Servers down?? Whats up with that?
By
bada_boooom,
Posted on: 2009-12-19 21:54 in ALL ACCESS Gameplay Technical Issues Bugs
Quote:
You shouldn't assume the servers were intentionally shut down on a weekend evening. Most likely there has been a failure. There seem to have been general stability problems the last few days, as Protector was down for a while previously.|
Originally Posted by Inferno_Fusion
OK how come the servers are down? I mean this is kinda unannounced and that they to shut down Guardian,Justice,and Virtue. Like I don't understand the logic behind this?
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While I agree communication would be nice, it sounds like you think they shut them down for maintenance or something. That's incredibly unlikely.
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I know i agree what ur say alittle intell would be nice to know something before thing are str8 forword
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Originally Posted by UberGuy
You shouldn't assume the servers were intentionally shut down on a weekend evening. Most likely there has been a failure. There seem to have been general stability problems the last few days, as Protector was down for a while previously.
While I agree communication would be nice, it sounds like you think they shut them down for maintenance or something. That's incredibly unlikely. |
They(the devs) should make it a point to inform their gaming community when there's a major server issue like this. Those servers have been down more than 2 hrs now and it would be appropriate for them to bring us up to par on when they'll be back up.
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You won't get advance warning when a server crashes, because nobody knows when a server is going to crash. That's like expecting Windows to say, "hey, dude, I'm going to blue screen in thirty minutes if that's okay with you."|
Originally Posted by Inferno_Fusion
I know i agree what ur say alittle intell would be nice to know something before thing are str8 forword
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Computers just crash, no advance notice.
www.SaveCOH.com: Calls to Action and Events Calendar
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yeah thats true Leandro, but with that said they could at least tell us SOMETHING instead of nothing at all. they owe us that at least if anything....
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More than likely, the people fixing the servers now are techies who have no rednames and no permission to post on the forums. You don't expect someone like Positron or Niviene to be woken up when the servers go down, do you? This is more stuff for Johnny the IT Guy.
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Originally Posted by bada_boooom
yeah thats true Leandro, but with that said they could at least tell us SOMETHING instead of nothing at all. they owe us that at least if anything....
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www.SaveCOH.com: Calls to Action and Events Calendar
This is what 3700 heroes in a single zone looks like.
Thanks to @EnsonsDeath for the GVE code that made me VIP again!
Its all part of the new carbon caps and emissions strategy. 3 servers are shut down randomly each week to make sure Paragon Studios and NCSoft are carbon neutral.
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Originally Posted by Inferno_Fusion
. . . I don't understand the logic behind this?. . . a Dev post something and explain what might be happing? . . .
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Quote:
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Originally Posted by bada_boooom
... should make it a point to inform their gaming community when there's a major server issue . . . bring us up to par on when they'll be back up.
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Quote:
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Originally Posted by bada_boooom
. . . they could at least tell us SOMETHING instead of nothing . . .
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When a few servers crash,
Here is what we already know:
- Something went wrong and some servers are down
- The devs didn't just flip an off switch on a whim.
- To find out what happened, they will need to test.
- To get them running they may have to fix some things.
- Then they will have to test again.
- Until they have tested, and fixed, and tested again ... They do not know how long it will take.
- If testing again fails, they may have to go back to step 1,
- They will get the servers up as soon as they possibly can.
- Until they are finally sure they are ready to turn them back on, they will NOT have any useful, meaningful info they could give us.
Here is all that the devs would be able to tell us:
- Something went wrong and some servers are down.
- We didn't just flip an off switch on a whim.
- To find out what happened, we will need to test.
- To get them running we may have to fix some things.
- Then we will have to test again.
- Until we have tested, and fixed, and tested again ... We do not know how long it will take.
- If testing again fails, we may have to go back to step 1,
- We will get the servers up as soon as we possibly can.
- Until we are finally sure we are ready to turn them back on, we will NOT have any useful, meaningful info we could report.
Is there any real point in asking them to tell us what we already know?
Yes, If they find out that the fixing will take a really long time, and are sure of that, they will tell us.
Yes, I am frustrated too.
But when all they can tell us is what we already know, that would be pointless.
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I bet if it takes more than a few days to bring the downed servers back online, they will extend the winter event by a week!
Justice is back up.
www.SaveCOH.com: Calls to Action and Events Calendar
This is what 3700 heroes in a single zone looks like.
Thanks to @EnsonsDeath for the GVE code that made me VIP again!
The fact that 3 servers are down makes me think they're locked (full) rather than down. Although there was a server queue before whe servers were full.
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Originally Posted by Noyjitat
The fact that 3 servers are down makes me think they're locked (full) rather than down. Although there was a server queue before whe servers were full.
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http://boards.cityofheroes.com/showt...79#post2485579
Note time stamp: 04:23 AM
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That is, I'm afraid, completely incorrect. Unfortunately, many people believe as you do. As a field tech with many, many years of experience I can tell you that is never pointless to communicate with your customers.|
Originally Posted by stever
Until they are finally sure they are ready to turn them back on, they will NOT have any useful, meaningful info they could give us.
... Yes, I am frustrated too. But when all they can tell us is what we already know, that would be pointless. . |
My standard policy, and the policy followed by all of our field techs as far as I know, is:
1. Let the customer know when you arrive on site. For our esteemed developers, this would simply be a post acknowledging the problem and letting us know they are working on it.
2. After looking at the problem, give an initial assessment. This doesn't have to be precise (and can't be unless you've already found the exact problem) but it gives the customer an idea of what to expect so they can plan their day accordingly.
3. If the problem takes more than a few minutes, give regular updates. Again, this may be nothing more than "we haven't found the problem yet," but it is necessary.
Basically, the rule is communicate, communicate, communicate! Communication is the key to any successful relationship, including technician to customer. This has been proven by scientific research and my own experience supports this conclusion. I have seen other technicians who believe as you do and they tend to have unhappy customers. Often I find out about them because their customer has come to me instead.
Damn... I miss the virtue server...
OK how come the servers are down? I mean this is kinda unannounced and that they to shut down Guardian,Justice,and Virtue. Like I don't understand the logic behind this?
Please can a Mod or a Dev post something and explain what might be happing? Like as a Guardian Player and have most of my 50s over their u know i and any other players of the server i noticed on what is happing?