Free Respec Not Awarding?

So I've had this character over two years, a villain. He had a free respec from a previous issue and then the respec he got with his patron. I used one respec the other day. It says he still has one left but it will not engage and tells me to visit the arbiters. Customer service is telling me this is a bug (it telling you you have a respec when you don't), but call me suspicious, I don't really believe them.

Can I get some confirmation one way or the other. I don't want to burn a vet respec unless I have to.

Thanks.

There are two kinds of respecs.

The free respec the developers give out sometimes for a new issue can be used with the /respec command.

The *other* respec comes from veteran rewards, respec recipies, and the respec trial. For those respecs you have to go to the Arbiter in Nerva or the other Arbiter in, um, I think it's Port Oakes, or heroside, see Jack Wolfe in Galaxy City's Freedom Corps HQ.

Ah. You used the Patron free respec before you used the issue respec? This is where the question comes in... You can only have one free respec. I do *not* know if the patron respec overrides the developer-granted free respec.

You can have a free respec and a veteran/trial/recipie respec at the same time.

Also for reference: /respec will ONLY use Freespecs. Using /respec will NEVER use up an Earned Respec (Vetspec, Recipe or Trial).

The Respec Contacts will use any available Respec.

So if you want to make sure that you're using a Freespec, use /respec.

Still waiting for his Official BackAlleyBrawler No-Prize

It said I had two respecs available. It didn't ask me when I typed /respec which I wanted to use. Does the patron respec require a visit to the arbiter then?

Since I didn't see anyone link to it; http://paragonwiki.com/wiki/Respec.