Heroes Trial\City of Heroes

Mod files in the Data directory
No modifications found

I appreciate the help

 

Posted

Quote:
Originally Posted by Silent Force View Post
I think its about time to see if i can get some professional help...
And you came here? lol j.k

Anyway, it looks like you have 2GB of RAM. While it's advertised as sufficient, and many people play with 2G just fine, it's right at the threshold. The game uses anywhere from 750MB to 1.1GB normally and can even use upwards of 1.5GB sometimes (before it eventually crashes).

That doesn't leave a lot of room for other programs and even the operating system itself to be running at the same time. It doesn't take long before you max out your RAM and it starts using your hard drive to store the data instead, which is a much slower process.

To help speed it up, there are a number of things you can try.. from defragging the drive and/or Windows page file, to closing as many other nonessential programs/processes as you can, to the more expensive option of adding more RAM.

I'm not saying this is definitely your issue, but it's a common cause for such "random" slowdowns. As more memory is needed, it crops up, and as it's no longer needed, the problem goes away on it's own. At the time you ran the COH_Helper report, it looks like you had about 1.4GB free, assumably without the game running. We can get a bit more information with a "HiJack This!" report, which will show us which programs/processes are running in the background with your game. Are there any other programs you use at the same time such as HeroStats or Glycerine, Ventrilo, TeamSpeak, Yahoo, AIM, etc?

 

Posted

Well with the way i saw Texas Justice helping everybody, i figured i was dealing with some professionals here lol. I'm not sure if i did this right but here goes the results:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:57:17 AM, on 7/16/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\AlienGUIse\wbload.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtblfs.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO -

 

Posted

Your video card's drivers are out of date, and you're a service pack behind.


Is it graphic lag, or latency? Try watching the netgraph in game for red bars (open it by typing /netgraph 1, close with /netgraph 0). If you're seeing those when you're having the lag issues, then it's most likely network related.

Quote:
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!

 

Posted

update your xp to service pack 3, update your video drivers to the latest ones and try to update your sound drivers. also do a disc clean up and defrag.

 

Posted

I don't think its network related though because i've been doing fine for like 4 years but i did see like 2 red bars but nothing major. As for the video card's drivers being out of date, i had it updated but i took it off because i was having the same problem. Not to mention that when i upgraded it made all my text like somewhat blurry (which is still happening right now lol)

 

Posted

Quote:
Originally Posted by Sharker_Quint View Post
update your xp to service pack 3, update your video drivers to the latest ones and try to update your sound drivers. also do a disc clean up and defrag.
I'll give that a try

 

Posted

Quote:
Originally Posted by Silent Force View Post
Well with the way i saw Texas Justice helping everybody, i figured i was dealing with some professionals here lol.
lol. Well some of us actually are/were computer professionals, even if being on the forums answering questions isn't our actual job. We enjoy helping people and we do like to joke around a bit on the side as well, so don't take that first comment too seriously. I was just being silly.

You did the right/smart thing by coming here and asking for quick advice before taking the system in and paying money for help/upgrades you might not necessarily need. The best part about posting here is you get several points of view and several options to try. One person notices one possible cause, and elaborates, while another goes in a completely different direction. We see each others' responses and the OP usually tells us what eventually fixed the problem, and we all gain more knowledge to better help the next person.

 

Posted

Quote:
Originally Posted by Master-Blade View Post
lol. Well some of us actually are/were computer professionals, even if being on the forums answering questions isn't our actual job. We enjoy helping people and we do like to joke around a bit on the side as well, so don't take that first comment too seriously. I was just being silly.

You did the right/smart thing by coming here and asking for quick advice before taking the system in and paying money for help/upgrades you might not necessarily need. The best part about posting here is you get several points of view and several options to try. One person notices one possible cause, and elaborates, while another goes in a completely different direction. We see each others' responses and the OP usually tells us what eventually fixed the problem, and we all gain more knowledge to better help the next person.
Oh man i'm sorry if i offended you in any kind of way with that comment. I was just kidding around myself lol. Yeah i figured it would be better to just go ahead and post something rather then reactivating my main account and just wasting my money while still trying to figure out what to do

 

Posted

Quote:
Originally Posted by Silent Force View Post
Oh man i'm sorry if i offended you in any kind of way with that comment. I was just kidding around myself lol. Yeah i figured it would be better to just go ahead and post something rather then reactivating my main account and just wasting my money while still trying to figure out what to do
No no. No offense taken at all. I was just trying to re-assure you that there are people here that will certainly do their best to help you, just in case my first comment made you think we were just a bunch of clowns. I mean, don't get me wrong, I consider myself about half and half, and I can admit it. rofl.

Anyway, I agree with the suggestions about the Operating System and driver updates, as well as running the defrag afterward to help the drive's performance. Then run the game and keep an eye on your memory usage, and if the problem starts to happen again, run another report immediately so we see what the state of the system is at that time of the problem. Hopefully, cleaning things up a bit will be enough to make the game playable for you again.

 

Posted

Cool, i will definitely get all that going sometime tonight and let you guys know how it goes. I appreciate you guys taking the time to reply and suggest certain things to do

 

Posted

Two things.

Quote:
Originally Posted by Silent Force View Post
Not to mention that when i upgraded it made all my text like somewhat blurry (which is still happening right now lol)
Are you using the right screen resolution, i.e. something that matches your monitors native resolution?

And it looks like your HiJackThis was cut off.

 

Posted

Quote:
Originally Posted by panthera View Post
Two things.


Are you using the right screen resolution, i.e. something that matches your monitors native resolution?

And it looks like your HiJackThis was cut off.
Nah im like one below what it should be at but there is no difference between this and the one i should be at blur wise. Also yeah your right it was cut off. My bad im kinda sleepy and i went too fast lol

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:15:03 PM, on 7/16/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\AlienGUIse\wbload.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtblfs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\s wg.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [ATICustomerCare] "C:\Program Files\ATI\ATICustomerCare\ATICustomerCare.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: wbsys.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dl l,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: WUSB54GCSVC - GEMTEKS - C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe

--
End of file - 6647 bytes

 

Posted

That problem with the poller was fixed when the game's priority was set back to normal from above normal.

Father Xmas - Level 50 Ice/Ice Tanker - Victory
$725 and $1350 parts lists --- My guide to computer components

Tempus unum hominem manet

 

Posted

Quote:
Originally Posted by Master-Blade View Post
We enjoy helping people and we do like to joke around a bit on the side as well, so don't take that first comment too seriously. I was just being silly.
...
We see each others' responses and the OP usually tells us what eventually fixed the problem, and we all gain more knowledge to better help the next person.
What the hell?
<.<
>.>
I thought this was the internet?


My thought (an unlikely one, that did actually turn out to be helpful in one case): when you have lag that occurs with no apparent connection to what you are doing when it happens: time it. Literally. Time how long it lasts and how long until it happens again. Everyone so often, we get someone with lag occurring regularly at identical time intervals. So it's one more thing to check.

Paragon City Search And Rescue
The Mentor Project

 

Posted

Quote:
Originally Posted by Ironblade View Post
What the hell?
<.<
>.>
I thought this was the internet?
It is? OMG! I must have taken a wrong turn at Aluquerque.