Support Response


Defcon_Kid

 

Posted

The other day I was experiencing some minor lag, nothing that wouldn't clear up in a mo. No biggie anyway as I was just doing some tidying up on a toon. I selected blackwand from my vet rewards and there was a pause....then up comes a mapserver dc message on the screen for about 3 seconds....then it vanished and I was back in business.

Unfortunately I was back in business with a nemesis staff.

I sent a message to support explaining the problem. I got a message back the other day saying that there were no mapserver dc's registered against my toon and that they won't be swapping it for me as they don't rectify player mistakes.

Mistake?!?!?!

Obviously when I experienced the problem and sent the message to support I was drunk/on drugs/lying/unable to use a mouse. What other possible explanation could there possibly be?! I can only apologise to the support team for my gross error of judgment.

I think that takes me up to an average of 1 in 10 responses from support that have resulted in an outcome that I would describe as remotely useful.


 

Posted

Explain your problem to NC again and emphasis that it's not a mistake. That will convince them.

I find that most of my respones are helpful, probably becuase I don't petition much...


 

Posted

Thats about right for EU staff, had you been on a US server that would have been sorted for you within the hour.

Your lucky they didnt tell you to upgrade your drivers in French.

Or blame it on ya ISP.


 

Posted

[ QUOTE ]
Thats about right for EU staff, had you been on a US server that would have been sorted for you within the hour.

Your lucky they didnt tell you to upgrade your drivers in French.

Or blame it on ya ISP.

[/ QUOTE ]

as bad as this sounds it matchs up with alot of my experiances to the point when i get a problem on the eu servers unless its huge i tend to ignore it and keep gamin, but similar things i would ignore here i wouldnt think twice about sending a peition for over on the us servers


There isnt a problem on earth that cant be solved with the proper aplication of hi explosive's

Darklords of the Underworld/Lords of Light forums [url="http://www.armleg.com/dlotu"]www.armleg.com/dlotu[/url]
Scotlands Bru ill/emp troller lvl 50
Monster Bru SS/stone brute lvl 50
Carman thugs/dark mm lvl 50

 

Posted

[ QUOTE ]
[ QUOTE ]
Thats about right for EU staff, had you been on a US server that would have been sorted for you within the hour.

Your lucky they didnt tell you to upgrade your drivers in French.

Or blame it on ya ISP.

[/ QUOTE ]

as bad as this sounds it matchs up with alot of my experiances to the point when i get a problem on the eu servers unless its huge i tend to ignore it and keep gamin, but similar things i would ignore here i wouldnt think twice about sending a peition for over on the us servers

[/ QUOTE ]

Poor show to hear that other people have had similar experiences. I was hoping to find that I was in a minority.

My sources tell me that in the not too distant future there will be some kind of merging with the US (although unclear what form that will take). And although I'd never wish redundancy on anyone I will not bat an eyelid when I no longer have to rely on the EU staff for any assistance required.


 

Posted

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Thats about right for EU staff, had you been on a US server that would have been sorted for you within the hour.

Your lucky they didnt tell you to upgrade your drivers in French.

Or blame it on ya ISP.

[/ QUOTE ]

as bad as this sounds it matchs up with alot of my experiances to the point when i get a problem on the eu servers unless its huge i tend to ignore it and keep gamin, but similar things i would ignore here i wouldnt think twice about sending a peition for over on the us servers

[/ QUOTE ]

Poor show to hear that other people have had similar experiences. I was hoping to find that I was in a minority.

My sources tell me that in the not too distant future there will be some kind of merging with the US (although unclear what form that will take). And although I'd never wish redundancy on anyone I will not bat an eyelid when I no longer have to rely on the EU staff for any assistance required.

[/ QUOTE ]

Your 'sources'?

Do tell.


[url=http://vox-doom.deviantart.com]Take A Gander At This.[/url]

 

Posted

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Thats about right for EU staff, had you been on a US server that would have been sorted for you within the hour.

Your lucky they didnt tell you to upgrade your drivers in French.

Or blame it on ya ISP.

