Updater login problem?
I'm having the same problem.
Hmm. I seem to be having the same issue. Colour me sad =[
Pinnacle & Virtue:
A bunch of Heroes - Alpha Team, Legion of Order.
A bunch of Villains -Black Citadel , Pinnache.
You're not alone. Dealing with the same issue here.
-- Test patcher seems to be working fine... Now that's odd.
Hi Guys,
thanks for fast responses and have you checked your server status page, I am getting a new page with only two usa servers and the eu ones with a coloured dot showing status system? real weird
Cheers
So many cats - So few recipes!
Age is of no importance,
unless you are a cheese!
I have actually, but I see the normal page , now showing all up , save Justice which shows as Unknown.
Pinnacle & Virtue:
A bunch of Heroes - Alpha Team, Legion of Order.
A bunch of Villains -Black Citadel , Pinnache.
Maybe it has to do with the normal maintenance today? Maybe as part of that they're doing something with the updater, or they just took down that part of it as well?
Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
~Ralph Waldo Emerson
"I was just the one with the most unsolicited sombrero." - Traegus
Same problem here... on #7 now...
Maybe it has to do with the normal maintenance today? Maybe as part of that they're doing something with the updater, or they just took down that part of it as well?
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Edit to add: but at least I know it is not my end so no sweat

So many cats - So few recipes!
Age is of no importance,
unless you are a cheese!
Normal maintenance was yesterday. I haven't played since they shut down the servers for it, but apparently they were back up. But they might be doing something else.
Oh and I made it as far as #27 before I gave up. The servers will be up when they're up.
It was slow to respond for me. First attempt got to #2 before I closed it and re-launched. Second attempt got me in, after a longish pause during which I came to the forums and saw this post. I'm in the game right now.
Teams are the number one killer of soloists.
Okay, not just me then.
*twiddles thumbs*
*thumbs up*
*sips bottled water & watches TRS*
Pinnacle & Virtue:
A bunch of Heroes - Alpha Team, Legion of Order.
A bunch of Villains -Black Citadel , Pinnache.
It was slow to respond for me. First attempt got to #2 before I closed it and re-launched. Second attempt got me in, after a longish pause during which I came to the forums and saw this post. I'm in the game right now.
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Demonfest - 50 - Demon / Thermal Mastermind
Covered Shadow - 50 - Dark Melee / Shield Scrapper
Side note :
http://boards.cityofheroes.com/showt...65#post2651865
Not at all sure if this is related, but I figured it can't hurt to point it out.
Pinnacle & Virtue:
A bunch of Heroes - Alpha Team, Legion of Order.
A bunch of Villains -Black Citadel , Pinnache.
Mine took forever and wouldn't load,finally firewall came up and asked if I wanted to accept CoH clicked yes and now on.
As reported by The_Ocho:
Hey All, We are in the process of rolling out a new version of the updater to handle upcoming changes to the game. There is a chance that you will run into one of the following problems, depending on how your computer is set up: Any of the following errors: "Error opening 'C:\Programs\City Of Heroes\CohUpdater.tmp'" "Failed to rename C:\Programs\City Of Heroes\updater.exe to C:\cohtest\cohupdater.prv" Please note that "C:\Programs\City Of Heroes\" will be replaced with wherever you have installed City of Heroes. It's a pretty easy fix once you know the problem. This is only for folks with Vista+ who have renamed the updater to avoid the Admin prompt. 1. Open your game directory. (Just right click on your shortcut and pick 'open file location.') 2. Rename your file back to CohUpdater.exe. 3. There will be a .prv file in the directory with the name you used for CohUpdater. Delete it. 4. Run CohUpdater.exe directly. Enter your admin password and let the updater start up. 5. Don't bother starting the game, just quit. 6. Rename your CohUpdater.exe back to something else, like CohStarter.exe. That's it. If you also run against the test server, you can just copy the exe over. Or, in step 4, you can make a shortcut to CohUpdater.exe, add the -test command line switch in, and then run via the shortcut. Other problems updating may be caused by particular anti-virus and anti-malware software. This will have different effects depending on what is interfering with the update. Most of these issues are caused by software firewalls blocking the update, or after the update occurs, the firewall quarantines files that it thinks are possibly malicious due to them changing. The first thing that should be done is configure your firewall: Make sure that both cohupdater.exe and cityofheroes.exe are added as trusted programs, with full access to the Internet. Sometimes old entries remain, so you may need to remove all current entries for these applications and re-add a new one. Disabling the software does not always allow free access across your program files. If the errors persist after this you could try temporarily uninstalling your firewall software. Next, if you still see checksum errors, delete the file coh.checksum, then find the file that the checksum is failing on, such as cityofheroes.exe in the games root directory, or player.pigg in the Piggs directory and delete that file as well. Once deleted run the updater again, and the files should download properly. If you are still experiencing an issue after configuring your security software, temporarily uninstalling your security software, and deleting the game files that are causing an error, please submit a question to our Technical Support Team here: (http://help.plaync.com/cgi-bin/playn...nduser/ask.php) so that we can address the issue on an individual basis. Please include the following information so that we may better assist you. We have a small utility that will run traceroutes, pathpings, and port tests to our servers; please run this test so that we will have some data regarding your connection. Make sure that you are connected directly to your modem during this process. To download the network tool, please browse to the following link: Network Tool Right-click the "netinfotool" file and choose Save As. Save the file to your desktop. After the download is complete, double-click the file on your desktop. Follow the on-screen prompts. The tool will take from 5-15 minutes to run. It will create two new files, one named "EULA" and one named "network_data_coh", in the same folder where you saved the test utility. Please include this file in your support question. Please also send us as much of the following information as possible: A thorough description of the problem, including the exact text of any error messages received. What type of connection do you have (cable, DSL, dial-up)? Are you on a home, campus, or business network? Are you using a router? Who is your Internet service provider? Where are you located? Are you connecting through a router or hub? If so, what is the name and model number? What firewall software do you have installed? Finally, If you are using the NOD32 virus scanner: The first thing that should be done is configure your firewall: Make sure that both cohupdater.exe and cityofheroes.exe are added as trusted programs, with full access to the Internet. Sometimes old entries remain, so you may need to remove all current entries for these applications and re-add a new one. Disabling the software does not always allow free access across your program files. * If you have NOD32 installed you will need to configure or disable the IMON feature in that program by doing the following: 1. Open the NOD32 program 2. Click on IMON -> Setup -> General 3. In the column "Exceptions," click on "Modify" 4. Make sure that cohupdater.exe and cityofheroes.exe are added as exceptions or disable the IMON feature altogether. If the errors persist after this you could try temporarily uninstalling your firewall software. Next, if you still see checksum errors, delete the file coh.checksum, then find the file that the checksum is failing on, such as cityofheroes.exe in the games root directory, or player.pigg in the Piggs directory and delete that file as well. Once deleted run the updater again, and the files should download properly. Hope this is helpful, please let us know if you have further questions. Thanks, __________________ -The Ocho- Aka Mod08 |
Hi Guys,
cannot get past updater screen.
Logged in as normal a few hours a go and played for two hours. Shut down machine and now I am getting stuck at the connecting screen. Have tried on three different machines with same results. Can get into Test in a blink of an eye.
All I get is the black box with connecting #1 (or occasionally #2) and then it stalls, no graphics or anything.
Is there something amiss with the live connection system?
Thanks
So many cats - So few recipes!
Age is of no importance,
unless you are a cheese!