Windows 7 Problem

I just received my new laptop with Windows 7 Home Premium. Yesterday I installed CoX and booted it up. Everything worked fine despite the annoying shield icon over the shortcut. Today I go to log in and the game quits responding on the loading screen (the one immediately after the loading bar). I've restarted hoping that would fix it but it hasn't. I'll admit I'm a little computer stupid so any help would be greatly appreciated.

Well the first thing that jumps out at me is your GFX driver is out of date. Pick up the 9.9 catalyst driver from Radeon and uninstall your old drivers, then install the new drivers.

Quote:

Originally Posted by eltonio This is over the top mental slavery.

Go back in and uncheck that administrator option as well. That caused some similar problems for me when I first got 7.

I've noticed with 7 that if there is anything taking a large part of your processor usage, it will stall, if not completely lock up CoH response on that screen. On my system the load time will quadruple if I have anything running that isn't just a low level app (IE - SETI@home). What have you installed in the span since you installed CoH?

Ok. Use the settings in the first post of Bill Z Bubba's stickied ATI Issues and Settings Recommendations post to set your Catalyst Control Center and ingame graphics settings. Bill also gives a pretty good step by step guide on how to uninstall ATI drivers and install cleanly. I'd recommend using DriverSweeper instead of DriverCleaner since DriverSweeper is still free. You can also use the steps on the DriverSweeper page.

Since you are having trouble getting into the game, there are two options for changing your graphics settings. You can launch the game in Safe Mode (check the Safe Mode box on the EULA screen before clicking I Accept) to load into the game using pretty much the lowest settings, then adjust the settings from there and relaunce the game afterwards. The other option would be to download and install TweakCoH since it will let you set your graphics before launching the game. I prefer TweakCoH since it's easier than having to recheck the settings after going to Safe Mode.

Just a quick glance at your settings shows several that need to be turned off with an ATI card, namely Vertical Sync, Anisotropic Filtering, Water Effects (can be set on Low), Bloom, Depth of Field, and Desaturation Effects. I'd also recommend setting it to run in Windowed Mode at the Desktop resolution.

Ok, so I went to uninstall my drivers as layed out in that stickied topic. My ATI programs on the uninstall list didn't match up (I have ATI Catalyst Control Center whereas the directions call it ATI Software Uninstaller). It said it had been removed so I restarted. There were no visible changes to my computer and I wasn't prompted to install drivers upon reboot. I ran the DriverSweeper and restarted again. This time the graphics on my computer were noticeably weaker. I ran the 9.9 driver update and restarted again. Nothing ATI showed up on my uninstall list or on the start menu. I didn't know what I did wrong so I did a system restore to Friday. I decided to try running CoH to see if it worked and it did. I logged in and everything. I didn't change any settings because I had been prompted to reboot to finish installing the Windows updates that had been affected by the restore. Now I can't get past the first loading screen again. Maybe it's one of the updates I received? That's the only thing I can think of.

Have you tried to turn "User Account Control" down or off?

I am running into a launch problem also, The updater works as usual although a little slower than I am used to. I can sign in and select a charachter but when I attempt to enter the server it times out. I have noticed when the game starts it changes my screen resolution. I tried changing the settings with Tweak COH. Any help would be appreciated.


---System information gathered by CoH Helper version 0.1.1.8---

DxDiag gathered at February 23, 2010 23:39 (-06:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: Hewlett-Packard
System Model: HP HDX18 Notebook PC
BIOS: Default System BIOS
Central Processor: Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz (4 CPUs), ~2.0GHz
Memory: 4096MB
.Net Memory Report: 1087MB out of 4063MB available
Page File: 4687MB (3437MB currently in use)
C Drive: (WDC WD3200BEKT-60F3T1 ATA Device) 188581MB out of 294231MB (64%) free
D Drive: (WDC WD3200BEKT-60F3T1 ATA Device) 175635MB out of 305242MB (57%) free
E Drive: (WDC WD3200BEKT-60F3T1 ATA Device) 1298MB out of 11008MB (11%) free
G Drive: (Seagate FreeAgent Go USB Device) 91924MB out of 610477MB (15%) free
H Drive: (Seagate FreeAgent Go USB Device) 67132MB out of 305242MB (21%) free
I Drive: (WD 2500BEA External USB Device) 55729MB out of 238414MB (23%) free
F Drive: (hp BDDVDRW CT10L ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.

No problems found.

No problems found.
Input Notes: No problems found.

Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: NVIDIA GeForce 9600M GT
Manufacturer / Chip: NVIDIA / GeForce 9600M GT
Video Memory: 2273 MB
Driver Version: 8.15.11.8644
Driver Date: 7/24/2009 4:01:00 AM
Driver Language: English

Sound Device Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6209.0000
Driver Date: 6/3/2009 8:43:18 PM

Sound Device Description: Independent*Dual Headphones (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6209.0000
Driver Date: 6/3/2009 8:43:18 PM

Sound Device Description: SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
Driver File: stwrt64.sys
Driver Version: 6.10.6209.0000
Driver Date: 6/3/2009 8:43:18 PM


WMI Information
Motherboard Manufacturer: Quanta
Motherboard Model: (empty)
Motherboard Product: 3610
Motherboard Version: 15.2C
BIOS Manufacturer: Hewlett-Packard
BIOS Name: Default System BIOS
BIOS Version: HPQOEM - 1
BIOS Release: 20090821000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Unknown (3)

World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: 376245 bytes/second
Current Game Version: 1600.20091102.9T4t
Installation Directory: C:\Program Files (x86)\City of Heroes

Mod files in the Data directory
No modifications found