[/ QUOTE ]

as bad as this sounds it matchs up with alot of my experiances to the point when i get a problem on the eu servers unless its huge i tend to ignore it and keep gamin, but similar things i would ignore here i wouldnt think twice about sending a peition for over on the us servers

[/ QUOTE ]

Poor show to hear that other people have had similar experiences. I was hoping to find that I was in a minority.

My sources tell me that in the not too distant future there will be some kind of merging with the US (although unclear what form that will take). And although I'd never wish redundancy on anyone I will not bat an eyelid when I no longer have to rely on the EU staff for any assistance required.

[/ QUOTE ]

Your 'sources'?

Do tell.

[/ QUOTE ]

His brain, maybe?

But seriously, EU support is poor. Anything beyond a question and they seem to be stupified. And there's always the famous "AI" e-mails


 

Posted

[ QUOTE ]
Your 'sources'?

Do tell.

[/ QUOTE ]

If I revealed my sources then they'd be your sources, maybe our sources, but they're not, the clue is in the name, 'my sources'.


 

Posted

[ QUOTE ]
[ QUOTE ]
Your 'sources'?

Do tell.

[/ QUOTE ]

If I revealed my sources then they'd be your sources, maybe our sources, but they're not, the clue is in the name, 'my sources'.

[/ QUOTE ]

God...do I hate people who go say: My sources and then go: I can't tell because <enter stupid reason>

Shut up about your sources to begin with then. Or go to them with your problem...as they probably care more.

But I suppose this was a hidden Doom thread to begin with...and that's logical...because it's Saturday again...


The M.A.D. Files - Me talking about games, films, games, life, games, internet and games

I'm not good at giving advice, can I interest you in a sarcastic comment?

@Lyrik

 

Posted

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Your 'sources'?

Do tell.

[/ QUOTE ]

If I revealed my sources then they'd be your sources, maybe our sources, but they're not, the clue is in the name, 'my sources'.

[/ QUOTE ]

God...do I hate people who go say: My sources and then go: I can't tell because <enter stupid reason>

Shut up about your sources to begin with then. Or go to them with your problem...as they probably care more.

But I suppose this was a hidden Doom thread to begin with...and that's logical...because it's Saturday again...

[/ QUOTE ]

/sings Saturday Saturday Saturday /stops singing


 

Posted

[ QUOTE ]
My sources tell me that in the not too distant future there will be some kind of merging with the US (although unclear what form that will take). And although I'd never wish redundancy on anyone I will not bat an eyelid when I no longer have to rely on the EU staff for any assistance required.


[/ QUOTE ]


My sauce tells me it makes a bacon sandwich.


CoH PvP SG = SuperUnion - Co-Leader - Union/Freedom
CoV PvP VG = Disruption - Co-Leader - Union/Freedom
Global = @Rent & @Rent.

Playgroup are all **** - Global Handle

 

Posted

[ QUOTE ]
God...do I hate people who go say: My sources and then go: I can't tell because <enter stupid reason>


[/ QUOTE ]

I assumed that if anyone knew it'd be you, not sure theres much point asking him

[ QUOTE ]
Shut up about your sources to begin with then.


[/ QUOTE ]

Make me

[ QUOTE ]
But I suppose this was a hidden Doom thread

[/ QUOTE ]

A what?

[ QUOTE ]
to begin with...and that's logical...because it's Saturday again

[/ QUOTE ]

Ah yes...logic


 

Posted

[ QUOTE ]


I assumed that if anyone knew it'd be you, not sure theres much point asking him

[/ QUOTE ]

What?

[ QUOTE ]

Make me

[/ QUOTE ]

Wish I could.

[ QUOTE ]

A what?

[/ QUOTE ]

First you start with a complaint about a DC which made you choose the wrong power. Then it turns out you heard about a us/eu merge or something similar so it doesn't really matter anyway which is a topic that has come up way too much either as a suggestion, a demand etc and while the official word is that there are no such plans. It spells doom because often when server merges...games are dying.

[ QUOTE ]

Ah yes...logic

[/ QUOTE ]

Yes...because in the weekend the people who can lock and delete those doom threads are not working...so yes most of the time these kind of topics appear in the weekend.


The M.A.D. Files - Me talking about games, films, games, life, games, internet and games

I'm not good at giving advice, can I interest you in a sarcastic comment?

@Lyrik

 

Posted

[ QUOTE ]
[ QUOTE ]
Your 'sources'?

Do tell.

[/ QUOTE ]

If I revealed my sources then they'd be your sources, maybe our sources, but they're not, the clue is in the name, 'my sources'.

[/ QUOTE ]

Your disgruntled SG friends then?


[url=http://vox-doom.deviantart.com]Take A Gander At This.[/url]

 

Posted

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Your 'sources'?

Do tell.

[/ QUOTE ]

If I revealed my sources then they'd be your sources, maybe our sources, but they're not, the clue is in the name, 'my sources'.

[/ QUOTE ]

Your disgruntled SG friends then?

[/ QUOTE ]

Woah, you got it in one Columbo. You're good!

Certainly wouldn't want to lose those awesome sources!


 

Posted

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Your 'sources'?

Do tell.

[/ QUOTE ]

If I revealed my sources then they'd be your sources, maybe our sources, but they're not, the clue is in the name, 'my sources'.

[/ QUOTE ]

Your disgruntled SG friends then?

[/ QUOTE ]

Woah, you got it in one Columbo. You're good!

[/ QUOTE ]

They don't call him Shervox Holmes for nothing
Well, actually, I don't think they do call him Shervox Holmes - not generally, anyway - but if they did call him that, then it sure wouldn't be for nothing.


@Golden Girl

City of Heroes comics and artwork

 

Posted

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Your 'sources'?

Do tell.

[/ QUOTE ]

If I revealed my sources then they'd be your sources, maybe our sources, but they're not, the clue is in the name, 'my sources'.

[/ QUOTE ]

Your disgruntled SG friends then?

[/ QUOTE ]

Woah, you got it in one Columbo. You're good!

[/ QUOTE ]

They don't call him Shervox Holmes for nothing
Well, actually, I don't think they do call him Shervox Holmes - not generally, anyway - but if they did call him that, then it sure wouldn't be for nothing.

[/ QUOTE ]

It was elementary my dear GG.

Whenever somebody on the internet claims to have 'sources', what they meant to type was 'some random friends of mine that have nothing to do with the subject'.


[url=http://vox-doom.deviantart.com]Take A Gander At This.[/url]

 

Posted

OK OK i'll tell you!!!!

You've successfully baited me into spilling the beans.

My source is...*unregistered mapserver disconnection*


 

Posted

"ah see whaat you deed thar"


 

Posted

[ QUOTE ]
Thats about right for EU staff, had you been on a US server that would have been sorted for you within the hour.

Your lucky they didnt tell you to upgrade your drivers in French.

Or blame it on ya ISP.

[/ QUOTE ]

In the EU I've always had my problems sorted quickly and quietly. In the US I've never had contact with a GM.



 

Posted

tell your "source" there are no plans on merging EU and USA servers, according to what GhostRaptor said.



Proud Coleader of: Fuerza Letal (H), Liga de las Sombras (V), Legion del Fenix (H), Infernal Justice (H), and a happy member of GammaForce (H) and D.O.A. (V).

My alts: http://cit.cohtitan.com/profile/13494

 

Posted

[ QUOTE ]
tell your "source" there are no plans on merging EU and USA servers, according to what GhostRaptor said.

[/ QUOTE ]

GR castle and posi have all said there was no plans to do this over the past year or so since the complaints about they eu servers dieing realy got more regular


There isnt a problem on earth that cant be solved with the proper aplication of hi explosive's

Darklords of the Underworld/Lords of Light forums [url="http://www.armleg.com/dlotu"]www.armleg.com/dlotu[/url]
Scotlands Bru ill/emp troller lvl 50
Monster Bru SS/stone brute lvl 50
Carman thugs/dark mm lvl 50

 

Posted

Its too bad a decent dicusssion thread turned into a giant pointless flame war, once again.

This will be locked, come Monday.